Ikea Customer Service Issues

I am disappointed with my experience at IKEA in Brooklyn today. I purchased a drawer unit for my daughter, which broke while she was using it. I tried to get a replacement part at the store, as IKEA usually offers spare parts, but I was informed the unit had been recalled. The customer service agent, Nicole, was helpful, but the duty manager was rude and unhelpful. This interaction was unexpected, as I always expect good customer service from IKEA. Now I have to buy a new unit for my daughter due to the recall, which doesn't seem fair. I hope a solution can be found. - Sally K.

Dear Sir, Rarely do I feel compelled to reach out to a manufacturer, but recent news about IKEA pulling ads from GB News has caught my attention. I have come across claims that GB News is considered a far-right news outlet by an organization called Stop Funding Hate. Before making any judgements, I urge you to investigate the nature of GB News and provide evidence of alleged hate speech and far-right bias. My understanding is that it leans towards the center-right spectrum, contrary to the negative portrayal. As a landlord who relies on IKEA for furnishings when tenants move out, I feel hesitant to continue supporting your brand until concrete evidence is presented. I will also be sharing this sentiment with my family and business associates. Regards, Hugh Mason

Today at Ikea Holywood Exchange, I attempted to use the self-service tills but was told by an assistant that it wasn't allowed due to having a trolley. Despite explaining there was space for the trolley, I was informed it was to prevent theft. Feeling accused, I spoke to a team leader who apologized. I believe this incident breached customer trust and finds it unacceptable for an employee to suggest theft. I request an investigation into this matter and a written apology from Ikea. Thank you, David D.

Subject: Complaint about Defective Goods Dear Ikea Customer Service, Regarding order no. [redacted] for a kitchen installation, I, Rosaria L., am writing to express my dissatisfaction with the following issue: following the delivery and assembly on 06/14/[redacted], it was noted by the assemblers that the inset sink was significantly dented, making it impossible to install (this is all documented with photos taken by the assemblers). Furthermore, on 06/20, the property is scheduled for rental, which is now impossible. It is clear that despite the payments made and deadline compliance, as of TODAY 06/22/[redacted], we have not received any feedback or the delivery and installation of the sink. This constitutes a clear contractual breach on your part. Therefore, I urge you to complete the work entrusted as soon as possible, no later than June 24, [redacted]. If this deadline is not met, I will be forced to take legal action, seeking compensation for lost rent for the entire month. Thank you for your attention. Andria June 22, [redacted] Rosaria L.

I recently purchased two VARIERA rolls on 06/22/[redacted] along with other items using a $10 birthday credit. Today, I went to the Bloomington MN store to return the VARIERA rolls for a credit on my charge card. I was told that I could only get a credit of $3.53 due to the way the birthday credit was applied to each item on the receipt. Despite spending more than the $10 credit initially, I expected a refund of $7.98 plus tax for the two items. At the store, Sean and a supervisor explained that this prorating of the credit was company policy, not set by the store. When I called the [redacted] number, I was informed that this policy was set by the store, not the company. I am frustrated by the conflicting information and the runaround. I simply wish to return the two items for a full refund of $7.98 plus tax. I do not receive text messages.

Subject: Request for Refund on IKEA Order No. [redacted]47 I am requesting your kind consideration for a full refund for my recent order with IKEA. I have been a loyal customer for several years and am disappointed with the handling of my purchase. I ordered an outdoor Solleron wicker furniture set on May 12th. Unfortunately, on June 4th, the delivery was incomplete as the bottom and back cushion fillers were missing. Despite numerous follow-ups, I was informed on June 19th that the fillers would not be delivered as they were oversold. Due to the furniture already being assembled and situated on my rooftop patio, I am unable to return the incomplete set. I am in a difficult situation as a single individual without assistance. I urge IKEA to provide a resolution to this matter promptly. Thank you, Hayley E. [redacted] Riverside Drive Nashville, TN [redacted] [redacted] Email: [redacted]

I am reaching out to address an ongoing issue with the Kitchen customer service at Ikea College Park in Maryland. Ten years ago, I installed an IKEA kitchen that has experienced chipping and color changes in the cabinets over the last three years. After reaching out to the Customer Resolution Specialist team at IKEA, James Weir, the customer service manager, agreed to replace the cabinetry following two inspections. The promised replacement with the full installation by Traemand was finalized with a design specialist, Isaac Cataveras, two years ago. However, the replacement has yet to be completed as we are still waiting for the kitchen cabinets to be ready. Despite numerous attempts to follow up with Mr. Weir, we have not received any updates on the status of our kitchen replacement. I am hopeful that by bringing this matter to your attention, we can expedite the process and receive a more satisfactory response. Thank you for your assistance. Sincerely, M.J. Washington DC

This has been an extremely frustrating ordeal, and I am currently waiting on hold for the 7th time. 1. My order for a crib and dresser was placed at the beginning of May with a scheduled delivery two weeks later. However, the dresser was backordered, causing a delay. Despite requesting just the crib to be shipped first, I was informed I had to cancel the entire order and place a new one, now scheduled for June 24th. 2. On June 19th, noticing my order was still "processing," I called and was assured by a representative that the crib would be shipped by Monday and delivered on June 24th. 3. Confusion ensued on June 23rd with conflicting delivery messages, leaving me on hold for extended periods without resolution. 4. Despite promises from customer service, my order wasn't received on June 24th as planned. 5-7. Multiple calls yielded no concrete answers or solutions, with long wait times and disconnections. I am unable to complete the phone survey due to a "server error." I urgently require the delivery of my items and a refund for shipping costs. Sincerely, G. N. Order: [redacted]60

Last August, I accidentally purchased only the drawers for the Nordli 3-drawer dresser in white. However, I urgently require the top and base in 31" white to complete the set. Unfortunately, this item has been out of stock at all locations near me in Tampa, Florida, for almost a year. Is there a way I can be added to a waiting list or order it from an Ikea store out of state for shipment to my local store or my house? Any assistance to acquire this missing piece without the need for constant website monitoring would be greatly appreciated. Dealing with this unfinished set of drawers taking up space and gathering dust in my room has become frustrating. I simply want to complete the dresser and make it functional as intended. Thank you for your anticipated help in resolving this issue. -Clarissa F.

Good morning, Regarding my order number [redacted]/[redacted] scheduled for delivery today, I would like to raise the following concerns. The delivery drivers refused to bring the items to the first floor of my detached house as they were not insured for any potential damages. When I placed the order at Ikea Porta di Roma, the issue was not mentioned, only asking if the house had a spiral staircase, which was the only obstacle to transport the items upstairs. Additionally, the delivery document falsely stated that the stairs were not highlighted, while in the copy of my order, the information was indeed present. Neither on this order (the first one was incorrect due to your architect's miscalculations and wrong items) was I informed about this issue. Essentially, I found the ground floor inundated with boxes and packages; the entire room filled with a bed, wardrobe, nightstands, drawers, cabinets, mirrors, lights, etc. Moreover, the Taskrabbit service, which you rely on, and with which I had booked 2 taskers, decided last minute to cancel one of them. I had heard about a decline in your services from others, and now I experienced it firsthand. Thank you.

I purchased two Billy bookcases online as a gift, scheduled for delivery on July 29th. Unfortunately, only one was delivered due to an error. After contacting customer service, they explained the misunderstanding and assured me of a second delivery, but I am yet to receive a specified time. Despite not getting any follow-up email the next day, I called again and was informed the delivery would be on July 18th instead. I find it frustrating that I could order a bookcase for next-day delivery now but have to wait longer due to IKEA's mistake. When mistakes happen, companies should prioritize rectifying them for customer satisfaction.

I recently ordered two Billy bookcases online as a gift. Unfortunately, only one was delivered on the scheduled date, and I had to contact customer service to address the issue. After being initially informed of a backorder error, I was assured that the second bookcase would be delivered at a later specified time. However, after not receiving any follow-up emails, I called again only to find out that the delivery was delayed until 18 July. I am frustrated as I see that I could order a new bookcase for quicker delivery, so why can't the error be rectified promptly? It is disappointing to be subjected to such delays due to mistakes on IKEA's part. Customer service should prioritize resolving errors promptly and efficiently.

Hello, I bought two Micke Drawer Units ([redacted].[redacted].51) around June 15th or 16th. Upon opening the boxes for assembly, I discovered that one bag of parts was missing. After contacting customer service, they advised me to visit the store for the missing parts. Unfortunately, the store did not have all the parts in stock, so I agreed for them to be shipped to my house. After receiving some of the parts but missing screws 24x #[redacted], I am unsure of the next steps. Do I need to make another trip to the store, or should I wait for the screws to be sent? This experience has made me reconsider my purchase, as I usually have smooth transactions with Ikea. I hope to resolve this issue promptly. Thank you, Bill B. [redacted] [redacted]

I have been waiting for the HEMNES 8-drawer dresser to be back in stock for 2 months. Yesterday, I drove 5 hours from Stockton to Burbank as the website indicated it was "in stock" at all three locations. Despite several unsuccessful attempts to contact the store by phone, upon arrival, I was informed it was sold out even though the website displayed it as available. The manager I spoke to was unhelpful and rude, offering no assistance or checking for any possible returns or set-asides. I returned home empty-handed only to discover this morning that the dressers are back in stock. I would appreciate it if the dresser could be shipped to me.

Subject: Missing Parts Issue with Online Chair Order To Whom It May Concern, I am reaching out to address an issue with my recent online shopping experience. On July 6, [redacted], I placed an order for two chairs for my children's rooms, however, the delivery only included the seat shells without the legs/bases. Additionally, I was charged for the legs of one chair and the swivel base for the other. As a disabled individual who cannot drive due to medication, the inability to assemble the chairs due to missing parts has been quite distressing. Given my circumstances as a single parent on a part-time wage, the £50 delivery cost is significant. Unfortunately, the website does not accept codes for missing components, and contacting customer support has proven challenging. I kindly request the missing chair legs to be sent promptly or a full refund for the chairs. Without the bases, the chairs are unusable. Please address this matter urgently. I have attached my order details for reference and request that all further communication be directed to my email for record-keeping purposes. Thank you for your attention to this matter. Sincerely, Karen L. [redacted] Order Number: [redacted] 33 Sanford Place, Exeter, Devon, EX2 9FD

Discount code received upon joining IKEA Family was not valid for a purchase over $[redacted], making me hesitant to proceed with my purchase. Despite my attempt to find customer service contact information on IKEA's website, it was unavailable due to high demand for their services. I came across concerning search results about health reactions, injuries, and tragic product liability issues related to IKEA products. Despite these issues, I continued to shop online for "Billy" bookshelves DIY hacks. However, when I tried to check out, the discount code was still invalid, causing frustration. Even though I am offended by this inconvenience, I still plan to complete my purchase without the discount. It's amusing to find such varied search results related to the company and products. I will be proceeding with my purchase while acknowledging the potential concerns.

I received a text message on July 19th at 7:42AM indicating the item I wanted was in stock at the Live Oak, Texas location. I promptly placed an online order at 8:46AM, only to find out later that evening that it was no longer available. Order #[redacted]26 was confirmed and marked as paid. Although I received a refund email the next day, I am still puzzled about why the product became unavailable after my purchase when it was in stock. I am waiting for an explanation from the staff member, Ms. S. Reyes, and have not heard back yet. Her email is [redacted] I appreciate a simple explanation and expect that my item will be held for me when it's back in stock at my location. Thank you.

Hello, I am MaryAnne, and I want to express my admiration for IKEA. Since I was 19, IKEA has been by my side. I appreciate the new and innovative products that IKEA releases each year, which sets a high standard for competitors. I had an experience at the BC Canadian corporate store that I feel compelled to share. I was in search of a European-sized fridge, and I thought IKEA might have what I needed. To my delight, I found one on sale online, but it was out of stock. After registering for notifications, I visited the Coquitlam store, only to be directed to order online due to staff being busy. However, I encountered difficulties trying to place the order online and was told by customer service that I had to purchase it in-store. Despite my frustration, I learned that the product was sold out in both Coquitlam and Richmond, which puzzled me as I knew IKEA orders in bulk. In my perspective, IKEA's advertising does not align with the availability of stock. I believe that IKEA should honor the sale price for customers like me. Looking forward to your response, MaryAnne B.

My husband and I recently made a purchase from IKEA online in Bangalore. We love IKEA and were excited for this new online shopping service. We received all items except for one box for the bunk bed. My husband contacted customer service and provided photos of the delivered boxes, hoping they would send the missing box promptly. Companies like Amazon and Flipkart usually prioritize customer satisfaction by promptly shipping missing items. Surprisingly, IKEA has not followed this standard. It has been 3 weeks, and they are still investigating the missing box. Yesterday, they suggested a return or refund instead of sending the missing part. This lack of customer focus could discourage repeat business. In a competitive market, IKEA's approach is disappointing. Hopefully, they address this issue promptly to retain loyal customers like us who make significant purchases.

Dear IKEA CEO, I recently visited the IKEA store in Greenwich, UK and was taken aback by the excessive amount of plastic used in the artificial plants available for purchase. The abundance of these unnecessary plastic products goes against the values of sustainability and environmental consciousness that your company claims to uphold. I urge you to reconsider the quantity of artificial plants stocked in your stores and perhaps focus more on offering real plants or opening a garden center instead. I am disappointed by the lack of eco-friendly choices in your store and hope that you will take steps to rectify this issue. I have included a link to a video produced by Greenpeace for your reference. I look forward to a prompt response from you regarding this matter. Until then, I have decided to boycott IKEA. Sincerely, Linda S. [redacted] [Link to Greenpeace video regarding plastic waste] Thank you.