How do I start or stop service with Duke Energy?

To start or stop service with Duke Energy, you can easily submit a request online through our website or by contacting our customer service department. When starting service, you will need to provide your personal information, the address for the service, and the date you would like service to begin. If you are moving, make sure to notify us at least a few days in advance to ensure a smooth transition. When stopping service, remember to provide the final meter reading and your forwarding address for any final bills or refunds. Our team is available to assist you every step of the way.