Etsy Customer Service Issues

I purchased a stuffed animal stocking expecting a new item, but was disappointed to receive an old, used, and damaged product. I am looking to return the item and receive my refund of $40.70. After opening a case with the seller on Etsy, I was told they would address the refund upon their return home, but it has been over a week and I have not heard anything regarding the return label. Etsy has now closed my case without resolving my concerns, seemingly favoring the seller's side. As a dissatisfied customer, I am considering filing a complaint with the BBB and have also informed my bank to dispute the charges. I urge Etsy to provide an urgent resolution to this matter, as it has been causing me stress for two weeks. Thank you, E. Collett. Order # [redacted].

My 17-year-old daughter created an Etsy shop, put effort into setting it up, and even began promoting it. After someone placed an order, Etsy informed her that she couldn't have a shop and suspended her account. I agreed to partner with her, submitted my ID and an appeal, but we haven't heard back. My daughter is stressed as many of her friends have been promoting her on social media. We updated her account with my information, but we're waiting for Etsy to respond. I would appreciate it if a service representative could reach out to us to provide a timeframe or address any other issues. Thank you.

I have recently received an email from Etsy regarding my unverified bank account. They have requested verification by confirming two small deposits from Plaid. If these deposits are not confirmed within 14 days, my shop on Etsy will be suspended. I am unable to contact Etsy customer support as I have closed my Etsy account. Can someone provide guidance on how to shut down Plaid?

I purchased product Transaction ID: [redacted] from HealthSupplies123 on December 3, [redacted]. The delivery was supposed to take 3-5 days, but it has not arrived yet. I emailed them on December 10, [redacted], but I received an unreadable response. I informed them of this issue in another email. My bank account was charged €[redacted].98 immediately. I tried contacting the seller, but it was unsuccessful. I have reached out to Etsy and will take further action if necessary. I will involve my lawyer and the police if I do not receive a response soon. Thank you. I reside in France.

Hello, my name is Stephen. I am inquiring about the item I purchased from a seller on Etsy. The order number is [redacted], it is a ring from Majic Cloud Designs. I wanted to check the status of my purchase as I received confirmation that it was dispatched but haven't received tracking information yet. I contacted the seller for the tracking info by Jan. 13, [redacted], but have not heard back. I am patiently waiting for a response and thought I would try reaching out here for any other information. I prefer speaking in person to get updates easily. Thank you, Stephen.

Regarding your response, I have not yet heard from the seller about the tracking information they promised to provide. I believe they will eventually give it, so I acknowledge I may be too anxious about this and trying to avoid overthinking various scenarios. It's challenging not being able to directly communicate with those to whom you've paid money, hoping they are as trustworthy as they claim, and that you'll receive what you've purchased. All my concerns revolve around this. I did receive a dispatch notification via email, which gives me some hope regarding the ring. I'm simply waiting for the tracking number now. Thank you for your reply, I will keep you updated as I receive more information. Sincerely, Stephen

The Etsy Admin closed the case and issued a full refund to the customer for the more than [redacted]-year-old French silver-plated spoons she claimed were not clean enough. The Admin did not ask for the items to be returned, only requested a shipping label which is not an option for European sellers. The seller offered to take back the items if clear photos were provided to support the claim, but the photos submitted were taken in dim lighting to make the spoons appear darker. The Admin did not ask for better photos before making the decision. The seller's account balance has been negative for over 58 days due to the refund, and they are still seeking human support with responses that seem automated. The seller feels that if only AI support continues to run the company, it may not survive much longer. They feel robbed and are considering seeking advocacy to recover their money and may also ask for moral compensation for the insulting attitude.

I received an email from Katie Catherine today regarding the newborn outfit I ordered, a monogrammed onesie in white. There was some confusion as Katie thought I wanted the embroidery in white, making the name hard to see. I requested the top right option in pink, as shown in the photo attachment. I have tried reaching out via email and phone with no response, which is concerning as the outfit is fully paid for and needed urgently for a newborn. Can someone assist me promptly? My name is Leslie Signore, and my contact number is [redacted], email [redacted] I need to ensure the correct color is selected for the order to proceed. Your help with this matter is greatly appreciated. Thank you.

I purchased 4 yards of purple rose fabric on Dec. 28th from Smyrna Fabrics in the UK. Although the package arrived promptly, it contained the wrong color material. Smyrna's website offered the fabric in red or purple, and my order clearly specified purple. Despite notifying the seller of the error, I have only received vague responses requesting photos of the material. I feel I have been patient and cooperative, and I still desire the correct purple fabric. I believe I should receive compensation for this inconvenience. I prefer not to return the red material and incur additional shipping costs due to their mistake. Thank you, Judy P.

I purchased fabric from Boutique of Fabrics, but what I received does not match the picture. I am requesting an exchange or refund for the correct fabric. I have already reached out to the seller via email with no response. The print on the fabric I received is much smaller than what was displayed in the picture. I'm disappointed with the lack of support and encounter an error when trying to reach out online. My order number on Etsy is [redacted], and the USPS tracking number is [redacted][redacted]82. To resolve this issue promptly, please contact me at [redacted] or [redacted]. Thank you.

I purchased a grave marker for my late husband in December [redacted], but it has since changed color and become unreadable. I have tried reaching out to the seller and Etsy for assistance, but have not had any luck. This situation is very distressing for me as it is the only marker for his grave. The gravestone itself, ordered in December [redacted], is still unfinished. Due to my disability, I am unable to visit his grave frequently. I am now seeking a refund or replacement. Unfortunately, I cannot take a photo of the issue as I do not own a cell phone. Once I receive a replacement, I am willing to return the item. Any assistance you can provide would be greatly appreciated. My late husband and I were married for over 50 years, and this situation has added to my grief. Thank you for your support. - J. A.

I am attempting to purchase some "Life of Spice" cards on Etsy. I chose the selection of a 4-card pack where I can pick and choose the cards. However, when I select a specific card, I get charged immediately for that one card. Subsequently, choosing another card results in an additional $29.50 charge. The $29.50 is meant to cover 4 cards, not one at a time. I need to order them quickly as I want to send them as a gift soon. I am having trouble figuring out how to order the specific cards I want. Anyone able to assist me with this dilemma?

I purchased a branding iron for $[redacted].55 from one of your vendors a while back. Upon delivery, I discovered it was defective. After informing the seller through email, I returned the item at my own expense via priority mail to the provided address. The USPS confirmed the delivery. I reached out to the vendor multiple times without much success. Finally, after a month, the vendor responded, claiming to have been away. However, I have yet to receive a replacement or any update on shipping. Recently, I received the package back, marked as "return to sender." It seems the vendor has moved out. This situation has cost me nearly $[redacted]. I am concerned about potential fraud and wonder what actions I can take. Thank you. - B.L.

As an Etsy seller under the username WagnerPhotographyFL, I primarily sell shirts through the platform using Printful for the printing process. Unfortunately, in January, my credit card linked to Printful was compromised and needed to be updated. When a customer ordered 3 shirts from my shop on Etsy, Printful couldn't process the payment due to the outdated card. I promptly updated my credit card details with Printful upon notification a week and a half ago. However, it seems Printful has not reattempted to charge the new card for the printing costs, causing the order to be delayed. The Etsy order number for this transaction is #[redacted]. I am requesting assistance from Etsy and Printful to collaborate and finalize the order now that my credit card information has been successfully updated. Thank you. - Gregory Wagner

Hello, I am reaching out regarding a purchase I made on Etsy last year. The order was shipped from the United States to France, where I reside. The delivery was crucial as it was a gift for my wife, an engagement ring, before we headed out on vacation. Despite the seller's assurance of timely delivery, the package was significantly delayed and held up by customs while I was unable to intervene due to my location abroad. Realizing the package would likely be returned to the seller, I requested a refund, as per our agreement. Regrettably, the package has been stalled in Chicago since October, and the seller has merely advised patience without providing an alternative. Though I considered involving Etsy, the timing was not ideal, and now it seems too late. The engagement ring is valued at approximately [redacted]€, and I find myself at an impasse with the unhelpful seller. Attempts to contact Etsy directly have been fruitless, prompting me to seek assistance elsewhere. I appreciate any advice or assistance you can offer. Thank you, Steve L.

Hello Pearl Wilson, I need help regarding my password. I am inquiring about my order #[redacted] from Etsy. Thank you, [Initials] Hello [Initials], I understand you did not receive your order and there is no information available. Let me assist you further. I will redirect you to a secure page to connect with a Computer Technician through JustAnswer for a small fee. Rest assured, they will assist you promptly. Kind regards, Pearl Wilson

I purchased a rectangular wall clock from The King's Shadow in January with transaction ID [redacted]. The total amount charged was £[redacted].25, which included a shipping fee of £8.45. The estimated delivery window was between the 9th and 22nd of February. However, I received an email from the company two days ago stating they will not be shipping my order or providing a refund anytime soon. The charge on my bank statement appears as Etsy. I am now looking to Etsy for a full refund promptly. Thank you. Best regards, Lynn R.

I placed an order on January 14 with order number [redacted]. The seller has been unable to provide me with a delivery timeline. I am leaving for vacation in 2 days and I am frustrated as I bought these items specifically for my trip. Despite my repeated inquiries, all the seller keeps saying is "soon." I am very displeased with this situation. Thank you. Seller keeps reassuring me with the same message: Dear Buyer, We have shipped your item. Please be patient, you will receive it very soon. Have a good day. Thank you. The seller's response remains unchanged: Dear Buyer, We have shipped your item, but delivery is taking some time. Kindly wait a little longer. You will receive your item soon. Have a good day. Dear Buyer, Please wait a little longer, your item will arrive very soon. Have a nice day. Thank you.

Hello, I purchased a handmade, unglazed 35mm terracotta Tajine from OthboutiqueFrance on Etsy on 01.11.22 for 70,00€ (Transaction No. [redacted]). Unfortunately, the product arrived poorly packaged, resulting in the Tajine being broken into pieces, with the top knob of the lid sticking outside of the box. I have been attempting to contact the seller since 4 Jan. [redacted] without success. The only response I have received is an automatic message from elhahy stating they are currently busy fulfilling orders. I would like a replacement for the item, shipped with appropriate packaging for fragile items. Thank you, N. Smith

Dear Etsy Support Team, I am reaching out regarding the recent deactivation of my Etsy account under the username [MinimalistCreations]. I want to emphasize that I have not breached any of Etsy's policies and wish to appeal the deactivation of my account. Understanding Etsy's dedication to the safety and well-being of its users, I can confirm that my actions have always aligned with Etsy's guidelines. In case there has been any misinterpretation or misunderstanding related to my account, I am eager to address and clarify any issues promptly. I kindly request more information regarding the grounds for my account deactivation and any specific measures I can undertake to address these concerns. I am fully committed to upholding Etsy's policies and fostering a constructive presence on the platform. Thank you for your attention to this matter, and I am hopeful that we can resolve any potential issues to enable me to resume using Etsy smoothly. Best regards, Kawtar