Humana Customer Service Issues

I'm facing difficulty logging into my Humana Go365 account. I'm using the regular User Name and Password for my other Humana accounts, but the message I receive says, "we don't recognize the device you're using," although it's the same device I always use. The sign-in process has become overly complicated and frustrating. Kindly request a Humana representative to contact me via email at "[redacted]" to provide helpful assistance for this issue. Thank you for your help.

I care for my nephew, Robert K. Norman III, and have been unable to access his account using his Member ID and password. I spent 2.5 hours attempting to resolve this issue two weeks ago but was promised a callback from technical support which never occurred. The problem appears to be a data entry error related to the address input. His correct address is [redacted] 14th Street West, Lot [redacted], Bradenton, FL [redacted], rather than the incorrectly listed Park City address. Once the address is corrected to match my nephew's, specifically ID H[redacted]0, User ID Simone1201, and password Robs1976$, I believe we will regain access to our account. From Patricia M. Norman enclosing contact info(Cell [redacted]) as Robert's caregiver and aunt.

I received an email from Humana Pharmacy today regarding a request made for my medication information to be left online, which I did not make. Upon further inspection, I noticed other unauthorized changes. Given past security breaches, I am concerned about my personal information. If security measures cannot be ensured, I may need to reconsider using this account despite my frequent phone and email hacks. I have updated my security settings today and believe that immediate notification would have been appropriate in such cases.

I was under the impression that my prescriptions would be covered with Humana just like they were with my previous insurance. However, since enrolling, I have found out this is not the case. I was advised I could cancel my insurance and return to my previous provider. I filled out the disenrollment paperwork as instructed and sent it to [redacted] on 10/12/21. Unfortunately, I have not received any confirmation despite multiple follow-ups and re-sends. I am now facing out-of-pocket costs for my medication, which I simply cannot afford. My Humana ID is H[redacted]3. The customer service experience has been disappointing, starting from conflicting information from different representatives to a lack of response after faxing the required paperwork. Needless to say, I am frustrated with this situation. Louise V.

My experience at Ochsner Hospital on O'Neal Lane was quite frustrating as I went unfed for more than 24 hours due to them running out of food. The lack of initiative from the administration to find a solution to this basic issue was astonishing. My interactions with Ochsner Home Health have also been disappointing due to their poor communication. Despite leaving several messages for the supervisor to call me back, I have yet to receive a response. Moreover, today they sent the nurse to the wrong address, even though my correct address has been on file since Monday. During my hospital stay, I asked for a bar to be placed over my bed for assistance, only to have the administration deny the request. It was a young nurse who was able to accommodate my request at 2 AM.

I submitted my application for Plan N on Monday. I was instructed to follow up on Tuesday to inquire about the status of my application. Despite calling multiple times each day, I have not received any response yet. I need a definitive answer before I explore other insurance options since I have already been approved for the Medicare drug plan. If I do not receive a response today, I will have to consider looking into alternative insurance plans. -Dorlan W. Willard

I recently enrolled in the Humana drug program and had a conversation with one of your agents in English to finish the application process. However, I received some materials (a booklet) in Spanish. While my last name, Rocha, may suggest Mexican/American or Spanish heritage, I am an American in America. It would be expected that any correspondence be in English by default and not assume that I can read in Spanish. Kindly resend the materials in English. Thank you.

I am seeking information on eligible recovery and rehabilitation facilities for both day and evening alcoholism treatment. I have been sober for 15 days and am in a treatment program that requires a $50 daily out-of-pocket fee. I am looking for alternate options. My insurance coverage is through E1D with Group ID [redacted] under Hillsborough County Public Schools, and my Member ID is [redacted]9 02, listed under the name Jennifer Sitki. Thank you for your assistance in reviewing my situation.

I tried calling your customer service line twice today, but unfortunately, I got disconnected both times after speaking with two different representatives. I need urgent assistance to override the insurance issue at my pharmacy so that I can receive my medication refills promptly. The pharmacy system is indicating I have other insurance, which is incorrect as my Cigna coverage through my ex-husband ended on 11/30/21. I am in urgent need of my medication and would appreciate quick resolution to this matter.

I have moved out of the United States. Previously, I spoke with an agent about dental insurance in November [redacted]. Despite my attempts to cancel, my application could not be located, and I have been charged for the insurance. I would like to cancel this subscription. The charge amounted to $80.99. The address on the application is as follows: [redacted] Millicent Way, Apt [redacted] Shreveport, LA [redacted] My name is Mohammed Z. Alam, and I included my spouse, Sayeda I. Akter, as a dependent on the insurance plan.

I have Humana Part D Insurance, and Walgreens is a participating pharmacy. Unfortunately, I have been experiencing issues with getting my 90-day supply of estradiol .05 mg transdermal patches filled at Walgreens for over 4 weeks now. Despite initially receiving a 30-day supply back on 12/21/[redacted], I have been unable to complete the remaining 2 months of my refill due to a lack of patches in stock. Each time I inquire at Walgreens, I am told the supplier has not provided the medication. I am concerned about the delay and wonder if Humana is aware of this situation affecting their subscribers who use Walgreens. I had already met my deductible by November [redacted] and could have benefitted from a price break on the 90-day refill in December [redacted]. I am hoping Humana can address this issue for me. Thank you, Cynthia K., Butte, MT.

While living in Alabama temporarily with a PPO plan from Humana, I utilized Humana Pharmacy to receive my levothyroxine. Recently, there's been an unexpected charge of $[redacted].48 for my thyroid medication, as they claim it's now classified as a fourth-tier medication. This change is causing me financial strain since I've never had to pay for this medication before. I urge Humana to rectify this error promptly so that I can resume ordering my OTC products. Despite having Florida Medicaid while in Alabama and being unable to access Alabama Medicaid, I hope they can redirect this bill to Florida Medicaid for coverage. If this issue persists, I might consider switching to a new Medicare-Medicaid Advantage plan. Your prompt attention to this matter would be greatly appreciated. Thank you.

I have made twelve phone calls, and unfortunately, each time I have been disconnected. I am struggling to speak with a representative due to the challenges with your automated system. I urgently need to pay my vision plan premium, which is supposed to be set up for automatic payments. However, there was an issue with my bank payment, and they advised me to resubmit the payment. This vision coverage is crucial for me as I have diabetes and require regular eye check-ups. I am reaching out for assistance as I have been a member since [redacted]. Thank you for your help.

I am wondering if it is possible for Humana to provide coverage for me in Portland, Oregon, as well as internationally since I work for a Thai Foundation. I am currently based in Thailand as a member of the Foundation for children and elders. You can reach me at [redacted]. I will be back home in late September, but if reaching me by phone is not an option, please let me know. I have health insurance with Humana in the USA and have been with them for a while. Despite not being sick, I have been receiving calls from Cigna and other insurance companies to join their policies, which made me wonder if Humana has expanded globally as well. Thank you, Dalyn S.

My treating physician, Dr. Joy Buldger-Beck, has requested that I receive an osteoporosis medication injection through Humana. However, due to cost issues, the request has been denied multiple times. At 80 years old, my condition has significantly worsened, with four collapsed vertebrae and severe calcium loss impacting my bones and teeth. While I can receive the injection at my doctor's office, it comes at a high cost of approximately $[redacted].00 each time, which is challenging for me as a caregiver to two children aged 12 and 17. I am worried about the risk of falling. I would appreciate it if someone from Humana could reach out to me to help resolve this matter and arrange for biannual payments. I have been a Humana member for many years. If I have reached out to the wrong department, kindly direct me to the correct one. Thank you. Susan M. [redacted] E. 34th St. [redacted] Tucson, AZ. [redacted]

I have an inquiry about my Humana coverage. After speaking with a Humana representative regarding prior authorization, I was informed that it was not required until December 31st. However, Walgreens mentioned needing prior authorization for my Lamictal prescription. It seems there is conflicting information; one person mentioned no prior authorization was needed, except for the brand Keppra. My doctor prescribed the generic form of Keppra, which is effective for me. I received a 6-month supply of both Keppra and Lamictal from Walgreens, but the inconsistency in information is confusing. Another individual mentioned that while Lamictal is covered, a new prescription is necessary, contrary to what my doctor prescribed. I have enough Lamictal until September 7th, but the Keppra supply is only for 20 days. It appears there might be an insurance issue with Walgreens. Could you please help clarify this situation by contacting my doctor and Walgreens? Additionally, there is confusion about the Keppra coverage being reduced to 20 days. It would be beneficial for both parties to communicate. My doctor can be reached at [redacted] and Walgreens at [redacted]. Thank you.

As a Humana policyholder currently overseas, I am trying to access my mail-order pharmacy CenterWell account to review my medications and mailing address. However, I am facing an issue due to Humana's two-factor authentication process, which requires a U.S. phone number to receive verification codes. My U.S. phone number is suspended while I am abroad, making it impossible for me to log in and address my medication concerns. I would appreciate it if Humana could offer an alternative method to verify my identity, such as using my email address or my current foreign phone number, [redacted]-[redacted]-[redacted]-[redacted].

I have paid for medications at other pharmacies and am awaiting reimbursement from Humana. I have requested reimbursement forms multiple times, but I keep receiving blank sheets of paper with Humana logos. I require a form that I can fill out and mail in unless there is an online option available. Humana instructed me to indicate the dates, names of the medications, and their costs on the forms, all of which I have receipts for. I would appreciate it if four reimbursement forms could be sent to me. Thank you.

My wife was recently hospitalized due to a broken hip and had a challenging experience at a therapy center plagued by Covid. After finally bringing her back to the hospital to fight Covid, she returned home feeling anxious about going to therapy again. The first therapy center, Corsica Hills, was unhelpful and lacked proper medication documentation. After much struggle, she was transferred to Autumn Health @ Spa Creek, but she refused to go due to her past experience. Now that she's back home, I am struggling to care for her without any assistance or transportation. She requires frequent assistance, and I am concerned about her leg health. I recently visited Luminis Health AAMC and realized we need help with essential supplies like toilet paper. I am urgently seeking assistance for my wife. Thank you for any help you can provide.

I am frustrated with the repeated demands for prior authorization before filling my pain medications. Two months ago, you required it for my hydromorphone tabs, and last month for my 30 mg morphine ER. Now, my only option left is the 60 mg morphine ER, which I need in a couple of weeks. Either I must pay out of pocket or go without for days. This added difficulty is new, as last year, I never faced this issue with you. If this continues into next month, I will switch providers during open enrollment at the end of this year. This situation is causing me a lot of distress, and my loyalty to your services is wavering.