Recent Grammarly Customer Questions
How do I cancel my yearly subscription. I tried to cancel today but was already charged today?
To cancel your yearly subscription, you can do so through your account settings. If you are already charged today, your subscription will remain active until the end of the billing cycle. After that, it will not renew. Please refer to your account for specific cancellation options.
Asked Nov 30, 2025 4:32 PM
How do I cancel my subscription
To cancel your Grammarly subscription, log in to your Grammarly account, go to your Membership Settings, and select the option to cancel your subscription. Follow the prompts to complete the cancellation process. Make sure to review any cancellation policies that apply to your subscription type.
Asked Oct 25, 2024 4:59 PM
I paid for premium and do not have it. I cannot sign in to the correct account.
Ensure you are signing in with the correct email linked to your premium account. If you're still having trouble, try resetting your password.
Asked Jul 5, 2024 5:35 PM
I paid for Grammerly and cannot get the benefits. I have contacted them and do not get a response.
I'm sorry to hear you're having trouble with your Grammarly subscription. If you've paid for Grammarly but aren't experiencing the premium benefits, first ensure your premium subscription is associated with the correct Grammarly account. Log out from all devices and log back in. If problems persist, check your bank statement to confirm the payment went through. If your payment was successful and you're still not getting premium features, there may be technical issues that only Grammarly support could fix. It may take a few business days for support to respond, especially during peak times. Please wait for their response. We hope your issue gets resolved soon.
Asked Apr 20, 2024 3:29 PM
How to fix grammarly when it says Internet not available
If Grammarly says "Internet not available," it may be an issue with your internet connection. Try verifying your connection by opening a new tab and visiting any website. If your Internet works, try restarting your browser or device. If using the browser extension, ensure it's updated to the latest version. If using the Grammarly desktop app, check for updates. If you're working behind a firewall, check if Grammarly is allowed through. However, if all these don't solve the problem, uninstall and reinstalling the app or the extension may be a good option. Please remember to save your work before performing these steps to prevent any loss.
Asked Apr 8, 2024 10:37 PM
Help me with my Grammarly customer service issue
Functionality and Features
Can I use Grammarly offline?
Grammarly primarily functions as an online tool, relying on an internet connection to provide its features and capabilities. While
However, for users interested in offline capabilities, it is advisable to explore the options offered by various word processing software, which may provide built-in grammar and spelling checks. Alternatively, individuals can draft their texts in offline environments and then utilize Grammarly once they reconnect to the internet for the most comprehensive feedback. For additional information regarding specific features or capabilities, those interested may want to explore the current web page or user documentation associated with Grammarly....
What are the differences between Grammarly Premium and Free?
Grammarly offers two versions of its writing assistance tool: the Free version and the Premium version. While both versions aim to
The Free version of Grammarly provides essential grammar and punctuation checks. Users can benefit from basic writing suggestions, such as identifying misspelled words, grammatical mistakes, and some punctuation errors. This option is suitable for individuals who need assistance with fundamental writing issues.
On the other hand, Grammarly Premium expands on the features offered in the Free version with a comprehensive suite of tools designed to refine writing more thoroughly. Premium users gain access to advanced grammar checks that include suggestions for style improvements, context-specific vocabulary enhancements, and even checks for tone and clarity. Premium also provides genre-specific writing style checks, which can be particularly useful for individuals writing in professional, academic, or creative contexts.
Moreover, Grammarly Premium offers a plagiarism checker that compares text against billions of web pages to ensure originality. This feature is essential for students, researchers, and professionals who must uphold the highest standards of integrity in their writing.
In addition to these enhancements, the Premium version also includes personalized insights and performance statistics, allowing users to better understand their writing habits and areas for improvement.
Those interested in these advanced features should explore Grammarly's offerings further, ensuring they choose the best option for their writing needs. Detailed information on comparisons and subscription options can typically be found on the Grammarly website....
Can I use Grammarly to check plagiarism?
Grammarly provides users with a variety of writing assistance tools, including grammar and spell checking, style suggestions, and more.
The plagiarism checker highlights text that may not be original and provides sources where similar content can be found, allowing users the opportunity to revise or properly attribute any questionable sections. However, it is worth noting that this feature is not included in Grammarly's free version. For those seeking to utilize the plagiarism detection capability, upgrading to Grammarly Premium is necessary. Users can find more information about this feature and how to access it on the Grammarly website....
How can I customize my Grammarly writing preferences?
Customizing writing preferences in Grammarly is a straightforward process designed to enhance the user experience according to individual
Once in the settings, users will find a variety of options to tailor their writing experience. For instance, they can select their preferred writing style, such as academic, business, casual, or creative, which influences the suggestions Grammarly provides. Additionally, users can specify their audience, tone, and intent to receive more relevant feedback.
Moreover, users can turn certain features on or off based on their writing objectives. This includes adjusting settings for grammar checks, tone detection, and clarity suggestions, among others. It may also be beneficial to explore the various integrations and tools that Grammarly offers, which can seamlessly improve writing across different platforms. For a comprehensive overview of customization options, users may wish to refer to the help section on the current Grammarly web page....
Integration and Support
How does Grammarly integrate with different web browsers?
Grammarly offers integration with various web browsers to enhance users' writing experience seamlessly. The primary way Grammarly integrates
The supported browsers typically include popular options such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. After installation, Grammarly works in real-time as users type in text fields across websites, such as email platforms, social media, and content management systems. The extension provides writing suggestions that cover grammar, punctuation, style, and more, ensuring that users write clearly and effectively.
In addition to basic writing assistance, Grammarly's browser integration may also include shorter features like a context-aware thesaurus and tone detection to help match the writing style to the intended audience. Users can customize the extension's settings based on their preferences, selecting different writing goals to receive tailored feedback. For more specifics about browser compatibility or to access support, it is beneficial to check the relevant sections of the Grammarly website....
What should I do if I encounter an issue with Grammarly on my device?
If a user encounters an issue with Grammarly on their device, there are several steps they can take to troubleshoot the situation.
Next, users can attempt to clear the cache or data of the Grammarly application. This process varies depending on the device and operating system, so consulting the appropriate settings may be helpful. Restarting the device may also resolve temporary glitches.
If the issue persists, users should check their internet connection, as Grammarly requires a stable connection for optimal performance. In some cases, disabling browser extensions or conflicting software may help improve functionality.
For more specific issues, users might consider visiting Grammarly's official website. The site typically contains a support page with frequently asked questions and troubleshooting guides that may provide additional insights. If these resources do not resolve the problem, users may want to look for contact information on the web page to reach out for assistance through official channels....
How do I reinstall Grammarly on my computer?
To reinstall Grammarly on a computer, one must first ensure that the application is completely uninstalled. This can be accomplished
After the restart, the next step is to download the latest version of Grammarly. This can be done by visiting the official Grammarly website. There, one can find the download link for the desktop application. After downloading the installation file, double-click it to begin the installation process and follow the prompts that appear. Once installed, one should sign in using the existing Grammarly account credentials or create a new account if needed. It is also beneficial to check for any additional updates after the installation to ensure the application is functioning smoothly. For specific instructions or troubleshooting, users may refer to the official Grammarly website for further assistance....
Language and Compatibility
How do I change the language preference in Grammarly?
To change the language preference in Grammarly, users need to follow a few simple steps. First, they should log into their Grammarly
On the account settings page, there is typically a section labeled "Language Preference" or something similar. Here, users can choose their desired language from a list of available options. Once the preferred language is selected, users should save the changes to ensure their preference is applied.
It is worth noting that the availability of certain languages may vary depending on the user's subscription plan. For more detailed information or assistance, users may refer to the current web page for contact information or additional guidance....
What are the system requirements for Grammarly?
Grammarly provides a wide array of tools designed for various platforms, and the system requirements can vary depending on the specific
For Grammarly's desktop applications, the requirements typically involve running a compatible operating system. For Windows, this usually includes Windows 10 or later, while for Mac users, it generally requires macOS Sierra or newer. Moreover, users should have a stable internet connection to take full advantage of the insights and corrections that Grammarly offers, as most functionalities rely on cloud processing.
Mobile users can access Grammarly through its mobile keyboard app, which is available for both iOS and Android. These applications usually require recent versions of the operating systems, such as iOS 12 or later and Android 6.0 or higher.
For the latest and most specific information regarding system requirements, it is always best to check the official Grammarly website or the app store page corresponding to your device. This ensures that users have the most accurate and up-to-date details about compatibility and installation....