Humana Customer Service Issues

I am Dan W. H. residing at [redacted] Sun Place, Lot B, Lenoir, NC [redacted]. I recently had a conversation with a representative regarding my payment method. Initially, I was assured my bank account wouldn't be charged. However, it appears that both my credit card and bank account were charged, leading to overdraft fees and inconvenience. I have spoken to another representative who verified that the bank payment wasn't removed as promised. I ask for this matter to be resolved promptly by refunding the money to my bank account or closing my account if necessary. The overdraft fees incurred need to be reimbursed as well. I urge immediate action to rectify this issue with Wood Forest Bank in Lenoir, NC, as the situation has caused significant frustration and financial strain.

I underwent outpatient surgery on 10/21/[redacted] at the TriHealth Surgery Center West, which is now classified as a hospital, resulting in an increase in my copay from $[redacted] to $[redacted]. I contacted TriHealth for clarification since the facility only offers outpatient surgery. Here is their response: Hello, I trust your surgery was successful. The center's credentialing was up for renewal, and it has since become part of the Good Samaritan TriHealth network. Due to this change, the insurance carrier, based on the tax ID number, has recalculated the out-of-pocket amount. This adjustment is dictated by the insurance policy rather than our own decision. If the procedure had occurred just a month prior, the insurance carrier would have covered the additional $50.00. I seek an explanation as to why an outpatient surgery center is now being labeled a hospital, seemingly leading to increased costs for patients. Thank you, J. Mollere

This is not the first time I am trying to get action. I do not want to ever get another phone call from you. I do not want to ever get a robocall. I do not need a visiting nurse. I ride a motorcycle. I ski. I drink. I play. I work on cars, boats, and very fast motorcycles. I want no ads, no suggestions, and no friendly reminders. Forget the phone number that you have. No phone. No junk mail. I know that the person reading this is probably innocent, but if the manager responsible for these practices was in front of me, I promise I would impress him with my seriousness. I could not be the only customer lost to Humana stupidity. No calls. No junk mail. Robert F. Fisher

I noticed Humana's ads on TV and in an infomercial recently. I'd like to share my experience as Humana isn't the only Medicare coverage option available. I used to have Humana a few years ago, but I switched because my pharmacy couldn't process my claim due to issues with Humana not paying claims promptly. Therefore, I won't be using Humana in the future. Currently, my wife and I are satisfied with the Aetna Advantage Premium coverage we have had for the past few years. I'm wondering about the necessity of your extensive TV advertising compared to other insurers. Despite paying a $24.00 monthly premium each for the Premium plan, we find it worthwhile due to its comprehensive coverage over the standard plan that doesn't require a premium. Previously, we had a Supplemental plan with another provider, but the high premiums, annual deductible, and copays were burdensome. In contrast, the Advantage plan we switched to has no annual deductible or copays; everything is covered by the premium.

I faxed a dental claim to Humana on October 26, [redacted], but it had incorrect dates for the service provided. The claim was dated August 13, [redacted], when the actual service took place on June 16, [redacted]. Despite calling four times and waiting on hold for hours, I have not received any response from Humana regarding this issue. The bill indicates it's 90 days old and amounts to $[redacted], but the date listed for the service is in [redacted], which is inaccurate. There is evidence that the service was actually in June [redacted], as I can recall the appointment being made due to pain, with an estimated cost of $[redacted]. I need assistance in resolving this matter promptly, as I am frustrated with the lack of response and the effort required to correct this error.

My recent experience with Humana has been quite frustrating. Today, I received a call from their Grievance Department but it was disconnected. The lady left a voicemail for me to call her back at [redacted] Ext. [redacted]. However, the system only allows 6 digits and when I tried calling back, it demanded 7 digits, leaving me unable to reach her. I really need to speak to this person to address an issue that Humana needs to resolve. Can anyone provide guidance on how to get in touch in this situation? Appreciate any help.

I am the Power of Attorney for my mother, Dorothy P. She recently received a Humana card in the mail with the Member ID H[redacted]9, but we did not enroll in Humana. We would like this unauthorized enrollment canceled immediately, effective December 7th. Dorothy already has a satisfactory plan in place. My name is Debra S., the daughter and Power of Attorney. If needed, I can be reached at [redacted]. Thank you.

I recently received a $[redacted] debit card in the mail dated today, December 8th, with an expiry date of December 31st to assist during the COVID-19 crisis. However, the short timeframe and restriction to medical expenses only make it challenging for me to utilize effectively. It would have been more beneficial if the card had a longer expiration date or allowed for broader use, such as purchasing food. This limited timeframe and restriction do not seem to be genuinely helpful to customers in need.

I had a Humana nurse manager before but I seem to have lost her contact information. Recently, I have experienced health issues including arrhythmia, a heart catheterization, angioplasty, and a stent insertion due to CAD, PAD, COPD, Type 2 diabetes, neuropathy, stage 3 renal disease, and osteoarthritis. I had a stroke a few years ago and currently take three blood thinners. I bruise easily and struggle with frequent bruising. Testing my blood sugar causes intense finger pain making it difficult to test as often as necessary. I recall agreeing with my nurse manager to reach out when needed but have now lost touch with her.

I visited San Joaquin General Hospital for severe stomach pain and vomiting blood. Initially given pain medicine, it was abruptly stopped without explanation, leading to frustration. I left still in pain. St. Joseph Medical Center offered no assistance, mentioning a referral to a specialist which never happened due to the complexity of the case. Feeling lost and in pain at home, I'm unsure where to turn as even my doctor and surgeon have not provided solutions. Seeking guidance to alleviate my suffering and uncertainty.

I am having difficulty navigating the HUMANA Gold Plus plan. I have forgotten my User ID and password for both medical and pharmacy services as I did not write them down. Can someone assist me in getting started again? While trying to access HUMANA Pharmacy, Right Source Pharmacy appeared, and I mistakenly filled out a form thinking it was connected to HUMANA Pharmacy. I believe they were trying to enroll me in their pharmacy services. Kindly ignore any communication from Right Source Pharmacy requesting changes to my HUMANA account, and inform them that the information provided on the form should be disregarded. I prefer to stay with HUMANA Pharmacy. Thank you for your assistance in advance. - Glennes McAnally

On December 30, [redacted], my husband visited Dr. Bayasi who prescribed Anoro. Unaware of the high cost for a 90-day supply, I later noticed a charge of $[redacted].36 on my account for the medication. Humana called yesterday to request permission to fill the prescription, which we declined. Unfortunately, I spent an hour on the phone yesterday without making any progress, and today I have been transferred around by three associates, only to get disconnected after another 2 hours on the phone. I am extremely upset about this situation.

In December [redacted], I placed an order with the over-the-counter catalog for products under the $[redacted] quarterly program. Unfortunately, the packages were delivered to the wrong address due to an error in the address provided by Humana. After contacting Humana, the records have been updated with my correct address. However, I was informed that a replacement shipment cannot be issued because the order was placed in the [redacted] 4th quarter and we are now in the [redacted] 1st quarter. It does not seem fair that I am unable to receive the products I ordered due to Humana's mistake. Is there any way to resolve this issue and ensure I receive my order?

I am currently attempting to access my account to update my payment information promptly. However, I am facing difficulties as I had mistaken my membership number previously and am now unable to log in successfully. The system rejects my password and encounters errors while trying to save a new one. This login process is becoming frustrating, and though I acknowledge my potential errors, it seems the system or procedures are overly complicated. Resetting my password to allow me to access and update my payment details once my account is unlocked from multiple attempts would be greatly helpful.

My doctor has requested information on the most affordable insulin your company covers. I am currently prescribed Novolin 70/30 Flexpen 80 units twice daily, Jardiance 10mg once daily, Metformin 500mg twice daily, in addition to medications for asthma and depression. Monthly costs for insulin are a burden, reflecting poorly in my uncontrolled A1C level above 13. My glucose readings are sometimes unreadable. I am seeking assistance to manage my diabetes effectively, feeling overwhelmed and scared. Having lost my son, I am now raising my grandson and need to prioritize my health to be there for him. I would appreciate responses via email for my doctor's review to enhance my treatment.

Dear Humana Team, I am Damian Nicholson, a former Marketplace policyholder under Obama Care with an effective date of 04/05/14, ID# H[redacted]2-00, and Group # R7901. In March [redacted], I was hospitalized at Atlanta Medical in Georgia, and payments were being automatically withdrawn from my bank account. However, I was informed that my policy had been interrupted due to an alleged disqualification for a tax credit. After Humana realized the error, they admitted their mistake and promised to reinstate my policy immediately, although it took until the following month to do so. This delay resulted in unexpectedly high medical bills causing me, as a Cancer Survivor, undue stress and anxiety, hindering my healing process. I kindly request assistance in appealing these charges. Thank you for your attention, Damian Nicholson

I have been collaborating with my rheumatologist for about 2 months to get Cosentyx from the Specialty Pharmacy, but there have been continuous issues. Despite all necessary paperwork being submitted, the pharmacy claimed they had no record of me. The back and forth between my rheumatologist and the pharmacy has been frustrating, with multiple attempts to clarify the situation. Each time I followed up with the pharmacy, they seemed disorganized. Recently, they requested additional information via email, causing more confusion. Despite my dose being due soon, I was informed of a prior authorization problem on a Saturday when they were closed. The lack of communication and inefficiency has left me feeling stuck in the process. Compared to other specialty pharmacies I've dealt with for 15 years, this experience with Humana has been highly disappointing. The ongoing issues need to be addressed promptly by Monday, April 5th, or I will escalate the matter.

The last time I contacted the pharmacy, I had an issue. The lady asked for my information, said I wasn't a Humana member, and hung up. I pay premiums, but don't understand what they cover. Also, dealing with Walmart for my prescriptions, I received a call to renew 5 medications for 90 days. However, when I went to pick them up, they were only for 30 days and the cost was significantly higher than before. The total for two of the medications came out to $[redacted].00, which is a lot more than the $[redacted].00 I paid previously. The pharmacist mentioned that all 5 medications for 30 days would cost $[redacted].00 a month. This sudden increase is shocking and unaffordable for me. Can someone please explain what is going on?

Our office, Psychiatric Associates of Rockford, is incorrectly linked to Psychiatry Associates of Rockford, SC. Our correct address is [redacted] Palo Verde Drive, Rockford, IL [redacted], not [redacted] Shelbyville Rd Unit 6, Louisville, KY 40[redacted]. The correct tax ID for our practice is 36-[redacted]. Zafar Rizvi is our sole provider of services, and there is no association with Psychiatry Associates of Rockford, SC in Louisville, KY. We suspect an error has led to us not receiving any checks. Please rectify this mistake in your system and resend checks to our correct address. We have verified that the [redacted]'s from our clearinghouse are for our patients only and are showing as unpaid in our records.

Good afternoon, I'm Julie, a front desk associate at U Smile Dental Centers. We have not received any faxes for the past six weeks, specifically from Humana. This issue is causing difficulties for us as we can receive faxes from other companies without any problems. We believe it's a problem with Humana's automated system. Urgently seeking help to resolve this matter would be greatly appreciated. You can reach us via email or phone Mondays to Thursdays from 9:00AM to 5:00PM, and Fridays from 9:00AM to 12:00PM at [redacted]. Thank you for your assistance and have a pleasant day. ([redacted])