Ikea Customer Service Issues

On April 14th, I placed an order with IKEA that was charged to me with an estimated delivery date of May 13th. However, as of May 21st, I have not yet received the order or any updates on its status. Despite multiple attempts to contact IKEA's customer service, I have been unable to reach a representative due to high call volumes leading to disconnections. Emailing has also not been an option as only order cancellations are currently being accepted. My main priority is to receive the order I purchased, but in the interim, I am seeking better communication from IKEA regarding the status of my delivery. Any assistance would be greatly appreciated.

Hello, I am urgently seeking assistance with my IKEA order number [redacted]36. My order was scheduled for delivery two weeks after placing it on 4/29/[redacted]. Unfortunately, I was informed on the delivery day about a warehouse issue causing a delay with my GERTON product. Despite contacting the delivery partner, it appears IKEA has not sent my item to their warehouse yet. I am requesting detailed tracking information and a clear explanation for this delay, along with a new estimated delivery date. Without this information, I will dispute the $49 shipping charge and cancel my order, looking for a more efficient retailer. Thank you. Best regards, A. J.

I have been waiting for three months now for a refund for a product that didn’t even make it off the truck upon delivery. I was informed that this process would take at most 5-7 business days. I sent a complaint via email nearly two months ago and was advised that it was being processed. However, it has now been three months. I am requesting someone to contact me promptly to provide an update. I can be reached at [redacted] or [redacted]. I am extremely disappointed with the lack of communication from IKEA regarding my almost $[redacted] refund. This reflects very poorly on your customer service. I expect my credit card to be refunded without further delay. This is my fourth email regarding this matter.

Hello, my name is Monique. I'm reaching out because I attempted to contact customer service regarding my recent order, but due to Covid-19, I haven't been able to speak with anyone. Upon inspecting my delivery from this Tuesday, I discovered that a screw was missing from the dresser assembly. The manual indicated there should be 12 screws, not 11 as I initially thought. I waited patiently for a month for my order, and it's disheartening to find a missing piece. I am unable to easily visit the nearby Ikea store in San Diego for curbside pickup since I can't reach anyone for assistance. All I require is the missing piece promptly to complete the assembly.

Hello, I received a delivery last Friday regarding the below email. Unfortunately, I am missing 8 main panels for the front of the sliding doors. I have attempted to contact customer services without success. The website's automated system and online form are not helpful as they require specific part numbers, which the missing panels do not have. I also tried reaching out to Ikea UK on Twitter without any luck. It has been a week, and I am unable to finish assembling my wardrobes or get in touch with anyone from Ikea. Tomorrow, another Ikea order is due, and I will try to get assistance from the delivery drivers. It's frustrating not being able to reach anyone for help after spending money on the order. Can someone guide me on how to resolve this issue? Order number: [redacted] Article number: [redacted].[redacted].71 Missing items: 8 main panels for the sliding doors Thank you, B.

I received an email confirming my order and my credit card was charged on April 21, [redacted]. Since then, I have not received any updates, and the item has not been shipped. Despite attempting to cancel the order through Ikea's website on May 15, I have not been able to reach customer service except through email. The email response only suggested checking the order status online or by phone. However, calling Ikea results in an unhelpful automated message before disconnecting, and the website only offers a cancellation form without any other contact options. I simply want a refund for my canceled order from Ikea (#[redacted]63) and I am disappointed by the lack of customer service provided, as this seems to be a common experience among many customers.

Hello, I would like to cancel my entire order. I received an email informing me that two crucial items I intended to purchase are unavailable, and there was a mix-up in the colors of the boxes due to insufficient stock. Additionally, I have not yet received a refund for the second large shelf. The delivery of the remaining items was scheduled for June 3rd, but I just received an email on May 29th regarding modifications to my order [redacted] placed on 13/05/[redacted]. I have attached the automatic mail with the VAT invoice for reference. Please process a full cancellation of my order and issue a refund. I will revisit the order once all items are back in stock. Thank you, Marta

I have not received a response from IKEA regarding my innovative bamboo chair design. I do not possess a EU or US phone number, but I can be reached via email. Dear IKEA, I have extensive experience designing furniture globally, including in the US, Italy, and China, following my Fulbright Scholarship at the Royal College of Art in London. I have also taught at various institutions such as Arizona State University, as well as in China and Vietnam. The bamboo chair I have created is a sustainable, adjustable, and stackable alternative to traditional school chairs, offering a cost-effective and environmentally friendly solution for educational institutions worldwide. I am seeking to sell or license the patent rights for this chair to enable its production and distribution on a global scale, including to underprivileged schools. I am eager to discuss potential collaboration and agreement details, as well as to share a video animation showcasing the innovative features of the chair. Thank you for your attention and consideration. I anticipate your prompt response. Yours sincerely, Sanford Blackman RCA Furniture Email: [redacted] Cell: +[redacted]16

I've been trying to buy the IKEA ÄPPLARÖ Table with 6 armchairs + bench in outdoor brown stained, Frösön/Duvholmen beige #[redacted].[redacted].11 for $[redacted].92 on sale (regular price: $[redacted].92). I've faced technical difficulties every time I tried to purchase during the sale. I attempted to buy it at three different IKEA locations (Woodbridge, VA; College Park, MD; and Baltimore, MD) without any success due to technical issues. The sale ends today, and I'm hoping for an extension or some accommodation due to these challenges and the current COVID-19 restrictions preventing me from entering the store. My contact number is [redacted]. Thank you.

I’m frustrated as I have typed this request multiple times. A few weeks ago, I placed an order #[redacted] with a total of $[redacted].36, including delivery. I intended to include the Svarto cantilever umbrella with base in blue grey for $[redacted].00. I have been attempting to reach customer service for three weeks now. I would like to purchase the Svarto blue grey umbrella with base at $[redacted].00 without incurring an additional delivery fee from Ikea.

I bought an Ikea microwave combination oven with product number [redacted].[redacted].49. While using the microwave, a white light started flashing, and then the glass blew out of the oven door. The item was recently serviced by an engineer from Electrolux. However, the oven now has two issues: the microwave is arcing again, and the oven shuts off after starting to heat up. When I switch on the oven at the mains, it trips the circuit. Both ovens, including the steam oven below, are currently unusable. Electrolux is sending an engineer to inspect the product, but they mentioned they can only repair it, not replace it. I am dissatisfied with the product and would like a replacement.

I ordered 2 Kullaberg swivel chairs on 5/26/20 set for delivery on 5/29/20. The $20 delivery fee was included in the total I paid. However, as of June 3, [redacted], I have not received any status updates from Ikea regarding my order. Despite trying to contact them through email (with no response), phone, and chat (they are closed), I have been met with silence. It is frustrating to see Ikea continuing to accept orders and charge credit cards without providing adequate customer service. Their lack of communication and unavailability to provide updates on orders is disappointing. I urgently require information on the delivery status of my order. It would be beneficial for Ikea to keep customers informed about any delays and update their website regarding the phone support availability.

On May 25, [redacted], I ordered a Murbo Lycksele [redacted] x 180cm mattress from Ikea. I provided my email address, telephone number, and payment details. Despite receiving an order number, when I contacted Customer Services, they couldn't find my order and claimed my email was unrecognized. A payment of £[redacted].95 was deducted from my bank account on May 27, yet I haven't received any confirmation email as promised. I am seeking clarity on my order (No. [redacted]) and how to obtain a refund if necessary. Despite multiple attempts to contact Ikea, I haven't been able to get through. It's frustrating that there is no direct email support available for assistance. The available FAQs and Virtual Assistant have not addressed my specific issue.

I provided details of the issue previously. On May 25, [redacted], I ordered item number [redacted], Murbo Lycksele mattress measuring 140cm x 188cm, and paid £[redacted].95 for the item and delivery. Ikea accepted the order and issued order number [redacted]. I included my email, telephone number, address, and payment details on the order form. Despite Ikea's assurance of a confirmation email, I have not received any such email. The payment was deducted from my bank account on May 27, [redacted], as evidenced by my statement. I have attempted to contact Customer Services multiple times in the last three days through various options provided by Ikea, but failed to find an email contact and received only a recorded message instructing me to contact Customer Services via phone. I am puzzled by Ikea's lack of an accessible email contact, as other companies offer this service. I require an update on my order status. If not addressed promptly, I will cancel the order and request a refund. I am contemplating visiting Ikea Warrington to resolve the issue in person, although this may involve a considerable wait time. I initially trusted Ikea's online shopping efficiency and did not opt for in-person collection. Kindly investigate the order status and the unrecognized order number provided by Ikea. Kindly respond to my email for transaction record purposes.

I have encountered a common issue experienced by many customers. I placed an order on 25/5/20, made the payment through IKEA's provided form, yet I have not received the expected confirmation email. Despite the deduction from my bank account on 27th May, I have not received any communication from IKEA regarding my order. I have submitted my email, phone numbers, and address but to no avail. I kindly request IKEA to reach out to me either by email, phone, or even traditional mail to acknowledge my order, provide confirmation, and an estimated delivery date. Today is 5th June, and I am disappointed with the lack of response from the "Customer Services." It has been challenging to elicit a reply despite following the specified contact procedures. It is perplexing why IKEA does not provide an email address for customer inquiries. This practice reflects poorly on their customer service. I seek direct contact from IKEA without being redirected between different departments of customer service.

I recently placed an order for a Hemnes bed frame at Ikea. Around 6 weeks ago, I made the purchase, but I never received any shipping notifications. Despite an email confirming an estimated delivery date of 5/11, the item did not arrive, and there were no further updates. Surprisingly, 3 days ago, I visited the website to find that my order had been cancelled without any input from me. I never received a cancellation notice via email or phone call. Moreover, there has been no refund reflected in my bank account. Unfortunately, my attempts to contact Ikea's customer service have been unsuccessful. The automated message states that they are overwhelmed with calls and disconnects me. I simply seek clarification on the status of my order or a prompt refund if it has indeed been cancelled.

I ordered a sofa from your company, but due to the COVID-19 situation, it couldn't be brought into my home. I've been trying to reach out to you for weeks to resolve this matter. I am requesting compensation or a goodwill gesture for the inconveniences caused. I expected to receive my new sofa, but I had my old one removed, leaving me without a sofa and uncertain about when I'll receive a new one. Despite being willing to wait in a separate room during delivery, I, a pregnant individual with a disability, couldn't accept having the sofa left on the doorstep. I'm wondering if the sofa can still be delivered or if I could receive a full refund, including the delivery charge, and a goodwill gesture.

Hello, I recently purchased the Kullen chest of 5 drawers in Bristol. Unfortunately, during assembly, I discovered that two of the secure bottom clips were missing, making the bottom drawer insecure and weak. I am unable to use this drawer for fear of collapse. Can you please send me the missing clips by post, or should I visit the Ikea store in Bristol? I live in Swindon, which is quite far from the store. Thank you, Pili

I am encountering issues with my IKEA kitchen delivery. Communication regarding the delivery date has been unclear, leading to a situation where the delivery arrived unexpectedly. Despite expressing that I could not accept the delivery without immediate installation as originally agreed upon, the items arrived on June 7th. I now need assistance to address this matter promptly. It is crucial to update the system to prevent such confusions and inconvenience to the delivery personnel. Your swift attention to this matter is appreciated. Kindly contact me urgently at [redacted]2.

To Ikea staff, my name is Sandie Siddle. My address is 29 Thornhill Road, WF44PB. Order number [redacted]. I received my order this morning, and everything was fine until my husband tried fitting the doors. I mistakenly ordered the wrong size; I should have gotten the 50x195. Is it possible to correct this on your end and have the correct size door sent out while the ones delivered today are picked up to return to your stock system? Any assistance would be greatly appreciated. Thank you. Best regards, Sandie Siddle.