Delta Airlines Skymiles Customer Service Issues

Hello, I am Mukesh Belde. I recently flew with Delta Airlines from Vancouver to Chicago and back (round-trip, 14 Dec [redacted]-7 Jan [redacted]). My SkyMiles membership number is [redacted], and my reservation/confirmation number for the trip was GBMZPY. On 14th Dec [redacted], due to a delay with Delta Airlines from Vancouver to Minneapolis, I missed my connecting flight to Chicago. Additionally, an error by the airport staff in Vancouver caused my luggage to be left in Minneapolis. Delta arranged for a flight the next day with United Airlines, where I was charged again for luggage check-in. The hotel, Holiday Inn, charged me for food, stating that Delta Airlines would reimburse the cost. On my return journey from Chicago to Vancouver, the airport representative assured me that Delta's customer care services would assist. I was charged approximately 57.50 CAD for luggage check-in and food expenses. I am disappointed by the inconvenience caused and request a positive and ethical response from Delta Airlines regarding this matter. Thank you, Mukesh

Hello,**I'm Mukesh Belde. I recently flew with Delta Airlines from Vancouver to Chicago (round-trip, ** Dec **** - * Jan ****) with skymiles number ********** and reservation number GBMZPY.**On the way from Vancouver to Chicago, a delay caused me to miss my connecting flight from Minneapolis to Chicago, and an error by the Vancouver airport staff led to my luggage being left in Minneapolis. I had to collect it and pay for luggage check-in again on the new flight arranged by Delta with United Airlines. Though accommodation was provided, food at the Holiday Inn was charged and I was told Delta would reimburse the cost.**Returning from Chicago to Vancouver, I was advised Delta's customer care would assist regarding the incurred charges. I ended up paying around **.** CAD for luggage and **.** CAD for food due to Delta's errors, which was inconvenient and costly. I seek a positive and fair response from Delta Airlines to address these issues.**Regards, Mukesh

Our flight from LSE to PHX today has experienced a schedule change resulting in a misconnection in MSP. After speaking with a Delta agent this morning, we learned we were rescheduled for a later flight arriving in PHX at 10:50 PM instead of 8:40 PM. This delay will cause us to miss our onward transfers, necessitating an overnight stay in PHX. We were informed that we could request hotel vouchers upon arrival, but given our late arrival time, securing accommodations may be challenging. Is there a way for us to obtain vouchers in advance to ensure a smoother transition upon reaching PHX? We were also notified that our original oversold flight to PHX had prompted a voucher offer during check-in. Any assistance in improving our arrival experience in Phoenix would be greatly appreciated. We can independently arrange our transfers to our final destination the next morning. Booking references: HAN4YH and HAU8RY. Thank you. Michael and Petra Schmeckpeper.

While boarding my flight from Sacramento to Atlanta #DL443, I was informed that I was required to check my carry-on bag due to limited space on the plane. I purposely packed my valuable and favorite items in my carry-on to keep them with me in case my checked bag gets lost. Currently, I am onboard feeling uneasy about my bag that was taken from me. This experience with Delta has left me extremely disappointed and reconsidering my choice of airline. It's frustrating to lose my only carry-on bag because of the situation.

I am disappointed with the service and misinformation provided by the airline during my recent trip. My wife and I had booked first-class tickets from SBN to HPN, but our flight was delayed, causing us to miss our connection. An airline representative suggested changing our route to ORD to avoid a long layover. We were initially told there were no first-class seats available, but upon arriving at the airport, we found out there were seats open for the earlier flight. Once on the airplane, I noticed there were several empty first-class seats and one occupied by a crew member. This inconsistency in information and seat availability was frustrating.

I need help reaching Delta Customer Service to request a ticket refund due to the COVID-19 restrictions affecting Italian citizens traveling to the U.S. I had planned to attend Purdue University's executive MBA launch program, but the university has advised Italian students to undergo a 14-day quarantine upon arrival in the U.S., making it impossible to participate in a 7-day trip. I attempted to use the web-form for a refund, but encounter an error after submitting it. I am feeling frustrated as I am unable to get in touch with Delta.

I need assistance with my upcoming flights booked using my Skymiles membership number [redacted]. I have two award bookings: Booking number F6GNIA from Stuttgart to Montreal on April 14th and booking number GFYLWG from Montreal to Halifax on April 16th. I am concerned about the closed borders of Canada and France and would like to cancel these flights if possible and have the miles refunded to my Skymiles account along with the taxes paid. Unfortunately, I haven't been able to reach the Skymiles department via phone due to the ring back service requiring an American phone number. Is there an alternate way to communicate, possibly through email? Thank you for your assistance.

I am requesting the restoration of my FF points. I made Delta flight bookings for my husband and myself departing Lexington, KY on Thursday, March 12, [redacted], to Atlanta, returning on Saturday, March 14. I utilized my Delta Skymiles accounts #[redacted] (Adria) and [redacted] (Hugh). We attended our granddaughter's, Adria Calnon, Delta Flight Attendant wing ceremony and were pleased that despite the pandemic, the event proceeded, with subsequent classes being canceled. Originally, we planned to return to Lexington after the graduation but ended up extending our stay in Florida due to quarantine restrictions. We had to purchase ATL-PBO flight tickets and I am now reaching out to inquire about having our points reinstated. As infrequent flyers, it took us a considerable amount of time to accumulate these points. We are loyal Delta customers and kindly ask for our unused points to be reinstated, considering our loyalty during this challenging time. Thank you for your understanding.

On Monday, June 22, 40 days before departure from LAX to TPA, the flight is scheduled to depart at 10:15 AM and arrival is at 6:09 PM. There has been a schedule change for Flight DL [redacted] with a departure from TPA to LAX on Friday, June 26, 44 days from departure, departing at 7:11 PM and arriving at 9:10 PM. Passengers Brian B. Rogers, Heather Rogers, and Charlotte Rogers are listed with their frequent flyer numbers and eTicket information for the flights. Bogus

I recently received notification from Delta about the cancellation of my flight to London on June 15, [redacted]. It appears e-credits will be provided for the two e-tickets: #[redacted][redacted] and #[redacted][redacted]. I have a few queries regarding this situation. Firstly, I would like to know if the tickets are refundable. If not, what is the duration for which the e-credits will remain valid? The email mentioned two years, which may work for me as the European trip was intended as a graduation gift for my son. He is graduating from HS and will start college in the Fall. Due to uncertainties related to COVID-19 and the absence of a vaccine, we might consider postponing the trip to [redacted] when he will be available after June 7. In this case, I would like to confirm if the e-credits will be usable throughout the summer of [redacted] or if there is a specific redemption date. Additionally, I am wondering if the e-credits will cover the original cost of the London flight or if any price increases will result in additional charges. Thank you for your assistance. - N. Harter

On May 27, [redacted], I conversed with a male Delta representative to request refunds for two seat upgrade charges that were paid with skymiles on previously booked flights, impacted by Delta's rescheduling. Although I received refund confirmations for both $69.96 charges, only one has reflected on my credit card so far. Additionally, I encountered an issue where I was mistakenly charged twice for $[redacted].60 each while attempting to rectify the situation with one-way flights. Despite canceling the additional one-way tickets and confirming their cancellation via email, I was still charged for them on my credit card. When I contacted Delta on May 27 following their callback, the representative explained that the charges were no longer associated with active ticket numbers in their system and advised me to address the issue with my credit card company for a refund. Even though Delta confirmed the erroneous charges, they indicated that they were not processed on their end. For resolution, I need assistance securing refunds for these three outstanding charges promptly.

I am reaching out on behalf of a friend in Mexico who has been struggling to address an issue for several months. My friend Linda Hanna received Delta voucher #[redacted][redacted] last August, which is set to expire next month. Due to safety concerns related to the pandemic, being older and hesitant to fly, she wishes to request a one-year extension for the voucher. Despite numerous attempts via calls, emails, and Facebook messages over the past months, she has not received a response from Delta regarding her request. Linda reached out to me as she is aware of my frequent travels with Delta and my high status with the airline, seeking assistance in resolving this matter.

I am urgently seeking assistance from Delta. My husband and I reside in Greensboro, NC, preparing for a trip to drive to Montana tomorrow to deliver our daughter's car. Our return flight from Bozeman on Oct. 3rd was abruptly canceled due to a slight schedule adjustment that rendered our connection impossible. Despite rebooking after a long wait, we were unable to reserve seats together or at the front of the plane due to limited availability, leaving us on standby for both flights. We are deeply concerned about the uncertainty and inconvenience this situation has caused us, with responsibilities awaiting our return home. As loyal Delta customers, we are disheartened by this level of service, especially during these challenging times. We seek a prompt resolution to ensure a smooth journey back. My husband, Dan, made the original booking with his points, and we can be contacted at [redacted] for any assistance. Your help in this matter would be greatly appreciated.

My husband, Gary Chapman, a retired Delta Pilot, and I have lived in England for some years. Due to his memory problems, I am now dealing with our finances at the age of 83. I need to contact the department handling the Delta Pilots Disability & Survivorship Trust payments, as I found four uncashed checks in Gary's unattended letters. I am looking to inquire about any additional checks that may have been overlooked. Delta Customer Services in London was unable to assist me in obtaining an email address for the department handling the payments. I believe reaching out to them would help identify any uncashed checks. Unfortunately, traveling to the States to resolve this matter is not feasible. Thank you, Anne Chapman.

I had a previous SkyMiles account. I was trying to add my trip on 12/23/[redacted] to my account, but it led me to create a new account. I thought it would be the same account, so please, I want to merge both accounts. I have [redacted] miles on my other SkyMiles account. If I can get my upcoming trip added to them together, please. I need an email showing the resolved results sent to my email address, [redacted]

I am attempting to correct my Delta SkyMiles account once more due to previous hacking incidents. I believe the name change to "Jack Richard Nickles" has not been processed correctly despite providing all necessary documentation. The account number is [redacted]. I have pending trips that I need to submit. I ask Delta to address this promptly, acknowledging it as the root cause of the ongoing issue. Thank you, Jack Richard Nickles. On another note, I have the death certificate of my spouse, ANDREW M SULIGOY, SkyMiles number [redacted], who passed away on 3/2/[redacted] (funeral details: [redacted]). Amidst dealing with this loss and the challenges of the pandemic, I've traveled a few times recently (PNS->ATL, ATL<->BOS).

Hello, My phone was stolen, and now I no longer have access to my passwords, including the one for my email connected to my Delta account. Since I had two email addresses, I'm unsure which one my Delta account was linked to. Could you please delete my old email address? It was either [redacted] or [redacted], for which I no longer have the passwords. I now have a new email address: [redacted] To request a new password for my Delta account with case number #[redacted], I kindly ask you to update my account with the new email address. Feel free to reach out if you need more information. Thank you in advance. Best regards, Hakima Delic

I have a booking with Confirmation Number HSVXA9. I am a handicapped individual who can walk short distances. I encounter several issues. My main concern is that Delta does not have a non-toll free number, which makes it difficult for me to make calls. Living in Acapulco, Mexico, I find it challenging as I constantly get redirected from Verizon to the local carrier Telcel, hindering my ability to make toll-free calls to the U.S. My partner, who uses Telcel, also struggles to dial toll-free numbers. I need assistance arranging for handicapped seating and a wheelchair, particularly for my short layover in Mexico City. Despite booking Delta Comfort on Aeromexico, seats in front remain titled as reservation pending. Additionally, I am unsure about food allowances during the flights due to my tight connection time and limited onboard offerings. Lastly, I am puzzled by Aeromexico's $30 fee for my first checked bag. As a Delta American Express Skymiles member with number [redacted], I hope for a speedy resolution to these concerns. The 50-minute layover in Mexico City is causing me stress, given the circumstances of my disability.

I need to reset my password for my account number: [redacted]. I've had trouble because I moved multiple times over the years and can't recall the exact year I joined the Sky Miles program to input the correct address. Knowing the enrollment year will help me locate the address in my records. Can you please provide me with that information and unlock my account? Thank you. Yinka F.

I have a Delta SkyMiles reservation for my daughter, M.T., linked to our Delta Vacations reservation, under T.T. The return flight from MUC-ATL-DTW on Aug. 26 at 11:30 am was canceled. I need to rebook a flight with just one connection instead of the double connection given. Options are a 7 am flight via AMS arriving at DTW at 1:25 pm, a 7:15 am flight via CDG arriving at DTW at 1:30 pm, or a 12:25 pm flight via CDG arriving back at DTW at 6:15 pm. I prefer the 7 am flight via AMS but not sure if seats are available for M.T. Please advise on seat availability for this flight. Thank you.