Fiverr Customer Service Issues

I am disappointed with my order. It is not what I requested despite multiple attempts to have it fixed. The seller resubmitted the same incomplete work and ignored my revisions. I am waiting for a response regarding my Amazon affiliate site order. It was supposed to include [redacted] top niche products, advertising, marketing, Google SEO for 12 months, autopilot leads for 90 days, all for $85. The lack of communication from the seller is frustrating. Despite my late delivery issue due to prolonged Amazon information retrieval, I am considering opening a PayPal resolution case. A closer look at the order will help before taking further steps. The time zone difference has made it challenging to communicate effectively with the seller. The website link provided does not match the promised services.

My account was disabled permanently for an action I didn't realize would lead to this. The account was linked to the email "[redacted]". I require someone to provide singing, voice acting, and lyric writing services. The freelancer explained that offering all services together could lead to account issues. I am new to Fiverr and believed it was a platform for freelance artists without restrictions. I suggested separate payments or using PayPal to avoid problems, not anticipating it would result in my account being disabled. I value Fiverr, am a reliable customer, and plan to use the platform regularly. I kindly request the reactivation of my account. I am working on a complex project needing varied services from one individual playing a character in an album with songs from the same voice actor. I understand the rules now and will not repeat this error. I hope this issue can be resolved without permanent consequences. -Derek

I'm having trouble with a recent buyer on Fiverr. After successfully reinstating the buyer's eBay account as requested, they immediately changed the password, preventing me from taking screenshots of the completed work. Despite providing evidence that the account was reinstated and a new bank account was attached as agreed, the buyer filed a dispute and I received a warning on my Fiverr account. This experience has been disappointing as I have previously refunded other canceled orders without issue. It's disheartening to be accused of scamming when I have invested my time and skills honestly into fulfilling the buyer's request. This has been my first negative encounter on the platform, and it is not what I anticipated when joining Fiverr.

Dear Sir/Madam, I purchased a service to play a game on my account and obtain in-game currency. The provider completed half the work but needed an extra 3 days due to other orders, promising extra currency as compensation. However, after using my account, it got banned from the game. I requested a refund due to the ban preventing completion of the service, but the provider refused. I seek a $50 refund for the incomplete work. My Fiverr username is relade. Thank you, Sam

The seller's communication skills and the quality of the product delivered were not as expected; there have been disputes concerning the order. Despite attempts to address this politely, the seller's response has been rude and disrespectful. However, the seller is resisting canceling the orders, which is frustrating given the dissatisfaction with the initial purchase. The language barrier has also contributed to the miscommunication. Due to these issues, the decision was made to cancel both orders.

Hello, I am Alessandro Peana, using the Fiverr username alessandropeana. I purchased a service on Fiverr from a seller who was supposed to help me obtain the Facebook blue badge for my page. This badge is given to verified pages, but despite following the necessary online procedure and providing my identification documents, I have yet to receive it. I contacted the seller before making the purchase to confirm if they could successfully obtain the blue badge for a new page like mine. Despite the seller's assurances and a money-back guarantee in case of failure, the process did not go as planned. The seller failed to request my documents promptly and asked for an additional $50 to continue the process after 10 days of delay. When I confronted the seller about their incompetence, they requested access to my personal Facebook login details, which I refused. Instead, I provided temporary access to TeamViewer, where I observed the seller's unsuccessful attempt to obtain the blue badge quickly. Now, I am seeking a refund from the seller, who has been unresponsive except to claim financial hardship. I have attached screenshots to support my claims. How can I proceed to recover my payment and prevent this seller, username ahkrahsuhan, from defrauding others? Thank you, Alessandro

I recently received an email informing me that my gig was removed for violating Fiverr's Terms of Service, followed by another email stating that my account has been disabled. I want to clarify that the only order I completed was for online tutoring where I explained a research article to a client, around a month ago. Since then, I have not taken on any new projects. I kindly request for my account to be reevaluated and potentially reinstated.

I received an email informing me that my gig was removed due to violating Fiverr's Terms of Service, followed by another email stating that my account has been disabled. I want to clarify that I only completed one order before my gig was taken down. The task was not an exam or assignment but an online tutoring session where the client asked me to explain a research article, which I successfully did about a month ago. Since then, I have not engaged in any further work. I kindly request a review of my account status and possibly reactivation if feasible.

Hello, I have encountered a misunderstanding with a current customer regarding the editing services provided. My account was flagged for allegedly returning incomplete work, prompting the customer to accuse me of being judgmental and requesting services beyond their editing package. I am well aware of Fiverr's policies on incomplete work and take this matter seriously. With years of experience as an editor, I can identify when a manuscript requires additional work from the author before it is ready for editing. My profile clearly outlines the services I offer, including my right to provide detailed feedback and partially edited work if necessary. I have edited over half of the customer's order but uncovered structural and organizational issues beyond the scope of their chosen editing package. They require a developmental edit rather than a line edit. While I am willing to assist with section rewrites, I do not offer full rewrites, as that would cross into ghostwriting territory. Despite the customer's dissatisfaction, I provided extensive feedback and guidance for their revisions, offering to help once their book is further refined. I believe my actions were constructive and not judgmental. As a dedicated Fiverr seller who abides by the rules, I value the platform for both buyers and sellers. I aim to deliver work that aligns with my expertise and cannot compromise my professional principles by providing services I do not offer. I seek clarification on this matter and appreciate your support. I am confident in my abilities to assess the readiness of manuscripts for editing. Sincerely, Rachel

Dear Sir/Madam, I am reaching out regarding my Fiverr account which is currently under review for violating the communication policy. I recently received an email stating that I was trying to communicate outside of the platform. I want to clarify that this was a misunderstanding. Let me explain what happened. I used the sentence "Fiverr team will contact you through mail and communicate with you" during a conversation with a Fiverr agent. We were discussing a client review change, and the agent suggested I ask the buyer to contact us. The buyer was new to Fiverr and unaware of how to contact support. In that context, I mistakenly used the mentioned sentence. I sincerely apologize for the confusion and assure you that I am aware of and committed to following Fiverr's policies. My account is crucial as it is my primary source of income. I kindly request to have my account reinstated and the review removed. I deeply appreciate your understanding and assistance in this matter. Best regards, ihassanofficial

I recently made my first purchase, which went smoothly. However, I received an email stating that my account has been disabled due to a supposed violation of the terms and conditions. I am certain that I did not breach any rules, especially because I only used Fiverr for my order. It is crucial that I resolve this matter promptly as I urgently need to complete my project. Any assistance in resolving this matter would be greatly valued. Thank you.

A while back, I attempted to set up a Fiverr account to sell my art but got stuck choosing a username. I realized using "Jazz" might confuse customers with music services. When I tried to change it, I ended up creating a new account and got locked out of both. Feeling overwhelmed, I abandoned my Fiverr art dream, but post-Covid, I'm struggling to find work and want to give it another shot to make ends meet. Unfortunately, both accounts are still inaccessible. Instead of creating a third account and seeming suspicious, I want to resolve this issue and finally get started on Fiverr.

Seller Frankwilliam150 is seeking to amend the price after I had already submitted payment for the initial offer. Despite no product or service being provided, Frankwilliam150 has denied the cancellation request on June 19 at 3:01 PM. In response to his request to negotiate, I reminded him that he had reviewed the job requirements before placing the bid. I quoted his initial message where he assured the quality of his work and expressed eagerness to deliver outstanding results. As of now, June 20th, no further communication has been received from the seller. I am requesting a refund to my bank account due to the breached agreement. Thank you.

I have been unsuccessful in verifying my phone number for both my mobile and landline. Despite several attempts, clearing cache, and even using a different device, the verification process fails each time. The numbers I used are my personal and regularly used contacts. It's frustrating that these numbers don't work, and I prefer not to use my family’s numbers for verification. I am looking for more detailed assistance beyond the standard suggestion of using a different number. Can you provide an alternative verification method, such as a phone call or fix the existing phone verification software? This seems to be a recurring issue that requires attention.

I had a successful experience as a Fiverr seller, offering personal fitness coaching services with excellent feedback and even tips from happy clients. Recently, Fiverr requested that I verify my ID. Despite using my iPhone 11 Pro's great camera, the platform's system automatically reduced the image quality upon upload, resulting in rejection. Frustrated, I attempted to submit my ID multiple times, leading to my account being blocked after three failed attempts. When I reached out to Fiverr support, they promised to escalate my case to the relevant department but have yet to provide a resolution after 24 hours. In the meantime, Fiverr has inexplicably started canceling and refunding orders that I had completed satisfactorily weeks ago, impacting my hard-earned client base. Despite my efforts to address this issue with them, Fiverr continues to refund orders without explanation, leaving me puzzled and concerned about the financial loss of approximately $[redacted]. I urge Fiverr to improve their ID verification process to prevent image blurring and to promptly unblock my account for verification. Additionally, they should refund the $[redacted] withdrawn from my account without justification.

Hello, as a seller on Fiverr, I recently lost the ability to sell GTA services due to an unfortunate incident with a customer. Despite doing my best to provide a legitimate service, I had a client who initially refused to pay and then claimed I didn't meet their expectations after working tirelessly for six hours. After trying to resolve the payment issue, the customer reported my account, leading to its deletion. I reached out to the customer to clarify the situation, but found myself labeled as a scammer. I ask Fiverr to review this case and consider reinstating my account, as I strive to offer authentic services without resorting to glitches or cheats. I have loyal clients who can vouch for my professionalism, and I hope this matter can be resolved promptly. Thank you for your attention to this matter.

I recently purchased a video clip from adnar_baram for $[redacted], but with all fees included, the total came to $[redacted].03. Unfortunately, I have yet to receive the video. I found a better-quality video with more content for only $50 from a different seller, so I decided to cancel my order with adnar_baram. I sent an email requesting the cancellation, but I have not received any response from the seller, even though I see that they are online. I would like a refund as I do not wish to proceed with this purchase. I have been a frequent customer and have encountered issues with two sellers recently, and I hope this matter can be resolved promptly. Thank you for your assistance in this matter.

I made a purchase from Fiverr on 08/09/[redacted] for the design of a logo for my business. The seller, zohairali88, has been professional and courteous throughout the design process. However, I encountered difficulty accessing my order account after receiving a message that my order was completed on 08/11/[redacted]. When trying to view the message, I was redirected to "FIVERR BUSINESS," where I could not locate my order. I am reaching out for assistance to ensure I receive my order correctly. Thank you, Lyndon M. (lmckay357)

Hello, I am Mayank, using the username mayank8447, and I have been a seller on Fiverr since [redacted]. I have received over 3K positive reviews and completed more than [redacted] orders successfully. Recently, my account was suspended on Fiverr for allegedly offering services not permitted on the platform. I have not engaged in any prohibited services. Despite receiving requests for ID card or driver's license editing, I consistently informed users that such services are not allowed. I am willing to provide evidence through my messages. I may have undertaken some non-government-related work of a private or personal nature, believing it was permissible and within guidelines. There was no intent to commit any fraudulent activities. If that were my intention, I would have accepted all ID and DL-related tasks, yet I have declined many such requests. I kindly request a review of my case to demonstrate my compliance. Any wrongdoing on my part was inadvertent, not deliberate. Awaiting your response. Best regards, Mayank mayank8447

Hello, I’m an active Fiverr customer concerned about an issue I had with a seller. Initially, everything went smoothly with the seller, who advertised unlimited revisions on their profile. However, when I requested a simple error correction as per our agreement, the seller insisted on a tip before making the fix. This happened more than once, and despite complying, the seller ended up blocking me on Fiverr. Now I’m unable to reach out to them for further edits on the project I paid a substantial amount for. The work still requires significant modifications, and with the seller avoiding any communication, I’m left unable to utilize the completed project. I’m hoping to resolve this matter by having the seller unblock me so we can finalize the project as agreed. Otherwise, I may have to consider canceling the project altogether due to its lack of utility. Your prompt assistance in this matter would be greatly appreciated.