Humana Customer Service Issues

I have been utilizing Humana Transportation for over a year, and I am feeling incredibly worn out and disappointed. I am seeking a dependable and simple method to make reservations and ensure prompt transportation for my round trips. I travel from my home to see my physical therapist, and after an hour-long session, I require a ride back home. In the past year, Humana Transport has consistently made numerous mistakes and missed my scheduled timings repeatedly. I am in desperate need of this service. Can Humana assist me?

I've been struggling to get Humana to process my claim for two years now. The claims department has continuously neglected or misplaced my information, causing delays in payment. I recently found out that they can't even identify me now. I am considering taking legal action as I feel like I have no other options left. I've lost faith in Humana's claims process and don't trust them anymore. I'm looking for a platform where I can share my frustrations publicly. Can someone from Humana address my concerns and help me resolve this issue?

I recently received a letter about a late enrollment penalty even though I called to provide information about my previous drug coverage. I was instructed to send the form in, which I promptly did. However, I was surprised to receive a letter on Friday indicating a late enrollment penalty. I believe it should be your responsibility to verify my lack of insurance. I hope for a prompt and effective resolution to this matter. The policy costs more than my monthly medication expenses, making this situation frustrating for me.

Subject: Recommendation for Osteoporosis Supplement I recommend adding AdvaCAL Ultra [redacted] to the list of approved OTC drugs for Osteoporosis treatment. Women, like myself, who suffer from this condition need Bone Building supplements. This product comes doctor recommended and is of high quality. Despite this, I am unable to use my Healthy Benefits plan to buy it. It's frustrating when insurance doesn't support necessary treatments. AdvaCAL Ultra [redacted] is made by Lane Innovative, a reputable manufacturer known for treating Osteoporosis effectively. I urge you to look into adding this supplement to your approved list. Thank you for your attention to this matter!

Subject: Suggestion for Osteoporosis Treatment I believe it would be beneficial to include AdvaCAL Ultra [redacted] in the list of approved over-the-counter medications. Women like myself dealing with Osteoporosis greatly benefit from taking Bone Building supplements. This product comes highly recommended by doctors. It's the only OTC product I use, despite not being covered by my Healthy Benefits plan. It's disappointing that Humana doesn't cater to the needs of its insured members effectively. AdvaCAL Ultra [redacted] is manufactured by Lane Innovative, a reputable company specializing in Osteoporosis treatment. Please consider adding it to your approved list. Thank you for your attention to this matter.

Subject: Recommendation for OTC Drug for Osteoporosis I recommend considering AdvaCAL Ultra [redacted] as an approved OTC drug for Osteoporosis. Women like myself who suffer from this condition require Bone Building supplements. It’s doctor-recommended and has my trust as the only OTC product I use, despite not being covered by my Healthy Benefits plan. It would be beneficial for Humana to meet the needs of insured members like us by adding this to the approved list. AdvaCAL Ultra [redacted] is manufactured by Lane Innovative, a reputable company specializing in treating Osteoporosis. Thank you for your attention to this matter.

The home health and well-being assessment process has been disappointing. Two years ago, the assessment was poorly conducted, as the assessor was unprepared and unable to measure my blood pressure. This year, the assessor failed to show up and only contacted me later to reschedule. The customer service from Signify Health was equally unsatisfactory, with multiple transfers and no assistance until I requested to speak with a supervisor. Despite promises of a follow-up, I was simply told to schedule another assessment. My expectations of Humana are minimal, so even a response from a customer service representative would be a surprise at this point.

Good morning, I need help with a broken tooth that needs extraction. I visited a dentist covered by my insurance but only received options for caps and permanent solutions. I just want the tooth extracted without any additional devices. I have discussed this matter with representatives but have not found a solution yet. I'd like to know how much Humana will cover for the extraction and what my out-of-pocket expenses will be for any additional treatments like caps. Your assistance is greatly appreciated. Thank you.

I am experiencing severe pain in my leg and cannot apply any weight on it. I visited the emergency room suspecting a blood clot, but the ultrasound came back clear. Despite this, I am still in considerable discomfort. My doctor advised me to return to the E.R., but mobility is a challenge. I am seeking approval for a hospital admission, as I believe further tests may uncover the issue. Surgery could potentially be required to address the problem.

I am having issues accessing my humma and center well accounts as they are currently locked. I am new to using mobile applications and need help unlocking both accounts for communication purposes. I now have a better understanding and would appreciate it if you could provide me with an update via email on the status of my accounts and guide me on any necessary registration steps. Thank you for addressing this matter promptly. Regards, Danelia W.

I am seeking information about patient care advocates. I require overdue medical attention for immunology and/or infectious diseases based on urgent care test results and a request from the urgent care doctor due to the seriousness of the lab results and CDC protocol. I have been repeatedly misdiagnosed on my journey and feel that my self-advocacy has been undermined, encountering receptionists without even a high school diploma. Their lack of medical expertise is frustrating given the critical nature of my health concerns.

I require assistance as I recently sustained injuries to my arm, making it challenging to perform daily tasks independently. I am seeking food support and a PCA to aid me due to my physical limitations. With injuries in both arms, especially a tendon issue in my right thumb and wrist, I am unable to manage tasks that require the use of both hands. As I live alone and do not have someone to assist me, I urgently need help before Monday. Despite contacting my PCP for assistance, I have not received the necessary support. This situation is time-sensitive, and I am hoping for a prompt response to navigate this emergency.

Navigating the various Humana websites to access my individual dental plan has been excessively complex and frustrating. Each website seems confusing, with poor design, slow loading times, and numerous bugs. It feels like Humana's online presence is held together haphazardly, leaving users like me struggling to find the right information. The user interface desperately needs a complete overhaul to prioritize user-friendliness and respect customers' time and effort.

My name is Brian Jones, and I have Humana Gold Plus as my only insurance. I am on a fixed income and unable to afford my heart, mental, and seizure medications anymore. Humana believes I have Blue Cross Blue Shield insurance, which I do not have and cannot cancel. I am facing a difficult decision to stop all my medications due to this error and uncertainty about where the other insurance came from.

Hello, I am Pamela Harris. I have called multiple times regarding an address change issue. Despite assurances, my mailing address still appears incorrectly on the Account & Settings section with two apartment numbers listed. The current entry is: [redacted] S King Dr Apt [redacted] Apt [redacted] Chicago, IL [redacted] The correct address should be: [redacted] S King Dr Apt [redacted] Chicago, IL [redacted] It seems there might be a training gap or a technical glitch since the correction hasn't been successfully made. I kindly request that my mailing address be updated to reflect the correct information provided above. Thank you for your assistance. Pamela H.

I recently spoke with a representative from Humana yesterday, and now I'm being told there is no chat feature available. I had a sales appointment scheduled for tomorrow at 1 PM; however, I received a call from a different person on my wife's phone. This is problematic because I am deaf and cannot use the phone. Please inform the salesman that he needs to be prepared to communicate with me considering my hearing impairment during the appointment. Please only respond to me via email at [redacted] Thank you. Ernest J. from Norfolk, VA.