Fanatics Customer Service Issues

My package has been stuck in Burlington ON for a week now, and it should have made its way to PEI for Christmas. However, Canada Post hasn't received it yet. I am very frustrated that the parcel didn't arrive on time. I won't be purchasing from Fanatics in the future. It should have been handed over on the 18th when it initially reached Burlington.

I ordered Christmas presents that were marked as delivered on 12/19. Unfortunately, they never arrived. When I called on 12/24 to address the issue, the customer service representative I spoke with was unhelpful and dismissive. This situation has caused a lot of frustration as it impacted the gift I had planned for a family member. When I inquired if I could reorder the same gift to be delivered after Christmas, the representative simply directed me to do it online instead of assisting me over the phone. This has led to a stressful Christmas Eve as I now need to find a replacement gift, and I am reconsidering using this company for future purchases due to the poor customer service experience.

I've been attempting to contact customer service multiple times without success. On December 8th, I placed an order, but the item I received doesn't match what I ordered. The order number is 21-5[redacted]. I'm missing the XL Minnesota Twins Fanatics Branded Front Line Long Sleeve T-Shirt in Navy (product # [redacted]). Instead, I received a short-sleeved cotton t-shirt. I paid for the long-sleeved item which was meant to be a Christmas gift. How can I go about getting the correct item in this situation?

Hello, I recently received a player jersey from Fanatics that I ordered a few weeks ago. Unfortunately, it does not fit the intended recipient, and I would like to return it. The website is indicating that it's a customized jersey and all sales are final, which is not the case as it is a regular player jersey - a women's white Julian Edelman version. The jersey is unworn, and I am seeking assistance to return it as I cannot afford to keep something that won't be used and was quite expensive. Thank you.

I am extremely frustrated. I attempted to start a chat but was directed to a technician who wanted to charge me a monthly fee. I tried calling your number twice, and both times I got disconnected. My problem is that I only received one of the two items I ordered before Christmas, despite paying $27.99 for postage. I expected both items to arrive, and the delay has caused me great disappointment, especially considering the high shipping cost.

Order Number: [redacted]-[redacted] Date of Order: December 8, [redacted] I am disappointed as my package, which was a gift for my son, never reached me. The order was first shipped via FedEx and then transferred to USPS on December 15. Unfortunately, USPS was unable to deliver the package and informed me that without insurance, they could only provide a $50 reimbursement. I tried to address this with USPS, but they advised me to contact the retailer since I did not opt for insurance. I feel let down by both your company and USPS as I was unaware that my order would involve multiple carriers, making it difficult for me to add insurance. I am seeking a resolution as I am now grappling with the loss of both the package and the money spent on it.

I placed my order on December 12th, but I have not received it yet. The delivery period was 4-10 business days, which means it should arrive by December 26th at the latest. However, the tracking information still shows it is in transit. I have been unable to reach anyone at Fanatics for assistance. What makes it worse is that I had to pay $24.95 for expedited shipping, as it was the only choice available. I am eager to know the exact delivery date for my order and request a refund for the shipping fees. This has been a disappointing experience with Fanatics.

I purchased a Raven jacket for my son as a Christmas gift on December 11, [redacted], for $90.08. The order number is [redacted]-[redacted], under Catherine A. When I contacted customer service to request a refund or exchange for the jacket, I was informed that it was past the 30-day return window. Despite calling on the 28th to try and arrange for a replacement jacket, I was denied an exchange and rudely disconnected. My family and I are loyal customers who have made multiple purchases from your store. It would be greatly appreciated if there could be an exception for Christmas exchanges or refunds, especially since we make early orders to ensure we get what we want. I am seeking your assistance in resolving this issue.

I made a purchase on 11/23/19 with an expected delivery of 3-7 business days, by 12/4 at the latest. However, I received an email stating it would be delivered on 12/12/19, which is past my deadline. When I tried to cancel, I was informed I'd have to wait for the delivery and then return it at my own cost. Consequently, I bought the item elsewhere for a delivery on 12/3. Even though your item arrived on time on 12/3, I had already received the other item. I wish to return your item but do not believe I should be responsible for the return shipping cost. I tried to cancel the order before it was shipped, as the new delivery date was unacceptable compared to the initial 3-7 business days promised.

I made a substantial purchase on Black Friday as I have done reliably since [redacted]. However, my Amex was expired during checkout, so I used PayPal instead. Unfortunately, I realized afterward that my 30% discount code didn't apply. Despite multiple attempts for the past five weeks and three calls to customer service, I couldn't resolve it until I spoke with a director named CHRIS Madden. But after calling nine times and leaving messages, no one has returned my call. I find this to be the worst customer service I've encountered. I reached out to the NY Jets, where I am a season ticket holder, and my next step is to contact the NFL to address how poorly Fanatics is representing their brand. I hope to receive assistance soon regarding my order number: 21-5[redacted]. Thank you, Gabe S. [redacted]

My spouse and I purchased around $[redacted] worth of children's merchandise for Christmas. Two jerseys, supposed to arrive on January 26, came early on January 5 with incorrect sizes. The large Rubio for my 12-year-old and small Booker for my youngest were swapped. When we contacted customer service regarding the late and wrong order, they only offered a return label without apologizing or providing suitable assistance. The kids were excited for these gifts, which arrived late and incorrect. The lack of apology or proper resolution disappointed us. Even after expressing our dissatisfaction, we were only given a 10% discount, which felt insulting. We have been loyal customers, but this experience has led us to seek other options for future purchases. It would have been more reasonable for them to resend the correct items rather than just offering a discount. This level of customer service for your mistake is unacceptable, especially when it disappoints young children.

I was at Fanatics Inc.'s subsidiary, Fanzz, in Colorado Mills Mall. I've been dealing with harassment and lack of accountability from employees since summer [redacted]. The situation escalated in mid-December when the general manager physically assaulted me while I was trying to protect myself with a recording of the incident. I've since received threatening emails from Fanatics, trying to prevent me from pressing charges. I'm a disabled individual being silenced and intimidated, facing discrimination and fear from the company. I've reached out to various numbers within the organization, but I need assistance from a neutral party due to the ongoing harassment tactics. The situation is complex and involves individuals associated with troubling backgrounds which I believe influences Fanatics' behavior towards me.

I returned two orders in December via USPS Parcel Return Service. Order# [redacted]-[redacted] had 2 items, and Order# [redacted]-[redacted] had 3 items, one of which I kept. The returned items were a women's plus size cardigan, houndstooth shirt, long sleeve t-shirt, and men's moccasins. Due to my printer issues, I had the post office help print the label and package all 4 items in one box, which was shipped on December 23, [redacted]. Inside, I included a copy of the shipping label for Order# [redacted]-[redacted] with a handwritten note explaining the return and requesting a refund for all items. Unfortunately, I fell ill over the holidays and couldn't follow up to see if the items were received. I am concerned that my return might have been mishandled by the USPS. I hope to resolve this and receive a refund. I have the paperwork from the return shipment and have always been a satisfied customer of Football Fanatics. Thank you for addressing this issue promptly. Best regards, Marilyn Wren Williamson

I recently purchased a Chiefs Super Bowl t-shirt and hat from your company. However, I encountered some issues. Firstly, the t-shirt has a significant defect with a string molded into the transfer, which will likely cause the print to peel off after washing. I would like a refund for this. As for the hat, I am disappointed with the quality of the knit material and would appreciate a full refund for the t-shirt. I may not continue to shop here if these issues are not resolved satisfactorily. Furthermore, my online account does not show any orders, making it difficult to track my shipment. Lastly, I tried to contact customer service via phone but waited on hold for 45 minutes without success. I will contact PayPal to dispute this if necessary.

I received the incorrect package. My order for the Pittsburgh Steelers NFL Spot It! Game was delivered as a Philadelphia Eagles puzzle. The shipping address is also incorrect. My order number was [redacted]-[redacted] placed on 03/02/[redacted] intended as a gift for Matt and Jake Mazefsky at [redacted] Oakhaven Drive, Wexford, PA [redacted]. The package paperwork indicates it was meant for someone in Vineland, NJ, so it seems they received my item. I only discovered this mix-up when my daughter opened the package to wrap it.

Subject: Issue with Order #[redacted]-[redacted] Hello, I recently placed an order for a personalized jersey under Order #[redacted]-[redacted]. I selected this item with the expectation that it would ship within 4 business days, as stated on the website. The anticipated delivery date of 5/29, which is two weeks away, does not align with my need to receive it before May 23rd. Despite multiple attempts to contact customer service via the 24/7 online chat and phone calls, I was unable to connect with a representative and address this issue promptly. I have concerns about the possibility of the order being processed without the option to cancel due to the personalized nature of the item. Therefore, I formally request the cancellation of my order and a refund to my PayPal account. Please ensure this request is actioned promptly. Thank you for your assistance. Sincerely, Darryl M.

I came across an advertisement for the [redacted] Final Four merchandise with a price reduction from $29.99 to $19.99, offering free shipping. Upon selecting my size (M) and requesting one item, the checkout process showed a total of $39.98. After providing shipping and credit card details, I was redirected to another site, urging me to subscribe to another organization in exchange for a $10 credit towards my Fanatics purchase. Refusing to participate, I immediately contacted Capital One to dispute the pending charge, noticing that the Fanatics' telephone number was disconnected. The Capital One representative, Jason, documented my concern and advised me to dispute the charge once it posted. This bait and switch tactic employed by Fanatics is unacceptable and has left me questioning their business practices.

Order #[redacted]-[redacted] was placed on May 2nd, [redacted], for a fence wood sign and a set of 20 Montreal Canadiens carpet tiles. While the sign arrived promptly, the carpet tiles have been problematic. Subsequent shipments only contained 2 tiles each, despite the order stating 20. Multiple calls have been made to address this issue, with promises of new orders and tickets being sent to the warehouse for verification. The customer expressed frustration over the repeated shipping errors and lack of resolution. After several attempts to contact customer service, including speaking with D' Landa and Kenneth, the customer remains unsatisfied and requests a full refund. This ongoing delay has hindered a project that was meant to be completed by now, and the customer seeks assurance regarding the delivery of the complete order.

Hello, I am reaching out regarding an order my elderly father placed on your website. In early June, he ordered a Camo Texas A&M hat from Fanatics. The order number is [redacted]-[redacted]. Although he was notified that the hat was shipped on June 5 and should have been delivered on June 16, it never arrived. My father is frustrated and unsure of what to do, so I'm stepping in to help. Is it possible to resend the hat to an office address instead of our residential one? Alternatively, could a voucher or refund be issued? Perhaps another hat could be chosen in place of the missing one? Any assistance you can provide would be greatly appreciated. Thank you, Lex Condon

Good morning, I am writing to inquire about the status of my order 21-6[redacted]. I placed this order on July 3 and received confirmation both from your website and my bank. The estimated delivery date was July 15, similar to another order I placed on the same day which arrived early. However, I received another notification from my bank yesterday regarding the charge for this order. While it seems the original charge from the day of purchase was cancelled, the new charge appeared on my account. Today, when I tried to track my order on your website, the virtual assistant in the chat said it was cancelled. But when I clicked the track order button, it showed the shipment as pending. Could you please clarify the status of my order? Thank you for your assistance. Best regards, Mauricio