Emirates Customer Service Issues

Hello! I would appreciate your guidance on how to handle my unclaimed baggage bound for Riyadh. Unfortunately, I missed my flight to Riyadh and am now in Dubai. I'm wondering if it's feasible to retrieve my baggage at Dubai Airport or have it delivered to my address through a courier service. Passenger Name: Mary Ann L. Booking Reference: BKR-2[redacted]44 PNR: MMDXJK Thank you for your assistance.

I have always flown Emirates and prefer it over any other airline. After the pandemic, I had to fly Qatar Airlines, but as soon as Emirates started operating again, I immediately switched back. Four days ago, I was looking into Dubai Connect. I typically book my flights with Emirates, but for Erbil, I had to book with FlyDubai. When I contacted Emirates live chat, I was informed that I do not qualify. In July, I flew the same route, on the same flights with layovers greater than 12 hours. On that trip, I received assistance with a Visa and a stay at the Copthorn hotel. However, this time I was told I do not qualify because FlyDubai operates from terminal 2.

Hello, I am Amitdeep Singh from India. I would like to share that I had booked a flight from Delhi International Airport on March 10, [redacted], departing at 4:15 am from Terminal 3 with Flight No. EK513 to Dubai at 6:20 am the same day. From Dubai, I had a connecting flight to Birmingham at 7:50 am on October 3, [redacted], arriving at 12:30 pm. Unfortunately, my flight from Dubai to Birmingham was canceled, and around 15-18 passengers were facing difficulties at Delhi airport. I urgently needed to reach the UK on time, so I had to book another flight. Despite reaching out to Emirates staff, no assistance was provided. Since my ticket is refundable, I am requesting a refund promptly. I trust that the terms and conditions are clear, and I kindly ask for your attention to process the refund at the earliest. Thank you.

I expressed my concerns to Emirates regarding my flight change. Initially, I adjusted my reservation from January 16th-22nd to January 17th-23rd due to confusion about the time difference. The customer service I received was outstanding, and I willingly paid the $80 fare difference. However, I later realized that my original flight dates were correct and needed to depart on the 16th to arrive on the 17th. I believed this honest mistake, well ahead of the flight, would not be problematic. Unfortunately, Emirates insisted on a $[redacted] cancellation fee plus a $23 fare difference, which I found unreasonable. Having already paid for one change, it seemed excessive to charge more for a shorter flight adjustment. Despite explaining my situation, I was put on hold several times and denied a conversation with a supervisor, which was frustrating. The airline's insistence on extra fees for a minor correction disappointed me. While I acknowledge fees for last-minute changes, in my situation, it felt unnecessary. This experience did not meet my expectations for customer service from Emirates.

I encountered a distressing situation during my recent flight booking through booking.com for a trip from Colombo to Malta via Dubai. Despite having confirmation from Fly Dubai, I faced complications due to a sudden flight change from EK [redacted] to FZ [redacted]. This error led to a series of unfortunate events, including detention in the Maldives and additional expenses for luggage with different airlines. The lack of communication and assistance during this ordeal has left me frustrated and seeking a prompt resolution and compensation for the inconvenience caused. I urge for immediate attention to address this issue and provide a timely response to my concerns.

Hello, Registration Number: [redacted][redacted] I recently purchased a fully refundable ticket from your airline's website. After requesting a refund, I noticed that only half of the amount has been authorized for refund. I would appreciate it if you could process the full refund and provide me with confirmation of the approval. I have been a satisfied and loyal customer of your airline and would like to continue our positive relationship. Thank you for your assistance. Best regards, Yoav Freeman

I am reaching out to address a critical matter with my recent travel with Emirates Airlines. On October 22, [redacted], my luggage went missing during my flight from Basra to Frankfurt. Even though I received my bag on October 25, I discovered that my Western Digital (WD) hard drive, which is essential to me, was not in the luggage. This loss of data has been distressing. I reported this issue at Frankfurt Airport under the file number FRAEK85561, and now I seek your help to locate my missing hard drive. It is a vital tool for both my work and personal life, and I truly hope we can recover it swiftly. Your attention to this matter is greatly appreciated, and any updates or assistance in finding the hard drive would be of immense help. I am confident in Emirates Airlines' commitment to its customers and look forward to a positive resolution to this unfortunate situation.

Greetings, I am Ondrej Pollak. I purchased airfare for two individuals from Vienna to Sri Lanka for the dates of January 25, [redacted], to February 13, [redacted]. The booking reference is 5FX4K5, and the names on the tickets are Ondrej Pollak & Alica Bottkova. My wife, Alica Bottkova, is pregnant and unable to travel. I would like to bring my cousin instead, so I need to change the name on the ticket. I have not checked in online yet, and I have not provided any passport details. Can you please advise me on the necessary steps to make this change? Thank you.

I am reaching out to share my recent troubling experience with Emirates Airlines and their partner airline, Spice Jet. During my long-haul flight from Toronto to Pune, Spice Jet unexpectedly charged me $[redacted] CAD for excess luggage, although Emirates Airlines permitted 7 bags within the standard allowance. This was especially difficult because I was traveling with a 6-month-old baby, my elderly mother in a wheelchair, and a 3-year-old child. Upon arrival, I found one of my suitcases damaged beyond repair. I have included the payment receipt and photos of the damaged luggage for reference. I kindly request a thorough review of the unfair luggage fee and appropriate compensation for the inconvenience and financial strain. Additionally, I seek assistance in promptly addressing the damaged baggage problem before my return flight to Toronto in December. It is crucial to resolve these issues swiftly to rebuild trust in both airlines' services for my family. Thank you for your prompt attention and commitment to customer satisfaction.

Dear [redacted], I wanted to bring to your attention the issue with my damaged baggage (reference HKGEK [redacted]) about five months ago. Currently, I am traveling with only hand luggage due to the compensation of HK$[redacted] not being sufficient to purchase a new Samsonite luggage. I kindly request that the replacement be a simple process of getting a luggage of the same brand, style, and material, as I had before. Furthermore, I would appreciate it if the compensation amount could be increased accordingly. I trust you understand the importance of this matter to me. Thank you for your assistance, and I eagerly await your response. Sincerely, [redacted] EK member: [redacted]82

Dear EK Team, I am a frequent traveler with EK and recently had an unpleasant experience with my damaged luggage with reference number DPR HKGEK39303. I am disappointed by the compensation process this time. The luggage, a new Samsonite product which I purchased less than a year ago, was damaged during my trip. I kindly request your assistance in compensating me with the same brand, Samsonite, luggage. The amount offered, $[redacted], is insufficient to replace the item. I hope for your understanding and help in resolving this matter promptly. Thank you for your attention and support. Sincerely, Member [redacted]82

I am looking to rebook a flight from KIX Airport to Strasbourg or Paris, France. I had purchased two tickets, but one of them is missing according to Emirates Booking team. The tickets were both confirmed via Facebook. Emirates mentioned a policy issue, although I did not receive any policy when buying the tickets. The missing ticket is causing an issue as we had a previous problem with traveling due to errors on a Japan passport. I am now trying to travel to France or England, and Emirates is requesting the email used on Facebook. It seems odd that they cannot access my other ticket details since they have the email information. The missing ticket might be linked to [redacted]