DoorDash Customer Service Issues

I recently canceled an order and was informed that the refund would be issued to my debit card. The total amount of the order was a little over $20. I was initially advised that the refund process could take up to 5 days. However, while reviewing my Dash account, I noticed that only $7 has been refunded, which hasn't been reflected in my account yet. I am expecting the full refund of the amount I paid, and the incorrect refund has caused significant inconvenience. I would appreciate it if this matter could be rectified promptly.

I placed an order through Just Wings, waited nearly an hour, only to receive a message saying my order was cancelled because the restaurant was closed. This didn't seem right as the app showed Just Wings was available again. I placed the order again, waited for almost another hour, and received cold, inedible food. It's likely they just used my original cancelled order because they had no drivers. I've consistently faced issues with DoorDash. I won't be using this service again and seek a refund for the poor service and cold food I received.

On Sunday, December 20th, I noticed a debit of €32.00 in my account. The transaction listed DOORDASH DUNHUANG MISS [redacted] 68 [redacted] US as the creditor, but I have never heard of this company or made any purchases from them. I am a French resident currently located in France. I am concerned about how my account details were obtained and would like an explanation promptly. If I don't receive a response soon, I may have to take legal action. Thank you. - Mrs. C, +33-6-[redacted]0

I am having an issue with using fast pay after 7 days, and I am unable to speak to anyone for a resolution. I have been waiting for 24 hours and demand immediate assistance. Speaking with multiple customer service representatives has not helped as they need to escalate the issue to another team. This lack of direct communication and limited options, even when talking to a manager, is not acceptable. I feel frustrated and believe more should be done to resolve this quickly. This experience has been the worst I've encountered. I am so upset that I cannot even purchase a new tire in case of a flat, which is a big concern for me.

I ordered delivery through Doordash in Huntsville, Texas. Unfortunately, the order took around 2 hours to arrive, only for me to discover the address was mistakenly taken to Molly Street instead of Molly Drive, which is 40 miles away. I couldn't correct the address, so I had to cancel the order. Frustrated by the delay, I ended up going to bed without getting my delivery. Disappointed with the experience.

I had an issue with my order from Panda Express on Vance Jackson in San Antonio, and unfortunately, it wasn't resolved properly. This is the second time this has happened when ordering through Doordash; UBER eats has been fine. I hope there can be a process in place for the drivers to double-check orders for accuracy. The delivery I got was someone else's order with stringy meat and odd green stuff, definitely not what I expected. Despite trying to contact them by phone, there were system issues. Hopefully, they can improve their processes to prevent these errors in the future.

As a new dasher, I recently had to switch to a temporary phone with a different number. During a delivery where the address lacked a house number, I ended up at the wrong location due to navigation issues. Since I couldn't contact the customer with the new number, I followed the leave at door instructions but mistakenly delivered to the wrong house based on a Google Maps image. This led to a lower rating from 5 to 4. I'm worried that this one mistake might impact my future deliveries. Any guidance on how to handle such situations better would be greatly appreciated. Thank you.

This is my second attempt to resolve an issue with my recent Panda Express order. I used my MasterCard ending in [redacted] to pay $24.35 for the order placed at [redacted] Marshall St, San Antonio, TX [redacted], USA, for David Valenzuela. I ordered two Bigger Plate meals, two orders of Chicken Egg Rolls, and napkins & utensils. However, I received the wrong order for the second time from this location. The only items in the order that were correct were the egg rolls. I am hoping the driver can verify the contents of future orders to avoid this mistake.

I recently received a $50 DoorDash gift card and attempted to set up an account in Winnipeg, Canada. Despite entering Canada as the country, it switched back to the USA without my knowledge. Consequently, when redeeming the gift card (pin: MAYEY323334), it showed a balance of 0 and could only be used in the USA. The same issue occurred when I tried creating a new account. I would like to have the $50 transferred back to the card and resolve this country setting problem. The experience has been frustrating, and I hope for a solution to use the gift card in Canada.

On the 1st of July, [redacted], there was a charge of $9.99 on my card for DashPass. I did not authorize this charge, nor did I sign up for DashPass. Despite the charge, my DoorDash app does not show me as a DashPass member. I kindly request a refund of $9.99 for the unauthorized charge. I would appreciate it if my card is not charged without my consent in the future. Thank you.

While on a delivery for Tender Kitchen, I dropped off an order to Jeremy as instructed. Despite the app's restriction on taking photos for orders that require handing items directly to customers, I have a solid track record of over [redacted] successful deliveries. In cases where I can't reach a customer, I always seek assistance from customer service to ensure successful delivery. This time, despite confirming the customer's identity as Jeremy, there seems to be a dispute. It would be helpful if the application allowed us to take pictures for all hand-to-customer orders for documentation. Rest assured, the order was delivered to the correct address based on the customer's confirmation of being Jeremy.

On February 20th, I was charged twice for food I ordered. The first charge of $55 with a 15% discount from my Cash App card occurred at 10 PM, making the total $50. The following day at 6 AM, another $50 charge came through even though I didn't make any additional orders, and it wasn't a pending transaction as the initial one had already cleared. I reached out to customer support, but they were unhelpful, just escalating my case and mentioning an email follow-up. The representative I spoke to was dismissive and rude. I simply want a refund for the duplicate charge.

I placed an order with Hungry Howie's yesterday through your delivery service. However, I never received my food and did not receive any calls or texts regarding the delivery. I later got a text message from your service showing a picture of my food outside the mailboxes in front of my apartment complex, claiming that the delivery person couldn't locate the building address and tried calling me multiple times. I did not receive any calls or texts from them. Hungry Howie's has my accurate information as I order from them regularly, so there might have been an error during the handover. I rushed outside in the cold to find the food at the indicated spot but it was not there. I have evidence to support my claim and I am kindly requesting a full refund since I followed all the necessary steps correctly but still did not receive my order. Thank you. - Joshua H.

As a new customer, I placed my first order tonight at PF Chang's using a gift card. After receiving a confirmation message, I eagerly awaited my delivery. However, to my dismay, I discovered through an email notification that my order was canceled. The method of communication left me frustrated as I typically do not check my email frequently. As someone recovering from surgery, this meal was meant to be a special treat as my husband has been taking care of me. Unfortunately, this mishap forced me to find an alternative dinner option, which was an inconvenience given my current health condition. The lack of a direct call or text regarding the cancellation added to my disappointment. I hope to understand the reason behind this mistake to avoid similar issues in the future.

I have spoken with several representatives, all of whom have hung up on me, even though they provided credit for one wrong order I received. Around 80% of my orders are incorrect. Despite being a DoorDash passholder, the credit is applied to my account only one-third of the time. After multiple calls, a representative was supposed to call me back regarding this issue; however, she contended I may not have the Dash pass. I provided my telephone number and my mom's telephone number. Another representative today refused to connect me with a manager or explain why I am not receiving credit for my service fees. I requested to speak with a supervisor to resolve the crediting issue. While the representative mentioned escalating my call and emailing me, I am only looking for DoorDash credit as I rely on this service during the night when I am not home. This has also happened to a friend, and they had their issue resolved quickly. I hope someone can review my account considering I am a regular user of your service. Thank you, A.G.

A resident keeps having their deliveries sent to my address under the name Nathan, and I want it to end. I need DoorDash to verify the building number first, then the apartment number. There are about 30 buildings in total, each with [redacted] units. I keep finding food on my doorstep, and sometimes I manage to intercept the delivery person, other times I'm not home. I contacted Metro Diner to explain the situation, but they couldn't assist me. I, being vegan, was skeptical of the food and disposed of it. A few days later, a polite young man arrived at my door looking for Nathan. I clarified that it wasn't me and explained the building complexity. It seems like Nathan may be up to something fishy with these deliveries. However, the delivery person was courteous, and I hope this issue gets resolved for everyone's sake.

I discovered unauthorized charges on my Mastercard: a 9.99 charge leading to a 35.00 overdraft. Despite calling customer support multiple times in the past week, I only receive new reference numbers without a resolution. They asked for a bank screenshot, charge amount, last 4 card digits, and zip code sent to [redacted] Afterwards, I was informed that their email address had changed. Feeling extremely frustrated, I plan to involve my bank and report Doordash to the Better Business Bureau for fraudulent charges. Your assistance is appreciated. Thank you, D.C. Email: [redacted]

I am extremely unsatisfied with the service provided! On 3/15/21, I accidentally signed up for DashPass three times for $9.99 each while my phone was in my pocket with the app open. Getting a refund has been a nightmare. Despite calling multiple times and emailing, I only received one response saying one DashPass was canceled, but I haven't received the $9.99 refund. Today, 3/19/, after sending my bank statement as proof, I was told it would be escalated again via email. I have requested to speak with a supervisor three times, but have been told they are busy. At this point, I just want my money back and will not use this service again.

The original delivery address was incorrect, so I requested a cancellation due to concerns about the freshness of the food. However, I was informed that a refund couldn't be issued since the driver had already picked up the order. I then asked if I could change the address, and after speaking with a representative, I provided the new address and details to locate the driver. Unfortunately, after a dropped call and failed attempts to reconnect, my food was reported delivered without actually being received. No confirmation photo was provided, which is frustrating considering the cost of the order, especially since it was intended for my children and we can't afford to waste money like this.

I had a flat tire while dashing for your company. My car ran out of gas on the highway, so I requested another fast pay to put gas in my car. Initially, I was told I couldn't receive it even though it was late at night and everything was closing. I later learned that I couldn't cash out on fast pay for 7 days, which is the policy. I'm a dedicated worker and I just need the money I earned to fix my tire and have gas for work. I have been able to get this policy lifted before through customer support. I'm not seeking an advance, just my rightful earnings. Any assistance would be appreciated as my car may get towed from the side of the road soon. Thank you.