Fanatics Customer Service Issues

I have made multiple calls regarding my order, but I only received a part of it. The automated system hung up on me without connecting me to a live person. While trying to reach customer service through the website, I encountered technical difficulties and got disconnected halfway. I am feeling frustrated with the service provided by Fantastic S, and I expect better. I am particularly concerned about the missing item, the Nebraska Men's Flannel Pajama Bottoms in size XL. When I initially placed the order over the phone due to issues checking out online, there was no mention of this item missing. I kindly request information on the status of my missing item.

About a week and a half ago, I placed an order for a clear shot glass with the Philadelphia Eagles logo and a personalized name "Chrissy" on it. I did not receive an order number to track it. I am having trouble locating the order even though the payment was deducted from my bank account. Yesterday, during a chat with a representative, they seemed to get frustrated and abruptly ended the conversation without notice. I am now looking for assistance as I am quite frustrated. Though it's just a shot glass, I still expect to receive my order after payment. If someone could reach out to me to help me track my order and know its delivery status in Florida, I would greatly appreciate it. Sincerely, D. Upton.

I am looking for an order I placed about a week and a half ago. It was a clear shot glass with the Philadelphia Eagles emblem and a customizable area where I had the name Chrissy added. I didn't receive an order number, and I can't log into Fanatics because it doesn't accept any of my emails. I keep getting emails from you every day! I need someone with the right skills to contact me and help me with this missing order problem.

I purchased two items from Fanatics. One was delivered successfully, but the second item seems to have been lost in transit. After speaking with a representative, I was informed I would receive a refund. However, I received an email yesterday stating that the missing item was delivered, which is not the case. The automated phone system from Fanatics indicates that my order has been canceled and will not be shipped. I would appreciate receiving a confirmation email regarding the refund process. Order number: 21-5[redacted] Product number: [redacted].

Hello, I recently bought a hooded sweatshirt (product #[redacted]) for $26.24, but it's too small and the quality disappoints me. When I tried to process a return through my online orders, I found out they are charging $9.99 for the return label and shipping, which I find unreasonable. This experience makes me hesitant to buy from Fanatics again, as online shopping should be more transparent. Wishing everyone a good night and Happy Holidays! Best regards, K.P., Order #[redacted]-[redacted].

Hello, I recently bought a hooded sweatshirt from Fanatics for $26.24. Unfortunately, the item is too small and the quality doesn't meet my expectations. I attempted to initiate a return online, but was surprised to find out that obtaining a return label and shipping the item back to Fanatics would cost me $9.99. This seems excessive to me. As a result, I may reconsider making future purchases from Fanatics as it's challenging to shop online without knowing the exact product quality beforehand. I kindly request Fanatics to provide a return label at a minimal or no cost to improve the return process. Thank you for allowing me to share my feedback. Warm regards, Kathy.

I have yet to receive my order and urgently need to send it to a family in need. Can you please investigate and update me on the status of the shipment? Thank you for your purchase at FRG TEAMFANSHOP.COM. Your payment will be processed once the order is fulfilled. For full transaction details, log in to your PayPal account. It may take some time for the transaction to be visible. Merchant: FRG TEAMFANSHOP.COM Email: [redacted] Shipping Address: Teressa Broander [redacted] Crencor Drive Goodlettsville, TN [redacted] United States Order Details: - Carson Wentz Philadelphia Eagles NFL Pro Line by Fanatics Branded Player Icon Name & Number Pullover Hoodie - Black Price: $64.99 USD Quantity: 1 Total: $56.24 USD Please note that the final amount may vary until the order is completed. For any transaction issues, you have up to [redacted] days to open a dispute in the Resolution Center. Contact the Help Center at www.paypal.com/help for further assistance. Kindly refrain from replying to this email, as this mailbox is not monitored. For help, log in to your PayPal account and access the Help section. Copyright © 1[redacted] PayPal, Inc. All rights reserved. PayPal's address is [redacted] N. First St., San Jose, CA [redacted]. PayPal PPX001066:1.1:59962e033391e AMFANSHOP.COM

Hello, I have attempted to contact you through voicemail without success, so I am trying email as an alternative. I purchased a sweatshirt, socks, and an iPhone case for my husband's Christmas gift. While the sweatshirt and socks arrived in one package, the iPhone case has not. Even though I received an email confirming its delivery, I did not find it in my mailbox or on the porch after checking multiple times. I would appreciate your assistance in resolving this matter. Thank you, Genevieve M. Williams

I recently received a message regarding my refund for a returned item. They mentioned being excited for future transactions, but I expressed my dissatisfaction with the charges. Spending $30.21, including a $13.99 shipping fee, for a 6-ounce t-shirt seemed excessive. Moreover, the $9.99 return cost means I'll only get $6.23 back after paying a total of $40.20 for an item originally priced at a little over $14.00. This situation is unacceptable, and I intend to advise my friends against making purchases through your site.

I recently placed order #[redacted]-[redacted] and noticed an error in the billing of one item. The Mexico Fanatics Branded Women's Sugar Skull V-Neck T-Shirt in black, with item number [redacted], was charged at $37 while it is listed on the website for $24. As the price has not dropped recently and the item has just been shipped, I believe there was a mistake in billing. I kindly request a credit for the difference between what I was charged and the current online price.

I was trying to order an item online when I encountered an issue. While answering some yes or no questions, the site automatically processed my order without giving me a chance to review and submit it. Unfortunately, I was charged $19.99 for shipping, and I did not intend to go through with the purchase. I have attempted to reach out to them via phone and live chat to cancel the order, but I have not been successful in getting a response.

I am extremely upset. I placed an order, paid for expedited shipping, and it was supposed to arrive today for a Christmas gift. Unfortunately, it did not come as promised. It's frustrating because I specifically paid for it to arrive on the 20th of December. If I decide not to cancel the order, I hope I will receive a refund for the expedited fee.

Order #[redacted]-[redacted] was expected to be delivered on December 13 to be wrapped as a Christmas gift. After calling this morning, I was informed the order was still being processed. It is a single item, so I am concerned why it hasn't arrived yet since it was due on December 13. I am usually patient, but this situation has me genuinely worried. Your assistance in tracking down this order would be greatly appreciated. Thank you, Pam.

I made a purchase on 12-15-19. One part of my order was shipped on 12-16-19. However, I recently received an email stating that there is no update on the whereabouts of the other item in my order. I am frustrated as I ordered this as a Christmas present well in advance. This is not the first time I have faced issues with ordering from fanatics. I am disappointed and this will definitely be my final purchase from them. The item number provided in the email is [redacted]-[redacted]. When attempting to use the online support option, which seems to be the only way to reach them as phone calls go unanswered, the system does not recognize this number.

I checked the status of my order [redacted] on FedEx, and it indicates that the items are at the FedEx facility in Broomfield, CO, which is 60 miles away from my location. The delivery date is set for the 28th, which is after the Christmas cutoff, causing me frustration. My attempts to reach out to Fanatics via phone and online have been unsuccessful. The phone call was disconnected due to high call volume, and the online chat only led me to a Virtual Assistant, which couldn't connect me to a live representative. I prefer speaking with a person rather than a robot. I am puzzled by the delay in the 60-mile delivery distance. When I visited the FedEx website, I encountered the same issue with the Virtual Assistant and couldn't find a contact number for FedEx.

I purchased a Washington Nationals JH Design Youth [redacted] World Series Championship jacket in size XXL for my grandson on December 11. The item did not arrive as expected by December 12. I called today to inquire about the status of the order and was notified that it had been cancelled. I was not previously informed about this cancellation and would appreciate clarification on the reason for it. Could the order be reinstated, and if possible, when can I anticipate the jacket to be delivered to my grandson?

I purchased 6 items last Thursday, December 12, [redacted]. 3 of the items were merchandise, and 3 were gift cards. The merchandise arrived promptly, but the gift cards were meant for a party last night. Despite being informed they would arrive yesterday, only one arrived today, and now the others are delayed until the 27th. This delay is unacceptable and embarrassing as I attended the party without the intended gifts. I am disappointed by this situation.

Hello, I ordered four items from you and they were shipped separately. Two items have been received, but the other two are missing despite the email indicating they were delivered. The missing items are Product # [redacted], the OSU COWBOYS 18 oz tumbler, and Product # [redacted], the OSU Colosseum Full Zip Jacket in men's 2X size. I urgently need these items by Christmas Eve as they are for a special needs child, so it's crucial they are located and delivered promptly. Kindly assist in locating and sending these items. Thank you, Jessie N.

I recently purchased a custom shirt, but unfortunately, there were errors in the product. After contacting customer service, they assured me they would fix the issue. However, the replacement I received was also incorrect. Today, on 12-21-19, I attempted to reach out to them but was unsuccessful as they are not accepting phone calls. Instead, I was directed to a malfunctioning chat room. I am incredibly dissatisfied with their service. The initial product quality was poor, and the rectification process has been equally disappointing. I am seeking to have the product corrected promptly, considering the premium price I paid for it. My order number is [redacted].

I was just informed by Fanatics that my package has been shipped, but despite contacting FedEx, the product has not arrived. This means my 88-year-old grandfather will not be receiving his Christmas present. I am extremely frustrated. I have tried calling the customer service line over 30 times today and attempted to chat with a live representative, but no one has responded. This is the worst customer service I have ever encountered. I am in desperate need of someone to call me back. My number is [redacted].