Debenhams Customer Service Issues

Order number DUX[redacted]63. I made the purchase on November 30, expecting delivery by December 1 with next-day delivery. However, my order has not arrived as promised. I received a delivery update from EVRI stating they will contact me regarding the new delivery time. I am disappointed and request a refund for the delivery charge promptly. If not, I will have to escalate this issue through a chargeback with my bank due to the delay in receiving my order.

I placed an order at Debenhams on December 1st, [redacted], but it never arrived. I received confirmation via email with case reply number [redacted]. I paid for the order with my credit card, and the payment was made successfully. However, there is no record of my order reaching Debenhams. I am unsure how to proceed in order to receive the items I paid for. If I decide to re-order, I am concerned about the payment process and whether the items will be sent if I do not re-enter my payment information. I would appreciate your assistance in resolving this issue promptly. Thank you. Regards, Mrs. G. Lyons

I purchased two Monsoon sweaters from your store. The first one I ordered was too big, so I returned it for a medium size using the label provided. However, I have not received any updates on the return process despite reaching out multiple times. I no longer have the form for the return of the large sweater, but I hope you have the record. Can you please investigate this matter promptly? I cannot afford to lose the £30 I spent on the sweater. You can reach me at [redacted]4 or email me at [redacted] Thank you.

I have not received my order placed on November 25 with order number DUX[redacted]14 from Evri. Despite receiving an email from them on November 28 confirming parcel reception, the items - two pairs of men's slippers and a Mantaray ladies purse - have not been delivered. I find it challenging to reach Evri for assistance, and their website advises contacting the retailer if the parcel is not received within 7 days, prompting me to contact Debenhams. These items are intended as Christmas gifts and require posting, so a prompt resolution is essential. Thank you, E.M. Scothern.

I recently placed an order with Debenhams online and only received three items out of a total of at least seven. Despite the order tracking showing delivery, I have received two single quilt covers and one king quilt cover, totaling £55 out of £[redacted] spent. I am unable to find any contact information as the links lead to dead ends. I am extremely dissatisfied with the lack of customer service and am considering escalating this matter further if my missing items are not delivered. I will refrain from ordering from this company in the future due to this experience. -Mr. Williams

I tried to contact customer service for assistance, but instead, I was directed to a page requesting my card information and a payment of a pound. I am uncomfortable proceeding with this method and simply want to return the items hassle-free. I have already spent close to an hour on this matter and would appreciate speaking with a representative to resolve the issue promptly. I am disappointed with this experience and hesitant to shop with Debenhams in the future unless this situation is resolved satisfactorily.

Order Number: DUX[redacted]7 I made a purchase on November 24, [redacted], and received an email with the order number DUX[redacted]7. On December 26, I got an email saying the order was on its way, but no tracking number was provided. Then, on December 1, I was asked for a review even though I hadn't received the item. I've sent multiple emails asking for an update, but no one has responded.

I placed an order for a fluffy weighted blanket on the Debenhams website with Order Number DUX[redacted]44. I got a confirmation email from Debenhams with information about free returns. However, the item was fulfilled by Online Home Shop, not Debenhams, which surprised me. I prefer to buy from suppliers that offer free returns, as stated in the email I received from Debenhams. I don't want to incur return costs, especially during this challenging time with financial constraints, particularly as my husband has been unable to work due to an operation. I need guidance on how to return the item for free, as contacting Online Home Shop has not yielded a response. I appreciate your prompt assistance.

I placed an order on 1/12/22 but have not received it yet, even after receiving a feedback request for a delivered item. My order number is DUX[redacted]43. There has been someone at home at all times since 1/12/22, so I am certain the item has not been delivered. I would appreciate it if you could look into this and update me on the status of my order. Additionally, I have been attempting to reset my password but have not received the password reset email yet. Thank you. Pia

I purchased a Godiva ball gown from "Debenhams" for a Christmas event back in November. The dress has been stuck at the Royal Mail Depot Romford MC since the beginning of December. Despite Royal Mail confirming the parcel is there, they are having issues scanning it. I kindly request that the situation is resolved promptly by either sending the package immediately or providing a refund. This will allow me to make alternative arrangements for the Christmas ball.

My order number is DUX[redacted]88, placed on November 30th with the expected delivery by or on December 7th. However, I haven't received any updates or the delivery, which is unacceptable. It seems challenging to contact you; there is no phone number provided, and the email addresses seem inactive. I request an immediate update on my order status or a full refund. If you are unable to deliver, I need to know promptly to make alternative arrangements. Looking forward to your prompt response. Regards, Mrs. C. Griffiths

Order placed on November 16th - Order No. [redacted]47. I recently received an email indicating that two of the items in my order would be delayed due to strikes. As of today, these two items have not been delivered. I kindly request a refund promptly, as the two jumpers were meant to be Christmas gifts and are now useless to me. I am very frustrated by the inconvenience this has caused. As a disabled individual, I was depending on Debenhams to assist me, and this delay has been incredibly disappointing. I eagerly await your prompt response. Thank you, L. B. Phone: 07[redacted]34 Email: [redacted]

I bought items on November 13th, and they arrived in two separate bags. However, I am unsure which items belong to each bag and need to return them in the correct one. I seem to have misplaced the return slip, and after reading the FAQs, the return process appears complex depending on the concession brand. - Can I use different bags? - Is the returns slip necessary? - Should I return different items separately? I would appreciate a prompt response as the return date is approaching. My order number is DUX[redacted]42.

I returned a tracked item to Debenhams, and I have proof that it was accepted at the Debenhams YDCP Hub on 26.10.22 at 5:01 pm. I have made many attempts to resolve this issue, but unfortunately, I have not had any success. My order number is DUX[redacted]87 for the Wallis padded jacket priced at £71.20, which was paid for via Klarna. Klarna has informed me that they are waiting for Debenhams to process the refund. It is frustrating to be paying for an item that I have already returned. I would appreciate any assistance in resolving this matter. Thank you, Catherine Mulvihill.

Hello, I'm reaching out about my recent order. The order number is DUX[redacted]63. I have only received part of it. I'm missing the black opium 30ml perfume, with reference number YDD06732-[redacted]-[redacted]. My coat did arrive, but the perfume is missing. I paid for one-day delivery and was expecting both items to arrive together. Could you please investigate this matter urgently and update me on the status of the missing perfume? I would appreciate a prompt response. Thank you. - Miss Mansor

I would like to cancel an order I placed on 22/11/[redacted] for a black faux suede cap priced at £10.64. Order No. DUX [redacted]51. Unfortunately, this item was not part of the delivery I received from Evri. The other two items from the same order were delivered separately at different times by Evri. I have contacted Evri, but they mentioned that since they have proof of delivery for items under the same order number (which includes the two other items), they are not responsible for the missing cap. On 6/12/[redacted], I sent an email to Debenhams explaining the situation but have not received a response yet.

Order Number: DUX[redacted]43 Item Number: BYYO3840-[redacted]-25 Item Number: BQQ08814-[redacted]-56 I received the above items very late, weeks after the others. They arrived last night, but they are not suitable. I am unable to return them because the Evri app does not recognize Debenhams. This situation has caused me a lot of stress regarding this order. Kindly provide me with a returns label so I can get a refund. Additionally, I have returned the Laze short set but have not yet received a refund. I would like to escalate this issue to a manager since my previous emails have gone unanswered. Thank you. Vanessa A.

Hello, I'm Mrs. Yvonne Jackson from 41 Shelly Drive, Abram, Wigan WN2 5PZ. I placed an order on 11th December [redacted]. I haven't received an email, and I can't access my account; it says the email is incorrect. The payment has been deducted from my bank account, but I don't know the whereabouts of my order. I'm unable to track it. My phone number is 07[redacted]85. Could you please investigate this matter and provide me with a link to access my account? My email address is [redacted] Thank you, Y. Jackson.

I received an order from Evri with tracking number T01TFA[redacted], supposedly delivered to me under DUX[redacted]47. However, the delivery proof photo does not match my address, even showing a different house number on the recycling crate. I notified Evri about this issue two days ago, but they have not responded. The order was a gift, and I cannot wait for another delivery, so I must purchase a replacement from Boots for £36.50. I ask Debenhams, who works with Evri, to refund me the amount for the replacement and recover it from Evri. This would resolve the matter. Kindly contact me at [redacted] or 07[redacted]25. I appreciate your help. Thank you, David S.

Hello, I am Sue Jones. I ordered three items from Debenhams, with one coming from Evans. The delivery was scheduled for Wednesday the 14th. However, the driver left a message stating that the item was delivered to someone named Bartlett. I did not receive any notification or note at my doorstep. My address is at 3 Pondering Road, Harpenden, AL5 2HG. The two remaining items have not been delivered yet, and I am eagerly waiting for them. Thank you for your assistance in looking into this matter.