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Debenhams Customer FAQ

Top Answers & How-to Guides

How do I Contact Debenhams Customer Service?

The question we are asked most often is about how to talk to Debenhams customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a loyalty program?

Yes, Debenhams has a loyalty program called Debenhams Beauty Club. By joining this program, customers can earn rewards, special offers,...
Ask any question you have about Debenhams customer service, get an answer now.

Recent Debenhams Customer Questions

I order a tableware set and matching mugs and I haven’t received them .

If you haven't received your tableware set and matching mugs, it is advisable to check your order status through your account on the Debenhams website. You can also review any shipping confirmation emails for tracking information. If there are delays, it may be useful to check with the carrier for updates on delivery.
Asked Oct 5, 2024 10:17 PM

I placed an order with you today paying with Klarna o have heard from them but have not had an order confirmation from you

If you've used Klarna to make a payment and haven't received an order confirmation from Debenhams, please ensure to check your spam or junk email folder. Sometimes, confirmation emails may be incorrectly filtered. If you still don't see a confirmation, there may have been an issue with the order placement. Check the Klarna app or website for details on your transaction status. If you need more assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Sep 27, 2024 4:15 PM

I have had a Debenhams clothing order. It has arrived in separate parcels. Can I send the items I am not keeping back together?

Yes, you can return items from your Debenhams order in one parcel, even if they arrived in separate parcels. Ensure that the items are securely packed and include any necessary return documentation.
Asked Sep 13, 2024 8:53 AM

My replacement product is faulty. I have sent them the video they requested Of the product. They have not replied to me. What can I do?

If you have sent the requested video and have not received a response regarding your faulty product, you may want to check for any communication in your spam or junk email folder. Additionally, consider reviewing the return policy or warranty information provided by Debenhams. If you need further assistance, there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 24, 2024 7:11 PM

I retuned a parcel last week but haven’t received a refund

Refunds typically take up to 14 days to process after the parcel has been returned. If it has been more than 14 days, you might need to check your email for any communication or updates regarding your return.
Asked Aug 12, 2024 10:28 AM

Help me with my Debenhams customer service issue

Customer Support

How Do I Report a Damaged Item to Debenhams?

If you have purchased an item from Debenhams and it's damaged or defective, return the item to the store, return it by post, or contact...

Do you offer international shipping?

Yes, Debenhams offers international shipping to various countries. Customers outside of the United Kingdom can enjoy shopping with...

Do you offer a student discount?

Yes, Debenhams does offer a student discount. We understand that being a student can be financially challenging, which is why we are...

Can I use multiple promo codes on a single order?

No, Debenhams only allows one promo code to be used per order. It is not possible to combine or stack multiple promo codes for additional...

Are there any exclusions for promotional offers?

Yes, there may be exclusions for promotional offers at Debenhams. Exclusions can vary depending on the specific offer or promotion....

Order Management

How can I track my order?

To track your order, simply log in to your Debenhams account and navigate to the order history section. From there, you will be able...

How do I cancel an order?

To cancel an order with Debenhams, you will need to contact our customer service team as soon as possible. Please have your order number...

Gift Cards

How do I check the balance on my gift card?

To check the balance on your Debenhams gift card, you can visit the Debenhams website and enter the gift card number and PIN in the...

Return Policy

What is Debenhams' return policy?

Debenhams' return policy allows customers to return unworn and unaltered items within 28 days of purchase, either in-store or by mail....

Payment Methods

What payment methods do you accept?

Debenhams accepts various payment methods to offer convenience and flexibility to our customers. You can use major debit and credit...

Reward Programs

What is the Debenhams Beauty Club?

The Debenhams Beauty Club is a loyalty program designed exclusively for beauty enthusiasts. It offers a wide range of benefits and...

Do you have a loyalty program?

Yes, Debenhams has a loyalty program called Debenhams Beauty Club. By joining this program, customers can earn rewards, special offers,...
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