Dollar Shave Club Customer Service Issues

On June 1, [redacted], I placed an order for my husband, Chuck M., for the following items: 4 Executive blades at $10 each, 2 Shave butter at $8 each, and 1 Executive handle at $7, totaling $63. There was free shipping, an $8.40 discount, and $3.45 in tax, making the total $51.05. The payment was processed on our Visa card on June 2, [redacted]. By June 8, [redacted], I contacted Dollar Shave Club as I had not received any shipping information. After speaking with a representative, they promised to duplicate the order at no charge due to the delay. However, as of today, I still haven't received any shipping information. If the situation is not resolved promptly and to my satisfaction, I will have to contact my credit card company to dispute the charges. Dealing with Dollar Shave Club used to be a pleasure, but unfortunately, I can no longer recommend their service.

I am Steven D. from [redacted] Columbia Crest Court in Las Vegas, NV [redacted]. I have been a long-time member. Around 8 months back, I notified your office that my handles were not good. Despite the promise, I never received the replacement handles. As a result, I have about 10 blades that I cannot use without the handles. I have been using Gillette products instead, but I eagerly await the replacement handles so I can utilize my blades. Please provide me with the confirmation and send the handles at your earliest convenience. Thank you.

I placed an order for my Dollar Shave Club box on July 2nd. I received confirmation emails indicating that I would get my order in 3-5 days. After the 5th day, I checked the help center and learned that delays were possible. It has now been 11 days, and my order has not been shipped. The website suggests contacting Dollar Shave Club if the order hasn't arrived within 10-15 days. Unfortunately, the live chat hasn't been helpful, and emailing is projected to take another week for a response. I'm feeling frustrated because I just want my order, and it seems like Dollar Shave Club is not addressing my concerns. I appreciate that the current situation with coronavirus may be causing issues, but I've never experienced such a long delay compared to their estimated shipping time.

I am unsure about what happened. Although I did receive the razor order earlier than expected, the other 12 items that I was looking forward to did not arrive. It seems that your email system has significant delays. I had reached out before July 5th to inquire about the delay and was informed that the shipping was delayed. Nevertheless, my card has already been charged $[redacted], and I am still without my items. Upon checking my account, it indicated I needed to reorder. These were essential summer items, and now, I would prefer a refund. Since I placed the order in June to be shipped with my July box when all items were in stock, this current situation is frustrating. It has been almost four weeks since I placed the order until my contact with you today. I understand the challenges caused by Covid, but the lack of customer service is disappointing. If you could not fulfill the order, charging my card was not appropriate. I am requesting a full refund for the remaining items that were not shipped.

Every month, I receive a shipment from Dollar Shave Club with a cartridge of 4 razor blades. Around 3 months ago, I went online and requested to add an extra cartridge for that month. They did add it, but instead of it being a one-time thing, they have been sending me 2 cartridges every month since then. I would like to pause any further shipments for 3 months and then go back to receiving just 1 cartridge per month.

I placed two orders last month totaling around 19-20 items. I received an email notifying me of a shipment for 19 items. My previous order was to restock for future purchases, hence the large quantity. I find it unusual to have such large monthly orders. Therefore, kindly cancel my membership immediately. I do not wish to receive a package with 19 items or any other unordered items this month (November). It seems my previous communication with a representative was misunderstood, leading to this error. In the future, I will clearly articulate my intentions via email to prevent confusion. Please refrain from sending me any packages with 19 or more items and cancel my DSC membership promptly without any further inquiries. Thank you.

I have encountered two main issues. Firstly, my credit card has been charged, yet my products have not been shipped. This lack of communication is unacceptable. Secondly, I question the decision to support Black Lives Matter, a controversial organization. I urge you to consider the stance taken by the NBA and NFL. I believe in equality for all, not selective support. I have noticed your low one-star rating and hope for a satisfactory resolution. Kindly address these concerns promptly.

I received notification that Dollar Shave Club would ship my razors on November 23rd. I recently moved and updated my address online approximately 5-7 days before the 23rd. However, the razors have not arrived, leading me to believe they were shipped to my previous address. Name: Richard R. New Address: [redacted] Elmwood Ave Apt L1, Evanston, IL [redacted]. Old Address: 30 Oxford Court, Englishtown, NJ. By the way, I am intrigued by your business model and how you generate revenue. I am a fan of Get Human and wanted to inquire about this aspect.

I have not received the items in my order that I was charged for. I ordered two Shower Cloths with Natural Jute Fiber, but they were never delivered. I have attempted to contact customer service via phone and email multiple times without any human response, only automated replies. In order to resolve this issue, I would like a full refund for the missing items or to have the items replaced and shipped immediately.

I noticed a charge of $21.20 on my account for a shipment from Dollar Shave Club scheduled for December 17th. This is my first payment as I unintentionally signed up for a subscription service. I have successfully canceled my membership, and as a result, the December 17th shipment will not be sent to me. I am requesting a refund for the $21.20 that is currently pending in my bank account for the shipment that I will not be receiving due to the cancellation of my membership.

I am disappointed with the lack of customer service available. Since September, I have been trying to obtain replacement blades by contacting your team, to no avail. Despite pausing my account, I continue to receive monthly shipment alerts without any packages actually being sent. Your representatives suggest logging in to resume the account, but I cannot recall my login credentials. Consequently, I have been without blades for three months now. This process should not be so difficult, as I am used to efficient services like those from Amazon. At this point, I am requesting the cancellation of my account.

Subject: Order Not Received Hello Team, I have not yet received my first order, and I am unable to track its status. The only communication I received was the initial order confirmation. Despite this, I keep receiving promotional emails. It is disappointing that my second order is scheduled to ship on 18/01 while the first one is still missing. I urgently request a response on this matter. Your attention to this issue is greatly appreciated. Thank you, Vimashi

I am frustrated with Dollar Shave Club for continuously charging my credit card ending in [redacted] for orders sent to [redacted] Quassey St in Lake Bluff, Illinois. I, William Holliman, attempted to cancel the service and orders back in November [redacted] via email on your website but was unsuccessful. I request a full refund of all charges on my credit card since [redacted], as I was deployed and no longer live at that address. Please cancel the account, issue an immediate refund to the credit card, or legal action will be pursued for pain, suffering, and fraud.

The company was initially advertised as an online-only store offering razors and blades at lower prices delivered based on customers' shaving habits. The mission statement indicated a commitment to avoiding retail prices and constantly changing products. It was surprising when the company decided to move away from being online-only like many other businesses. One frustrating experience occurred when the user's account had an issue with changing card information after the card expired. Despite attempts to resolve this via email, the problem persisted, preventing new orders. On top of this, recent purchases of four-blade cartridges for the original razor were incompatible, indicating a shift in the company's product offerings, which now require purchasing a new razor. As a long-time customer, the changes were disappointing, contradicting the company's initial approach and touting of cost-saving benefits. The user expressed frustration at the company potentially following the path of other razor companies in frequently updating products, straying from the original razor that had been preferred for years.

I am requesting a full refund and also would like to cancel all future transactions. Two different amounts were deducted from my bank account today, leaving me in the red. Please contact me at [redacted]-[redacted]-0-[redacted] or email me at [redacted] I am finding it extremely difficult to reach someone for assistance, which is very frustrating. This experience has been disappointing, and I will not be recommending this company to others. If I do not receive a response in the next day or two, I will be facing financial struggles. I hope for a prompt resolution. Thank you.

I believe I may have inadvertently created two accounts and would like to consolidate them into one. The email associated with my original account is [redacted] I intended to change it to [redacted], but it seems both emails now have separate accounts. I am looking to cancel the upcoming shipment scheduled for Sept. 12 due to reduced shaving frequency while wearing face masks regularly. Kindly proceed with my usual order for the following shipment. Thank you.

Hello! I experienced an issue with two executive handles. They both broke within a month of each other in the same way - the heads no longer attach to the handles because the attachment prongs on the handle broke. I would appreciate it if I could get at least one of them replaced. I am willing to send back the broken ones if needed. Thank you for your time and consideration! -R.

I received an order that I did not place and am seeking a refund along with a return shipping label. I made a one-time purchase of Shave Butter last month, but I received additional items like blades, a new razor, shampoo, and Barr soap. While I initially thought it was a promotional offer, I didn't request these extras. I recently received an email stating another box has been shipped, which includes items I didn't order. Although I enjoy the shave butter and razors, I prefer the previous razor style. I only replenish my supplies when necessary. If this matter is not resolved, I will seek a refund through my bank and discontinue my patronage with DSC. It would be beneficial to have a contact number available for prompt issue resolution.

I placed an order on 11/17/21 that was not delivered. USPS sent it back to Dollar Shave Club 2 days ago without attempting delivery. I'm unsure why the carrier didn't deliver it and USPS is also puzzled. The order is paid for. How can I ensure the items reach my address? Kindly reach out to me at [redacted] Thank you, Justin S.

I have been attempting to cancel my subscription via email for the past two months to cease the billing but have encountered difficulties. I have spent 30 minutes trying to find assistance without success. While I have been a satisfied customer over the years, my circumstances have changed as my wife left me three months ago, leaving me with a single income. Regrettably, I can no longer afford the product. I am dissatisfied with the current customer service as I am still being charged despite my numerous attempts to cancel. I do not wish to continue the subscription at this time due to financial constraints. I am frustrated by the challenges I am facing in cancelling the service.