Debenhams Customer Service Issues

I recently purchased a black Dune leather handbag from Debenhams online using my Marks and Spencer card. Although I received a notification that my order was successful, I did not receive a confirmation email or an order number. Unfortunately, I have not yet received the handbag. After contacting Marks and Spencer, they verified that the payment went through. I have attempted to reach out to Debenhams, but I have been unable to find any contact information. Without an order number, they are unable to assist me. How can I go about getting a refund for this purchase?

Due to health issues and mobility constraints, I have been unable to return an online purchase to Debenhams. Despite reaching out to customer service twice via email, their response reiterated their strict 28-day return policy. As a long-time loyal customer of over 30 years, both in-store and online since the store closures, I have decided to stop shopping at Debenhams. I have uninstalled the app from my phone due to their unsympathetic email replies that failed to consider my personal situation.

I purchased a dress from Debenhams that has been dispatched, but tracking information from Royal Mail shows it couldn't be delivered due to an address issue and is being returned to the sender. I want to have it redelivered. The shipping and billing address is: Sutton Manor Surgery St Ives Close Hull HU7 4PT I am struggling to reach anyone for help, and Royal Mail advises contacting the sender. Any assistance would be appreciated. Tracking number: FF[redacted]42GB

I missed a delivery as I was not home when the driver came. Unfortunately, I did not receive any tracking information because my email has been experiencing storage issues, preventing me from getting new emails. Thus, I never received my order number or any notifications via text. I need assistance in tracking down my delivery even without the order number. I am willing to provide the payment card details, address, or any other information needed to locate my package.

I recently purchased four items from Debenhams, but unfortunately, none of them worked out for me. I managed to arrange returns for two items successfully. However, the other two items from French Connection came in one package without a delivery or returns note. When I tried to initiate a return and entered the original order number, I received a message instructing me to contact the company that sent the items, which is French Connection. French Connection, on the other hand, directed me back to Debenhams. I have been unable to locate a contact number for Debenhams, so I am unsure how to proceed. Any assistance would be greatly appreciated. Thank you. Best, Vera G.

Hello, I'm contacting you about my recent order of Tall Mom Jeans in size 16 that I received. Unfortunately, I received grey jeans instead of the mid-wash denim that I ordered. Upon inspection, I noticed the label on the jeans states they are mid wash, size 16, so it appears there was a mix-up with the labeling. I also ordered the same jeans in a size 18 previously, but they were too big and will be returned. I observed that the size 18 is two inches longer when folded, while the size 16 I received was not folded. Could you please confirm if the size 16 Tall Mom Jeans are two inches shorter than the size 18? I am 6ft 1" tall and need the length to be adequate. If the length of the size 16 jeans matches the size 18, could you send me the correct pair free of postage due to the inconvenience caused? It would be appreciated if you could ensure the correct labeling on the jeans as well. Thank you for your help, and I await your response. Best regards, Sheena R.

Hello, I am reaching out regarding my elderly Aunt who recently had her purse stolen, which contained a Debenhans card. I kindly request the cancellation of the card and confirmation of this action so that I may inform her that it has been resolved. Mrs. Alston has already reported the incident to Kent Police, and a crime reference is available upon request. Mrs. Marie Alston of 20 Gorse Avenue, Weedswood Estate, Chatham, Kent, can be reached at 01[redacted]78. Thank you for your assistance. Warm regards, Mrs. Margaret Schobs (niece of Mrs. Marie Alston) Mobile: 07[redacted]94

Hello, I am Kate Neilson. I am having trouble viewing all my online purchases. The platform shows I only have 1 out of 4 purchases visible, which are my recent buys: makeup, a dress, and ladies' shoes. I am attempting to locate the men's black size 12 shoes and a Regatta Lumexia [redacted] waterproof parka jacket priced at £38.50 from a previous order. Despite trying to reset my password, I am unable to access my complete purchase history. I need the necessary details like order numbers and codes to return the ill-fitting Regatta jacket I bought as a gift and the black size 12 shoes I recently purchased. Can you assist me with these requests, please? Thank you, Kate Neilson.

Hello, I am having trouble generating a returns label for Order No. DUX[redacted]42, the LIVIVO Digital Air Cooler with 3 Settings & [redacted] Degree Oscillation in White/60W. My wife, for whom I bought this as a birthday gift, does not want it, so I need to return it for a full refund. Since I used Klarna to purchase this item, I would appreciate assistance with the return process. The package is already prepared for return. I have attempted to utilize the online tool for returns without success. I am hopeful for a prompt resolution to this matter.

I made a purchase using Clearpay on May 26th for a plush throw with the order number DUX[redacted]00 and Clearpay order number # [redacted]21. Initially, I was charged a down payment of 7.42, and another payment of 7.42 two weeks later, with one more payment due soon. Unfortunately, I have not received the parcel yet. Clearpay has raised a complaint, mentioning that Debenhams should process the refund. I am feeling frustrated as no one seems to assist me, and the situation is becoming unbearable. As a senior citizen on a tight budget, I urgently need this refund. I hope this matter can be resolved promptly as I do not want to order from Debenhams again. It would be helpful to have a contact phone number for immediate assistance, as I have not received any response to my messages, and I am running out of patience.

Evri delivered a package and left it on my doorstep even though I requested a lock drop. After contacting customer service, I received an email from Jade apologizing for the unsafe delivery and ensuring that this issue will be addressed with the courier. I was advised to contact Debenhams for further assistance with locating the parcel. Jade explained that I can select my preferred safe place for deliveries in the future using the Evri app or via email. I appreciate their prompt response to the situation and hope this will not happen again. I also received an auto-response from the Customer Services Team assuring me that my enquiry is being looked into. Despite checking with neighbors, I still have not located the parcel. I am thankful for their assistance and hope to resolve this matter soon. Thank you for your help. Jayne White

I sent item no M[redacted][redacted] with invoice number DUX[redacted]95 and tracking number 4RS53357A[redacted]G via an inPost locker. Unfortunately, the sun's glare made the photograph of the screen unreadable. I tracked the return until June 19th when it was marked as received, but due to a recent Virgin Media outage, I lost the tracking information. I have not received a refund yet and would like to know the status. On the same day, I reordered two different colors of the same item in a different size. Please provide guidance.

I have returned an item I bought from Debenhams using Order reference number D[redacted]29. The item is from Monsoon, and I used the return label with the address for Monsoon Returns at NN8 2DH. After contacting Monsoon, I was advised to reach out to you since I made the purchase through Debenhams. I am still awaiting the refund for the returned item. I have proof of shipment and can provide a copy if necessary. The parcel has been tracked, and I see that it was delivered with tracking reference QQ[redacted]41GB on June 12th at 14:44. I would appreciate it if you could confirm when I can expect to receive the refund. Thank you, Karen.

Order Number: DUX[redacted]74 Hello, I am reaching out about my missing order. The proof of delivery photo indicates that my item was mistakenly delivered to the wrong mailbox, number 9 instead of 14. My mailbox is situated at the bottom, but the delivery person placed it in the top one. Despite my efforts to retrieve it, the box had been emptied. Unfortunately, the flat where it was delivered is a guest house rented out by a man whom I am unable to contact after several attempts. On a separate note, there seems to be a glitch with your app as the "contact us" button continuously leads to a loop when I try to reach out. Thank you, Katherine Paluch

Order Number: DUX[redacted]99 Customer: Dorothy B. Email: [redacted] Hello, I recently returned an item to your address on May 26, [redacted]. I was told I would receive an email receipt, but I have not been able to find it. The package was sent to Baird Group on Powlett Road in Hartlepool, postcode TS24 8LY, with the carrier YODEL. I have checked my bank statement and have not seen any refund processed yet. I appreciate your assistance with this matter.

I was able to chat with someone online, and they have confirmed my payment details. However, after several attempts to place my order, I need to verify the status of my purchase. I usually wear a size 6 or 6.5, but a review mentioned these shoes are narrow. I would like to speak with someone regarding whether I should order a size 6 or a size 7. I am unsure which order was successfully processed, and I am concerned I might be charged for multiple pairs. Please assist me with this issue. You can reach me at [redacted]

I recently placed an order with Burton for a suit, a jacket, and a waistcoat. However, I received the items through Debenhams instead. I returned the suit and jacket as they were incorrect. Burton refunded me for the suit, but they mistakenly sent me trousers instead of the waistcoat. I have returned the trousers but have not received a refund for them yet. I can provide evidence that both the jacket and trousers have been returned, and only the jacket has been refunded. Please contact me for further assistance.

My order number is DUX[redacted]69. I made a purchase for 3 items with next day delivery on the 9th of August [redacted]. Only 1 item has been delivered, and I am still waiting for the other 2 items. The tracking information indicates that the items have been dispatched, but EVRI delivery is waiting for the second parcel without notifying me of its reception. Since I will be going on holiday this Friday, I will return the item I have received. I would like a refund for the 2 missing bikini items from Boohoo. I am ready to provide any necessary details.

While waiting for my delivery from Evri around 3:15 pm, I received a message on my phone saying the order had been delivered. When I checked the door, I couldn't find it. I even went downstairs to the block entrance, but it wasn't there either. The package in the photo resembled the stairs to my flat, but there was no package in sight. It's odd because the intercom wasn't used at all. If feasible, I would appreciate replacements by the end of the week as I have vacation plans.

I received a notification from PayPal stating I paid £[redacted].89 GBP to DEBENHAMS.COM ONLINE LIMITED for an online order. However, I haven't received any order confirmation as usual. Below are the transaction details: - Transaction ID: 8H918756CB456921D - Transaction date: 27 August [redacted] - Seller: DEBENHAMS.COM ONLINE LIMITED - Delivery address: Tracey Pickard Leyfield Farm Barn Langbar Ilkley LS29 0EW United Kingdom Could you please provide information on the delivery date of this order? If not, kindly arrange a refund. Thank you.