Fanatics Customer Service Issues

I am very frustrated. I placed an order on 11/17/[redacted] for an item that was in stock but never received it. After contacting the website through chat, I was informed that my order was never sent and is now out of stock. Despite expressing my strong desire for a Las Vegas Raiders decal multiple times, the representative only offered a refund, which I declined. I want the decal, not a refund. They suggested placing a new order, which I am unwilling to do. I feel ignored and mistreated. I demand that the company rectify this mistake by sending me the Las Vegas Raiders car decal or magnet. My address is [redacted] Towson Blvd, Miamisburg, Ohio, [redacted]. My name is Jeni Payton, and my email is [redacted] My order number is [redacted]-[redacted]. Please understand that sending me the decal is the least the company can do to make up for this error. I am extremely dissatisfied and will keep pushing until this issue is resolved.

I ordered a gift for my granddaughter from Fanatics on November 13th, [redacted]. She will be traveling 8 hours to be with us for Christmas, but the order is still just processing. The estimated delivery date is December 21, [redacted]. I am feeling terrible that out of 10 grandchildren, the only one without their gift might be the one who asked for something from Fanatics.

On November 17, I placed an order with Fanatics (Order #: 21-6[redacted]). I received an email on November 23 about a delay, which was fine as I ordered early for Christmas. However, by December 6, I still hadn't heard anything. I tried tracking my order, the help desk, and chat support on the site, but none worked. The tracking order has been down since my purchase. The customer service is inadequate, canceling my order without providing any shipping information. I spoke to a supervisor who apologized but couldn't help. This lack of communication and professionalism is a disgrace. I need immediate answers or I will take further action. Please email me promptly. Carmen Arruda

I am inquiring about the second part of my order that was not delivered to me. I am missing the XL Pittsburgh Steelers men's vest and the Miami Dolphins women's sleep shirt. I did receive the XL Pittsburgh Steelers jersey and Jets face mask, but the other two items are still missing. I would like to track the remaining items in my order. My name is Melovee Baldwin Kalkstein, and these items are meant to be Christmas gifts. I believe the UPS tracking number for my order is [redacted][redacted]32. I appreciate your assistance in resolving this matter. Thank you, Melovee Baldwin-Kalkstein.

I had trouble paying with my credit card on your site, so I ended up ordering the Boston Red Sox '47 Juncture Clean up Trucker Snapback Hat - Navy/Natural from Walmart. I received the first hat today, December 16, [redacted]. However, a duplicate order was placed and charged for. Now, I have another hat scheduled for delivery on December 21, [redacted], which I don't need. How can I cancel the second hat delivery and get a refund for it? The item number is [redacted][redacted]. Thank you.

Dear Customer Service, I am reaching out regarding an order placed by my son for an AJAX shirt on 21 October. The order was confirmed, paid for with MasterCard, and the estimated arrival date was 3 November, as per the email received. However, as of 4 December, the order has not been received. Upon checking the website, the status still shows only the estimated arrival date with no further updates on delivery. We kindly request for the order to be canceled and the amount reimbursed to the MasterCard used for payment. I have attached the confirmation of the payment made on 21 October [redacted] for your reference. We look forward to your prompt assistance on this matter. Best regards, A.H. van Stegeren & R.T. Van Stegeren

Subject: Issue with Ajax Amsterdam 21/22 Home Jersey Order I am writing to address an issue with order number [redacted]-[redacted] placed on October 21st for an Ajax Amsterdam 21/22 Home Jersey (Product Number: [redacted]1) in size M. The order was paid for using a MasterCard and was confirmed, with an estimated arrival date of November 3rd communicated on October 22nd via email. Despite the confirmation, as of December 4th, the shirt has not been received. Upon checking the order status on your website, only the estimated arrival date is displayed without any further updates on the delivery status. Due to this delay, we kindly request that the order be canceled, and a refund be issued to the same MasterCard used for payment. Attached is the confirmation of the payment made on October 21st, [redacted]. We appreciate your prompt attention to this matter and hope for a swift resolution. Best regards, A.H. van Stegeren & R.T. Van Stegeren

Hello, I won a Patrick Mahomes helmet from Pristine Auction. I originally ordered a Steiner COA helmet, but received a Fanatics COA helmet instead due to a vendor issue. The total cost was $[redacted]. Unfortunately, the authentication number on the hologram is showing as invalid on the Fanatics site. Despite reaching out to Pristine Auction multiple times, they have been unable to resolve the issue with Fanatics. I am frustrated because this significant purchase of sports memorabilia is showing as invalid. Your assistance in this matter would be greatly appreciated. Thank you. - Michelle

Order # [redacted]-[redacted]. I was assured in chat that I would receive a refund if my order did not arrive by 12/23. I saved the chat for proof. Despite multiple calls requesting to speak with a supervisor, the agent keeps ending the chat. The order was for a Christmas bear shirt and hat with expedited shipping guaranteed in 5 business days. Placed on 12/11, it missed Christmas. It seems the order will arrive late.

I accidentally had a duplicate order. I ordered a NY Jets Jersey and an Ohio State black Hoodie, but when I missed a payment, I wrongly thought my order was canceled. I received one package with both items, returned the Jersey due to size issues, and now, the second order arrived without the black hoodie. I've started the return process for the second Jersey, as it was also the wrong size. I am wondering why I never received the second black hoodie; I assume they were shipped separately. I want to return both the hoodie and the Jersey from the duplicate order, but to do so, I need assistance since the system does not recognize one of the order numbers for processing the return. Thank you in advance for your assistance.

I placed an order for a custom New England Patriots jersey on November 30th as a Christmas gift. The order number is [redacted]-[redacted]. I expected the delivery by December 9th according to your website's Christmas delivery policy, which stated orders made by December 12th would arrive in time. It's now December 29th, four days after Christmas, and my order hasn't even been shipped. Your Twitter support mentioned it won't ship until January 4th, which is highly inconvenient. I wanted the jersey well before Christmas, and the delay is disappointing. I no longer need the item due to the delay and wish to cancel the order and receive a refund of £66.24, including delivery costs. According to your terms and conditions, I have the right to cancel the order since it hasn't been dispatched. Please terminate the order and process the refund promptly. The entire experience has been distressing, and the offer of a 30% discount on a future order is not satisfactory. Imogen

I bought a 3/4 sleeve Buffalo Bills Josh Allen t-shirt on October 14 and now want to return it. I haven't received an order confirmation email and keep facing the same questions when I call for help, which is frustrating. The payment of $52.43 for the shirt was made on my card ending in [redacted] to Fanatics. Please contact me at [redacted] Thank you. - Linda C.

I have received my order, but unfortunately, the name on the jersey is incorrect. I would like to return it. The name should read "BEY" instead of "BLY." I paid $[redacted].00 for this item and have already made the payment. I am hesitant to send it back to the UK and would prefer if it could be returned to you for correction. My order number is 21-6[redacted], and it was sent to me at Patricia O'Connor, 74 Bogert Avenue, Pearl River, NY. I was unaware that the order was being shipped internationally when I made the purchase. As a 78-year-old, this situation is causing me a lot of distress. Your assistance in resolving this matter would be greatly appreciated.

I am experiencing difficulty returning an item that I have been billed for. I have placed three orders, received them, and have been charged but cannot find the order in your system. Despite searching by phone number, I have been unsuccessful. I am frustrated after spending over an hour trying to resolve this matter. I used my Capital One Venture Visa to purchase and would like to return the Danny Werfel Ring of Honor Gator Football Jersey with an MSRP of $[redacted]. The label numbers are P31886 for the Mens Adult Name & Number Untouchable Jersey in Game Royal design.

I am disappointed with my recent experience. I placed an order on 12/13 and was charged $74.85 for the hoodie, shipping, and tax. The item was supposed to arrive by 12/23, but it came the week after Christmas. Furthermore, the size I ordered was a LARGE, but the hoodie was extremely small. When I returned it, I only received a refund of $52.40, resulting in a $22.45 loss. I wanted the Yankee 'Protect the Plate' Police Hoodie for my son, a Police Officer in Upstate New York. Unfortunately, this whole experience with Fanatics has been unsatisfactory, and I am not happy with the outcome. -Rog Roman [redacted] Baldwinsville, N.Y. [redacted]

Hello, my name is Scott, and I have been a long-time customer of Topps products. After seeing a positive experience shared by another customer regarding redemptions, I wanted to share my own recent struggles. I had multiple redemptions, including a Jo Adell Clearly Authentic auto, a Blue Jo Adell Clearly Authentic auto, and a Kelenic Topps Chrome auto. Unfortunately, the codes were damaged, preventing me from entering them online. Despite multiple attempts and reaching out to Topps, I faced challenges. The customer service representatives could only locate one of the three redemptions I had sent in. After numerous interactions, I received a base Jo Adell auto but not the other cards I was expecting. Although I received a "care package" with some cards, they did not match the value of the missing cards. I also had an unresolved issue with missing hits from my Topps Stadium Club Chrome box that was not addressed. I am hoping for some assistance or resolution from Topps regarding these matters.

Parcel: [redacted][redacted][redacted] Delivered in your mailbox Delivered To Delivered On VUURGATSTRAAT 68 today 12:10 Your parcel was delivered in your mailbox today at 12:10. I received this notification in my mailbox. Regrettably, the delivery person did not leave any package in my mailbox. I am still eagerly awaiting the package I ordered on August 15, [redacted]. Yours sincerely, Cabuzel Colette Today at 12:10 Your package was delivered at 12:10 today in your mailbox. I received this notification in my mailbox. Unfortunately, the delivery person did not leave any package in my mailbox. I am still waiting for the package I ordered on August 15, [redacted]. We have received your inquiry regarding the delivery of your shipment on 15/09/[redacted]. Ensuring the careful delivery of your shipment is crucial to us. We apologize sincerely for any inconvenience caused. Since you are the recipient of this shipment, we urge you to promptly contact the sender as they are the designated person to initiate an investigation for this shipment. Kindly note that your case has been closed. For any further inquiries, please do not hesitate to reach out to us. Warm regards, Mélodie Your customer service representative

My credit card information was stolen, and the thief made a fraudulent purchase of roughly $1,[redacted]. The order was placed on Fanatics.com and was sent to an address different from mine. Despite this discrepancy, the order was still processed without issue. I have been attempting to reach a customer service representative for three days in order to cancel this fraudulent order but have not made any progress. Dealing with this company has been incredibly frustrating, and I am feeling both disgusted and angry. I would advise everyone to avoid doing business with them. The fraudulent order number is [redacted]-[redacted]. If necessary, I am prepared to take legal action against this company, although I hope to resolve this matter without having to go through that hassle.

I placed an order on November 14, [redacted], and quickly received one item, but the other item was delayed due to being out of stock. I was regularly updated on the new delivery date, which was initially set for November 25. However, the second item has not arrived, and tracking information is unavailable. I have attempted to contact customer service through various channels without success. The missing item was intended as a gift and has not arrived in time. I kindly request a refund or an expedited replacement to ensure the recipient is not disappointed on their birthday.

I bought two items on Cyber Monday, one regular and one special, both said they'd ship in 3-5 business days. I haven't received the special item yet, and my account now says it will ship on December 26th, over a month after I ordered. I need it before Christmas as I ordered it in November and wasn't informed it wouldn't arrive in time.