Emirates Customer Service Issues

Subject: Emirates Customer Service Issue Emirates Ref.: DXB/X/LC/[redacted]/[redacted] On March 9, [redacted], I received a response from Mr. Liam at Emirates regarding my recent complaint. However, my main concern about not being allowed to bring my laptop with a bag on board has not been addressed. I have been traveling internationally for the last 15 years, and every airline has permitted a laptop with a bag in addition to one carry-on cabin bag. Even on my recent flight from LA to Delhi on August 26, [redacted], Emirates (Ticket number: [redacted][redacted]) allowed me to bring my laptop with a bag on board along with my cabin bag. Due to the unexpected refusal by your staff in Delhi, I had to place my laptop bag inside one of my checked suitcases, causing it to be overweight. I kindly request a reevaluation of the situation and appropriate guidance for your staff, as well as a refund for the excess charges incurred. This is not solely about the financial aspect but also about maintaining the airline's reputation and consistency in its service standards. I anticipate a positive and fair resolution soon. Best Regards, Ashwani Kumar [redacted] Starwood Lane San Diego, California [redacted]

Dear Emirates, I am writing to express dissatisfaction with the treatment of a Gold Star passenger on flight P8AG52 from Harare to Sydney. Despite paying AUD [redacted] for the ticket, the refund issued upon cancellation in February [redacted] was only AUD [redacted]. This is unacceptable given the flight was cancelled by Emirates, leaving the passenger stranded in Harare. Julie, an Emirates Gold Member, deserves better treatment from the airline, especially during these challenging times of the pandemic. It is vital for Emirates to uphold fairness and provide a full refund to ensure customer satisfaction. I urge Emirates to rectify this situation promptly and uphold their reputation for excellent customer service. Sincerely, Kenneth F. March 15, [redacted]

Yesterday afternoon, I broke my foot. My flight from Phuket to Nice is scheduled for March 28th, and I would like to upgrade to business class by paying, of course. If the flight is already full, perhaps changing the date is an option since I cannot travel in economy class. I will also need assistance as I am unable to walk. Can you please upgrade me to business class on my March 28th flight, or if not possible, change my departure date to travel in business class? Thank you in advance for your response. Have a great day.

Dear Sir/Madam, I am seeking information regarding my recent travel experience. On February 9th, I had a ticket from Lahore to Bolivia. Despite having all the necessary documents, I was not accepted for a boarding pass by your boarding department. I am unsure why this occurred since my ticket and documents were in order. I need guidance on meeting Emirates Airlines' requirements for my upcoming travel. Thank you, Majid Ali from Pakistan

Subject: Assistance with Emirates Transit Visa Query Hello, I recently reached out to Emirates airline regarding applying for a transit visa after purchasing my tickets. My confirmation number is NYSH3F. My husband and I are US Permanent Residents traveling to Accra, Ghana, stopping in Dubai for 4 days. My husband successfully applied for his tourist visa online, but I encountered issues. Despite following instructions, I couldn't apply via VFS Global as suggested. I received a response instructing me to apply for the visa either with a sponsor at Emirates counter or through emirates.com's "manage a booking" feature. The system requires a confirmed return ticket under one booking reference to apply. It's crucial to ensure a minimum stopover of 8 hours for a 96hrs/48hrs visa. Additionally, visa validity is strictly 30 days from the issue date. I appreciate any guidance on resolving this issue. Thank you. Best, Fola Latinwo

Good Afternoon, I recently chatted with Qaymuddin regarding 56,[redacted] expired miles that I forgot to reinstate within the 6-month timeframe. Despite being informed several times that nothing could be done, I believe there might be a solution to this issue. As a customer service professional, I understand the importance of customer retention. Since it has only been a week past the 6-month deadline, I would appreciate it if we could discuss the possibility of recovering some of these miles. I have upcoming travel plans with Emirates for a family matter next month and would like to resolve this as soon as possible. Please contact me at your convenience. Thank you for your attention to this matter. Best regards, S. Rusinko [redacted] [redacted]

Hello, I am Lorenzo Escobar-E, Blue Tier member. I recently discovered that my company was not including my Skyward membership number on my flight bookings. I have now corrected this issue. Could you please check my flights back to October [redacted] and ensure that the Skyward miles I missed are added to my account? Unfortunately, I do not have the boarding passes available. I would greatly appreciate your assistance. Thank you, Lorenzo

I am inquiring about the amount of tax that was paid on my ticket to the Government of Pakistan for my own tax records. My name is Dr. Pervaiz Mehmood Hashmi, and the reference for my ticket is CYYAKF with ticket number [redacted][redacted]. The billing address I provided is 15B North Avenue, DHA Phase 1, Karachi. I used my HBL credit card for this purchase with the billing address listed as Aga Khan University Hospital, Karachi where I work. My email address is: [redacted] My frequent flyer number is [redacted]3.

I am Akinwuni Glory. I am expecting an iPhone 13 Pro Max, a MacBook Pro, and a private envelope with Reference Number [redacted] from Emirates Customer Service. I was asked to pay ₦29,[redacted] for delivery since April 2nd, but I have not received anything yet. The sender is Patrick Glufos. He requested an additional ₦10,[redacted] for "discover dollars" in the package, and after I paid, he became unresponsive. When I called him, his line was busy, and he blocked me on WhatsApp. I tried contacting him from another number, and he promised to call me back, but I never received his call. Please help me with this urgent matter.

I have a booking with the reference number FWFN2N. The first passenger is Deepthi Pandilla, born on 11/11/[redacted], and the second passenger is Saanvi Rapaka, a child born on 27/11/[redacted]. My return travel from Hyderabad to Dallas was scheduled for Monday, 16/5/[redacted]. However, my daughter Saanvi is unwell, undergoing tests, and the doctor has advised against travel until she recovers. I am unable to travel until she is better. I would like to retain this booking as credit for future travel. Can someone assist me with this situation, please?

I am seeking assistance from Emirates in locating my lost black iPhone at Dubai airport on 03/04/[redacted], described as metallic light brown. The device had an Airtel line registered under the name Ida SERUNJOGI Mukwano gwa YESU. Despite checking with the lost property office at Dubai airport before my departure to London Heathrow, the phone had not been turned in. As of now, there have been no updates on its whereabouts. I am hopeful that it has been found and returned at this point. My ticket was issued in the name of SERUNJOGI Ida with Booking Reference: CYFQ1F. You can reach me via email at [redacted]

I have no issue, I would like to speak to someone to understand how Skywards Air Miles would work for me. I currently have [redacted] and am interested in buying more once I understand their value for my trips from London to Manila flights. Google shows the distance to be [redacted] miles each way, totaling [redacted] for a round trip. Can I exchange my miles 1 for 1 to purchase a ticket? If not, can someone please explain how it works? Thank you in advance. - T. T.

My sister and I were scheduled to fly from Heathrow to Delhi on 8.3.23 on Flight EK030. However, due to a wing issue, we were asked to disembark and take a later flight, resulting in us being over 5 hours delayed in Delhi. Upon returning to the UK, I submitted a compensation claim for both of us, which was approved by Cristina at Emirates Customer Affairs on 11.4.23. I sent in the required forms with our bank details on 16.4.23 but have not heard back. I followed up on 5.5.23 but still no response. Can someone please advise on the next steps to take? Reference number: LON/X/CZ/[redacted]/[redacted]. Names: A.D. Hallan and V.K. Basra.

Hello, I am Tejaswini N. V., a student heading to the US for my master's in fall [redacted] this August. I have reviewed your website but still have a few queries I hope you can assist with: 1) Do international students have special privileges such as free Wi-Fi, extra baggage allowance, or flight ticket discounts when flying with your airline? 2) Could you provide information about the dimensions and weight limits for both cabin and checked baggage on your flights? 3) What documentation is required to prove student status, is an I-20 form sufficient, and where should this proof be submitted? 4) Are students allowed a laptop bag and a handbag as carry-on items, and if so, what are the weight restrictions for these bags? Kindly send me these details to facilitate my ticket booking. Thank you and have a great day.

Dear Sir/Madam, I am currently traveling from Algeria to Dubai on flight EK758 with my final destination being Chennai, India. Upon reaching Dubai at 1:05 am, my connecting flight, EK546, is scheduled for 14:50. Unfortunately, I have encountered a family emergency as my father has passed away, and I urgently need to attend his funeral. Is it possible to switch to flight EK544 from Dubai to Chennai at 2:45 am, provided there is an available seat? I have attached my flight tickets for your reference. Please note that I originally booked a business class ticket for the Dubai to Chennai leg, but I am willing to fly economy if needed. I do not require any baggage transfer as I only have carry-on luggage. Kindly assist me in changing my flight to an earlier time if seats are available. Thank you for your understanding.

Good Morning, I am Mirela P., a Subcontracts Manager at KBR Inc. based in Dubai. We have a project in Diego Garcia and are looking for an airline to arrange passenger charter flights from Dubai to Diego Garcia every two months for [redacted]-[redacted] passengers. If you are interested in submitting a bid for this project, please contact me via email at [redacted], and we can send you the official request for proposal. Thank you, Mirela P. [redacted]

The Black Lane driver did not show up as scheduled. When attempting to contact him, his number was continuously busy for 20 minutes. Contacted Emirates directly, but had difficulty communicating with the representative who I spoke with initially. Currently, en route to Terminal 4 at JFK in a taxi due to the missed pick-up. Hoping for a smoother experience moving forward with Emirates.

Hello, I am seeking assistance with my Emirates Skywards account. My Skywards number is EK [redacted]40. As of now, I have 0 miles in my account. I have been a member since 16-05-[redacted] and have traveled to the UAE over 10 times without earning any points. Upon contacting the Emirates customer service, I was informed that my name is listed as D. Sahadew on this number, whereas my full name is Djayant Kumar SahadewLall. The points were not credited to EK[redacted]40 because the ticket was issued under Djayant Kumar Sahadewlall, which is a different individual. I kindly request to have my name corrected on this Skywards number. Thank you for your attention to this matter.

I canceled a flight to Nairobi and was informed that the refund should have been received by now. However, I have yet to receive it. Could you please follow up with the accounts team to provide proof/remittance of the processed refund and inform me by when I can expect to receive the funds? Also, please advise on who I should escalate this matter to urgently. The booking reference is HYHY42, and the flight was from Bangalore to Nairobi. My name is Anjni Vijapura. This matter requires urgent attention.

I arrived home from Dubai last night on flight EK0009 to Gatwick airport. My name is George M., and I had initially booked seats 69E and 69D with easy access to the restroom due to a health concern. However, upon checking in at Dubai airport, we were assigned different seats. Additionally, my seat was stuck upright throughout the flight. When I raised this with the steward, I was informed it was not their responsibility as it was a matter for ground staff. As a reputed airline, such inconveniences should not occur. The journey home was uncomfortable due to these issues.