Debenhams Customer FAQ

To change the house number on your order, please follow the instructions provided in your order confirmation email or visit your account page on the Debenhams website. If your order has not yet been dispatched, you may be able to modify your address details directly. If it has been dispatched, please wait for the order to arrive and then contact us.

Delivery times for sofas at Debenhams can vary based on the product and supplier. Typically, delivery can take anywhere from a few days to several weeks. We recommend checking the product details at the time of purchase for specific delivery estimates.

If you haven't received your tableware set and matching mugs, it is advisable to check your order status through your account on the Debenhams website. You can also review any shipping confirmation emails for tracking information. If there are delays, it may be useful to check with the carrier for updates on delivery.

If you've used Klarna to make a payment and haven't received an order confirmation from Debenhams, please ensure to check your spam or junk email folder. Sometimes, confirmation emails may be incorrectly filtered. If you still don't see a confirmation, there may have been an issue with the order placement. Check the Klarna app or website for details on your transaction status. If you need more assistance, there is a link to the most up-to-date contact information right here on this page.

Yes, you can return items from your Debenhams order in one parcel, even if they arrived in separate parcels. Ensure that the items are securely packed and include any necessary return documentation.