Florida Power & Light Customer Service Issues

There are high tension wires at the intersection of Commercial Boulevard and Northeast 6th Avenue in front of Tire Kingdom. Three weeks ago, an SUV hit the cement pole, causing it to be knocked off the ground. Three high tension wires are hanging in the pole that is being held up by the wires. Today, there are issues with shorting out and shooting sparks, causing power outages in the neighborhood. It is concerning and dangerous. We need FPL to come and take care of the high wires before any accidents happen or cause damage to homes in the neighborhood. The situation has led to continued power surges, and it is affecting everyone around.

I am trying to set up service for the new home where we will be moving on Thursday, 11/12/20. I have an existing account that I will keep while selling the current home. Trying to organize this via the automated phone service has been unsuccessful. The system doesn't recognize my zip code and claims the new address isn't in the service area, although it's just [redacted] feet from my current home and is served by FPL. I've been an FPL customer for over 7 years, always paying on time. I really need to talk to a person to arrange this simple transfer without any more frustration. Kindly reach out to me at [redacted]. Thank you.

I've been having trouble finding a phone number to speak to a representative, and it's frustrating. I've always paid my bill on time using my card over the phone. But recently, there was an issue with the payment processing that resulted in a $30 fee. I'm finding it hard to afford my FPL bill along with this additional charge. I believe it's unfair since I've never encountered this problem before. I prefer to handle things online, but this time, it didn't work out as expected. I kindly request that the $30 fee be waived as I'm not sure why the payment couldn't be cleared. Could someone please contact me at [redacted] before any disruption in my electric service occurs due to inability to pay the fee.

I attempted to make a late payment to FPL, but I encountered difficulties reaching them due to an automated system error. As the manager of a large apartment complex at [redacted] 17th Ave in Vero Beach, I urgently need to address the lack of exterior lighting, particularly on the four extended corner stairways, which poses a safety hazard. The two-story complex is currently without electricity. I am awaiting a callback to confirm that the lights are being addressed. Unfortunately, I am unable to make payments through the FPL automated system. Kindly contact me at [redacted]. Thank you, Dianne R., [redacted] 17th Av, Vero Beach, [redacted].

As a new Florida Power customer, I made a deposit through PayPal of $1,[redacted], but the $[redacted] payment got declined twice, resulting in extra charges. Despite being told the fee would be waived, it wasn't, and I was advised to retry the payment. After discovering PayPal doesn't support auto-pay for your services, I am left dealing with additional charges unjustly. I'm frustrated as nobody informed me of this policy change, and my attempts to reach out have been met with difficulties at both PayPal and your company, where I face more challenges. It's been a frustrating experience, and I hope to address this issue promptly.

Hello, I wanted to share about Elevate BC, a social initiative at www.elevatebc.org where assistance is matched with those seeking help. We support individuals by covering their FPL bills. However, the Speedpay online platform limits us to paying only three bills monthly per credit or debit card, and we have reached our limit. We are seeking assistance to enable us to keep providing help to those in need. Thank you for any support you can offer.

I am a homeowner with two properties in Okeechobee where the power has been disconnected, and the city has condemned the buildings. I received notification that the homes need to be removed from the premises. Before any work can begin, the electrical meter must be taken out. Since the houses have been vacant for two decades with no power, there is no associated account number. I am seeking advice on how to proceed with this situation. Thank you. - Daniel V. Property Address: [redacted] and [redacted] SE 8th Street, Okeechobee, FL [redacted]

I previously resided at [redacted] S. E. 22nd Ave., #5, Pompano Beach, FL [redacted] some years back. I have an unclaimed deposit that the company contacted me about, but they require proof of my residency at that address to process my refund. Kindly provide documentation, such as an old bill, confirming that I lived there. My name is Tara Lucia D’Andrea, and my current address is [redacted] Westland Dr., Sevierville, TN [redacted]. I appreciate your assistance in this matter. Thank you.

I have an account on auto-pay at [redacted] Landshark Blvd in Daytona Beach, and I can't locate it when I log in. However, I can see our accounts at 2 Cherry Ct in Palm Coast and [redacted] Doolen Ct in North Palm Beach without any issues. The property at Landshark Blvd is being sold, and I would like to cancel the service there, but I'm unsure of the exact date, likely around December 30, [redacted]. It seems I can't cancel it on your website since the account isn't appearing. Bruce H.

I found a note on my door at [redacted] Beach Resort Drive #9 in Naples indicating that FPL needed access to the meter shed but lacked a key. After reaching out to the association, I learned there is a Key Box with the access code [redacted]. I'm uncertain about FPL's intentions, perhaps they need to change the meter. Once the issue is resolved, could you please update me? I am currently in Indiana. Regards, Tom A.

I have scheduled two appointments recently to discuss FPL's solar panel offer, but I have not had anyone reach out or visit. Despite receiving calls from other solar companies, I have loyalty to FPL after many years of service. I am eager to learn about the offer and sign up if it is as promising as it sounds. Please contact me or send a representative to my home at [redacted] SE 35th Ave, located off SE 28th Street in Treasure Island. Thank you! Contact me at [redacted].

I have attempted to contact you multiple times without success. Recently, I received a call from Langer Electric ([redacted]) claiming to be working with FPL and needing to inspect an FPL box outside my property to avoid cutting off my A/C and water heater. I am concerned if this is legitimate or a scam as I haven't encountered this before in my 20 years of living here. Please reach out to me via email or phone at [redacted] promptly. Your prompt response is crucial as I rely on automatic payments to you each month. Your assistance in clarifying this matter is greatly appreciated. Thank you, B. K., [redacted] A Pandanus Tree Rd., Boynton Beach, [redacted].

Dear FPL, I am writing concerning the $30 penalty incorrectly added to my bill in November. I had switched my auto payment to Discover online banking in October, and my account was registered for this. On October 14, $82.72 was paid through Discover. Then in November, I used a different checking account to ensure the bill was paid. In December, I paid the bill back to Discover's checking account. It has been quite frustrating, taking me three hours to find out how to reach you at FPL. Please remove the $30 penalty fee. I have been a loyal customer for 20 years without any issues. At the very least, provide me with an update on the status. Why is communication with FPL so challenging? Thank you, Earl

In December [redacted], I was switched to paperless billing without my consent. Consequently, my electricity was disconnected in January [redacted]. Upon contacting FPL, my service was restored, but I incurred charges for December. When attempting to pay online with my bank account details, I mistakenly entered the incorrect routing number twice. Since then, I have been obliged to pay in cash. Having been an FPL customer for many years without issues, I believe the trouble stems from being enrolled in paperless billing without my knowledge. It has been a year of inconvenience, and I am hopeful this issue can be resolved promptly. Thank you for addressing this matter. - Patricia B., Account #51[redacted]3

I needed to arrange a return flight and transportation from the airport. The electrical line drillers showed up a day early, causing damage while enlarging the area of pavers. They did not repair the gate or sod they had damaged. The crew assisted in placing the new underground tube for the line but did not address the repairs required. I have received a denial letter for my damage claim from the company. I plan on contacting the claims department today regarding the issue. Overall, the experience with FPL has been unsatisfactory as they have not assisted with repairs or claims. I recommend investing in a surge protector like the Siemens FS [redacted] for added protection.

My name is Chaz Smith, and I reside at [redacted] 41st Avenue Circle W, Bradenton, FL [redacted]. Previously, FPL reconnected my power when I informed the representative about my disability. However, my power was abruptly shut off yesterday after just 3 weeks of having it restored. I have consistently paid FPL for 42 years in Manatee County, and it was not due to my own neglect that I fell behind on payments. Unfortunately, due to tenants who could not pay rent, loss of work, and the ongoing impact of the virus, I faced financial challenges. Despite owing a balance of $[redacted] that was sent to collections last year, I have since filed for bankruptcy on 3/30/[redacted], including this debt. The current outstanding balance should only reflect the 3 weeks of service used recently. I am committed to settling the bill; therefore, kindly restore my power as living without it is extremely difficult. Thank you.

There is a partial power outage at my home located at [redacted] Florida Blvd, Bradenton, FL. Last night, one of the service drop leads got detached, and now we only have power in some circuits. We have turned off all [redacted]-volt appliances to prevent any damage. The refrigerator is still running. It's not an emergency, but we're hoping for a prompt repair. There's a broken crimp connector visible hanging loosely from the service drop cable assembly. I will contact the FPL this morning to address the issue.

I drove past a tree near electric lines and spoke to an FPL employee about the dangerous situation. He promptly checked it out, and two days later the tree was removed. This employee deserves recognition for his excellent customer service. I didn't expect such a quick and helpful response. My mom's safety was at risk, and the prompt action saved us from a potentially costly and dangerous situation. Please pass along my immense gratitude to the employee and ensure this commendation is noted in his file for future reference. My family and I are truly grateful for the outstanding service. Thank you for your prompt and efficient response.

I have FPL residential service at my current address of [redacted] NE 30th Street, Apt A, Fort Lauderdale, FL [redacted]. Recently, I acquired a second residence in Port St. Lucie, Florida. I seem to be having issues with setting up the account. In one conversation with FPL, I was informed of a $[redacted] deposit requirement, while in another, I was told no deposit was needed due to my longstanding payment history of over 10 years. There seems to be confusion with either multiple accounts for the Port St. Lucie property or an accidental charge for the deposit. The address for the new home is [redacted] SE Glencoe Court, Port St. Lucie, FL [redacted]. Kindly contact me at [redacted] at your earliest convenience to help resolve this matter promptly. Thank you. - Steve Calabro

I am seeking assistance with becoming a registered vendor for FPL to perform work for Pike/Mastec. I have encountered issues on the website when entering our Tax ID 85-[redacted] with zip codes [redacted] (physical) and [redacted] (mailing). Despite completing the Supplier Registration, I am unable to proceed to authorization or access the portal. I am in need of a contact person or number to guide me through the registration process. Clicking the designated link for those without a purchasing agent redirects me to the main supplier login with no provided contact information. Any guidance you can provide would be greatly appreciated.