Delta Airlines Skymiles Customer Service Issues

My mother, who traveled from India, suffered a severe heart attack and multiple strokes a few months ago, resulting in partial blindness due to Himensospia. She is scheduled to return to India next month with my father, with a flight itinerary from Orlando to Detroit, Detroit to Amsterdam, and then Amsterdam to New Delhi. We are hoping Delta has accommodations for passengers with severe medical conditions like my mother's, such as changing the flight to a one-stop journey to ease her travel. We are prepared to provide medical documentation as required. Aside from the paperwork, we are wondering if there are any other documents she should have during the journey to ensure a smooth travel experience for everyone involved.

I am a Sky Miles member with the number [redacted]. My original flight DL264 from JFK to CDG was cancelled, and I was rebooked on flight AF 09. Unfortunately, my luggage did not make it to my destination. I filed a claim with reference number CDGAF917626, but even after five days, my luggage has not been located. Despite efforts from my hotel and multiple calls to Delta, there is no information on the whereabouts of my 30" brown soft zippered suitcase with a stenciled silver "S" on the front and a black luggage tag. Inside the bag, there is a sheet of paper with my contact details. The missing items include distinct clothing pieces and personal belongings essential for upcoming events. I have spent over $3,[redacted] on replacement attire as I have formal engagements to attend. I urgently require updates on the status of my bag as I will be checking out of the Ritz Hotel on Tuesday morning.

Regarding Booking Reference # H8T8S3 I recently made a reservation for a first-class ticket from Denver to Los Angeles on November 24, [redacted], for both my wife and me. Originally, the flight was scheduled to depart at 12:10 pm, which was ideal for us since I am uncomfortable driving at night while using a rental car. Unfortunately, Delta has rescheduled the flight to 8:15 am, forcing me to drive in the dark to return the car and make it to the earlier flight. I noticed there is an afternoon flight available and would appreciate it if we could be transferred to that one instead. Thank you.

Subject: Urgent Flight Change Request Good morning, I am writing regarding Booking # H8TS3 for my wife, Karen J Mono, and myself, Neil Darby Monro, who are Australian visitors. I am 76 years old and booked a first-class flight from Denver to Los Angeles on November 24, [redacted]. Unfortunately, Delta has changed our flight to a late-night one, which will be challenging for me. I would like to request a transfer to the afternoon flight due to my inability to drive at night. I do not have a cell phone while in the USA, so please advise via email at [redacted] Our hotel contact number is 1 [redacted], and our room number is [redacted] today, October 31. Thank you for your attention to this matter. Neil Darby Monro

I mistakenly canceled my flight after the website indicated that I would receive a $[redacted] Ecredit if it is checked. I came across a slightly pricier ticket and thought of surprising my family by arriving earlier. As a pharmacy student on a tight budget, I would not have canceled my flight if I hadn't believed I would receive a credit. I urgently need assistance. Any help would be greatly valued.

Hello, around 30 years ago, I registered for a Delta frequent flyer number with the initial number [redacted]03. My updated number is [redacted]. It seems that when I initially registered, I may have used a variation of my legal name, which could be Jeff Sauer, as seen on my recent flight. I now have a Known Traveler Number which is linked to my SkyMiles account. Unfortunately, on my last two Delta trips, I did not receive TSA PreCheck due to a slight difference in the name on my boarding passes. In my SkyMiles account, my name appears as Jeff Sauer while my legal name is Jeffery Joseph Sauer. I would like to update my name in the SkyMiles system to ensure TSA PreCheck appears on my future boarding passes. I am willing to provide a copy of my passport and Known Traveler Number to help facilitate the process of updating my account information.

We requested a bassinet for our two children on the flight from Los Angeles to Paris on November 20. The airline attendant refused to provide one, even though we had contacted Delta Airlines 48 hours in advance and informed them at the airport. They claimed no bassinet had been allocated to another passenger. We are concerned about our return flight from Paris to Los Angeles on February 8. We are seeking advice on how to prevent such issues from occurring again. If the airline does not provide the necessary accommodations, we may need to insist on a solution before permitting the flight to proceed or consider changing to an alternate flight that can accommodate our request.

I am close to reaching the requirements for Gold Elite status, and I want to ensure I achieve it. Currently in BKK and will be back in the USA in about 10 days. According to my account information, I need to spend an additional $[redacted] before the end of the year to meet the goal. My current round trip ticket costs slightly over $[redacted]. I am unsure if the $[redacted] includes any part of my current trip expenses. Upon completing this journey, how much more do I need to spend to surpass the $[redacted] threshold? I have encountered conflicting information and seek clarification. Thank you. [redacted] K. Strand

My wife and I flew from Miami to Atlanta on December 6, [redacted], on flight [redacted]. We checked in online on December 5 and were charged $30 each for a checked bag, totaling $60. Upon checking in at the airport on December 6, we were asked to pay the baggage fees again as the system did not register our initial payment. Both charges were deducted from my credit union account, and I am seeking assistance to recover the second baggage fee. - Michael R. - Liliane D.

I have been a member of the Skymiles program for a few years now under account number [redacted]. I initially registered using the nickname "Mike" instead of my full name "Michael." This has caused an issue when trying to book flights on the Delta website as it needs to match my identification. I am willing to provide a copy of my passport or any necessary documents to rectify this. I would appreciate guidance on how to promptly resolve this matter. Thank you, Michael C. ([redacted])

Hello! I would like to address an issue with my reservation. Recently, my wife and I noticed that our confirmation numbers for the trip have changed. While my confirmation code has been updated to JLRTUO, my wife's code remains the old one. Additionally, I sought assistance for our connecting flights from Paris to Lisbon and Porto to Amsterdam. After speaking with KLM, we received seat assignments for both flights, but the confirmation code provided, J5RBFD, does not pull up the reservation as expected. I have emails confirming these flights with the original confirmation code HA2JZP1. I would appreciate it if you could ensure that our confirmation numbers match for all our flights and provide a confirmation email with the proper codes and seat assignments. Thank you for your help. My contact number is [redacted], and my name is Brian Buskirk. I await your response.

I'm attempting to book an airline ticket using my skymiles, and the website is asking me to log in. I haven't logged in for a while, and Delta is trying to reset my password to an old email address I can't access. I need to update my email on my skymiles account to proceed with booking my trip. I've been on hold for a long time, otherwise, I would have asked the agent to assist me with the booking. There's only one seat remaining, and I'm worried I might miss out on it.

Hello, yesterday my wife, her sister, and I flew from Mexico to NY with Delta. Here is a list of issues we encountered: 1. The flight was delayed for more than 3 hours and 40 minutes due to the Captain's inability to complete a necessary document. 2. The entertainment system had frequent malfunctions, with the screen blacking out multiple times. 3. When the steward served us food and beverages, he accidentally spilled soda on me, ruining my shirt, overcoat, and pants. 4. The flight delay caused problems upon arrival at the hotel, with taxi arrangements, and interactions with staff at the Hilton hotel. We are deeply disappointed with the experience and have decided against flying with Delta in the future. My name is Enrique Riquer, and the flight number was [redacted] from Mexico to NY. Thank you for your understanding.

I am currently experiencing a flight delay from New York to Houston with a layover in Atlanta. Due to this delay caused by Delta Airlines, I missed my connecting flight. The next available flight is not for another 12 hours. Unfortunately, the Delta assistant did not arrange for accommodation, lounge access, or transportation. I feel neglected as a single traveler. While the assistant helped others with rooms, there was a system issue for me. I am disappointed with the lack of professionalism and care shown towards me. I expect better treatment from Delta Airlines. If this is the standard service provided, I will need to share my experience on social media to inform others. I am requesting accommodation and meals during this unexpected delay, as I will not stay at the airport. I believe the airline should compensate for these expenses. Kindly address this matter promptly.

I have been a SkyMiles member since [redacted], but I've recently encountered issues with logging into Delta.com. Despite changing my password multiple times, I continue to receive an error message stating that the information entered is not valid. I have tried using "Login Help" and even contacted customer service, but so far, no resolution has been provided. I am currently deployed and need access to my account. Thank you in advance for your assistance. - Tom R., Sky Miles [redacted].

We are attempting to complete online check-in for our flight scheduled for tomorrow. We hold a Delta American Express card that entitles us to complimentary checked baggage for all three bags (one bag per passenger, with a total of 3 out of 4 passengers covered). Despite this, the online check-in system is attempting to charge us for the second and third pieces of luggage. According to the policy, the first bag is complimentary on Delta flights when booked with the Card, offering savings of up to $60 per person on a round-trip with Delta. We have also ensured that our SkyMiles number is included in the reservation, as the policy states that the initial checked bag for each passenger on the reservation should be automatically exempt from fees during check-in.

I am scheduled for a flight from Vancouver, Canada to St. Louis, USA on January 11, [redacted]. The flights have a layover in Minneapolis where I only have a 54-minute connection time. During this layover, I need to go through immigration before boarding my next flight. What happens if the immigration process takes longer, and I am unable to make it in time for my connecting flight from Minneapolis to St. Louis? How will the airline assist me with this situation?

Hello, my name is Arianne Grenier-Santerre. I purchased tickets for myself and my friend through Priceline for Costa Rica on January 8, [redacted]. Unfortunately, I made a mistake with my friend's name; there is an extra "l" on her ticket. Priceline's customer service is not responding. I would like to know what I can do besides calling Priceline again. Thank you. * The booking confirmation number for my tickets is: JLEQJV

My spouse and I just landed in Salt Lake City from Phoenix on Delta flight DL546. We experienced a delay as there was a nonexistent de-icing issue in Phoenix (remember, there is no snow there!), causing us to miss our connecting flight to Toronto. We are now stuck in Salt Lake City until 2pm, when we will be rebooked on a flight to Detroit, arriving in Toronto at 10pm after a long day of travel since 3am. Unfortunately, the delays have caused us to miss our train home in Toronto, leaving us stranded once we finally arrive late tonight. We kindly request to be accommodated in a hotel tonight and to be put on a direct flight to Toronto tomorrow for smoother travel arrangements.

I have been attempting to contact Delta through their international line without success. My name is Georgianna Duarte, and my flight from Liberia to the United States is scheduled for the 10th. However, due to an injury, I need to return to Liberia tonight and may require a flight out tomorrow for medical reasons. Unfortunately, I have misplaced my credit card, reported it missing, and urgently need to return to the US for medical attention for my back injury. Despite being capable of flying, staying in Liberia for three more days with my current condition is not ideal. I have been unsuccessful in reaching a representative over the phone as I do not have phone service here. I will be checking my email regularly for a prompt response. I am Georgianna Duarte, and my flight is from Liberia to Indianapolis, Indiana. Your immediate attention to this matter would be greatly appreciated. Thank you.