Grammarly Customer Service Issues

Dear Customer Support, I was initially intrigued by Grammarly after seeing their commercials on TV. I have struggled with poor grammar and was hopeful the company could assist me. I believe that companies that advertise should have customer support that is responsive to help resolve issues quickly. However, my recent experience left me disheartened. When I faced two significant billing problems during these challenging times, I received an email with what seemed like an auto-generated response from a woman that did not address my concerns. This lack of personalized support has raised doubts about the integrity of a company like Grammarly. Given the current hardships many are facing, it is crucial for businesses to operate ethically and with compassion. As a fellow businessperson affected by the pandemic in the entertainment industry, I understand the importance of reliable and honest companies. I urge Grammarly to address these issues promptly and provide genuine assistance instead of automated replies. I hope they can demonstrate moral and fair practices to regain trust. Best regards, Mark Wallman Mark's Variety DJ Phone: [redacted] Email: [redacted] Website: www.marksvarietydj.com

I am Linda Carty, and I have a premium Grammarly subscription. However, I have encountered issues with the app disappearing from my devices multiple times, affecting my writing. I am frustrated by the lack of efficient customer service response time and the inability to speak to a representative directly. I have been a paying customer for over three years and expect better support. I urgently need this matter addressed. Thank you.

Good morning, Irene, I am following up to see if you have had any luck locating the information. We need copies and details by tomorrow for our records. Thank you. Let me know if the information I provided helps with the search. Thank you. TTU Music (Texas Tech University) 5[redacted] (first 8 digits for Mastercard) 04/21 (expiration date) Emails associated with this could be: [redacted], [redacted], [redacted] Hailey (Grammarly Support)

I am finding it frustrating to navigate your system with repeated requests for my email and password resets. The process of taking tests and not receiving feedback is consuming more time than anticipated, stretching from hours to days and even weeks. I have had the same account for years, and each time there is a glitch, it leads to significant delays and emotional strain. I would appreciate a streamlined service without being coerced into premium options. I am hesitant to input my personal information repeatedly. If you are unable to provide the standard service I am accustomed to, please let me know. My name is Anne Blanchard, and you can reach me at [redacted] Occasionally, my niece's email, [redacted], may also be associated with my account. Your prompt attention to resolving these issues would be greatly appreciated, as the time invested cannot be regained.

I recently purchased a new subscription for Grammarly, but it created a new account instead of renewing the subscription on my original account, which had all my documents in it. I just made this purchase and would like to transfer the subscription from the automatically created account ([redacted]) to my original account ([redacted]) that already exists in your system. I realize the new account was created through Facebook, but I prefer to use the account created on Grammarly.com because it contains all my work. Once the subscription is moved, I would like to delete the Facebook-generated account. However, I am hesitant to do so without confirmation that my subscription has been successfully transferred to the correct account.

I am seeking a refund. I was billed for an annual plan instead of the monthly plan I intended to purchase. I am requesting a refund! While reviewing premium plans on my son's Grammarly account, I opted for a monthly plan as he only required it for a short period. Following the checkout, I received a notification that $[redacted] was charged to my card, which was unexpected as I anticipated a monthly fee of $12-$13. I promptly canceled upon realizing the amount deducted, unable to use the service. I urgently seek clarification and assistance for a refund. This unplanned expense impacts my ability to cover my housing rent. Despite selecting a monthly plan, I am uncertain why an annual plan was processed. I immediately canceled upon viewing the deducted amount and now request a prompt refund, as I did not intend to commit to a year-long subscription. Please resolve this issue swiftly as it significantly impacts my financial commitments.

I am Dianne McNulty, the parent of a teen, Morgan M., who inadvertently signed up for Grammarly on the evening of Tuesday, September 1, while attempting to use the "free" option without our consent. We recently discovered a charge of $[redacted].95 USD, equivalent to $[redacted].59 CAD, debited from our joint bank account, likely due to Morgan mistakenly selecting the "premium" option and entering her banking information. Morgan is unsure if she was assigned a Grammarly account number and was unaware of the impending charge when she provided her access card details, associating it with an ID requirement on the website. This incident served as a costly lesson on financial prudence for her, emphasizing the necessity of seeking parental guidance. As our financial situation is strained, with both my husband and I currently unemployed and facing financial difficulties, we urgently seek a full refund. Morgan canceled her Grammarly subscription online within 48 hours of signing up, following Canadian consumer protection regulations that safeguard such cancellations. While we understand the U.S. laws may vary slightly, we expect a refund per your website guidelines. We kindly request prompt assistance in expediting the refund process and prefer direct communication with a customer service representative to address this matter efficiently. Please contact us via email for further discussion. Your swift cooperation is greatly appreciated.

I recently subscribed to the premium service on 9/13 and was under the impression it was a monthly charge of 11.99, not a one-time fee of [redacted].99. However, I was charged the full amount as shown below: Grammarly Premium Receipt Information Your Plan: ANNUAL Price: [redacted].95 USD Start Date: 09/13/[redacted] Renewal Date: 09/13/[redacted] Realizing I cannot afford this, I immediately canceled my subscription as I need funds for my children's necessities. I would appreciate it if you could process my refund promptly. Thank you for your assistance. Please contact me via email at [redacted] to provide an update. Thank you for your help.

I have been waiting for a response from the company regarding an issue with my Grammarly subscription. I mistakenly signed up for an annual subscription instead of the one-month option I needed. As a waitress, I can't afford the annual fee. Despite reaching out multiple times via email, I haven't received a response. I'm frustrated and need assistance as my bank account is now overdrawn, and I can't make my car payment. I'm desperate for help and would appreciate a prompt reply to resolve this situation.

I recently received a notice from PayPal stating they are sending $59.99 to Grammarly. I do not have an account with Grammarly and cancelled it many months ago. I am in a tough spot now as I am unable to pay for things like car insurance and phone bills. I am demanding a refund immediately. If I do not receive it promptly, I will share this experience online and with BBB. Transaction ID: 8A495723H[redacted]1 The transaction details show a payment to Grammarly.com for $59.95. The payment was sent from [redacted] I am awaiting a resolution to this issue.

I am requesting a refund of $[redacted].95 for the charge on my Paypal account dated September 17, [redacted]. I am unable to access my account number but the associated email address is [redacted] As I no longer work at ATA Aerospace, I cannot access the email. I have not used Grammarly in months and no longer require the service. I have unsuccessfully tried to cancel my subscription and verify if my cancellation request was received. Contacting Grammarly for assistance has been challenging as I was unable to speak to a representative. I have initiated a dispute with Paypal regarding the charge. I hope to have this matter resolved promptly. Thank you, RP

I reached out to Grammarly support on 09/29, the same day I was charged for the Annual Subscription. I mistakenly purchased the plan resulting in a $[redacted] charge to my account. I explained the error, mentioning my financial difficulty in affording the bill and requested a refund. I also expressed willingness to opt for the $30 monthly plan if a full refund wasn't possible, as long as I could receive most of the amount paid from the Annual subscription (approximately $[redacted]).

I possess a Grammerly Premium subscription that recently encountered an issue with the add-ins, causing it to cease functioning. While attempting to fix the problem, I was led to a different Grammarly program that appeared to be more suitable for my needs as a fiction writer. My primary concern is that the current Grammarly setup tends to edit my creative writing in a formal manner. During my search to address the add-ins issue, I discovered a Grammarly version specifically tailored for story writing. This particular program offers editing features like clarity, delivery, engagement, correctness, goals, and an overall scan. Additionally, it had even altered a sentence within my manuscript. I am interested in acquiring this specialized writing program. Could you please inform me if it would be included as an update within my existing Premium subscription, or would I need to purchase a separate program for its benefits? Thank you, William T. wturner489@[redacted] [redacted]

Hello, I have been trying to reach you via email without success. I purchased the premium package but have been unable to install it on my computer. Despite my efforts, I have not succeeded in installing the package. When I contacted our IT department at the university today regarding this issue, I was informed that the University of the Free State already holds a premium license from Grammarly this year. Consequently, I am unable to install the purchased package and am advised to seek a refund. The IT administrator explained that my work email is already linked to the university's license obtained from Grammarly. Therefore, I am in a difficult situation with a product I cannot install as the university has a license that covers all staff. I have tried to request a refund multiple times due to being unable to install the personal premium package I purchased. Please process the refund promptly. Thank you, A.V.

I recently renewed my Grammarly Premium account after a trial with another program. I initially thought I was signing up for a full year subscription but seems I only signed up for a 1/4 year term. Due to my limited income, the difference in cost is significant to me. I tried to modify my subscription to a yearly one, expecting to pay the remaining balance, but it appears I will be charged for a full year on the next billing cycle. This financial discrepancy impacts me due to my fixed income from Federal Disability. I greatly appreciate Grammarly's service and hope to resolve this billing issue promptly. Thank you for your understanding.

I am writing to address an unauthorized charge of $[redacted].00 for a Grammarly renewal on my bank account. Since losing my job due to COVID, I have not used Grammarly for many months and did not plan to renew it. I kindly request a refund for this charge. Here are the details: Date: 10/27/[redacted] Amount: $[redacted].95 Description: GRAMMARLY CORP 10/26 PURCHASE GRAMMARLY.COM CA Merchant Name: GRAMMARLY CORP Thank you for looking into this matter promptly.

My son signed up for an account with your service using his personal email instead of his school one. He was promised a free trial but was unexpectedly charged nearly $[redacted], which is a significant portion of his savings. We demand a full refund as he has no intention of using this account. I'm extremely disappointed that a minor was charged this amount and then informed he would not receive a complete refund. Kindly process a refund for this charge.

When I log into my account online, it prompts me to upgrade to premium, even though I am already a premium member. My account details are as follows: Grammarly Pro Username: [redacted] Password: Sebastian1! I was charged without receiving an email notification or a billing statement. I require receipts, especially for unexpected charges, to manage my business efficiently. Given the current circumstances, with the challenging economic situation, I must request an immediate refund of $[redacted].95. Additionally, I am requesting the closure of my account and a confirmation email at [redacted] once the refund is processed and the account is deactivated. While I appreciate your app, the lack of proper communication, absence of a customer service phone number, and the current economic challenges make it necessary for me to discontinue using your service. If you find a way to provide phone support, you can reach me at [redacted]. Thank you for your past service and understanding. Sincerely, Brian Fox K.

I am having trouble connecting with your program. My name is Alfred Willard. About a year ago, I signed up for your service, which seemed expensive at the time. I suspect it might not be compatible with the Firefox browser I am using. I haven't had many chances to use it, but I found it useful when I did. At 81, using technology can be challenging due to memory issues. As software updates, it becomes harder for me. I am sorry, but simplicity is key for us seniors. Regular use makes it easier. I lost my wife in July [redacted], so it has been a while since I last used the program. Clicking on your logo just results in continuous loading without any outcome. I would appreciate your assistance.

Hello, I recently upgraded to Grammarly Premium this morning. However, when I attempt to conduct a plagiarism check in my account, it prompts me to upgrade to Premium again. Could you please update my account swiftly as I urgently require it for my ongoing editing and writing project that has a deadline approaching? Thank you, James L. Young.