What Do I Do If I'm Missing an Order from Fanatics?
In a nutshell: To resolve a missing order issue with Fanatics, visit the Help page on their website, navigate to Order Inquiries, and find the Track My Order form. If necessary, contact Fanatics through the Chat With Us section to connect with a live representative. Provide your order number and explain the situation for assistance in resolving the missing order promptly.
Introduction
When you're excited about getting your sports gear from Fanatics to wear while watching or attending the next game, the last thing you want to happen is discovering you're missing your order. The good news is that the company has policies in place to help with this situation, and all you have to do is make sure you take the proper steps to receive assistance.
What You'll Need
Number of the Order You're Missing
Find the Help Page
Scroll to the bottom of the Fanatics homepage and find the “Help” page. Click on “Help.”
Find the “Order Inquiries” Page
Scroll to the “Order Inquiries” section and click on the link. You’ll be taken to the “Order Inquiries” page.
Determine How to Check Your Order
On the “Order Inquiries” page, scroll to “Where is my order?” You will see two questions: “How can I check the status of my order?” and “What information will I find when tracking my order?” Click the “+” next to each to reveal the information. Read the details in each paragraph.
Locate the “Track My Order” Form
Under “How can I check the status of my order?,” you will see a link that says “Track My Order.” Click on this link. It will take you to the “Find Your Order” page.
Enter Your Order Number
On the “Find Your Order” page, enter the number of the order you’re missing. Click “Continue” to locate the order.
Find the “Contact Us” Link
If you haven’t gotten your order and tracking the package didn’t give you the information you wanted, scroll down to the bottom of the website until you find “Contact Us.” Click the link.
Find the “Chat With Us” Section
On the “Contact Us” page, there are two options to contact a Fanatics representative: by live chat or snail mail. Your best option of the two is the live chat option.
Pull up the “Fan Assistant” Section
On the lower right of the screen, click the round chat button. This will pull up the “Fan Assistant” chat.
Answer the First Question
The first question is, “What can I help you with?” You can either click “An item I ordered” or “Something else.” Click “An item I ordered.”
Answer the Second Question
Another question will pop up that says, “What should I use to look up your order?” Click on “Order Number,” “Email Address,” or “Phone Number,” depending on your preference.
Answer the Follow-up Questions
Continue answering the questions until you’re connected with a live representative.
Chat With the Fanatics Representative
Explain the situation of your missing order to the Fanatics live chat representative so the two of you can come to a mutual resolution.
Conclusion
If you've waited a few days after your Fanatics package was supposed to arrive and it's still nowhere to be found, a Fanatics representative can help you. Reach out with the appropriate information, such as your order number, to come up with a viable solution sooner rather than later.
Further questions?
Solutions to similar problems
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