Dollar Shave Club Customer Service Issues

I believed I had canceled my account 2 or 3 months ago due to insufficient funds on my card. When I tried to restart it online, it seems I accidentally reactivated an old account. I only intended to have one active account. I have noticed charges of $10.60 twice a month for the last 2 or 3 months, with recent charges on the 6th and 7th of December. Could you kindly cancel one account and arrange a refund for the duplicate charges incurred over the past 2 months?

I was recently charged $42.37, presumably a membership fee. Despite believing I had canceled the membership, this charge has disrupted my ability to purchase my lovely niece's Christmas gift, leaving me heartbroken. I've been charged for a service I did not wish to receive, preventing me from fulfilling my niece's Christmas wish. The situation has left me utterly upset. During this festive season, it is crucial to me that she receives the gift she desires. Therefore, I kindly request a prompt refund. I trust that you have the ability to issue the refund, and I implore you to do so without hesitation. I sincerely ask for your cooperation in resolving this matter promptly to avoid any further frustration on my part.

I received three packages. The first one was $5, then another for $10, and recently a third package arrived despite my request to not receive it. I specified that I only use razors and blades. The last package cost $39.60 and contained items I do not use on my face. I would like my account closed and the $39.60 refunded. It seems there was a misunderstanding as I do not use lotions and creams on my face.

I am eagerly anticipating my starter kit. It has been more than a week since it was shipped, and I am becoming frustrated with the delay in delivery. The promise of fast delivery seems to be inaccurate. I only ordered one cat but was charged for two, so I do expect to receive both. My main concern is the non-receipt of my order even though payment was processed. The delivery timeline provided has passed without the package reaching my residence. I am seeking clarification on the issue and am eager to understand the steps that will be taken to rectify this situation.

I'm Don Reed. I chatted with VICTOR on 12/4/19 about an order issue. VICTOR said he'd send 2 bottles of "Calming Amber and Lavender" as a replacement for free. He mentioned I can keep the 2 bottles of "Awakening Mint and Cedarwood". I was told it would arrive in 3-5 business days but haven't received it yet. Can you please check on this? Thank you.

I had set up shipping every two months, but I was charged $39 for a shipment scheduled for January. I have already canceled both my and my husband's accounts. We will reactivate them when we require another shipment. However, we need the charge for the unscheduled shipment reversed. I am uncertain if the charge was under my name or my husband's. Please address this promptly as this unexpected charge caused our bank account to go into negative balance. Thank you.

I would appreciate it if I could speak with a representative over the phone. I recently noticed a charge of $41.98 that I did not authorize or sign up for. My initial sign-up was for the one-time purchase of $5 shaving cream and razor bottles. Despite sending an email requesting no further payments be taken from my account, the charge was processed, leaving my account with a negative balance. I am seeking a refund urgently or would like to discuss this matter with a customer service agent as soon as possible. You can reach me at [redacted]. Thank you.

I have yet to receive any of my Dollar Shave Club razor blade products since the end of May. I recently moved and left a forwarding address, but it seems the products were not forwarded to me. I only realized this when I checked my bank statement and noticed I have been continuously charged without receiving any items for about five to six months. I would appreciate any assistance with this matter. My email is [redacted], and you can reach me at [redacted]. Thank you.

I recently moved and updated my mailing address with the post office. Although I redirected my mail, I haven't received any razor cartridges at my old address for about 3 months. I believed I had canceled the service, but I have noticed I am still being charged. I am disappointed about paying for a product I haven't been receiving. I would appreciate either receiving the missing product or being refunded. I also wish to cancel my subscription.

I would like to speak with someone about a complication I am experiencing. I received emails stating that my account was on hold, and my shipment could not proceed without updating my card details. Believing the shipment wouldn't proceed until I updated my details as per the emails, I did not provide the information. Subsequently, $74.37 was debited from my account for the shipment without prior notice of it being shipped. I have not received any email confirming the shipment. I refrained from updating my card details since I thought the shipment was pending until updated as per the emails. Due to this misunderstanding, I am seeking a refund, as my account was reactivated without notice, allowing a deduction from my account without prior authorization through email notification.

I ordered three items: shampoo, conditioner, and body wash. I requested to receive them separately instead of waiting for the full box. I am concerned about the shipping fees. Will I be charged a shipping fee for each item or just a single fee since they can all be shipped together? I also did not receive a summary of the total cost. I would appreciate it if someone could confirm if my three orders are being processed and if only one shipping fee has been applied.

Hello, I made a purchase at Office Depot with my debit card, and shortly after, two unauthorized charges appeared. One charge for $10 to a business in Venice, California was cancelled, but a $62 charge to your business went through. I have contacted Office Depot's fraud division, and now I am reaching out to you for help in tracking down the individual responsible for these transactions. Please assist me in resolving this matter. Thank you, Ray G. [redacted] [redacted]

Shortly after I made a purchase at Office Depot with my debit card, I noticed two unauthorized transactions on my account for a charity and Dollar Shave Club, both in Venice, Calif. The charity transaction was cancelled, but I am reaching out to Dollar Shave Club to refund the charge. They have all the details. In case you require it, the debit card number used is: 5[redacted] 9[redacted] (please note this card has been blocked). I would appreciate assistance in resolving this refund issue.

I recently saw an ad on Facebook for Dollar Shave Club advertising a $5 shave box trial. Despite not receiving it, I was charged $41.67. I didn't sign up for a membership but created a profile to login. However, when I tried to login, my information wasn't recognized. I ended up being charged $52.67 for nothing. Due to being unemployed because of COVID-19, I can't afford this unexpected charge. I urgently need a refund as this put my account in the negative, with limited groceries and almost no diapers for my infant. Kindly refund my money, close any account I may have, and contact me via phone at [redacted]. Thank you.

I came across a Facebook ad offering a $5 shave box deal, perfect for my fiancé's upcoming birthday. I made an account and bought the box, making sure not to sign up for a monthly membership until I received the product. Surprisingly, the $5 charge turned into a $41.67 pending charge from Dollar Shave Club without my knowledge. Despite not receiving the initial box, I was being charged more. Frustrated, I tried to cancel my account and sought a refund. I found a 30-day money-back guarantee on their website. Being unemployed during the pandemic, I couldn't afford unexpected charges. Despite my efforts to contact them and cancel a nonexistent membership, the automated responses didn't solve my issue. Feeling scammed, I reached out to BBB and Facebook for help. The $41.67 charge is a significant amount for my family, and all I want is the promised refund for both the box and the unauthorized fee. I'm desperate for assistance in resolving this. Thank you.

I have not received the blades I purchased on April 8th, as today is May 4th. I would like to cancel my account since this is the third time this issue has occurred, and I am struggling to contact anyone. The customer service experience has been very disappointing as emails and phone calls do not seem to work. Instead of running silly advertisements, please focus on delivering the products customers have paid for, like the blades I am awaiting. In the past, I used to recommend your company, but now I suggest Harry's to friends, colleagues, family, and even my Navy officer son. Their service surely cannot be worse than the current state. I used to have a positive opinion about your company, but now it seems inefficient and uncooperative. Please do not attribute this problem to Covid-19, as all my other mail orders arrive on time without issues. Kindly cancel my account and cease any further automatic withdrawals from my debit card. Thank you, Kurt Couvillion.

In January [redacted], I reached out to customer service to inquire about the lack of razor deliveries. It came to my attention that inadvertently discontinued my service in August of the previous year. To resolve this, I agreed to pay $19.00 for an immediate shipment of two razors to resume my subscription. However, my monthly payments have now been adjusted to $19.00 instead of my original $10.00 plan. The higher fee was understood to be a one-time charge for the emergency shipment, so I am requesting to return to my initial $10.00 per month plan with a single razor pack per shipment.

After receiving the first box in October [redacted], I proceeded to cancel my account. To my disappointment, I noticed charges in November [redacted] and again in March [redacted]. Although I did not receive any products between the months, an unexpected box arrived in March, making me believe my cancellation was unsuccessful. I am willing to return the March box, but due to not receiving the November box, I can't provide it back. I am seeking a refund for these unwanted charges as I have decided not to utilize the products, having switched to epilation instead.

This is my seventh email regarding my situation. I made a purchase on eBay for a razor that I was disappointed with due to its bulkiness. I have attempted to contact your club via phone without success, possibly due to the current health situation causing closures. I did not realize that my account details would be shared with your shave club through eBay, and I did not intend to become a member. I have received two additional shipments that I am returning. I disagree with the $37.00 fee for canceling a membership I never signed up for. I kindly request your understanding and assistance in halting further shipments, terminating the unintended membership, and erasing my personal information from your records. Thank you.

While preparing for a dinner engagement, I experienced an issue with my handle when the blade came off during shaving. The little black clip that holds the cartridge on broke off, leaving one side of my face smooth and the other with a 4-day growth. Thankfully, I had an old-school razor as a backup. Even though I have cartridges left and have been a loyal customer for years, it would be greatly appreciated if you could send a complimentary handle or two. Thank you, and I value our ongoing relationship.