What do I do if I need help finding an item with Ikea?
In a nutshell: Customers are recommended to check product availability on the IKEA app or website before visiting a local store. If the desired item is not in stock, they can check other nearby stores. Online, customers can browse, search, view product details, search for nearby stores, and even opt to be notified when a product becomes available. Additional support is available through customer service.
Introduction
Ikea recommends that customers check the product's availability on the app or website before visiting a local IKEA store. Products are usually updated within a few hours. You may also visit the store if you want to shop around or buy items on impulse. If the product isn't available in-store, consider viewing other local stores near you to check if the product might be available there. Do you need help finding a product with IKEA? Read this guide or contact Customer Support for additional assistance.
Visit the Homepage
Type in the item you want to purchase at IKEA, tap the search button or click Enter on your keyboard.
Click the Item You Want to Purchase
Scroll down to see all the items under Showing results for "bookcase." You can sort the items by size, type, color, price or materials. Once you've chosen an item, click on it to see the product details and which store it's available for purchase.
Check the Product Details
The next page will show details about the products you want to purchase, including their measurements and high-quality photos. Reviews are also available to help you make an informed decision.
When you scroll more, IKEA also shows similar products and items frequently bought together.
Pick a Store
On the left side of the item, you'll find information on how to get the product and whether it's available for pick up or if it's available in-store. You can enter a ZIP Code to check for its availability or tap on Change Store to see a list of stores where the item can be purchased.
Click Set as My Store
If you want to buy items from the same store in the future, click Set as My Store to automatically see if the item you've chosen is available in this specific store.
You can also click on the Visit Store Page to see the complete address of the store, store hours and the products available. Other information you'll find includes amenities provided at this store and if it has Free Wifi, Delivery and Assembly.
Tap Notify Me
If the item you want to purchase isn't available, a Notify Me prompt will appear. You need to click Notify Me and provide your email address to get a notification when the product is already available in-store.
Click Send Me a Notification
After typing your email address, you'll get one of the three types of notifications in your email:Out of stock with no specific ETA yetOut of stock with an estimated time of arrivalThe product is now available in-store or onlineNote that you can also send Ikea notifications via text message. Just choose the SMS option.
Conclusion
If you don't find the item you're looking for, try to look for similar products you might be interested in. You'll find a list of these items on the product's page. Also, note that those items with the "Few in stock" may not be available to purchase online because they're limited, and there's no guarantee they'll still be available at the time of purchase. Select Notify Me to get an email or text message when the product is available. If you need more information about IKEA products and services, check out the FAQ page or contact Customer Support.
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