Duke Energy (OH & KY) Customer Service Issues

Our electric meter outside sunk into the ground, causing damage to the brackets holding the wires inside. A Duke representative red-tagged the meter and we had Dietrich Electric replace the wiring and install a new electric panel on Oct. 23, [redacted]. The Butler County inspector came today, Oct. 25, and approved the work. We are flying to Philadelphia tomorrow for health reasons, so availability is limited. The inspector mentioned no need to enter our home to replace the outside meter, assuring us that all work by the electrician was inspected. If interior access is needed, please email us with details to make necessary arrangements. Thank you.

Our account was terminated due to a fire at our electric meter on January 3, [redacted]. We were not notified of this termination. Our electrician completed repairs on Friday, January 17th at 5:00 PM, and I paid the county electric inspector an additional $[redacted] for an after-hours special inspection. The county approved the electric work, and then contacted Duke Energy to reconnect the wiring and install a meter. The Duke representative explained that a new account needed to be set up and it would take 24-48 hours. Despite my frustration at having to wait an extra 2+ days without power, I am hopeful that someone will come out first thing Monday to restore our electric service. Furthermore, despite our previous request to keep the analog meter, we were given a smart meter instead, which has left me wondering if it played a role in the meter fire. With an insurance claim exceeding $60,[redacted], I urge Duke to prioritize restoring our service promptly.

I am a Duke Energy customer located at [redacted] Shoemaker Rd, [redacted] in Wayne Township, Warren County, Ohio. A few years ago, I was part of the Wayne Township Aggregate that negotiated the electric supply contract for Wayne Township residents. This month, I was informed that I could rejoin the aggregate agreement with Energy Harbor for electric supply. However, Energy Harbor states that Duke Energy does not acknowledge my address as being in Wayne Township. Despite paying Wayne Township taxes, including school and fire protection, Duke Energy needs to update this information. As a Social Security recipient, I found Energy Harbor's rate of 4.39% until June [redacted] to be the most affordable option. My account number is [redacted] and contact number is [redacted].

As a Duke Energy customer in northern Kentucky, I need to pay my bill to ensure we can move into our new house. We discovered we have 2 accounts, one of which was not removed from my name at our former apartment. Despite transferring it to our new apartment, they never took the old place out of our name until a new tenant moved in. We are being told to take our previous landlord to court, but we are unable to do so right now as our priority is providing a home for our family. I have been using the current account throughout our moves, and I need to pay it quickly to avoid being left without a home. I am concerned about whether I will have to pay off both accounts for service at the new house. I am also puzzled why they won't offer me a payment arrangement when it is available on their website. It's crucial for me to settle the account to demonstrate to the new landlord that it's taken care of and to have the service connected promptly. Appreciate any assistance. Thank you.

Yesterday, July 2, [redacted], I contacted Duke Electric to arrange electric services for my upcoming move on July 15, [redacted]. While on the call, they inquired about internet services, and I mentioned that I had been given a contact at Spectrum. The representative implied a partnership with Spectrum, though I found out from my property manager that this may not be accurate. When I spoke with the leasing consultant today, I learned that going through the person they recommended is the preferred option. I feel frustrated that my initial preference was not heeded, and now I wish to cancel the internet services, obtain a refund, and address any associated fees.

I have been notified multiple times over the past year about a faulty condition with my electric meter. Following your instructions, I had an electrician inspect the meter at my house. The inspection revealed that there was no issue with the meter. I paid $[redacted] for the service call. I contacted Duke with the provided number to inform them that there was no problem, and they could come and recheck if necessary. Despite this, I am still receiving letters demanding that I repair the meter. Please consider this matter resolved as the meter is not faulty. Thank you.

In June, I received two different bills which led me to believe it was my catch-up month for the even monthly billing system I've been on for 14 years at [redacted]-A Maplecove Lane, Cincinnati, Ohio, [redacted]. During a call with Duke, a representative took me off the even billing without my consent. For the past 7 weeks, I've been attempting to get back on the system. Despite numerous calls and conversations with supervisors, the change has not been implemented. The frustration comes from the extensive time spent on this issue. I will continue to pay my budget billing amount until this is resolved. While I understand the demolition of the Zimmer power plant may be affecting operations, the level of service provided is subpar. Contacting PUCO may be necessary to get the issue resolved promptly. It should not require multiple calls and long hold times to reinstate a billing system I've relied on for over 30 years at two different locations. I kindly request that my account be returned to monthly even billing. I can be reached via email or text once this task is completed. Thank you, Joan K. Weller.