Dell - Tech Support Customer Service Issues

I had a technical issue with my new machine that Edwin tried to fix by updating it. Despite his effort, the problem persisted, and a call-out was scheduled. Surprisingly, after turning the machine off and back on, the fault disappeared. I would like Edwin to get in touch with me to discuss this and kindly request to cancel the call-out since the issue seems to have resolved itself. Thank you.

I am currently residing in Serbia and recently bought a Vostro [redacted] laptop from BC Group in Belgrade on 5/22/20 for work purposes. However, after only two days of using the laptop, I noticed a defect in the screen. There is a 3 x 3 inch white square with a large black splotch in it, along with several horizontal and vertical lines across the screen. I sought help from an Authorized Dell service center through a Serbian friend, but they accused me of causing the damage without even inspecting the laptop. With my experience as a Help Desk professional for the past 24 years and my familiarity with Dell products, I believe this issue may be due to a defect rather than user mishandling. I am willing to replace the screen myself if Dell could send me a replacement, as I have experience with such repairs. I am disappointed by the immediate blame placed on me by the Dell dealer here in Serbia, especially considering the exceptional customer support I have previously received from Dell. Thank you, Ross S.

I recently purchased an INSPIRON [redacted], but unfortunately, the fan is not functioning properly. After spending two days troubleshooting with a Dell chat technician, the issue remains unresolved. Despite attempting various solutions, including driver updates, the fan continues to malfunction. This persistent problem has left me without a working PC for over two weeks. I believe it's time for Dell to replace the faulty unit promptly. I am not technical and cannot invest more time in resolving this matter. Your attention to this issue is greatly appreciated. Sincerely, Richard Walters. Service Tag: BSY9J33. Dispatch #: [redacted]89. Email: [redacted].

I am using a PC, Dell Inspiron [redacted], with Windows 10 x64. The Express Service Code is [redacted]6, and the Service Tag is CVZ65F2. After a Microsoft update on 6/11/20, the primary user account was switched to a new "TEMP" account, resulting in missing files but accessible programs. The C://Users folder displayed unexpected entries like defaultuser0, defaultuser1, & others alongside the existing accounts. The main user's files were found under a similarly named account but couldn't be accessed using the usual login. The two other accounts are functioning fine. I need assistance to restore the main user's account access and remove the unnecessary user profiles. Any advice on preventing similar issues in the future would be helpful. H. R. Howland [redacted] [redacted]

Subject: Dell Annual Maintenance Charges Dear Customer, Please be informed that your Dell annual maintenance plan has been renewed automatically for USD [redacted].99. The total charge for this renewal is USD [redacted].99, and your order ID is DSSAR99778A. If you have any inquiries or wish to cancel this subscription, contact our billing department at +1-[redacted]. By subscribing, you authorize us to automatically bill the annual subscription fee of USD [redacted].99. For preference management or to update your contact information for marketing communications, please reach out to us. Note that email cancellations are not accepted as per the agreement. If you need further assistance, please call our 24/7 customer service at +1-[redacted]. Thank you for your attention. Sincerely, Dell Support Team

Subject: Compatibility Issue with Loading MS Office Professional on My New Alienware m17 R3 I recently received my new Alienware m17 R3 laptop and have been trying to install my older version of MS Office Professional without success. I have CDs for versions such as [redacted], [redacted], and [redacted]. I am particularly keen on using the [redacted] version that I own. I am using a new affordable external Chinese CD/DVD reader/writer, but when I try to input the product key, the screen displayed is a small square block without any input fields. I am unsure if this is due to a compatibility problem between my new CD/DVD drive and the screen of the m17 R3 or if it is an issue with my new computer itself. Any assistance or advice on how to resolve this matter would be greatly appreciated. Thank you for your help.

After responding to a message to upgrade my Dell Inspiron 15 [redacted], I restarted my laptop. The reboot went well, but now when I try to open an Office package, the Office update icon pops up and prompts me to wait. Eventually, I receive an error message stating "The application was unable to start correctly (0xc[redacted]). Click OK to close the application." I am concerned about this unreliable upgrade as it is affecting my work and I have tight deadlines to meet. I would appreciate assistance to resolve this issue promptly. Thank you, Russell R.

My granddaughter's Chrome laptop refused to turn on, even with the power cord connected. I purchased the laptop at Best Buy just before the COVID-19 shutdown, and it was delivered from Dell. It's only a few months old. She had used it earlier in the day and shut it down, but upon returning, it wouldn't power up. The laptop model is a Chrome with an Intel Core i3 8th generation, bought in early March. I'm unsure about the paperwork that came with it. I'm concerned about whether it can be fixed or needs a replacement, knowing there is a 1-year warranty. Thank you. - Candace E.

I recently purchased a Dell XPS 15 [redacted] with a Windows 10 issue. The laptop shipped with Windows 10, so I expect support from you to resolve it. The specific problem is due to Windows 10 v2004, which automatically installs a Microsoft IPP Driver instead of the Canon Pro [redacted] Driver. Despite speaking with two service agents who blamed Canon, it's clear that the issue lies with Windows 10 v2004 and affects various printer brands, not just Canon. My other Dell computers running v1909 do not encounter this problem. I have researched extensively but have not found a solution. It is essential for me, as a loyal Dell customer, that this issue is addressed promptly.

I came back from vacation to find my desktop, which runs an old version of Windows, disabled. Upon signing in, instead of opening normally, I was met with a blue screen error message stating my system may be corrupted and is a danger to my computer. Despite attempting to unplug and reboot, I keep encountering the same blue screen with the error code ***STOP: 0x[redacted]4. Before leaving, I left two windows files minimized, which may have caused an issue. Now, Windows won't open at all, and I rely on this desktop for my business. I'm reaching out in desperation as the error message suggests running CHKDSK/F to check for hard drive corruption, but I can't access Windows to do so, nor do I have a check disk available. I'm contacting you from a different laptop for help.

I've been attempting to have a hard drive replaced under warranty for some time now. I received the computer not long ago and soon encountered hard drive errors. After reaching out to tech support multiple times, I finally connected with a helpful woman who identified the defect and arranged for repairs. However, a technician from Utah, confused with another order, never arrived at my Portland, Oregon location. When contacting repair support, I encountered a rude woman who seemed annoyed with my inquiry. I'm disappointed with this experience, as I always considered Dell a top brand. At this point, I feel it may be too late for a refund, and I am contemplating either installing a Dell hard drive myself or finding an alternative solution for the replacement.

Dear Dell, I am currently deployed with my Army unit in the Middle East for Operation Spartan Shield. As a seasoned member on my third deployment, I am organizing a surprise Christmas party to boost morale for my fellow Soldiers, many of whom are experiencing their first deployment. It would be an honor if Dell could consider contributing to our Christmas celebration. We are a small unit of 20, including 6 female soldiers, all gathered together over the week of Christmas. I appreciate any support Dell can provide, and rest assured, whatever is sent will be shared with my unit on Christmas morning. I want to thank Dell for your consideration and the great computers you make. Sincerely, CPT Eric J. Holmes

I had Century Link install an [redacted].11 modem on Thursday. My ACER laptop can access the internet, but my DELL laptop is showing "SECURED, NO INTERNET". I've spent a total of six hours trying to troubleshoot this issue, following steps like resetting with NETSH WINSOCK and IPCONFIG /FLUSHDNS, rebooting the modem multiple times, and comparing settings with my ACER. I even removed my VPN from the DELL. I can't figure out why it works on one laptop but not the other. Please contact me at [redacted] (not xxx-3xx-[redacted]) as I can't receive texts on that number. Rita

I experienced power issues with my Dell laptop and was surprised at how quickly a high-end device's battery could malfunction. I sent it to the customer service center in Toronto from Edmonton at the end of October. I am disappointed by the lack of professionalism displayed. It's concerning that as of today, November 22nd, [redacted], the battery is still unavailable in the largest city in Canada. Additionally, the diagnostic test software has failed, which makes me question Dell's reliance on such tools for technological advancements. The communication from their end has been inefficient, leaving me, an international university student, reliant on my mobile device for studying and submitting assignments during these online study times. I hope Dell takes credible actions to improve their services. Due to these issues, I will not be recommending Dell to others in the future.

I recently received a Dell model [redacted], which was delivered last week. When I attempted to use the 'replace my PC' feature, it failed on the first try. A second attempt seemed to work, but the next day the system was stuck in a loop. I contacted technical support and had difficulty understanding the person I spoke to. I arranged to have my partner join the call to help, but the support agent never called back. Later, I spoke to someone from the Philippines who was American, but that interaction didn't resolve the issue. Following instructions to reset Windows, I lost most of my programs. Despite promises, I have not received any further assistance, leaving me frustrated with the current state of my system. I would appreciate advice from a British engineer. - D Hinton

Model: Latitude E7250 Problem: Power Startup I'm experiencing delays in my laptop startup. The power button light blinks, and it takes 2 or 3 hours to finally power up. I've checked the Windows security system for any alerts, but everything seems fine. This is causing inconvenience for my daily office tasks. Any advice on resolving this issue would be greatly appreciated. Thank you for your assistance.

Hello, recently I had my old PC reformatted for use. At first, it worked fine, but suddenly, it's asking me for an admin lock. The screen won't load past the initial screen, and the letter "A" appears after a few seconds. I didn't have a password set on it as it used to belong to my son. I've also been locked out of my other PC. I'm wondering if it's possible for someone on your network to lock you out of your devices.

I am extremely disappointed with Dell. I bought a new laptop almost two months ago, and nearly two weeks ago, the screen went black. Despite calling Dell customer service and having a computer technician attempt to fix it by replacing the motherboard, the issue has not been resolved. This happened a week and a half ago, and I am still waiting for a solution. Today, when I called customer service again, I was informed that my case had been modified, and it had only been three days since my initial call. I have been waiting for two weeks! As an engineering student, I am struggling to learn without a functioning laptop. I paid [redacted] ILS for this laptop and have received nothing in return. I don't want the technician to attempt further repairs; I want a new laptop. Please address this matter promptly as I cannot tolerate this situation any longer.

Service Tag: 910J403 Problem/Request Details/Additional Information: I am very disappointed with Dell. I purchased a new laptop almost two months ago, and about two weeks ago, my screen suddenly stopped working; it is completely black. I called Dell customer service, and a computer technician came to check the problem. Despite trying to replace the motherboard, the issue persists. The technician was unable to resolve the problem and left about a week and a half ago. I have been waiting for a solution since. Today, when I called customer service again, I was informed that my call log was reset, and they claim only three days have passed since the initial call. I have been waiting for two weeks. As an engineering student, this situation is affecting my studies as I cannot learn without a working computer. I paid [redacted] ILS for this laptop and currently have nothing; I would appreciate a resolution to this issue as soon as possible.

Hello, I recently received my G3 15 laptop and discovered that it does not have an i7 processor. This laptop cost me roughly $50 less than one with an i7 processor and similar specifications. I did not see the options on my Chromebook for additional services like McAfee, which I do not need. I would like assistance in resolving this issue. I am willing to pay the $60 upgrade for a better processor or return the laptop for a full refund of $[redacted].99. I appreciate any help in discussing my available options. Thank you.