Expedia Customer Service Issues

I recently discovered that I am unable to make reservations at Kensington Hotel in Ann Arbor or Even Hotel in Ann Arbor. Despite this, I unknowingly booked a room through Expedia and everything seemed fine with payment. Expedia charged me $[redacted].50. Since I never stayed at the hotel, nor was I able to, I am requesting a refund for this amount to be credited back to my account. Best regards, John F.

During my recent check-in at Comfort Inn in Syracuse, NY, I encountered an issue where the front desk clerk mentioned seeing my credit card on file, but my prepayment wasn't showing up in their system. The property appeared as nonexistent on their screen, leading to the request for another payment. With a concert performance scheduled that day, I didn't have the time to dispute the matter. I made the booking through Expedia personal assistant. However, I never heard back regarding this issue. I would appreciate it if my prepayment could be refunded promptly.

Bonjour, Je souhaite signaler que je rencontre des difficultés à vous contacter par téléphone, car les numéros semblent ne pas fonctionner correctement ou être redirigés vers les pompiers. Mon itinéraire est le suivant : [redacted]. Après vérification, j'ai remarqué qu'un vol direct Air France A178 arrive à 17h25 à Mexico, ce qui me permettrait de prendre une correspondance plus tôt pour Puerto Vallarta, contrairement au vol que j'ai actuellement réservé de Mexico à 22h05. Pourriez-vous également m'aider à trouver un vol au départ d'Oaxaca le matin du 28, pour que je puisse prendre mon vol de retour de Mexico à Paris le même jour sans souci de correspondance ? Je reconnais avoir eu des difficultés avec Internet et m'en excuse, étant peu habituée à son utilisation du fait de mon âge avancé de 78 ans. Par conséquent, je n'ai pas souscrit à une assurance. Merci de votre compréhension et de votre assistance. Raymonde Reboh Massabie

I encountered an issue trying to book a reservation in Valdosta, Georgia on 01/13/[redacted] through my phone while traveling. Whenever I input my name, the entire screen would start shaking. Despite attempting twice, the problem persisted, so I decided to contact Wingate By Wyndham directly instead. The total cost amounted to $[redacted] with additional charges for 4 different taxes and $10 for our 2 dogs. After settling the hotel bill, my husband received a notification on his Capital One account indicating that Wingate had charged us and Expedia had charged us twice. The Expedia charges are currently pending and need to be voided. Despite trying to reach out to Expedia multiple times, I only encounter automated messages and various prompts before being disconnected due to issues locating my phone number or the last 4 digits of the credit card.

I have been waiting for a refund for three months now, and I had received confirmation back in November. When I contacted a customer service agent, initially they mentioned that the hotel was supposed to reimburse me. I clarified that Expedia charged my card incorrectly, and I have an email confirming my refund of over $[redacted]. Despite this, the agent then claimed that I had already been refunded, which was not the case. Each time I request to speak to someone over the phone, I go through the entire process only to be disconnected. This constant back and forth is frustrating, and I am hoping to receive my refund soon. This has been the worst experience I have ever had with an agency, and no one has attempted to rectify the situation. I'd appreciate it if a supervisor could call me at [redacted] instead of a representative who is not properly addressing my concerns.

I used RBC Avion flight credits to book a flight for my son departing on Jan 27, [redacted]. Despite the booking being sent to ticketing on Jan 13, [redacted], I have not received the travel itinerary via email. After multiple attempts to contact RBC, enduring long wait times, roaming charges, and being informed that Expedia is now handling RBC Avion Credit bookings, I find myself still waiting on hold with Expedia for over an hour. Although I provided a call-back number, I have not received any calls. Frustrated by the lack of communication and the additional charges on my RBC Visa, I am left without the essential itinerary as the flight departure approaches. I am unable to reach a human contact at either RBC or Expedia, and attempts to wait on hold result in disconnection. I urgently seek guidance on how to proceed in obtaining the necessary flight details.

I was part of the Southwest incident over the Christmas holiday. I had made a booking for three people on Spirit Airlines through Expedia on December 27, [redacted], from LAS to ABQ. The flight number was NK2510 with CONFIRMATION # OF447P. Unfortunately, the flight got canceled, and we are seeking a refund. My niece paid a $[redacted].00 baggage fee using her credit card. The flight for all three of us was charged to my credit card. I have noticed additional charges on my credit card related to this issue. I would like to provide further details via email for your assessment. Please share a link for me to send the necessary information. I appreciate the professionalism of your employees with whom I have spoken, but the matter remains unresolved. Best regards, Anthoney Carrillo

Dear Sir or Madam, Confirmation: Q3CF4C Expedia Itinerary: [redacted][redacted] Regarding our booking through your travel portal, EXPEDIA, I am seeking your assistance. I have tried to contact you several times without success. Due to my disability and having a child with me, it is impossible to make the connecting flight to Melbourne in a 1-hour layover. The plane from Leipzig typically lands on an outer position, and we need to go through security and passport control. As a result, we will miss our connecting train to Melbourne. I kindly request to revert our flight back to the original 8:40 AM schedule or book us on an earlier flight where we can make our 12:30 PM connecting flight to Melbourne. Additionally, we did not receive any information from you regarding our flight being rescheduled to 10:30 AM. We did not provide confirmation for this change; it was done unilaterally by you. According to Article 8 of passenger rights, we are entitled to be rebooked on a suitable earlier flight where our connection is guaranteed. We cannot arrive in Australia a day later as we have commitments to fulfill. I hope for a prompt resolution to this matter. If not resolved promptly, I may consider seeking press coverage and legal action due to my disability. Please refer to the communication thread with Singapore Airlines I have enclosed along with our booking details. Feel free to contact me by phone at [redacted]. M. Sentek

I am facing an issue with Iberia changing my flight time. My reservation code is NR6MV, and my name is MERY ELIZABETH ROEL. I am currently in Nicaragua and scheduled to arrive in Miami at 1:55. Unfortunately, I will not make the connecting Iberia flight departing at 15:30 on the same date. I need this matter resolved promptly. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help.

Hello, I've been trying to resolve an issue with my Courtyard by Marriott reservation in Cancun. I had mistakenly booked it for Feb 19, [redacted] instead of Feb 8, [redacted]. After reaching out multiple times and waiting more than 80 hours, I finally spoke to a representative who supposedly canceled the reservation, providing me with confirmation number [redacted]. Unfortunately, when I tried to make a new reservation, the original one was not canceled. I managed to cancel it via your website today, but I'm still seeing charges. I have a confirmation number for the cancellation. Can you please assist me with this matter? Thank you, D. Padilla.

Good day, I am writing to this email as it is the only one I could find. I am Dr. Giovanni De Vita representing the Ulss 9 Scaligera Health Company in Verona, Veneto. I kindly request five minutes of your time and assistance in understanding how we can better operate. Our company has been nationally involved by the Presidency of the Council of Ministers in a project called "Social Tourism and Social Inclusion." One of the goals of this project is to connect all accommodation facilities, social, cultural, and sports activities that cater to individuals with disabilities and their families. Our initiative is to create a website titled "Social Tourism and Social Inclusion- DA.0" to showcase all participants. We have engaged with Trivago for sponsorship and promotion, who have directed us to your portals for further collaboration. We would like to inquire about the possibility of including a section dedicated to diverse abilities on your platforms. I look forward to your courteous response. Best regards, G. De Vita

I am Marcus McFarland, I am trying to rebook a ticket issued in March [redacted]. Due to COVID, the ticket was extended for redemption until September [redacted]. The itinerary number is [redacted][redacted]. However, when I use the virtual agent, they cannot locate it using the provided information. I also tried with the phone number 1-[redacted] or the last VISA number [redacted]. British Airlines confirmed the ticket is still open under the code Q26QIQ but they are unable to rebook it. Expedia is responsible for this rebooking. I was advised to ask Expedia to contact the US Trade support at 1-[redacted] if they cannot find the information. The customer service line is currently experiencing system issues. I need to rebook for a flight in March [redacted] using the $[redacted].84 credit. I am hoping for assistance and would appreciate if you could communicate updates to my wife's email.

I had an incredibly negative experience at a newly taken-over OYO hotel property. The Tulsa Square Hotel Central lacked basic amenities like proper signage, Kleenex, hangers, and had various maintenance issues. The front desk was unprofessional, the room had cleanliness issues, and the overall condition of the property was appalling. Not only was the service subpar, but I also noticed inaccurate charges on my credit card. I tried to reach out for a refund but faced difficulties contacting the management. This experience was so disappointing that I need a resolution urgently. Larry Teeter

I made a reservation for a two-night stay at Kasa the Oxford in Seattle five months in advance. I was searching for an accommodation right on the waterfront but couldn't find an affordable option within our budget. Due to my severe scoliosis and difficulty walking, I need a place that's convenient for me. I contacted a representative on 2/5/23 who claimed to have spoken with the hotel but was unsuccessful in securing a refund. When I inquired at Kasa directly on 2/6/23, I discovered that refunds are typically granted 5-7 days before the stay, with third-party bookings handled by Expedia. I believe I was misinformed about the hotel's policies and am now requesting a cancellation and refund of $[redacted].66 due to my physical limitations. I have had positive experiences with Expedia in the past and hope for a favorable outcome. The reservation is under the name Bruce Dougan for 6/2/23 - 6/4/23, booking reference [redacted][redacted]. I await your response.

I am traveling with my family and we were attempting to book a room along I-10. However, I received a text indicating a room was booked elsewhere and the funds were deducted from my bank card. We arrived at the Best Western Value Inn & Suite in Lake Charles, but they informed me they have no reservation under my name. Feeling exhausted after a full day of driving, I just want to relax and get some rest. My main concern now is how to get a refund for the money taken from my bank card.

I am trying to get a refund after a frustrating experience during our family trip. While traveling on I-10, I attempted to book a room but received a text indicating a reservation had been made elsewhere, with the payment taken from my bank card. After driving to the Best Western Value Inn & Suites in Lake Charles, they had no record of my booking under my name. I am exhausted from a long day of driving and just want to rest. How can I go about getting my refund?

I'm traveling with my family and we were trying to book a room on I-10. However, I received a text saying a room was booked elsewhere and the money was taken from my bank card. I then drove to the Best Western Value Inn & Suites in Lake Charles, but the front desk was very rude and claimed they had nothing under my name. I believe the booking was made through a third-party website called Hooper. I'm exhausted after driving all day and just want to rest. How can I get my money back?

I'm traveling with my family and we were attempting to book a room on I-10. However, I received a text stating a room was booked elsewhere and the payment was taken from my bank card. I arrived at the Best Western Value Inn & Suites in Lake Charles, but they have no record of my reservation. I am exhausted from driving all day and just want to rest. How can I get a refund for the room that was mistakenly booked elsewhere?

I wanted to inform you that the reservation I had at the Best Western Franklin Town Center Hotel & Suites in Franklin, TX from May 11 to May 14 has been cancelled. Unfortunately, there will be no refund as per the cancellation policy in place. If you have any additional rooms, car rentals, or activities booked, please remember to cancel them individually. The refund, if applicable, will be the total amount paid minus any cancellation fees.

Hello, I am currently in Mexico from Northern California and having difficulties reaching you by phone. I would like to cancel my Expedia itinerary with the number [redacted][redacted]. The itinerary consists of round-trip tickets on Aeromexico Airlines for two passengers: S. Booth and S. Clement, traveling from ZIH to QRO from 10/26/23 to 11/04/23. The airline's confirmation code is CHCXNP. I have reviewed Aeromexico's cancellation policy and believe I am eligible to cancel and receive a credit. Expedia's code for this booking is 3BJVRL. The reservation also includes a two-night hotel stay that falls under a flexible cancellation policy. After considering all the costs involved, cancelling is the most practical option for us at this time. Your assistance in processing this cancellation would be greatly appreciated. Thank you, S. Booth.