DirecTV Customer Service Issues

When watching recorded shows, I often experience buffering, skipping, or freezing of the picture. For instance, during the MLB All-Star game recording, I encountered multiple buffering instances and eventually the picture got stuck on a three-second segment. I tried rewinding, but it kept freezing on the same part. This made me miss half of the game as I had to switch to watching it live. This issue is not only limited to this program; recently, while watching Breaking Bad on DVR, the glitches and buffering made it unwatchable. I am seeking advice on how to address and resolve these ongoing problems with the recorded shows.

After being a loyal Direct TV customer for 28 years, I encountered issues when I had to reinstall my satellite dish due to a new roof installation. Despite facing multiple delays and being unable to schedule a realignment appointment for possibly three months, I decided to switch to a local provider who promptly assisted me. I canceled my Direct TV service, returned the equipment, and was surprised to receive a bill for the NFL ticket subscription. When I called to dispute the charge and explained the circumstances, I was informed that I was still under contract. Despite the lack of service availability and delays, Direct TV insisted on charging me $[redacted] for a service I could not utilize.

I am experiencing an issue with my NBA League Pass account. Despite activating my account and being able to watch games at home, I am unable to view games on the NBA app outside my home using DirecTv login. The error message states that my plan does not include access to League Pass, prompting me to contact my TV provider to upgrade, even though I am logged in with DirecTv on the app. I have tried troubleshooting steps like resetting my password and reinstalling the app to no avail. DirecTv customer support was unable to resolve the problem, and despite requesting assistance from higher-tier tech support, I have not received a callback. This has been an ongoing issue for the past four years with no solution found on the forums or elsewhere.

I've been using the DirectTV streaming service on my Roku stick for the last 3 weeks. The HDMI channel usually used for DirectTV is now showing an error message stating that I'm not connected to the Internet, even though I am as the Roku stick is working perfectly. This issue is frustrating, and despite running system analysis and resetting the modem and TV several times, the problem persists. To watch anything, I must switch to a different HDMI input to use the Roku, which is not as convenient as using my AT&T/DirectTV remote.

I need help reconnecting my equipment after an internet installer disconnected it. Despite scheduling a service appointment for yesterday between 12 - 4:00 pm and another one for this morning at 8:00 am, no one has shown up and the second appointment was not even in the system when I called. I have a dish with a single feed, a 4-way SWM, and a power device. Can someone guide me on how to reconnect these components properly?

I am seeking assistance with reconnecting my equipment that was disconnected by an internet installer. I have made multiple attempts to schedule a service technician to visit. Initially, I was promised a visit yesterday between ** - *:** pm, but the technician did not arrive. Subsequently, I was able to reschedule for this morning at *:** am, but again, the technician did not show up. Upon contacting customer support, I was informed that no technician was scheduled, causing confusion and frustration. As I await a resolution, I would appreciate guidance on how to properly reconnect my dish with a single feed, a 4-way SWM, and a power device.

Me han pasado una cuenta con abogados de facturas. He solicitado la cancelación en repetidas ocasiones. Todas las llamadas han sido grabadas para cancelar, pero me ofrecieron otro servicio, Directv Gold, que nunca se activó. A pesar de esto, me siguen cobrando un servicio que no he utilizado. Cancelé una factura sin tener el servicio, devolví los equipos, y aún así siguen cobrándome por algo que no he usado. Presenté una queja en la Superintendencia, ya que en una de las llamadas me indicaron claramente que no debía cancelar la factura que estaba por llegar, solo cobrarían 32.[redacted] pesos por Directv Gold, pero ahora me están cobrando más de [redacted].[redacted] pesos. Incluso, hay cobranza a pesar de que nunca me activaron el servicio de Directv Gold. Les informé que cancelaba la cláusula de permanencia, pero ustedes insistieron en seguir cobrando.

I believe my Direct TV Joey receiver is being used for webcam surveillance without my consent. It seems like the web camera was tampered with by an unknown party, making it impossible for me to reconfigure it. Despite my attempts, I have been unable to reach a human from Technical Support for assistance. I am seeking advice on how to address these unauthorized webcams and possibly request the help of a technician. This situation makes me feel uncomfortable and I hope to resolve it soon.

When I contacted on [redacted] for new service, I was informed I could duplicate my previous package instead of listing all the channels. Agent number [redacted]-[redacted] assured me he duplicated my old account. However, the service I received is unsatisfactory. I am missing several important channels like OWN, Lifetime Movie Network, ESPN, ESPN2, SEC Network, GSN, Oxygen, Destination America, and Nickelodeon Junior. Despite confirming DVR service for both rooms, I don't have it at all. I was promised a $[redacted] rate for being a returning customer and free installation for the second TV, which wasn't honored by the technician. I was billed $[redacted], with $[redacted] already deducted from my account for DirecTV hardware. The second connection and TV usage charge were supposed to be free but were included in the bill. In addition, I was informed the technician could set up my internet, but during the visit, Diego mentioned they no longer provide that service. I require a technician for the internet setup as I find the instructions challenging to follow, and my tech-savvy nephew struggled with them too. After being a loyal AT&T internet and DirecTV customer for many years, I expect better assistance. Contacting customer service has been frustrating, with long wait times. I hope to receive a prompt resolution, as switching providers is not my preferred choice due to my loyalty to companies.

I am experiencing persistent issues with my Dish cable service. Despite being promised a fixed rate for three years, my bill continues to rise without any added benefits. I frequently encounter interruptions in programming and have to reset both the hopper and the TV box to resolve them. Even after paying my bill of $[redacted], the service cuts off programs after only a short period of viewing. Since the installation of the system, I have faced consistent frustrations with the disruptions and poor channel quality. Furthermore, I received a bill that was double the agreed-upon amount, compounding my dissatisfaction with Dish's service. This ongoing problem with the cable service has led to numerous conflicts and frustrations.

Direct TV recently switched our service from satellite to streaming. Initially, they instructed us to mail back the satellite equipment and assured me someone would come to remove the satellite dish. After numerous months and calls, they have now informed me that they will not take the dish. Customer service advised me to hire a third-party company for removal at my own expense with no reimbursement. Tomorrow, I plan to file a Small Claims case against Direct TV until this issue is resolved, and afterward, I intend to cancel their service. I am disappointed and frustrated by this experience, especially considering the negative reviews I have read about their service. -Mr. H

Every month, I get charged by DirectTV (AT&T bill) for children's movies on Pay-Per-View, and I'm 89 years old. Whenever I call, a representative in the Philippines says the charges are from my box. I've tried to get this removed from my bill, but the charges continue to accumulate. I've dedicated hours trying to resolve this issue, even visiting AT&T stores, with no success. I'm feeling frustrated and stuck. Can anyone offer assistance?

I reside in Garber Gables in Richmond, VA, and the building recently terminated its agreement with Direct TV. Tenants were instructed to contact DIRECT TV to have the service reinstated in their name. I followed the procedure yesterday, cleared my account balance, and received confirmation that my service was activated. However, I woke up to find my service deactivated. Despite trying to contact support, I was unable to reach Customer Service before 8 am due to my early work schedule.

My bill is meant to be paid on the 17th of each month, but my service got disconnected with error code [redacted]. Last month, I spoke with a representative named Edgar H and provided him with my financial details, requesting the removal of all HBO and Cinemax movie packages to lower my bill. I was told it would be taken care of. As a long-time customer, I am extremely frustrated, especially since I have been dealing with health challenges like a silent stroke and the passing of my father. The way I was treated during my recent interactions with another representative was disrespectful. I suggested I could make a payment of $[redacted], but the representative repeatedly questioned me in a belittling manner about it. I am open to setting up a payment arrangement and would appreciate not being mocked considering my health issues and unexpected financial setbacks. I have been a loyal customer for many years and expect better treatment.

On June 16, I reached out to Direct TV to negotiate our bill after being a customer for 20 years. After discussing with a representative, I was assured a $60 monthly discount for a year, which was lower than the $70 discount we received the prior year. The representative mentioned we would receive the discount and credit on the July bill for June. However, to date, we have not seen any discount applied. During a recent call, I was given an unsatisfactory explanation for the delay and was informed that we could not receive the $60 discount for the three months we missed. This situation is concerning as we are now on a fixed income and the $[redacted] discount would have been beneficial. Unfortunately, I am unable to locate a contact number for the loyalty department. It appears that the promised discount for June was not applied, resulting in a loss of $[redacted] that was rightfully ours.

On July 3, during a chat, I requested a new remote. Initially, I was informed there would be a charge. I mentioned my loyalty as a long-time subscriber, and the representative agreed to speak with a supervisor. After consulting, they confirmed that I would receive a new remote at no cost and was told not to return the old one. However, upon receiving my latest bill from Direct TV AT&T, I noticed a $15 charge for the remote that was supposed to be free. I would like this charge removed from my bill. Thank you.

I have an appointment for a new dish cable service installation on Saturday, September 16, between 8 am and 12 pm at Southern Pines Mobile Home Park, Lot 18. Please ensure my dish is placed on a metal pole, as per the owner's request, rather than on the trailer or on the ground itself. I am a new customer and looking forward to the service. The technician can reach me at [redacted]. My name is Thomas Wayne Braswell. Thank you!

Today, a representative visited me claiming to represent both DIRECTV and Dish Network. He promised to enhance service and lower monthly expenses. According to him, DIRECTV had no discounts or special deals, while Dish Network did. He mentioned that Dish offered a reduced monthly rate of $22.00 and superior newer boxes compared to the eight-year-old DIRECTV boxes. We have a network switch scheduled for Saturday unless we discover any loyalty offers.

My mini receiver, which receives its signal from the main unit in another room, suddenly stopped working. I contacted Directv and spent 45 minutes troubleshooting over the phone to no avail. Requesting a technician's visit, I was informed they would only come if I signed up for an insurance plan, which I declined. I now wish to return the malfunctioning mini device and have it taken off my bill. However, I am unable to locate information on Directv's website about where to return the equipment or if they offer a pickup service.

I have been a DirecTV customer for approximately 10 years. I recently disconnected my service and returned 4 equipment receivers and 4 remotes. I am being charged over $[redacted] for what you claim is the wrong equipment, but those were all I ever had from your company. I don't understand why there is a mix-up as I never had any extra receivers. This overcharge is frustrating after being a loyal customer for a decade. I need this issue fixed quickly. It's possible the mix-up happened because we had some equipment replaced in the past. We also have AT&T services and have been customers for years. If we can't resolve this problem, we may consider changing providers for our other services as well. I appreciate your prompt attention to this matter. Thank you for addressing this promptly.