Google Customer Service Issues

I require assistance in changing my Google password as I have misplaced the old one. The regular reset process seems to be ineffective as it is trapped in a cyclic loop. Every attempt leads to a 6-hour verification period by Google followed by requests for additional information, but the provided link only initiates a new password change request, restarting the same loop. Is there an alternative method to alter the password or to break this cycle? Kindly respond in French. Thank you.

Once again, I am experiencing issues with my Facebook page's video section. I am unsure why this problem keeps occurring daily. I appreciate your help in resolving this ongoing issue, as I have previously mentioned that someone is hacking my page with the initials JDRI. I am a big fan of Facebook as it provides me a democratic platform. Please address this matter as soon as possible. I have lodged a complaint through the Facebook "Report a Problem" section. Thank you for your assistance. - J.B.

I am experiencing a password issue with my Google account, now under [redacted] The previous password was changed by someone no longer in contact. I can be reached at this new email, [redacted] Within both accounts, you will find the name Shawn Thomas Burke. I urgently need access to my account as it contains important information, including tax returns. Another email [redacted] is also locked out, verified under Shawn Burke, with a password previously set as $20Under or $4Fortune. Please contact me via Google chat or email at [redacted]

I have been noticing multiple charges on my credit card every day from Google and Tik Tok Live since early August. Google is charging me $0.99 each time, and Tik Tok Live is charging $1.08 for every transaction. I did not authorize these charges, and I want them to stop immediately. I also request a refund for all the money that has been collected without my permission.

My Facebook page's video section continues to malfunction, happening regularly. Sometimes it gets resolved quickly, but other times it takes too long. I am concerned that hackers may be behind this, trying to disrupt my access to my Facebook page with the initials JDR. This was not an issue before, but once it's fixed, it recurs. I trust in your detection system, but I suspect hackers near or far are interfering. Despite updating Facebook, the problem persists. I kindly ask you to ensure this does not keep happening repeatedly. Thank you for your attention to this matter. Sincerely, Jaydeep Burman

I am locked out of my account and forgot my password. My primary email is [redacted] I need to reset my password. The backup email is [redacted], and the old password was $4Fortune, then changed to $20Under but is not working. Please help me reset the passwords for [redacted] and [redacted] The name on the account is Shawn Thomas Burke. Another email linked is [redacted] Please contact me via [redacted] Thank you.

I am a user based in China. My account is linked to [redacted] and is currently accessed on a HuaWei P30 device. When attempting to receive the security code on the HuaWei P30, there is a message indicating no network connection, thus preventing me from receiving Google mobile notifications for authentication. Despite this, I am still able to access my Google Mail through a PC. Is there a way for me to verify my identity through Google Mail so that I can successfully log in on my new device, Redmi Note13 Pro?

Subject: Urgent Security Concern Regarding Google Account To Whom It May Concern, I am writing to report a serious issue with my Google account that has recently come to my attention. I suspect that my account may have been compromised by an unauthorized individual, as I have observed unusual activity such as unknown logins and changes to my recovery email and password. Below are some key details about my Google account: - Google Account ID: [[redacted]] - Recovery Email: Previously [redacted], but it was altered, and the new email mor**********@gmail.com was added without my permission. - Phone Number Associated: [They removed phone number] To address this security breach, I have already taken the initial step of updating my password and enabling two-factor authentication. However, I am seeking urgent assistance from the Google Support Team to thoroughly investigate the breach, secure my account, and restore any compromised data. I kindly request the following actions be taken: - Conduct a thorough review of all recent account activity for any suspicious behavior. - Consider temporarily locking or freezing the account to prevent further unauthorized access. - Provide guidance on enhancing the security of my account to prevent future breaches. - Assist me in recovering any lost data or unauthorized changes. I understand the seriousness of this issue and am fully cooperative in resolving it promptly. Rest assured, I am readily available for any necessary verification or additional information needed for this matter. I greatly appreciate your immediate attention to this security concern and eagerly anticipate a swift resolution. Thank you for your support and cooperation in safeguarding my personal and professional data stored in my Google account. Warm regards, [Ayaz Khan]

Subject: Urgent Security Concern with my Google Account Dear Google Support Team, I am reaching out to report a serious security issue regarding my Google account. It appears that my account may have been compromised by an unauthorized person. Here are the crucial details about my Google account: Google Account ID: [[redacted]] Recovery Email: My previous recovery email, [redacted], has been changed by an unknown individual Associated Phone Number: [They removed phone number] I have observed some suspicious activities on my account, such as unauthorized access to my Gmail, Google Drive, and other linked services. This includes questionable login attempts from unfamiliar locations and devices. Though I have already changed my password and set up two-factor authentication, I remain anxious about the security of my personal data. The steps I have taken so far include: I have tried multiple times to recover the account without success due to modifications made to the recovery details and password. My previous password was 1122sakero1122@#$ I implore you to assist in regaining access to my account as I am unable to do so on my own. For verification purposes, you can look into the old recovery email, [redacted], which has been removed and substituted with mor**********@gmail.com. I have no knowledge of this new recovery email's owner as it is hidden. I urgently request the following actions from you: Conduct a detailed review of recent account activities to detect any unauthorized access or suspicious behavior. Temporarily suspend my account to prevent further unauthorized entry. Provide instructions on enhancing the security of my account and safeguarding my personal data. Aid in recovering any data or settings that may have been altered during the breach. I acknowledge the significance of online security and am willing to cooperate with you to resolve this matter promptly. Please address this concern urgently and accord it the necessary attention. The personal and work-related information stored in my Google account is of utmost importance, and I am counting on your support to secure it. I am prepared to undergo any verification procedures and furnish additional details if required. For further communication, please reach me at [[redacted]]. Thank you for your quick response to this matter. I am grateful for your assistance and anticipate a prompt resolution. Warm regards, Ayaz Khan

I am having trouble accessing my Google account because the cell phone number linked to it is no longer available. The phone company is unable to give me back the number. I need to reset my password but can't because of this issue. I have already attempted to recover the account several times. I can provide a copy of my state ID, SSN, and birth certificate if necessary. The phone number linked to my email ([redacted]) is [redacted]. I was unable to use my phone for a few months after being robbed. Please assist me in regaining access to my account. Thank you.

Hi, I need help. My Google account has been closed and will be deleted in 30 days. I'm 12 years old, and I can't add a parental control account since it's been over 30 days since I created the account. Is there a way to save my account? Will I be able to access it when I turn 13?

Hello, Hello, I am Pratiharsh. On October 24, [redacted], I ordered two items which are attached below. My order was returned by the delivery partner directly. I am wondering why this happened and when I will receive my refunds. Also, I have been working with your company for a long time, but this issue has not happened before. I hope you can solve my problem promptly and get back to me. Please see the attachments. Thanks, Pratiharsh

Dear Support Team, I am having trouble accessing my Al Heritage account on Gmail. Due to the constant reliance on phone features like face recognition and fingerprints, I struggle to remember passwords. When a phone is lost or breaks, it becomes impossible to access the account without these features. Can you implement security questions for account recovery? Currently, there are no viable alternatives for regaining access once locked out. It is crucial for me to retrieve the information stored in my Al Heritage account. Please enhance the security measures to include security questions or facial recognition. The current system is impractical as remembering past email correspondences is unrealistic. Please expedite the resolution, as the delay could lead to irreversible consequences. I attempted contacting customer service but faced a long wait time before the call disconnected. Thank you, R.R.

I need help deleting a video of myself as a minor on my YouTube account. I recently discovered that my recovery email is linked to it, but the password and recovery email have been altered. Despite this, the emails validate that the account belongs to me, and I urgently need to log in. When I try to reset the password using the "forgot my password" option, I enter the last known password and receive a message saying "google does not have enough info." I have additional information to verify my identity; I just don't know how to proceed.

I attempted to add two Google Play gift cards to my Google account, but I repeatedly received a message requesting more information. Since I tried adding them to a specific Google account, I cannot use them on the account I usually use. I am now out $50. I have sent Google screenshots of one receipt about 50 times, but I have not received any assistance. A new person is now asking for the same information. They can verify the Google code and see that there is a balance on it. I would like the gift cards to be credited to my account. The email I believe I initially tried to add them under was [redacted]

I am experiencing issues with my Nest WiFi system. The router was successfully reset and reconfigured using Google Home on my iPhone X, which restored the Wi-Fi service. However, I am unable to set up the points through the app as they are not recognized as existing devices. I have attempted to factory reset the points and troubleshoot without success. The router and points were functioning correctly prior to this problem. Any guidance on how to resolve this would be greatly appreciated.

I am experiencing an issue with my home address on Google Maps. The GPS location is incorrect, showing my address several miles away from where it should be. I have tried to contact Google for assistance through their help number and email, but have not received any resolution. Despite my efforts to manually update the address, it does not reflect the correct location on the map. I live in a new condominium area called Mallard Pond Subdivision, located at [redacted] Pintail Rd., Fair Haven, Mich. [redacted], right across from [redacted] Shortcut Rd., Ira Twp, Mich. [redacted]. The area is not accurately mapped on Google, causing delivery issues.

I am using a government phone service with Q Link Wireless. I am unable to access certain websites due to a block in place. I would like assistance in removing this block so I can have full access to the internet. Thank you for your help.

During the last year, my phone has been stolen twice. I have multiple Google accounts that I wish to close due to unauthorized access by individuals. I need to access my Google Photos account to retrieve my photos but want all other Google accounts associated with me to be closed, except for one. This ongoing issue has potentially led to unauthorized access and misuse of my accounts, possibly even involving criminal activities under my name.

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