Dell - Tech Support Customer Service Issues

I own a Dell Inspiron 13 [redacted] series laptop. Today, I installed the latest Windows update, and since then, none of my internet browsers are functioning properly. I attempted to use Chrome, Firefox, Opera, and Internet Explorer, but none are working as expected. Even after uninstalling the update, the issue persists. Despite being connected to the internet, my browsers are not loading pages correctly. When trying to search, they take a long time to load and display a message about a secure connection. I believe the update caused this problem, and I need assistance to resolve it urgently.

Every time I turn on my laptop, the screen freezes, including the mouse cursor, and the keyboard becomes unresponsive after a few minutes. I have to force shut down by holding the power button. Sometimes, it even shows a black screen. I replaced the hard disk, thinking it was the issue, but the problem persists. I'm seeking a permanent solution without further investment. Appreciate any help with this recurring problem.

I purchased my refurbished Dell desktop computer and a 3-year warranty on 4-24-[redacted]. Recently, I've been losing my internet connection due to a loose cord. The cord falls out easily, causing frequent disconnections. The computer, a Refurbished Dell OptiPlex [redacted]-SFF WA1-[redacted], was bought for $[redacted].97 from Walmart.com. Despite being under warranty, Walmart directed me to Dell for support. I've spent hours trying to resolve this. When contacting Dell, I faced confusion about the Service Tag number. The one on my computer is 8 characters, but Dell insisted on a 7-character one. Despite this, I still couldn't get help. My computer is essential for me, and the ongoing issue is frustrating. I provided the Service Tag N[redacted] and additional details. However, Dell's customer service is closed, leaving me without a solution. I urgently need assistance to fix this problem. Thank you.

I have encountered multiple issues with the new Dell laptop that I received recently. Right from the start, there have been problems with the battery, sleep mode malfunction, and the laptop freezing, necessitating frequent restarts. I assumed that once connected to the Internet, there would be an automatic update from Dell or Microsoft to rectify these issues, but no such improvement has occurred. Upon trying to initiate a return through Amazon's automated system, I was informed that only $20 would be covered for return shipping, which I find inadequate, especially considering I am based in Korea. Instead of proceeding with their offer, I have reached out to Dell through an email to address this unfair return policy and seek a more reasonable solution. I find it concerning to encounter defects in a brand-new computer and hope that both Amazon and Dell will assist in resolving these issues promptly. I will also be contacting Dell directly to address this matter with them. Thank you.

I had to reset my Dell Inspiron 15 [redacted] series due to Windows update database issues. After reinstalling games, they won't launch past the starting popup. I suspect the video memory has been set to 0; however, I am unsure why or how to resolve this. I checked the BIOS but couldn't find an option to adjust it.

Hello, My name is Sean Clarke, and I am experiencing an issue with my Dell Latitude [redacted] laptop. Upon turning it on, the computer does not boot into Windows and displays a blue screen with an error message indicating that the boot configuration data file is missing necessary information (File:\ boot\bcd, Error code: 0xc[redacted]). I have run diagnostics, which all passed successfully. I have attempted to access the f8 menu without success; instead, the computer prompts me to press f12 for a one-time boot menu, where I can run diagnostics again. I believe that accessing the f8 menu would allow me to restore the computer to a previous setting that booted successfully, but I am unsure if I am attempting to access it correctly. I am hopeful that someone can assist me remotely with this issue. Thank you in advance for your help. Best regards.

I recently purchased a new Dell 23-inch wireless monitor, but I'm encountering issues trying to connect it to my Lenovo [redacted] laptop. Despite installing all the necessary software, I encounter a "service error" message after the screen flickers and goes blank during the connection process. I am using a Dell [redacted] wireless monitor and my Lenovo laptop lacks an HDMI port, so I attempted to connect using a VGA to HDMI converter cable, to no avail. Although my computer acknowledges the connected monitor, the monitor does not activate. While the wireless signal is detected, I have been unable to establish a successful connection between the devices.

I am having an issue with my Dell account from the early to mid-1990s being disconnected from my current account. My Dell U2715H Monitor is not showing up in my account, even though I have tried to enter the Service Tag, Express Service Code, and Serial Number. Customer Service, Sales, and Tech Support were unhelpful when I contacted them yesterday. The monitor was sent to me as a warranty replacement, and the tag numbers are directly from the labels on the monitor. I have been a loyal Dell customer for years and have never experienced such frustration and run-around. As a small business owner, this is unacceptable. I want to register my U2715H Monitor and connect my account historically to my previous Dell equipment. If these problems cannot be resolved, I will consider returning the new U3219Q monitor and purchasing from a different manufacturer.

I recently exchanged my wireless keyboard mouse combo [redacted] due to the malfunctioning mouse. Despite successfully using the keyboard and resorting to navigating the PC screen manually, I faced an issue with the new [redacted] combo I received today. After installing new batteries and attempting to uninstall the old set as instructed, I realized that the new keyboard and mouse are not synchronized with the computer. Unsure if I missed a step during the installation process, I am seeking guidance on how to resolve this issue and make the new [redacted] combo function as intended.

I recently had a hard time navigating your website. I am partially sighted and need either a laptop or tablet to stay in touch with family and friends through email and access websites. I need a device that allows me to send emails and browse by speaking into it. It should be user-friendly and capable of speech recognition. Could you suggest a device from your products that fits these requirements? Additionally, I need to use Skype with voice commands. Please email me as my disability prevents me from noting down details and a third party can assist in reading emails. Thank you.

I recently purchased a Dell laptop model [redacted] from Jamsons shop in Ponda, Goa, approximately 45 days ago. Since the day I received it, I have encountered numerous issues. Despite informing them about the problems prior to taking delivery, the shop assured me that it would not cause any trouble. However, the next day, I had to return to the shop to address the presence of pirated software they had installed. They attempted to fix it, but the issue persisted. After several visits, they mentioned a potential hard disk replacement, which also did not resolve the problem. I requested a replacement, only to be informed that it was past the 15-day window. The laptop is still in their possession, and I am extremely dissatisfied with both the product and the service provided. I had previously expressed my concerns via email in response to their feedback request but have not received a response yet.

My Alienware m15, under warranty, is malfunctioning. After diagnosing the issue, technical support advised replacing multiple parts. Despite assurances of a fix within 2 days, it has now been 8-10 days with no resolution. Each time I inquire about the status, I am informed the parts will arrive in 2 days, leading to continual delays. I've spent over 10 hours with support, facing various challenges, including being disconnected mid-conversation. The latest update mentions a potential repair/replacement after 30 days without the parts. This extended timeline is unacceptable, as I rely on my computer for work and studies. I expected better service for the nearly $[redacted] investment in this laptop. At this juncture, I demand either a replacement or refund promptly to address my urgent need for a functional device.

I purchased this computer on January 31 and received it on February 4. Unfortunately, the computer has not functioned correctly since I got it. Despite my attempts to resolve the issues with the support teams, I was informed that I needed to buy a software warranty to address the problems. I paid $[redacted].00 for the computer, which included a 3-year McAfee protection program. If I added the software warranty, the total would reach $[redacted].00 for a faulty desktop computer. I am disappointed in Dell's support process and plan to share my experience with the Better Business Bureau and my friends on Facebook. It is frustrating that Dell insists on charging customers extra to fix issues that should not exist in new products. After an unfruitful call with a support technician and spending $[redacted].24 on a warranty, I managed to resolve the problem on my own. Despite some challenges, a supervisor named Joel eventually refunded the warranty cost. Dell's requirement for customers to purchase a software warranty for basic troubleshooting on new devices is unsatisfactory.

I recently purchased a Dell computer at the end of January and have experienced numerous issues with it since receiving it. Despite reaching out to Dell Support several times, none of my problems have been resolved. Each support technician I spoke with insisted that I needed to buy a software warranty before they could address the issues. When my computer did updates and restarted, I couldn't log in because I forgot my PIN. I was informed that I had to purchase a software warranty for $[redacted].24 to regain access. Although I eventually bought the warranty, I believe I shouldn't have had to do so for problems that shouldn't have existed on a new device. After spending over two hours on the phone and paying for the warranty, I managed to reset the computer to factory settings myself, which fixed the issue. This experience has left me disappointed with Dell and their technicians. Despite the supervisor refunding my money for the warranty, I still find it unfair to be asked to pay more to resolve issues that should not have occurred in the first place. I am considering reporting this to the Better Business Bureau and am seeking a new replacement computer or acknowledgment from Dell that these problems are unacceptable on a new device without additional charges.

My computer has significantly slowed down, and a yellow message frequently appears, alerting me that another webpage is impacting the speed. It prompts me to decide whether to stop it or wait, even before I initiate any tasks. Could it be that someone else is accessing my computer using the same address? Joyce C. [redacted] 69KR632 (I am unsure about the following number, but it is displayed on my computer: [redacted]8)

During the years, I have purchased multiple systems for myself and my family. Even though I have encountered issues with Dell's customer service, I stuck with the brand due to its reputation for high-quality products. However, my recent experiences with customer service have made me rethink my loyalty. The first problem arose when my laptop failed unexpectedly during a simple repair at home. I am constantly traveling between Mauritius, Ireland, and the United States for work and family reasons. Despite the warranty promising home repair, I had to send my laptop to the depot, causing delays and inconvenience. When it was returned, the keys were sticking, but I had no time to send it back due to the delays. Recently, I lost my mother and requested a replacement adapter for a Dell computer I bought for her earlier this year. However, I have faced difficulties in getting assistance despite my attempts via WhatsApp, Twitter, emails, and calls with the Advanced Resolution Team Services. I am frustrated that after almost two decades of loyalty, I am not receiving the support I need, and I feel undervalued as a customer by Dell. Thank you for your attention to this matter.

I have made multiple purchases from Dell for myself and my family over the years. The quality of Dell's products has kept me as a loyal customer despite my dissatisfaction with the customer service. Recently, I encountered issues with my laptop's repair while living between Mauritius, Ireland, and the United States. After multiple promises of a home repair, delays in receiving the repair box, and sticky keys upon its return, my confidence in Dell's service has been shaken. Following the passing of my mother, I requested a replacement adapter for her Dell computer purchased earlier this year. Despite previous adapter replacements and the inconvenience of working across different countries, my attempts to resolve the issue with Dell's customer service have been unsuccessful. The lack of understanding and support from various communication channels, including WhatsApp, Twitter, and emails with the Advanced Resolution Team Services, has left me disappointed. After years of loyalty, the current treatment from Dell's customer service team has been unsatisfactory. I seek assistance in resolving these ongoing customer service issues promptly. Thank you for your attention to this matter.

I have made multiple purchases from Dell over the years for myself and my family. Despite previous issues with customer service, I have stuck with Dell due to the perceived quality of their products. However, my recent experiences have left me questioning my loyalty. The first problem arose when my laptop failed during a simple repair job. Despite being promised in-home repair under warranty, I had to send it to the depot, causing delays and a sticky keyboard upon its return. Now, as I deal with the passing of my mother and request a replacement adapter, I am met with resistance. Dell insists I return the old adapter, but as someone who moves between countries regularly, this is not feasible. Despite years of loyalty, I am disappointed by the lack of understanding and assistance from Dell's customer service. I have reached out through various channels to no avail, and the situation remains unresolved. Your intervention would be greatly appreciated. Thank you for your attention to this matter. Sincerely, T. Service Tag: 79Q6HC2

I was charged $69.99 on my DFS account for a Microsoft Office [redacted] subscription renewal, but I no longer have the computer associated with the subscription. I need to cancel the subscription and receive a refund. I don't have the computer's service tag or express service code. The order number I have is possibly [redacted]91, but I'm not certain. My customer ID is [redacted]79, and my phone number is [redacted]. I've tried contacting Dell customer service with no success as they require the order number, which has not been helpful. I am puzzled why I can't cancel the subscription billed through MyDFS. Please help.

I'm encountering an issue with my Dell Vostro [redacted] where the AMI BIOS 1.3.0 won't allow me to select the USB drive in the boot order menu. Previously, the USB drive would boot without any adjustments needed. Now, all boot devices are listed in brackets with a message stating, "A device enclosed in parenthesis has been disabled in the corresponding type menu." I'm unsure of the next steps to take. AMI has mentioned that they don't provide customer service to end-users for BIOS-related issues, recommending contacting the system manufacturer. Any help would be greatly appreciated!