Fiverr Customer Service Issues

Hello, I need assistance with a recent order issue. A new buyer placed an order without prior discussion and provided insufficient details despite my request to contact me beforehand. I clearly outlined the requirements in the order description, but the buyer did not submit enough information. After placing the order, I requested more details without a response. When I reached out to Fiverr support, they were unresponsive, and the order had a tight deadline of one day. I did my best to work with the information available and delivered the order, but the buyer left a negative review without requesting revisions, even though I offer unlimited revisions. I suspect foul play from a competitor. Fiverr warned me after I inquired about the negative review. They canceled the buyer's order and refunded them, leaving me with only a negative review, a warning, and wasted time and effort. I believe this treatment is unfair to sellers. Does Fiverr not remove negative reviews when they cancel an order? Why are they not responding to my messages now?

I have contacted Fiverr support twice to report my dissatisfaction with a seller. My main concerns are: 1. I requested a UK designer but was matched with someone overseas. 2. I needed significant support before booking but only received short responses to my detailed messages. 3. The seller started working on my project days after I placed the order. 4. Our Zoom call was difficult to understand and stressful. 5. The seller asked repetitive questions, showing a lack of understanding. 6. I accidentally approved the site completion when granting more time. I am requesting a full refund due to the poor and stressful experience.

My account has been disabled and stated that I have violated some rules. I kindly request a chance to reactivate my account and defend myself. I am willing to work within the platform's rules and respect them. I suspect the report may have come from a client who also didn't meet the terms of our agreement. Please explain the reasons for the suspension and consider reactivating my account. I apologize for any mistakes made and hope we can find a resolution without drastic actions. I have pending client orders and communication within the platform that I need to address. Many clients find me through my articles on cyberexperts.com. I sincerely apologize, and I ask for your mercy in resolving this matter. I am prepared to provide evidence or assurances as needed.

Hello, I purchased a service on Fiverr from Mr. Lugard Smith. I bought the "Drive Sales to Clickbank Affiliate Link Promotion" gig for $20 and paid with bitcoins. He guaranteed a refund if no sales were generated within 14 days. It has been 14 days now, and I have requested a refund, but he has stopped responding to my messages. I kindly seek your assistance in resolving this matter. I will provide the necessary evidence. Thank you. - A.R.

Today I had a conversation with a potential customer who was considering hiring sparkspi for private investigation services. The customer informed me that they were requested to provide a name, city, and social security number to proceed. However, this request was not made when I interacted with sparkspi under the username jazzymia. I offered additional information to help the customer complete the task, but instead of finishing the work, they claimed it was the wrong person and refused to assist further, yet still accepted my payment of $[redacted]. I have never encountered payment issues on Fiverr before, and I believe if only part of the work was done, then only partial payment should be received. There is evidence in our conversations that sparkspi did not ask for a social security number but still charged me. I have documented proof of our exchange along with the customer's conversation for reference.

Dear Fiverr Team, Subject: Request to reopen disabled account I realize I made several errors in creating gigs by offering student services unknowingly. I acknowledge that this is illegal and unethical. I assure you that I will adhere to legal and ethical standards in the future and uphold the principles of Fiverr. Please consider reopening my account in good faith. Awaiting your prompt response. ID: hasan_mudasar

Hello, I am reaching out regarding my recent order on Fiverr. The seller, unfortunately, has not fulfilled my request, leaving me without receiving anything. I kindly ask for a thorough review of the order page, including past activity, where I have not requested any revisions and have unsuccessfully tried to cancel the order multiple times due to the seller assuming details incorrectly. The seller's refusal to cancel the order, citing potential account issues, raises concerns. This delay in addressing the issue is uncommon based on my loyal patronage with Fiverr. I am adamant about not being taken advantage of and lack the extra funds for such discrepancies. The seller's attempts to equate my order with spell work, leading to a denial of refund, are unfounded. I have not engaged in any spell-related services, nor have I received evidence of work completion from the seller. I urge prompt action for a refund to my Fiverr account, as this situation has extended for eight days without resolution. Thank you.

Hello, I was surprised to discover that my Fiverr account was abruptly suspended. The stated reason was left blank, which is inaccurate. I rely on this account to coordinate my work tasks and payments for the services provided by the organization I represent are managed through a separate account. Strangely, Fiverr deactivated that account as well. I suspect this action was triggered by a seller named "Jenniithepro" who I had a negative experience with. After failing to deliver urgent work promptly and misrepresenting our agreements, she falsely claimed I was mistaken. Despite my desire to report this seller's behavior, my access to Fiverr has been unjustly restricted. The decision to close both buyer accounts associated with distinct entities without clarification is concerning and lacks professionalism. Using one account to pay for services and another to communicate instructions is standard practice for my role. Unless there is a specific policy against this, I request my accounts be reinstated promptly. This incident has disrupted my ongoing time-sensitive project and caused unnecessary stress. Could you please address the $65 balance on the organization's account before it was deactivated? Thank you.

Hello, I recently had my Fiverr account banned, and I suspect it was due to receiving inappropriate requests, which I promptly declined. Unfortunately, I am unable to reach out to customer support because of the ban. I attempted to create a new account to contact them, only to have that one banned as well due to Fiverr's policy of only allowing one account per user. I have funds in my original account, which are important to me, and I have been waiting for a response for about a week (10 days) after sending my support request. I am struggling to find a way to resolve this issue and retrieve the approximately €[redacted] in my account. Any assistance would be greatly appreciated. Best regards, V.

Dear Fiverr team, I'm reaching out about my Fiverr account "hafizusman1994" that got disabled for offering harmful services unknowingly. I come from a humble background and am a student, relying on Fiverr for freelance work, especially during the current difficult times of COVID-19. I've been working with over 5 clients on various projects and sincerely apologize for any unintentional harm caused. I kindly request a second chance to rectify this situation. I assure you that I have learned from this experience and will not engage in such services again. It would mean a lot to me if you could assist in restoring my account "hafizusman1994," enabling me to continue working on the platform. Thank you for considering my appeal. I look forward to your response. Warm regards.

My Fiverr account was suspended after purchasing a service from a seller who shared the same IP address with me. We both happened to be using the same phone hotspot in an area without Wi-Fi. I intended to engage her video editing services through a legitimate platform for documentation, despite her account being new while mine was established. Regrettably, I am unable to recover the nearly $[redacted] I lost due to the account suspension.

Hello, On 10-Dec-[redacted], my Fiverr account was blocked because a video I uploaded for one gig was mistakenly relevant to another gig of mine. I believe the video was intended for my own gig and not for someone else's. I kindly ask for a re-verification of my account and would appreciate if you could check my other gig to confirm this. I assure you that I will be more cautious in the future to comply with all terms and conditions. You can reach me via email at [redacted] Thank you.

I was charged three times for one order and need to cancel and be reimbursed for two of them. The order showed as incomplete, but three charges appeared on my PayPal account. The seller doesn't want to cancel as it could affect her profile, so the cancellation needs to be done through Fiverr directly.

Hello, I am disappointed that my order was canceled just hours before it was due. I had given the person five days to complete it, but they didn't communicate any issues to me during that time. I even checked in with them one day prior to the delivery date to confirm everything was on track. Now I am left with nothing done, and it was a 6-page essay which I cannot complete last minute. This situation is unacceptable as I could have sought help from someone else if I had known earlier. The timing of the cancellation has left me in a difficult position and I'm unsure how to proceed now.

Subject: Request for Account Reinstatement Dear Support Team, I would like to express my gratitude for the assistance I have received from the platform over the years. The opportunities I have had to learn and earn have been invaluable to me. After using the platform for an extended period and being a satisfied user, the sudden disabling of my account has been quite a shock. While I understand there may have been violations of the terms and conditions, I am respectfully requesting that I should have been given at least one warning prior to the permanent closure of my account. I have dedicated 4 to 5 years to building my profile as a freelancer on the platform, amassing positive reviews and recurring clients through hard work and dedication to providing quality service. I would appreciate the opportunity to rectify any issues by removing problematic gigs and adhering to the terms and conditions more diligently. I kindly ask for your consideration in reopening my account, taking into account my track record of positive reviews and satisfied customers. I eagerly await your response and sincerely apologize for any inconvenience caused. Thank you for your attention to this matter. Warm regards.

Hello, recently I created a seller account, but I am unable to log in as it shows as "no longer active." I request the reactivation of my account, which is linked to my Facebook email, zeinanaser. How can I regain access to my account? It has been a month, and the issue remains unresolved. The Facebook email for logging in is [redacted], and my personal email is [redacted]

I created a new seller's account, but I keep receiving a message stating it's "no longer active" whenever I try to log in. Could you assist me in reactivating and understanding why it got deactivated? I made the account under the name zeinanaserr, logging in through my Facebook account and verifying via my email at [redacted] Any help is much appreciated.

I created a new seller's account, and now when I try to log in, it shows as "no longer active." Could you assist me in reactivating my account and resolving this issue? The account name is zeinanaserr, created and verified using my Facebook account and [redacted] email address. I have not violated any rules and am unsure why the account is inactive. Your help in restoring my access would be greatly appreciated.

Hello, I am a seller who seems to be facing an issue. Recently, I withdrew my earnings from Fiverr, but looking at my bank account, there is no record of any earnings being added. This situation is quite unsettling. I am seeking guidance on what additional actions I can pursue to receive the money I have earned. While I find it hard to believe that Fiverr would deceive me regarding this small amount, the earnings page only shows that it "successfully withdrew" to PayPal with no funds appearing in my PayPal account. Appreciate any assistance, Orcabear

Hello, I recently received an email from Fiverr stating that my account has been disabled due to allegedly trying to conduct business outside of their platform. I had a user contact me through Fiverr and requested payment via PayPal, which I don't have. I explained that I only use Fiverr for payments, and did not provide any payment details. Despite this, the user still placed an order, and now my account has been disabled. I have been actively using Fiverr for the past 1.5 years without any previous Terms of Service violations. As a level 2 seller with [redacted] reviews, Fiverr is crucial to my livelihood. I kindly request a review of this situation as it is impacting my ability to work. Thank you.