Florida Power & Light Customer Service Issues

I terminated my service at the end of February due to selling my condo. Reviewing my bank statements, I noticed two unauthorized payments were deducted in March. Despite assurance from a representative that my account was closed and a reimbursement for the first payment was on its way, I have yet to receive it. Now, I have received another bill in March. I am unable to locate my account number but it likely ended in [redacted]. I am Janne Layzell residing at [redacted] Quails Nest Road, Unit 2, in Canada. Please address this promptly as I cannot afford to cover the new owners' bills as well. Kindly credit my account as I had direct payment set up. If this issue persists, I may need to close my bank account in Naples. Thank you for your assistance in this matter. Janne Layzell.

I received a call today about my electricity being cut off, which is concerning as I always pay on time. The last payment I made was on 3/08/[redacted] for $74.52. My wife relies on equipment due to her pulmonary fibrosis, so this situation is urgent for us. I am unsure if the call was from FPL or a scam. Unfortunately, I do not have my account details available, and my bank does not have a record of the check. The bank shows an electronic check for FPL with the number [redacted]. Please reach out to me before taking any action, as timely payment is crucial for us given my wife's condition. We are elderly individuals in our eighties, and if this is a prank, it is in very poor taste. Kindly provide clarification. Thank you.

I reside at [redacted] Cat Track Trail. My name is Jim H. I am interested in purchasing the adjacent property, which consists of three separate properties with individual meters. The utility bills for all three are currently sent to [redacted] Cat Track Trail, owned by Mrs. Marsha P. However, the county has combined all three under the address of [redacted] Cat Track Trail. As the prospective buyer, the county has approved splitting the property into three separate parcels. I believe your records may have the original addresses of the additional parcels, and I request your assistance in obtaining this information to correctly update the deed. Having the actual street addresses where the meters are located would help resolve this issue. Your cooperation is greatly appreciated in resolving this matter. If needed, I can be reached directly at [redacted]. Thank you for your help. Jim H.

We have a tree trimming service scheduled to prune a large tree in our backyard. However, they cannot trim the part of the tree leaning on the power lines. The tree service recommended contacting FPL due to the hazardous situation. After struggling to get guidance from FPL - they initially denied responsibility - to have the power turned off for the trimming. FPL directed us to a website to submit pictures and a request, but the website lacks that option, focusing instead on account details and payments. Help Me Howard advised contacting local officials. I worry that a small wind storm could escalate this issue. Assistance in resolving this matter would be greatly appreciated. Thank you. - S.P.

I have been attempting to utilize your automated system, Julia, but it has been unsuccessful. The phone menu options are unclear, and the lack of access to speak with a live representative has made this the most frustrating customer service encounter I have faced. This has already consumed my time while I am at work. I am a property owner in Cape Canaveral, FL, leasing to tenants who are moving at the end of May [redacted]. They have informed me that they have arranged for their account to be closed on June 3, [redacted]. I have had a landlord account since [redacted] and would like clarification on whether the account will automatically transfer to my name after the tenant's departure until the new tenants establish a new account. I plan to reach out once I have the move-in date for the new tenants so that you may switch the services to their name. However, the process is unnecessarily challenging for routine tasks in a resort community with numerous rental properties. While I don't have my account number on hand, I can provide other identifying details. Please contact me via email to proceed. Thank you, Virginia M.

I reside in Titusville, FL, within the Hickory Hill residential subdivision at [redacted] Grovewood Lane. The street light outside my property is poorly positioned, being about 10 degrees off from true north and close to the North Star (Polaris). As an amateur astronomer, this unshielded light causes significant interference by illuminating my entire front yard and shining into my telescope when observing northward. I kindly request the installation of a shield to direct the light appropriately and minimize disruption while ensuring adequate street lighting. This adjustment will benefit both my astronomy pursuits and support the International Dark-sky Association (IDA) in their efforts to protect our diminishing night skies. Thank you for your assistance. Best regards, G. Wyckliffe Hoffler

I am from Acer Granite Corp located at [redacted] Paulson Dr, Port Charlotte, FL [redacted]. We recently discovered that a new tenant had to tap into our 3-phase power supply because the pole is on our side of the warehouse. This has raised concerns about how many other businesses at our address might also be using our electricity. Our electricity bill averages $[redacted].00 a month, while other businesses in the area are running multiple heavy-duty machines like compressors, hydraulic lifts, and CNC machines. We are unsure if we are footing the bill for their power usage. We would appreciate it if someone could visit our location and clarify this situation for us. Thank you. - Julie Massie, VP of Acer Granite Corp. Contact me at [redacted] or on my cell phone at [redacted].

I am looking to include an account under my current portal with the same billing details. The account number I wish to add is 14[redacted]8, previously managed by the property manager, now under my ownership. The existing account number I have is 31[redacted]9. I aim to have all accounts accessible through one portal for convenience. I am Caroline Marshall, the owner of all the properties linked to the accounts. I handle bill payments and request all invoices be sent to my email address at [redacted] Thank you for your assistance.

Good morning. A technician visited for repairs and planned to request tree trimming. Despite scheduling our own tree trimming, there were specific trees, like the oak in the back, that couldn't be done. Kristin S. from customer service followed up. However, during the cutting, the wrong tree was trimmed. Living in a neighborhood prone to extended power outages post-storms affects our well water, a critical issue with a child with autism. While we maintain our trees diligently, some were not addressed by the representative. Despite attempts to reach Kristin, there has been no response, which is frustrating as the crew recognized the mistake and still left without fixing it. We seek to escalate this to a supervisor as we believe proactive action and responsiveness are lacking from FPl.

Hello. I had solar panels installed on my roof in the last 5 months, and it has been great to have lower bills. However, I have noticed that I have amassed [redacted] kWh of excess energy with FPL, which seems to be just sitting there unused. I feel frustrated that I am unable to do anything with this excess energy and it seems like a wasted opportunity. I would appreciate it if someone could explain this situation to me better. It feels like I am being taken advantage of, and I would like to find a solution that benefits both parties. Thank you for any assistance you can provide. - JH

I reside alone in a manufactured home with no pets. I regulate ceiling fans, lights, and thermostat usage judiciously. Prior to moving in, I anticipated a $80 bill for 30 days, yet my actual bill totaled $[redacted]. My energy provider appears to project a similar amount for the upcoming month. This is extremely unusual for me, as in my previous 4-bedroom, 3-bath, [redacted] sq ft home shared with 3-4 others, I never incurred such costs. The bill mentions fuel and non-fuel charges, which is confusing. Despite living in Port Charlotte, FL, it seems excessive. I aim to challenge these charges as they do not align with my usage. My neighbors share my astonishment at these high charges. Thank you, - N. Switt

I moved into the property at [redacted] N. Ocean Drive #B1C on July 9, [redacted], and received my second bill for $[redacted].84, which seems unusually high since the property was unoccupied. I had my realtor check and confirm that power-consuming items were off. I am worried about the upcoming electricity bills and want to discuss the reason behind the high charges to ensure the issue is resolved before moving in. I've attempted to contact customer service several times without success. Please reach out to me at your earliest convenience to clarify the billing discrepancy. Elizabeth E. Thank you for your assistance.

My bill has tripled due to an issue with the Pre-Paid Debit card account used for auto pay with FPL. The Walmart Money Card from GreenDot Bank was used, but upon checking my records, no transactions with FPL were found. When contacted, Green Dot stated they had no transactions with FPL on my card. This mishap has led to triple billing from FPL, totaling nearly $[redacted], with my fiancé managing to pay $[redacted]. Due to financial constraints, further payments are challenging. Although FPL recognized the problem and waived one returned payment charge, they are not allowing changes to auto pay details due to the card issue. My fiancé and I have attempted to switch to a local bank, but complications persist. We faced setbacks in August, missing work days due to a Covid exposure scare and health issues. I have sought medical attention and submitted a Workers' Compensation Claim but have not received a response. Assistance with this bill is greatly needed.

We are still awaiting FPL to connect our temporary power pole. It was approved by the Sarasota County building department in late August, passed by FPL, and the account was established and paid on September 7, [redacted]. The customer number is [redacted]47, and the bill number is [redacted]. We were informed by Tyree Cooper of FPL that the power would be connected by September 27, but it has not happened yet. A FPL subcontractor visited yesterday but couldn't connect the power as the transformer was not energized, mentioning that FPL had to connect the power line legs. We are frustrated with this delay and request a prompt resolution. I can be contacted on my cell at [redacted] or via email at [redacted] Thank you for addressing this matter quickly.

I reside at Bermuda House Condominium located at [redacted] N Ocean Blvd, Pompano Beach, FL. Our building, consisting of [redacted] units, was constructed in [redacted] and is currently undergoing its 40/50-year electrical inspection. The electrical engineer, Edward Kranz, PE, has highlighted that the building lacks a proper ground. Despite contacting FPL through the Bermuda House office to grant access to the electrical vault room, they have not responded with a suitable timeframe for inspection. To address this issue promptly, we had to open the vault room for our electrician, who subsequently tested and verified the presence of a proper ground. After securing the room with a new lock, a disagreement arose between Edward Kranz and our electrician about the adequacy of the electrical ground between the vault transformer room and the 1st-floor electrical panels. Given the critical safety implications of an improper ground, I, Steve S., on behalf of the building maintenance committee, urge FPL to conduct an inspection and provide official documentation on the status of our electrical ground. If repairs are necessary, FPL should be involved in rectifying the situation. For inquiries, please contact me at [redacted] or reach out to the office at [redacted].

I have been dealing with a serious issue for over a year now regarding a tree on my neighbor's property that is causing damage to my patio and home. I have contacted FPL multiple times without a resolution. The tree is dropping fruits on my patio, damaging my belongings and existing palm tree, and pulling the tree branches towards my house. I have been unable to find a professional willing to cut the branches due to the power lines. I have asked my neighbors to coordinate a power outage to resolve the problem, but I need FPL's assistance. I have pictures to share to help explain the situation. Contact: B.P. Address: [redacted] NE 50th Terrace, Miami, FL [redacted] Phone: +1 [redacted] Email: [redacted]

Account No: 41[redacted]4 Hello, I am writing to inquire about high FPL charges I received for the months of August and September while I was on vacation from July 7th to October 14th. My house was unoccupied during this time, yet I was billed $[redacted].07 and $[redacted].55 for those months. The issue, as I discovered upon my return, was that my AC unit malfunctioned while I was away, resulting in the need for an $[redacted] replacement. Since no one was using the AC during this period, I believe the unusual charges are a result of the unit's failure. I would appreciate any adjustment or assistance from Florida Power & Light in this matter. I am able to provide proof of the unit replacement if needed. Thank you for your attention to this matter. Best regards, C.B.

I am interested in enrolling in Budget Billing. To maximize its benefits, I suggest setting a fixed monthly amount, such as $25. Though I was informed by phone that this cannot be accommodated, I believe with the right approach and technology, it can be achieved. When I opened the account, the estimated monthly billing was $68, and a deposit of $[redacted] was paid. Though a conflicting refund was issued, I accept it as per the deposit terms. If the Budget Billing results in overpayment, no refund is needed. If it falls short, I will make the payment promptly. I believe Budget Billing is mutually beneficial and could lead to increased profits for FPL. Additionally, I want to acknowledge the excellent infrastructure performance during the hurricane season in Miami Beach, despite the absence of severe weather conditions.

I made a payment over the phone on 11-29-21 using my bank routing number, a method I've used multiple times. I received an email stating the payment failed and a $25 charge was applied. I subsequently called and paid by credit card, but upon calling again, I was informed of a credit balance. It's frustrating not being able to speak to a representative over the phone. Kindly remove the $25 charge, as it's evident the payment went through. To prevent future issues, I request paper bills be sent to my Florida address. Please contact me to discuss this further. Thank you. - Jan P. Email: [redacted] Phone: [redacted].

I did not receive my previous month's bill, and my current bill includes charges for the missing bill and a $5.00 late payment fee. I request the removal of the late fee as I promptly pay my bills upon receipt, and the bill amount is $[redacted].54. I will be sending a check for $[redacted].30 to cover both bills, excluding the $5.00 late charge. I attempted to speak to a representative in person, but unfortunately, this option is no longer available. Regards, R. Schappacher Acct # 44[redacted]9