Dell - Tech Support Customer Service Issues

I have returned a computer to Dell, and UPS picked it up. Now the order status shows as "canceled" and "return to sender." Although it claims the order was refused by the receiver, no one has physically rejected it as I haven't even received it back yet. It appears to be stuck in transit. I missed a call from Dell customer care that rang only 2 1/2 times and received a vague email. When attempting to reach them, I am informed they are unavailable or unable to assist me with the provided service or case number. I am uncertain about the status of my return and would like clarification on the current situation.

I experienced a computer issue last night, which I was informed was a software problem. I scheduled a service call for today but have not received any updates. The Purchase ID is [redacted][redacted]. No one has contacted me, and the service was supposed to be done this morning on 12-23-20. I would like to cancel the service call and request a refund to my credit card as I plan to attempt to resolve the problem on my own. The charge is pending on my credit card from last night. I have made over 5 calls seeking assistance, but each time I get transferred, the call gets disconnected. I am a loyal Dell customer, but I must express my frustration with the lack of support in the service call department.

I have been using Acronis True Image [redacted] software to solve any issues that may arise during updates. After purchasing, I successfully backed up all initial settings. Now, when trying to reinstall the backup, the system prevents me from completing the process by booting up and showing errors. How can I ensure that my Acronis software allows me to run the backup successfully? -Peter V. Roggenhausen

I placed an order for an Epson Workforce all-in-one printer. The price was $[redacted]. I received an email notification that my Visa card, with an expiration date of 9/25, was not accepted. I am frustrated by this situation as I have been searching for a printer for two weeks, and all the ones I was interested in were sold out. This particular model met all my requirements, and it was the last one available.

I recently purchased a Dell XPS [redacted] desktop and encountered an issue while installing new software. While updating a piano plugin, my computer prompted a reboot. Since then, my computer fails to boot up and the screen remains blank. I'm planning to visit the computer repair center to resolve this issue. Luckily, I had the foresight to create a restore point before initiating the update process.

I bought a new XPS 13 as a gift and also got the one-year Office [redacted] software. The recipient set up the laptop smoothly, except for the Office [redacted] software. Since I was the purchaser, my name got associated with the software, and there was no apparent way to transfer it to the new user. Dell should provide an option to download the software and transfer it to a different user.

I purchased a DELL Vostro [redacted] laptop on December 19, [redacted]. I encountered issues with it shortly after, with icons and text becoming stretched and blurred, and the laptop eventually shutting down. I sought help at the showroom, where they formatted the laptop, claiming the problem was fixed. However, the same issue recurred after only five days, leading to further disappointment. Despite contacting customer care for assistance, I did not receive the promised email detailing the repair process. This experience has significantly impacted my work, especially since I purchased the laptop on loan. I am disheartened by the poor service from a reputed company like Dell and will not be recommending their products to others. Frustrated, T. Majid, Kolkata.

On November 29, [redacted], I placed an order for a Dell Inspiron [redacted] with Order #[redacted]. I used my Chase Sapphire Visa for payment. The computer arrived at my address around December 3, [redacted], but I never received a purchase order specifying the price and components. Surprisingly, the setup instructions were for a laptop, not a desktop. I took the computer to my technician on December 15, [redacted], to transfer data, but there were missing files and malfunctioning programs. Despite efforts to resolve issues with the password, we were unable to sign in successfully. My plan is to return the computer to Dell without expecting a refund, and then consider purchasing a new computer elsewhere. If Dell cannot assist, I will still return the computer. Dean Schooler, Boulder, CO.

My computer's warranty is valid until January 31, [redacted]. The service tag number is H89P0Y2 and the Express service code is [redacted]0. I've noticed that my computer is not holding a charge properly. When charged overnight and then removed from the charger, it quickly drops to 74%. Additionally, after less than an hour of use off the charger, the battery is already down to 50%. The rapid discharge and starting at 74% after charging indicate there might be an issue with either the battery or the computer. I'm disappointed as this is the second time I've needed tech support in the first year. I would appreciate it if someone could reach out to me to discuss how we can address this issue. Thank you. Debbie

I sent a Dell Inspiron laptop to Dell for repair three weeks ago. Despite being informed that they sent a cost estimate on Jan 8th, we never received it. We have been trying tirelessly to reach them by phone and email to obtain the payment details. Despite daily attempts, we have not received any resolution. Promises of someone calling us with the necessary information have not been fulfilled. Despite being assured a call between noon and 2 pm yesterday, no call was received. The service log falsely claims attempts were made to contact us. We were given a depot number that no one answered today, as it was closed yesterday evening. We are eager to pay the amount owed and retrieve the laptop. Kindly assist us in this matter. - E and K Harrold Service Tag: BX3C503 Service Request Number: [redacted]

I recently purchased a new desktop computer from Dell on 1/26/21, and I also bought the 'Dell Migrate' program to transfer files from my old computer to the new one. Unfortunately, the salesperson did not explain that the program requires both computers to be running simultaneously, which I couldn't do as I only have one monitor and didn't purchase a new one since I am satisfied with my current Dell monitor. As a result, I had to pay a local computer store to transfer my files and now seek a refund of $49 for the program. My attempts to resolve this with Dell customer service over the phone and email have been unsuccessful, and I am disappointed by the lack of assistance I have received. I have been a loyal Dell customer, having purchased numerous laptops and desktops in the past without issue.

I have a Dell Optiplex [redacted] that I purchased new, running Windows 7 (not Windows 10). The Service Tag is GK4TCP1, Asset Tag 1. The issue is I can't boot into Windows. I get a message saying the hard disk 9VV0TYKW-1F5A is protected by a password and I cannot access the C drive. All diagnostics show pass, indicating the hard drive is fine. I suspect it might be malware or a virus locking the hard drive. I have tried resetting the BIOS to Legacy UEFI but still can't boot into Windows. Is there a simple keyboard entry to unlock the disk or a master password from Dell to resolve this issue? Please assist me with this problem.

Approximately two months ago, our business purchased a new laptop from Dell. After only two months of use, the laptop unexpectedly stopped working, locking us out of vital documents crucial for our business operations. We swiftly sought help from a reputable tech support service to diagnose the issue, and they concluded that it was a faulty hard drive, unrelated to anything we had done. Despite the clear manufacturing flaw, Dell refused to honor the warranty and assist with the repair. This experience has left us deeply dissatisfied and disappointed with Dell's lack of responsibility and customer service. We now feel compelled to warn others against purchasing from this company in the future. The financial implications of this malfunction are significant, as we face potential losses exceeding one thousand dollars, not to mention the additional costs of replacing the hard drive or the entire laptop. This situation is not only detrimental to our business but also places a considerable financial burden on us.

Dear Dell Customer Support, I reached out to Devi at Dell two days ago for assistance regarding an unavailable part that I had paid for. After spending over 5 hours troubleshooting with Devi and being assured the part was available, I was later informed it was not. This is unacceptable for customer service. I have sent follow-up emails but have not received any response yet. I require a solution or a timeline for when the part will be available. If Dell cannot resolve this matter promptly, I may need to escalate my concerns via social media. Please address this issue and revert to me at your earliest convenience. Thank you, Geoffrey M. Gee

I advised my husband against upgrading our modem, as I handle tech matters in our household. However, after contacting Xfinity for a separate issue, he was persuaded to make the switch. Subsequently, we experienced difficulties with our phone, Wi-Fi, and printer post-installation. Despite contacting Xfinity, the initial representative was unable to resolve everything. We were promised a callback that never came, leading to a lengthy 3-hour call, ultimately resulting in a delayed technician appointment. Following unsuccessful attempts, I researched online and discovered the correct method to sync our devices, which the Xfinity technicians could have shared. I am still encountering issues with the scanner and am hesitant to contact Dell due to potential charges. As long-standing customers, we are disappointed with Xfinity's handling of our situation and hope for a prompt resolution without further costs.

I encountered a sudden disappearance of my WiFi connection from my Dell Inspiron [redacted] desktop after only 2 months of use. Seeking assistance from Dell's customer support proved to be a frustrating experience. After numerous attempts and being unable to effectively communicate with the support team, I was left on hold for over 4 hours without resolving my issue. The lack of support and dismissive attitude from the supervisor further added to my disappointment. I am left feeling that Dell's customer service does not prioritize consumer satisfaction. I am now considering requesting a refund in order to purchase a more dependable HP desktop.

Subject: XPS 17 [redacted] Driver Power State Failure Issue Hello, I am experiencing a recurring issue with my XPS 17 [redacted] laptop, possibly related to a recent Dell update or a Windows update. Some suspect an NVIDIA driver update as the cause of the Stop Code: DRIVER_POWER_STATE_FAILURE error when the laptop goes into sleep mode. Despite efforts to troubleshoot, including shutting down the laptop instead of letting it sleep, the problem persists. Another user detailed a similar issue where the laptop crashes when idle, displaying a black screen upon waking. Despite running various diagnostics and updating drivers, the problem remains unresolved. If any tech experts could offer guidance, it would be greatly appreciated. Thank you, Jim Rothenberger

I reached out to Customer Support five times today regarding issues with my system. Several apps, including Microsoft Store and Zoom, failed to load. On my second attempt, an agent suggested I contact Software Support. Despite being transferred and disconnected after 15 minutes on hold, on the fourth call, I was told my warranty covered hardware only. An agent named Shubam called back promptly, but due to a lengthy restart process, he proposed calling in 30 minutes, which turned into 90 minutes without contact. Feeling disheartened, I abandoned the effort at 6 PM EDT, now 9 PM EDT. The $99 fee for this level of service seems unwarranted. I intend to call again tomorrow morning to resolve this issue with a four-month-old laptop.

Hello, I've been using Traktor Controller 2 for a few years. Recently, I purchased a new instrument from them, the Traktor Kontrol X1 MK2 hardware. Following the instructions provided, I attempted to change users as directed. However, the software that was already installed did not work. The instructions advised me to download another version, but when I tried, it prompted me to remove the old installation first. I uninstalled it using the Windows Uninstallation system and then manually through CMD, but I still receive an error message stating, "Unable to uninstall old version of Native Instruments Traktor 2." Even after several attempts to type the correct name in the Programs, it shows the message, "Windows cannot find 'C:\ProgramData\...'. Please assist me with this issue. Thank you, Dana.

My Dell [redacted] 2-in-1 intermittently displays an error message stating "A Memory exception has occurred." Following self-testing, a blue screen with reboot options, including reinstalling Windows, appears. Additionally, there are occasions when I lose control and the mouse moves on its own, opening numerous windows until I shut down. Despite Dell Tech Support remotely accessing my system five times and updating drivers, the issues persist. Even after Best Buy Geek Squad reinstalled Windows, the problems have not been resolved. Given that the computer is only 8 months old, I suspect a serious memory issue that arises under stress or heat, occurring after prolonged use. Requesting Dell to send a technician, as per my in-home service contract, to replace the memory in my computer.