DirecTV Customer Service Issues

I have not received a bill from DirecTV since [redacted], when I paid my last bill and returned the equipment. Recently, my elderly mother, who has Alzheimer's, received a call from a company claiming to be DirecTV LLC stating that I owed them money. They mentioned a debt of over $[redacted] and threatened legal action. My mother may have paid this amount, although she cannot recall. The account was initially in her name with her permission when I moved back. I settled all outstanding bills upon canceling the service in [redacted]. The recent call has caused confusion and distress. The company involved was allegedly Credence Excellent Beyond Belief Credit Resource Management LLC. I am unsure what steps to take next in resolving this situation.

My elderly sister has been repeatedly contacted by Direct TV to add a Movies Extra Pack. Despite declining multiple times, they continued to push for it, even offering a free trial. Eventually, she agreed just to stop the calls. After the trial, she requested cancellation and removal from her bill, but it seems this wasn't done, resulting in late fees. She struggles with technology, doesn't use the movie channels, and finds calling customer service frustrating. Direct TV only wants to speak with the account holder. I believe this situation is unfair to the elderly. How can I resolve this on her behalf?

I recently signed up for Direct TV to reduce my bills from Cox and phone services, with the addition of ADT. However, we were informed by CenturyLink in the first week that there is no service available in our area, contrary to what Direct TV claimed. We have been left without any service for over a week now, with no communication or resolution since early January. The absence of Direct TV service is causing us to pay more than anticipated. Direct TV needs to send ADT to remove the equipment as promised. I am disappointed with the failure to fulfill the contract obligations. - J. C. Account: [redacted] Phone: [redacted]

I canceled my DirecTV/AT&T account and returned the equipment in Jan [redacted]. Recently, I discovered a charge of $[redacted].04 on my credit card in Nov [redacted]. I disputed this with my credit card company, who issued a credit, and then contacted AT&T about the charge. After an 80-minute phone call with multiple representatives, I learned that although my equipment was returned, my account was not officially closed. After discussing this with a representative, the account was officially closed, and I found out I actually had a credit balance. I received a debit card for the balance. However, I am now receiving weekly emails stating I owe $[redacted].04. I called the company again on 2/11, provided the representative with the contact's name, Case# information, and date of previous discussion. I explained my frustration with the situation and expressed my reluctance to speak with multiple representatives due to their inaccurate account records.

My sister spent more than an hour on the phone with customer service. She listed my brother and me as authorized contacts. She was transferred to a technician to schedule a repair appointment for our satellite system in Old Fort, NC. The tech promised to follow up on the appointment time, but my sister had to sleep for work the next morning. Unfortunately, the system did not update, and we are unsure if an appointment was booked. We are experiencing a code [redacted] error, and despite troubleshooting, the issue persists. It seems the dish might be too low or there could be a problem with the pistol in front of the dish or the splitter. While in the past, signal issues resolved after a few hours, this time it's been a day and a half without signal. Our account number is [redacted]3.

To whom it may concern, Hello, we have an account with your company, Mondtech, located at [redacted] Pulaski Hwy, White Marsh, MD. I attempted to contact customer service multiple times for assistance as we wish to disconnect our service due to company closure. Our previous manager set up the account and provided a pin that he did not share with the company. I have explained this to all representatives, but the only response I receive is that they cannot help without the pin. They mentioned sending a letter with the pin, but we have not received it yet. In the meantime, we have paid a balance close to $[redacted], and upon checking, there is now a new balance of over $[redacted]. Is there anything you can do to at least halt the service since it is not in use until we receive the letter? Any help will be greatly appreciated. Thank you.

I have been a customer for 16 years, but I have been feeling like a new customer. I can't seem to receive the correct bill, especially since customer services have been outsourced to the Philippines. I am considering consulting with a lawyer because this is a significant issue for me concerning my finances. The first person I spoke with today was in Alabama and was unaware that services had been moved to the Philippines. I would like to communicate with a customer service representative in the USA, not someone using a different language. It is time for the company to address the outsourcing of calls and ensure customers get the help they need. When contacting the Corporate Office, the call is directed overseas. I have seen that the Corporate Office is in Latin America. After 16 years, I am considering leaving if I can't speak with an American representative in the USA.

I had arranged a payment plan with a customer service agent, Abram, from Texas who adjusted my plan on 3/2/22. Supervisor Bill authorized a payment of $[redacted] on 3/16/22. I attempted to make this payment on 3/15/22 through the automated system, but it unexpectedly connected me to a live agent, named Ren. To my dismay, Ren charged me $[redacted].28 instead of the agreed-upon $[redacted]. I explained my financial constraints as a person on disability and insisted on a $40.28 credit. Ren assured me they would credit the overcharge and recharge the correct amount. I provided the agent's badge number "RU818T." Despite this, I have yet to see the credit reflected in my bank account. I contacted my bank, and they suggested reaching out to DIRECTV regarding this issue.

I am experiencing challenges with my terminated DirecTV account. Here is a summary before I hear from you. In September [redacted], my home and possessions were lost in a fire. Following that, I had to pause my DirecTV account and relocate it when we finally found temporary housing. Despite the ordeal, I had to deal with multiple other crises. After finding a new permanent residence with an existing TV service, I canceled my DirecTV account. However, I was unexpectedly billed $[redacted] in October, supposedly for early cancellation. I contested this, and after several calls and assurances from supervisors, the charge was supposedly resolved. But to my surprise, in November, I received another $[redacted] bill. The saga continued with collection agency notices in January and March [redacted]. I strongly believe I shouldn't incur an early termination fee after being a customer for close to 25 years. I seek clarity and resolution as I face unfair treatment despite my impeccable payment history. I eagerly await your response and assistance in this matter after being repeatedly let down by DirecTV's handling of my case.

I am experiencing challenges with my cancelled DirecTV account and would like to share my situation. After losing my home and possessions in a forest fire in September [redacted], my family moved around until we found temporary shelter with my daughter. We needed to relocate our DirecTV service and faced difficulties in updating our address due to them sending equipment and technicians to our previous burnt down home. Finally, in January [redacted], we were able to have a technician install DirecTV at our new location. However, after purchasing a new home with existing TV service, I canceled my DirecTV account. Despite returning all equipment and following procedures, I received a $[redacted] bill in October, which the representatives attributed to an early termination fee. Even after resolving it with a supervisor, I received another bill in November, leading to me being sent to a collection agency. Despite assurances from DirecTV, I continue to face demands from Credence Resource Management, LLC. I believe being charged an early termination fee after almost 25 years of service is unjust, especially when I transferred the service to a new address. I seek guidance on this frustrating situation after being let down by promises from DirecTV's management.

I have been a DirecTV customer since [redacted]. Recently, it has come to my attention that DirecTV has made a decision to remove One America News Network from their service. This move troubles me deeply as I believe OAN provides some of the most truthful news available today. I am considering canceling my DirecTV subscription and opting for live streaming instead. I value the freedom to choose what I watch and listen to. By removing OAN and seemingly supporting other networks, I feel like DirecTV is not considering the preferences of its customers. I may choose to pay OAN directly for their content. It's disappointing to see a company that I have been loyal to for so long take a stance that goes against what I believe in. I hope DirecTV will reconsider their programming decisions in the future and prioritize customer preferences.

We are experiencing a Direct TV satellite connection problem with error code [redacted] on our Samsung TV. We followed the troubleshooting steps of unplugging and replugging in, but the issue persists. Interestingly, we can watch from the recorded list without any problems. Despite trying a short extension cord and plugging in without it, we continue to encounter code [redacted]. Moreover, the remotes now only work for the TV functions and not for the dish. We are unable to change anything on the screen or access our list. There have been high winds in our area recently, which might be a contributing factor. We are seeking guidance on how to resolve this satellite connection issue.

I have been attempting to subscribe to Direct TV Streaming, but have encountered issues with both the online platform and customer service hotline. After going through the sign-up process, I receive an error stating they are unable to complete the transaction. Despite confirming that my credit card is valid and there are no credit issues, I have been informed by a customer service supervisor that there is a known problem with setting up services for certain addresses. I have resided at the current address since [redacted] and even though there is a satellite dish on the property, it was not utilized by me. I am seeking guidance on how to reach a Direct TV representative to address and resolve this ongoing issue.

I need to temporarily suspend service at one of my locations, which I have done in the past and reactivated when needed. This time, I received a notice to return the receiver or pay a non-returned equipment charge of $[redacted]. In my 24 years with the company, I have never had to do this before. I have been on the phone for 55 minutes with two non-USA locations and one in Florida, giving my name, address, and phone number each time, but neither of them knows how to resolve this issue. It is more than irritating. Please assist me in resolving this matter, or I will have to consider switching to another service provider. I am going to lunch now.

I terminated my DirectTV service on 3/13 under Acct # [redacted]1 and spoke with Gab to confirm the cancellation. I ensured the equipment was returned promptly as instructed. Despite paying for services from 2/29-3/24, I did not utilize the service after 3/13. CenturyLink has advised me to seek a refund for the unused days directly from DirectTV. I respectfully request a refund of $75.02 for the period 3/14-3/24 in question. I value the 10 years as a customer and hope to resolve this financial matter without compromising a future relationship.

I am uncertain about the charges on my bank statement, where $84.79 is deducted monthly. Reviewing past statements, I noted this charge has been ongoing for years. Upon contacting the [redacted] customer service number, it indicated a past due status, despite the recent deduction on June 2, [redacted], for "DIRECTV*STREAM." I am under contract with Comcast and do not understand these charges. I have not had satellite services since returning the equipment to the Birchwood Court address in [redacted]. I am seeking a refund or account cancellation if refund is not possible.

Concerns About Account #[redacted]06 I wanted to address the discrepancy between the information provided now by the representative and what was communicated to me back in May [redacted] when I first started the service. At the age of 89 and living on a fixed income, it's been challenging. When I initially signed up in May [redacted], I was under the impression it was for a one-year term, not two years as suggested now. The sudden increase in the bill from $69.54 to over $[redacted] required adjustments due to my limited budget. It would be appreciated if the initial rate of $69.54 could be maintained for the entire two-year term. I must express my dissatisfaction with the $[redacted].75 termination fee, although I understand the contractual obligations. Regrettably, we will discontinue our service once the current contract ends and explore alternatives such as a digital antenna to avoid further dissatisfaction. Best regards, K. Vaughn

I have a transcript from June 24, [redacted], where Steve promised a technician would come between 12-4 on a Saturday. The technician with less than a month of experience arrived, but unfortunately, he was not very knowledgeable. He left after 30 minutes because his own company hung up on him twice. He mentioned his supervisor would be coming shortly, went to get something to eat, and never returned. Five hours later, he still hadn't come back. When I contacted AT&T, they said they couldn't send another technician because according to their records, the previous technician was still at my house. I reassured them that no one was at my house for five hours. If needed, I can forward you the transcript of my conversation with Steve from the 24th.

I am extremely disappointed with the service provided by Direct TV. I was given a window of 8 to 12 for a technician to come fix my service, but after requesting an earlier appointment, I was assured by two different representatives that someone would arrive by 10:30 am. When no one showed up by 10:30, I called again, and now I'm told the technician won't be here until noon. No one bothered to notify me of this change, and I am frustrated with the lack of customer service. I've spent hours on the phone with Direct TV's tech department without a resolution, followed by more time with customer service trying to get assistance. If the technician doesn't arrive as promised by noon (despite being told 10:30 by two staff members), I will insist on a permanent $20 monthly reduction in my bill, in addition to the current loyalty discount. As a customer since [redacted], I am at my limit with this poor treatment from Direct TV. - Jan H.

I am looking to downsize my TV service to a basic package for a more affordable price. Additionally, I need to cancel the insurance plan on my account. I have attempted to address these issues multiple times through online chat support without success. At this time, please proceed with making the mentioned changes. If needed, contact me at [redacted]. Please confirm when these adjustments will be implemented, ideally by the end of the current billing cycle to prevent any partial charges. If this request is not fulfilled, I will have to cancel my service entirely. I am frustrated with the time spent attempting to resolve this matter without success. Thank you.