Dell - Tech Support Customer Service Issues

I've been in contact with Dell's social media team since August 14 to try and uninstall and reinstall Dell SupportAssist, which involved a remote session. The current suggestion is to perform a clean installation of the operating system, but I'm hesitant to go through with this, especially via social media channels. I would prefer to speak with a representative who can offer further assistance. My issue involves a relatively new Inspiron [redacted] that is within the warranty period.

Subject: Issues with USB Malfunction on XPS 13 [redacted] Service Tag: F104593 Express Service Code: [redacted]7 I would like to address the ongoing USB malfunction on my XPS 13 [redacted]. Despite my extensive experience in computer diagnostics and previous successful interactions with Dell products, I have encountered persistent issues with the USB hubs on my device. The problem persists regardless of the type or power source of the hubs and the kind of drives connected. I have exhausted various troubleshooting methods without success. At this point, I believe the issue lies within the computer itself. I am seeking either a technician visit for in-depth diagnostics and repairs or a replacement unit to transfer my data seamlessly. Given the complexity of the system, I anticipate a potential board replacement or a unit exchange to resolve the problem effectively. I kindly request prompt assistance as this situation is greatly hindering my work and has been a departure from my previous positive experiences with Dell products. Thank you for your attention to this matter.

Subject: Urgent Response Requested Dear Ms. Tausche, We are completely dissatisfied with the handling of our claim. The lack of any status update or acknowledgment of our submission from Dell is unacceptable for a corporation of this size. We expect the software solution to be provided by you. We are giving you the opportunity to address this by November 12, [redacted]; otherwise, we will involve our legal firm, Heuking Kühn Lüer Wojtek, represented by Stephan Freund at Georg-Glock-Straße 4, [redacted] Düsseldorf. Sincerely, Markus Zimmer Sent: Sunday, October 24, [redacted] at 8:03 PM From: Birgit Zimmer <[redacted]> To: Dell Tech Support <[redacted]>, [redacted] Subject: Urgent Response Requested Dear Sir/Madam, On October 13, [redacted], we sent you an email regarding our Dell Laptop (see attachment). As of today, we have NOT received any response from you. We expect to hear from you by October 27, [redacted]. Sincerely, Markus Zimmer

My husband bought me a laptop from your company almost two years ago for Christmas. I had been using another laptop without any issues. Earlier this year, I decided to switch to the new one, but I encountered difficulties during the setup. After trying online tips without success, I took it to a local computer repair shop. They informed me that the motherboard in the new laptop was defective. I was very disappointed considering the nearly $[redacted] my husband had spent on it. Although the one-year warranty had lapsed, I was upset as I had never faced such an issue with Dell products before. The tag information is (s/n) #HKFB0Y and the service code is [redacted]4. Both my husband and I are retired and on social security. I am wondering if there is anything that can be done to help us out.

I recently purchased a new Dell keyboard, and I'm experiencing issues with the indicator lights for the number lock and caps lock. The number lock light goes out even when it's still on, and sometimes it takes a few presses to turn on. Additionally, when I press the caps lock, it activates the number lock light instead. The caps lock light also doesn't stay on consistently. This might seem like a minor issue, but it's quite frustrating as I can't tell if the keys are registering, leading me to make errors in my documents which I then have to retype.

I purchased a Dell Laptop from Amazon back in September. I've only used it a few times, and I've noticed that the casing around the screen has come loose, making it impossible for me to open the computer. The service tag for my laptop is (R1Q0H3) with service code [redacted]63. I reside in Bermuda. I've visited the Dell representative in Bermuda, who mentioned that the warranty needs to be transferred to them for them to proceed with the repairs. I really need to use my new laptop, so any assistance would be greatly appreciated.

The fans on our Inspiron XPS [redacted] series started revving up like a jet engine in October. Remote tech support found no issues and advised monitoring for potential causes. The fans continue to run at high rpm for 2-3 hours or more before returning to normal. This behavior is concerning as it's different from before. We require a technician to come to our home for repairs or replacements. Phone support hasn't been helpful, and we're expecting an on-site visit per our contract. Please contact us via email to arrange a technician visit. We've been on hold for nearly 20 minutes without a response.

I purchased a laptop from RSKRISH TECHNOLOGY & SERVICES PVT.L PVT.LTD. on November 3, [redacted]. Shortly after receiving it, I encountered issues with Chrome and other browsers being slow and lagging. Furthermore, the sound driver stopped working, despite attempting to download various sound drivers. The laptop has been consistently slow. The promised Windows 11 update failed to install multiple times, stalling at 70-74%. I'm experiencing heating and sound problems, and after reaching out to customer service with no response, I am disappointed with Dell's performance. I would like a refund for the laptop and I'm attaching the invoice for reference. I am considering purchasing from another company if this issue is not resolved promptly.

I have been struggling to resolve the issue with my Inspirion [redacted] since I purchased it. The problem is the absence of a CD/DVD/Blu-ray drive which I require for listening to music/movies from CDs/DVDs and for sharing large files with colleagues. I tried an internet search but found conflicting customer reviews on compatible devices, particularly with Windows 11. When I called the toll-free number, the automated system was frustrating and the representative's accent made communication impossible. The chat support on Dell's website was equally unhelpful, sending me back to the toll-free line. This final attempt for a solution is crucial; otherwise, I will return the unit and avoid Dell products in the future. Any assistance would be greatly appreciated.

I encountered an issue with my Microsoft account due to a misspelling in my email during a Dell upgrade on my Inspiron laptop. Despite multiple attempts to correct the error and contact Microsoft for assistance, the problem persists, preventing me from accessing my laptop. I am currently using an old Windows 7 desktop to seek help and have also reached out to Dell for support. They have provided me with a software repair online referral. However, I am unable to connect with a human representative to resolve this issue promptly. I am considering the $99 Dell Software Repair service to address this software-related problem efficiently. If anyone has faced a similar situation or has advice on resolving it, please share your insights.

Subject: Request for Assistance Regarding Damaged Dell INSPIRON [redacted] 2-IN-1 Laptop Dear Team, I am writing to bring to your attention an ongoing issue that has been causing me distress for nearly two weeks now. I would like to provide you with a detailed timeline of events for your reference: Approximately 5 months ago, my uncle purchased the Dell INSPIRON [redacted] 2-IN-1 laptop from the US and brought it to me in India. The laptop arrived in excellent condition and was fully functional. Two weeks ago, I noticed that the hinge plate on the right side of the laptop had become loose, accompanied by a cracking sound. Despite my careful use of the laptop at an angle of no more than 90 to [redacted] degrees, I observed this issue. The following day, I discovered that the hinge had further loosened, and there was an orange mark near the bottom right by the hinge. As a working student, heavily reliant on my laptop for both my studies and job, I was understandably alarmed. I can vouch for the fact that there was no potential physical damage inflicted by me. My laptop was never left unattended, and there are no children in my household who could have caused inadvertent harm. I promptly contacted the nearest service center listed on your official website, and the staff were empathetic to my situation. They assured me that the issue could be addressed, but certain parts were unavailable at the time. These components were to be ordered, and I was informed I could expect to have my laptop back in three weeks, albeit at a repair cost of Rs. [redacted], despite the laptop still being under warranty. The subsequent two weeks proved to be quite challenging as I struggled to manage without my laptop for both work and study purposes. Nevertheless, I remained hopeful that upon its return, I could resume my activities. A day ago, the service center contacted me to convey that the necessary parts were still unavailable, and I could retrieve my laptop at my convenience. Today, to my dismay, upon receiving my laptop, I discovered that it had been further damaged. The screen was completely shattered from the bottom right, rendering the touch functionality inoperable. No agreement was made or signed by me indicating that I would assume responsibility for any additional damages. The disheartening experience of investing substantially in a high-quality laptop, only for it to sustain further harm at the hands of the service center staff, has been deeply distressing. The inconvenience caused has been considerable, as I rely heavily on my laptop for my commitments. Facing my family with the news of my laptop's deterioration, through no fault of my own, has been a particularly challenging ordeal. Both emotionally and financially

Dear all, I own a Dell Latitude E7250 and encountered issues while upgrading the Dell Support Assist program. Following the update, only one module, version 3.10.4.18, seems to have been installed incompletely. I am unable to access Support Assist through the main menu, as it appears to be missing. When I navigate to Windows - Systems - Control Panel - Programs and Features, Support Assist is listed but triggers an error [redacted] during installation. The specific error message mentions an issue with the Windows installer package and a script error related to PCDrStopService. Despite attempted reinstallation, the system insists Support Assist is already present. Could someone kindly provide guidance on the correct procedure to uninstall and reinstall Support Assist? Your help is much appreciated. Thank you, Willem J. van der Zel - DELL Service Tag 1BSYH72.

My Dell Inspiron [redacted] is running Windows 10, with a service tag of 7JV8NF3. I have a minor issue that began approximately 7 weeks ago following the installation of Windows and driver updates. Upon startup, it boots up properly and then requests a pin number. If left idle, the screen goes dark after a minute or two while the power remains on. When I attempt to use it by moving the mouse or using the keyboard, as I normally would, nothing occurs. I am unable to get it to start, even after trying various methods. I resort to powering it off and on using the power strip, which initiates a reboot. After entering the pin, everything functions as expected. While putting it to sleep and waking it up later seems to work fine, the initial startup issue persists despite having updated Windows, drivers, and BIOS. Any suggestions on how to address this issue? Stan

Non so se qualcuno possa aiutarmi a risolvere il problema sorto dopo l'ultimo aggiornamento di Windows 10 Pro. Ho un desktop Dell Optiplex [redacted] con Windows 10 Professional. Dopo l'aggiornamento, la scheda grafica non funziona correttamente, probabilmente a causa dei driver. Nella gestione dispositivi, appare un segnale giallo di malfunzionamento. Ho tentato di scaricare i driver aggiornati da Windows Update senza successo. Anche dopo aver cercato aggiornamenti sul sito Dell e averli installati, il problema persiste. I driver elencati sul sito di supporto Intel per la mia scheda grafica integrata non sono compatibili. Ho già provato a disinstallare e reinstallare i driver, ma il problema persiste. L'errore potrebbe essere correlato al refresh del video, poiché lo schermo Samsung S27G650 si spegne occasionalmente dopo flicker intermittenti. Cerco un centro di assistenza Dell a Pisa, Toscana, Italia, oppure suggerimenti per risolvere il problema se si tratta solo di un errore software. Ringrazio per qualsiasi aiuto, sono affezionata al mio computer e vorrei evitarne la sostituzione.

I recently experienced significant slowness with my Dell computer and tried using Dell Self Support Assist. After updating on the 4th, when I moved to the next topic, the process abruptly stopped. Despite spending over an hour and a half with a chat support assistant, watching videos, following links, and even uninstalling and reinstalling Support Assist while also installing the required Dot Net software beforehand, I was unable to make any progress. I briefly saw the Support Assist icon appear, then disappear. This has been an incredibly frustrating experience, as I've been dealing with tech support for about two hours. I initially chose Dell for my desktop and laptop, but now I feel like their tech support is overly complicated compared to HP's more user-friendly program. Unlike Dell's manual updates, HP's program automatically updates and fixes issues without hassle. My recent camera troubles were even caused by a Dell update. Despite having an extended warranty until [redacted], I am considering purchasing my next PC elsewhere if I don't find a better support solution. I am currently unable to access Support Assist and just want to restore my PC's performance. Thanks, Pat. And please do not assign me to a tech named Pravesh. Thank you.

Greetings, I'm President Nathan Rones, also known as Michael Jackson Alive. Please investigate my real order and ensure my card balance. I'd like to order top Microsoft Surface laptops for everyone in the USA, delivering to myself at [redacted] Lawrence Street NE, DC [redacted]. I'll cover insurance, overnight shipping, and gift wrapping with a Christmas message. Each recipient should get theirs by Christmas Eve. Card details: Visa ending in [redacted], expiring 8/26, CCB [redacted]. Contact me at [redacted] with questions. Thank you, Merry Christmas Dell Computers! God bless Dell, America, and existence. PS: Send some to Nathan Rones' "Computers" at the same address. Merry Christmas from President Nathan Mayo Rones, aka Michael Jackson Alive, The King of Pop. Please investigate.

I have a Dell Inspiron [redacted] i3 11th generation laptop with service tag GZ112Q3. Four months ago, my laptop started shutting down automatically when the charger was removed. After taking it to an authorized Dell service center, the issue persisted even after a software reinstallation. Eventually, the Dell support team changed the motherboard to fix this problem. However, now there are issues with the laptop screen showing bleeding or white circles on different parts of the display. These persistent problems have left me very frustrated with this product, and I am unsatisfied. I am seeking assistance to have my laptop replaced with a new one promptly. Thank you.

I bought an Ultra Sharp [redacted] DE Monitor from B&H New York 18 days ago. I'm facing issues registering it with Dell as the service tag isn't being recognized. I reached out to B&H, and they mentioned contacting Dell twice but are still waiting for a response. Without registration, I'm missing out on warranty coverage, driver and software downloads, and tech support for the monitor. If this matter isn't resolved soon, I may need to return the monitor. Appreciate any assistance you can provide.

I am experiencing issues with the disk management on my Dell Inspiron [redacted] laptop. Upon purchasing, I recall having both a 1TB HDD and a 250GB SSD. Despite not using the laptop much over the past year, I recently discovered that the SSD is missing. I am seeking technical support from Dell to clarify what occurred and guide me on how to resolve this matter and retrieve my SSD. I hope for a prompt response. Thank you.

I am reaching out regarding a concern about the warranty status of our Dell laptop, which was purchased on 30th November [redacted] with sales invoice number [redacted]. There seems to be a discrepancy between the sales invoice date and the start date of the primary support service, which is listed as 21st April [redacted]. This raises doubts about the validity of our laptop's warranty. With a 7-month difference between the sales invoice date and the beginning of the primary support service, it appears that our warranty may have expired prematurely, leaving us without proper coverage. Moreover, we are experiencing an issue with the battery, resulting in faster drainage than expected. This battery problem is hindering the device's performance and usability, impacting our business operations. We kindly seek your help in clarifying the warranty situation and whether there is a chance to extend the coverage to match the actual purchase date. Additionally, we request guidance on addressing the battery draining problem effectively. Below are the relevant details: - Sales Invoice Number: [redacted] - Laptop Model: Inspiron [redacted] - Laptop Serial Number: 2YFNJP3 We value our relationship with Dell and trust that you will address this matter promptly. Having a fully operational laptop with valid warranty coverage is crucial for our uninterrupted business activities. We anticipate your swift response and resolution. Please reach out if further details are needed. Thank you for your attention to this matter.