Gmail Customer Service Issues

Around five months back, my account got hacked. The hacker changed the recovery phone number and password. I could briefly access the account but couldn't perform basic tasks like opening Google Drive without verifying my identity. The email was switched to coldwarbud@icould or gmail.com. I'm now unable to log into various apps connected to this email, making it very frustrating.

Hello, Google. I am reaching out because I am facing some issues accessing my account due to forgetting my password and losing my SIM card. Additionally, I recently purchased a new phone, and without the SIM card, I am unable to receive the code required for account recovery. Unfortunately, my old phone was stolen, and I am unable to retrieve it for the account recovery process. I have diligently followed the suggested procedures but to no avail. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I have been receiving notices from the Gmail app stating that my storage is full, and I was concerned I might stop receiving emails. I took steps to free up storage by deleting files as recommended by Gmail. Although I no longer receive the full storage warning, I have noticed that I am not receiving any emails at all. The Google support team was unable to assist me effectively, as their guidance focuses on finding lost emails rather than addressing the issue of not receiving any emails at all. Can you provide me with some guidance on how to resolve this issue? Your help would be greatly appreciated. Thank you in advance. Best regards, L.V.

I recently reset my Windows and when I tried logging into my Gmail, I realized that my password isn't working. I may have forgotten it or made a typo during the reset. I clicked on the "forgot password" option, and after entering the verification code, it said to wait for 5 days. After the waiting period, I received a message saying my account was accessed from somewhere unknown, but all my devices were turned off. I'd appreciate any help with recovery. I can provide you with all the passwords I remember to prove ownership of the account.

I need help recovering my Google and Facebook accounts. They are both very important to me. I haven't accessed my Google account, "[redacted]," in years because I forgot the password. This Google account is linked to my Facebook account, which has now been suddenly locked. To verify my identity, I need to use either my phone number or email, but I no longer have access to the email account linked to my Google account, and my phone number has changed. I am unable to access either account at this point. Any assistance in recovering both accounts or specifically my Facebook account would be greatly appreciated. Thank you for any help you can provide.

I recently changed my Gmail account password and noticed that the characters I typed were visible as I typed it for the second time. Is this normal behavior for Gmail's software when changing a password? Could someone with software knowledge have tampered with this to access my password? Please confirm if replies are authentic from Google's Gmail team to ensure data security. Thank you.

I accidentally dropped my phone, shattering the screen. I bought a new phone and attempted to set up one of my Gmail accounts. However, I encountered an issue during the process where I had to provide the email address and password, followed by selecting the phone number for the security code to be sent to. The problem is that I no longer have access to the phone number associated with the account since it was set up on the broken phone. I have a new phone and a new number now.

I recently noticed unauthorized access to my account on Steam. The first notification I received about this was a pop-up from Steam regarding a password change. When I tried to investigate further by checking my email, my computer, which was infected with a virus, was very slow. I attempted to locate the email, but it disappeared before loading. I've checked all folders, including spam and trash, but the email is nowhere to be found. Any assistance in recovering or accessing that email would be greatly appreciated. In the meantime, I have changed the password for my Gmail account, which I still have access to. I would also appreciate any information on similar emails from other sources regarding a password change, as I am actively trying to assess the extent of the unauthorized access.

I am currently unable to access my Google account. I was logged in on Chrome on my PC but unintentionally logged out after clearing my cache/cookies. Even though I thought my password was saved, it was not. When trying the "Forgot My Password" option, I realized I hadn't set up a backup email or phone number. Unfortunately, I couldn't recall my last known password leading to the message "Google couldn’t verify this account belongs to you." Currently, I can access my email on my iPhone through the Mail app, not Gmail, and am unsure how to change my password using the iOS app.

Our home network, including Nest WiFi, was compromised by an unknown party who set up a Google Cloud project to extract data from our network. I accidentally discovered this when I clicked on a link that led me to the suspicious Cloud project named "intense-nexus-[redacted]" or "intense-nexus-[redacted]." I noticed that the hackers were mirroring my computer, preventing me from accessing the network or running programs effectively. Given that my network contains numerous cameras and devices, I'm uncertain if there are additional hidden devices installed. This breach raises significant privacy concerns for me.

Hello, I had an issue with my iPhone on December 14th due to a software problem. Despite receiving a replacement today on the 17th, I'm unable to access my primary email account [redacted] because I can't remember the password after setting up the new device. When trying to log in, Google doesn't recognize the new phone. This is causing a major issue as my important information is in that email account. Your assistance would be greatly appreciated to regain access. Thank you for your help in advance. Regards, -A.R.

I've had my account since [redacted] at [redacted] with my number ending in [redacted]***33. Lately, I keep getting messages that my password was changed four months ago when I try to log in. Despite trying the "forgot password" option and receiving verification codes on my number, the system keeps looping me back to an unknown recovery account with a different email. Even though I've lost my phone, I'm able to receive the code on my recovery number but can't get past the wrong recovery email. I've tried multiple times, but Google won't recognize that my account is mine, even though I can prove my birthdate is 15th May [redacted].

Hello, I am facing an issue with my old Gmail account. I have forgotten the password and have tried multiple times to recover it through Google account recovery without success. The prompt keeps asking for the last password I remember using with the account, but I cannot recall it. Even though I am logging in from the same computer as before, I am stuck in a loop following the instructions on Google's help page. Since Google does not offer call support, is there any other method I can attempt to regain access to my account? Thank you for your assistance. Best regards

Hello everyone, I am having trouble accessing my email at [redacted] Although I rarely use it, my Instagram account is linked to it, and I need to log in. I have attempted various passwords without success. In order to reset the password, I require access to the email. My backup email options are [redacted], [redacted], or [redacted] I need to reset my Gmail password, and any assistance would be greatly appreciated. Thank you.

I lost my phone and am unable to access my emails, which contain important information. I can't pass the two-step verification, even after trying to use the recovery email. The system requests the two-step verification, but I am not receiving any notifications on the Samsung A5. The email address I need access to is [redacted] This situation is distressing, and I urgently need to resolve it. Please reach out to me at [redacted] or [redacted]

Dear Sir or Madam, I am reaching out to address a significant problem. My Google account has been compromised, and I am locked out of my email, blog, YouTube, and Twitter accounts as of 7:00 p.m. yesterday. I have relied on this account for over 15 years, storing cherished family photos and crucial documents within. My email address is [redacted], and my name is Ahcene Ali. Thank you for your prompt attention to this matter. Sincerely, Ahcene A.

I recently got a new phone and phone number. When I tried to log in, I encountered an issue with the recovery process. I also tried using my old phone number with no success. I urgently need to update my email, which is [redacted], as it contains important information I require. I was unaware that I needed to update all my details. I really need to regain access to my email account. Thank you for your assistance. Best regards, E.

I received several notifications that my account was compromised and passwords were exposed. Initially, I successfully changed my password for [redacted] by using a code sent to my alternate email. However, despite updating the password, I am now unable to access my account. When I request a code, it continues to be sent to the Gmail account instead of my secondary email. As I no longer have access to the phone number linked to the account, I am unable to regain control on my own. I am hopeful that you can assist me with resolving this issue.

My wife's Instagram account got hacked, and they altered the email & phone number associated with it. The email linked to her Instagram is an old Gmail account, which was also hacked, and the recovery details have been modified too. She is unable to regain access to her Gmail account as she can't recall the old password for verification, and we can't receive a verification text as the phone number linked has been changed. Therefore, she requires assistance from a live person to help recover her Gmail account so she can then recover her Instagram account.

I recently set up an account using my email [redacted] Within hours of creating it, I encountered a problem. Despite entering the correct password, the system requested identity verification. The message stated there was unusual activity on my account and prompted me to add a phone number. I tried multiple phone numbers, including others, but received the same error message, "This phone number cannot be used for verification." Unfortunately, I am now locked out of my account. Your assistance in resolving this matter would be greatly appreciated. Thank you.