Ikea Customer Service Issues

I recently ordered SEKTION kitchen cabinets online (Order #[redacted]98). However, three essential items were out of stock and removed from my cart. I noticed that two of the items are now available again. I would appreciate assistance in acquiring all three items and ideally having them added to my original order delivery. I have been attempting to reach customer service without success. Thank you in advance for your assistance.

I purchased a sleeper sofa from IKEA. They delivered it to T Force Final Mile early, and delivery was attempted while I was at work. IKEA is asking me to contact T Force, but T Force says IKEA needs to initiate the delivery process on the C-3 Web system. I urgently need this sleeper sofa as it's for my sleeping arrangements. I'm eager to end this back-and-forth and have the sofa delivered promptly. I've already arranged for assistance to move it into my unit, but being a senior, I can't manage it alone. I'm hopeful for a resolution soon as I should not be inconvenienced further. Your prompt assistance is greatly appreciated.

Dear Sir, I purchased an EKTORP sofa online last month, but only the sofa itself was delivered without the cover. After contacting the support center on March 16th, I was informed that the logistics company would call me by Tuesday or Wednesday and deliver the cover on March 23rd. However, no one contacted me, and the cover was not delivered. Following another call to the support center on March 26th, I was told that the cover could not be delivered, and a refund of around $[redacted] was initiated, which would take 5 days. Unfortunately, I have not received the refund yet. I am quite disappointed with this situation. Reference Number: [redacted]0 Order Number: [redacted]58 Article Number: [redacted] [redacted] 41

I am in need of assistance! Can someone please explain what is going on with your customer service agents? I have faced numerous issues, including being put on hold for over 30 minutes, emails being ignored, and false promises made by agents. I even have recordings of a conversation where I was assured my problem would be resolved, only to be left waiting for hours and ultimately given the same unhelpful response as before. This experience has been frustrating, to say the least, and I am considering seeking legal advice. I have diligently tried to resolve my issue since June 3, only to be met with poor service and unfulfilled promises. I have documentation to support my claims and feel compelled to warn others about my nightmarish ordeal with IKEA's customer service. I will not be returning as a customer after this experience!

My 21-year-old daughter who lives alone recently ordered a substantial amount of furniture. The delivery driver provided excellent service, carrying all the furniture to our front door after the lorry couldn't access the street. However, an outstanding chest of drawers that was out of stock incurred an extra $30 delivery charge. The order number was [redacted], delivered on 9th June by two men who had a similar issue with the lorry. Surprisingly, they couldn't manage to bring the chest of drawers up despite being unable to use the lorry. Instead, they threatened to cancel the order or leave it in my daughter's car at the bottom of the road. I am requesting a prompt refund of the additional $30 delivery charge paid for this inconvenience. Thank you, Janis S.

I never received a call from the shipping company regarding our furniture delivery scheduled for Tuesday between 9-9. It's now Thursday, and despite my attempts to contact them since Monday, I have been unsuccessful due to high call volumes. I managed to speak to someone once but was transferred to another department, only to be met with the same high call volume message. Our order number is [redacted]64. I urgently need to know the status of our furniture and the expected delivery time. I am feeling quite frustrated with this situation.

I received my delivery this week for order #[redacted]88, but unfortunately, the Sagstua King Bed Frame was missing item #[redacted].[redacted].09 head/footboards. I contacted customer service and was informed that the head/footboards are on backorder with no estimated restock date available. Despite ordering in May without any notification of the backorder, I was unable to order just the missing item for curbside pickup as it's only sold in combination with another item. A refund for the head/footboards was processed, but I'll need to visit the Fishers, Indiana, store to purchase the item separately, which I was hoping to avoid due to COVID-19 concerns. The local store is not accepting Click & Select orders, leaving me with half a bed and uncertain about when I can complete the set. I believe this situation reflects poor customer service and was hoping to explore options for delivery or curbside pickup from the Fishers store. Unfortunately, I'm unable to contact the store directly as their phone number is not listed online. I await your response to this matter.

I placed an order for a Murbo Lycksele mattress on May 25, [redacted]. I provided my email address, delivery address, and mobile phone number for contact. Ikea assigned me an order number. When I attempted to check on the order, Ikea advised that the order number was invalid even though I had entered it correctly. Despite Ikea confirming they would email me to confirm the order, I never received it, and I'm certain the email provided is accurate as I use it regularly with other companies. I simply seek some clarification on why there has been no response. I've made the payment, which Ikea has deducted from my account - I have proof of this transaction. Despite my efforts to reach them, I have been unable to connect with Ikea. It has now been two weeks since I placed the order, and I am eager to learn about the status of my purchase from Ikea.

My delivery for order number [redacted]60 was scheduled for tomorrow, 6/16. I received an email today informing me that it has been rescheduled for July 4th. Unfortunately, I won't be home then to receive the order. I wish to cancel it. I've tried calling the customer service number at [redacted] for help, but I keep getting disconnected due to high call volume. I attempted to manage it online through the tracker, but it says cancellation isn't possible because the delivery is in progress, thus prompting me to call the same number. I am aware that this situation may be due to the challenges posed by COVID-19, but I believe better customer service would involve not scheduling a delivery for a specific day and then notifying the customer a day prior that it won't arrive for another three weeks.

I'm inquiring about the status of my order that was scheduled for delivery on June 15, [redacted]. Unfortunately, the delivery did not arrive as expected, causing inconvenience as my son had to stay home all day. I have attempted to contact customer service through various channels, including phone calls, emails, and even Facebook messages, but to no avail. The items I ordered are essential for my soon-to-arrive baby, including a crib, changing table, and mattress protector, which were purchased nearly two months ago. The order number is [redacted]0. I can be reached at [redacted] under Nancy Mazzilli-Clauser. The shipping information is under Nick and Aileen Pacetti/Mazzilli at [redacted] Fairfield Drive, Peachtree City, GA. Despite the lack of updates and the missed delivery deadline shown in the tracking information, I urgently require clarification on the situation to either proceed with the delivery today or explore other options. Your prompt attention to this matter would be greatly appreciated.

I inadvertently received a duplicate order and would like to arrange a return. On May 8th, I placed an order for an EKEDALEN table and 4 chairs through the IKEA website with order number #[redacted]. On May 18th, I received conflicting emails from IKEA. One email was a Tax Credit Invoice stating a refund of £[redacted].95 without explanation (ref. GBCRD[redacted][redacted]), and my online order was marked as 'cancelled.' The second email indicated delivery by DPD on May 19th, sparking confusion as to the status of my order. As I had no delivery on the 19th and believed the order was cancelled, I reordered the items, resulting in a new order number [redacted] and subsequent delivery on May 21st. However, on June 7th, DPD delivered the same items to my flat that I had already received. Understanding the current situation, I kindly request IKEA to refund the initial payment of £[redacted].95 as per the Tax Credit Invoice and arrange to collect the unopened packages. Thank you for your assistance. S.C.

I would like to address order number [redacted]46 that I placed for 4 chairs. Each chair was supposed to come with 4 legs and hardware. However, the delivery only included a total of 12 pieces, which was not sufficient. I received 4 basic chairs, 4 grey slipcovers, but only 4 legs (item number [redacted]1) were provided instead of the necessary 16. No hardware was included in the delivery. After filing a cancellation complaint, I was notified via email that a replacement order (Reference No. [redacted]0) had been processed, with a shipping timeframe of 10-14 days. Subsequently, I received another email requesting an additional payment of over $[redacted] for the items that I have already paid for in full. These emails mirrored the incorrect delivery receipt. I urgently require the remaining 12 legs and the essential hardware to assemble the chairs. I seek clarification on when the missing items will be dispatched. If unable to fulfill the missing parts, I request a refund upon picking up the incorrect items. Your prompt attention to this matter is greatly appreciated.

Hello! I bought the “DROMSYN” cloud wall lamp about 2 years ago. It has been a cherished decorative piece in my bedroom. Recently, I've encountered issues with the light flickering and eventually going out. I tried replacing the bulb with a new one, but the light still didn’t turn on. Reinstalling the original bulb made it work after some adjustment. Both bulbs are the recommended 120v/7Watt LED type. I suspect the issue lies with the light bulb socket. Can you provide guidance on diagnosing or replacing the socket for this item? I would appreciate assistance in obtaining a new cord and socket or information on how to fix this. Unfortunately, I doubt I can locate the receipt as it has been over a year since the purchase. Thank you for your help! Sincerely, L. from IKEA

I bought the ALEX Drawer unit on casters, Model [redacted].[redacted].41, in white from the Jacksonville, FL store on Saturday, 6.13.[redacted]. I started assembling it on Sunday, 6.14.[redacted]. As I was almost done, I realized the very last drawer (one of the larger ones) doesn't have pre-drilled holes like the others. I'm unsure how to attach it. I have pictures for reference. I prefer not to return the unit as I've already assembled most of it. Can I please get a replacement drawer front? I've tried reaching Ikea customer service at their [redacted] number all week without success, as the automated system keeps hanging up on me. It's frustrating. If you need more information, please email me. Thanks, VW

I have made several calls and endured being transferred and placed on hold repeatedly. After waiting for an hour and a half for assistance, I was interrupted by the customer service representative. When I was recounting my ongoing issues with the company, the representative displayed a dismissive attitude. The call ended abruptly after close to 2 hours, with no resolution provided by the unhelpful agent. Throughout the call, she was unhelpful and impolite. I was unable to fully address the issues with my recent order and the lack of a confirmation email for my in-store pickup. I highlighted how the company has consistently failed to offer accurate information and has shown unprofessionalism towards customers, causing me frustration and wasting my time. I believe I am entitled to compensation for the multiple inconveniences I have experienced, despite being a loyal customer who spends a significant amount of money with the company. Moving forward, I expect to receive a confirmation email for any future orders I place for pickup.

I recently placed an order with IKEA, and unfortunately, it seems to have been divided into two separate deliveries on the same day, each with a delivery charge of $49. Despite numerous attempts to contact IKEA for over a month via phone or email to request a refund and add additional items to my order, their customer service seems to be unresponsive. I am concerned that they may not issue the refund, especially if I cannot reach them before the delivery date. Additionally, adding more items to the order at this point may prove challenging, potentially resulting in another delivery charge. I hope to resolve this issue with IKEA's customer service once they become accessible again.

Hello! I've been trying to reach Ikea via phone and email without success. I've called numerous times and only spoke to a representative once after a long wait. My dresser order was supposed to arrive on June 30th, but it's now July 3rd and the tracker still shows the previous date. While I understand the current situation, I'm eager to know the status of my order. Additionally, the dresser I initially wanted is back in stock, so I'd like to switch it to the Malm 6-drawer in white stained oak veneer, available at the Tampa FL store. I'm open to waiting; I just seek clarity on the delivery. If switching isn't an issue, that would be great, or I'll opt for a cancellation and a refund, which I can do online. Please assist. Thank you!

I made an online order, but the delivery did not happen on the scheduled date. I've tried calling, emailing, and using the website to cancel my order, but I keep getting disconnected. The delivery was supposed to be on 21 June, but there was no delivery and no updates on the status. Technical issues on their website are preventing me from canceling my order. I've received multiple emails stating that I couldn't cancel due to network problems and to contact Ikea customer service. When I call, they transfer me to a department that isn't answering calls and then disconnect. I've been on hold for 48 minutes now after repeating the process.

Good morning, I am reaching out regarding order #[redacted]88. I recently received the table top without the table legs, making it impossible to use the table effectively. These items were meant for me, not my son in Lubbock due to shipping costs. I am traveling to Lubbock on Friday, so I need the legs either delivered to me before 7/10 or to my son in Lubbock at no extra charge. Please call me at [redacted] to discuss how to proceed with resolving this matter. I have tried contacting Ikia customer service without success, which has been disappointing. It is important to me to ensure this issue is resolved promptly and efficiently. Thank you in advance for your attention to this matter. Best regards, Thad Beasley

The nearest Ikea store is a two-hour drive away from me. Unfortunately, Ikea does not provide any way of contacting them anymore. Their email service is unavailable, and their customer service number disconnects due to high call volume. They also do not provide any local store contact numbers. As a mother of two little ones and being nine months pregnant, driving to the store isn't feasible, especially when there's no way to ensure the items I need are in stock. I continuously check online, but the furniture I want is often low in stock. Even when available at my nearest store, there are usually only a few items left. Trying to purchase online is also challenging as the only option given is click & collect, which isn't always available. It seems like Ikea is struggling to meet the demand, pushing customers like me to seek alternatives. My only choice now is to explore other options as Ikea's lack of customer service is truly disappointing.