Comcast Customer Service Issues

I am currently in bed watching TV using Wi-Fi to stream through my Roku Stick. Suddenly, the screen went blank, and despite trying to restart it, I can't access any channels. Even though my Wi-Fi is working fine for the TV, the Roku is not connecting. I contacted support, and they mentioned an $80 charge on a credit card, which I am unable to provide as a disabled veteran. I am puzzled about not being informed of this charge in advance and why the service was abruptly cutoff. The Roku account is registered under my caregiver's email address.

I am frustrated with the customer service experience! I cannot reach a live agent and need help with my disconnected service due to an overdue bill. I am attempting to pay the $[redacted].00 online but encountered difficulties. I urgently require assistance from a live agent to resolve this issue promptly. Please connect me with a representative as soon as possible.

I recently acquired a new cable box and wireless modem to upgrade my outdated equipment. Setting up the modem went smoothly, but upon connecting the cable box, I encountered a distorted picture and sound issues. After contacting Tech Support and allowing time for the box to sync with the modem, the problems persisted. Later in the evening, I noticed the box was excessively hot, prompting another call to Tech Support who suggested it might be defective. Returning the box to the store, I was informed they were out of stock and could only provide a replacement through mail, taking a week. Considering visiting another store in Savannah, I wish to confirm their stock availability before making the trip. Is there a way to contact them in advance to verify they have the required box? Your assistance is appreciated.

I recently moved from unit 60 back to unit 55 within the same address. I labeled and reconnected everything correctly after the move. Despite changing my cable box and router at the Xfinity Store in Marana, Arizona, I am experiencing issues with my wifi and cable not working. The message prompts me to tighten all connections and restart the cable box, which I have done without success.

My internet connection suddenly stopped working. I have an Arris Surfboard SB6121 modem. Despite power cycling and resetting the modem through Xfinity, it's not connecting to my Google Nest Pro system. All lights on the modem are showing green and blue, indicating a connection, but the Nest Pro won't connect. Even after a factory reset of the Nest Pro, the issue persists. Xfinity mentioned that the SB6121 modem is not supported, but it was working just fine two days ago before this problem arose.

I have a payment scheduled for 04/19/23 to cover the past due amount and avoid service disruption. The initial due date was 04/08/23. However, my service was still disrupted. I'm wondering if scheduling the payment for 04/19/23 was too far out. Would changing it to 04/17/23 help restore my service quicker? Also, I'm unsure how many days past the due date I can go before service is interrupted. Today, I was unable to reach a live person over the phone, only the automated system. This concerns my Comcast account.

There is a new line buried underground but not connected. Additionally, there's a line across the sidewalks above ground that has been there for six months, posing a safety issue. I have tripped on it multiple times and fell once. I have sought legal advice and intend to take action against Xfinity-Comcast if it's not removed by the end of the week. Despite my neighbors' repeated calls about this hazardous situation, no action has been taken. We are all awaiting the underground cable connection and the removal of the orange cable obstructing our walkways. It appears to be a straightforward task, yet no one has addressed it for months.

After a recent divorce, my ex-spouse took over our shared Xfinity account, leaving me without access to my email '[redacted]'. I urgently need to transfer crucial emails to my new Gmail account and delete the rest. I am requesting temporary access to the mentioned email address to complete this task before it gets shut down. Your assistance in this matter would be greatly appreciated. Thank you.

I am currently at work at a nuclear power plant in Lacey, NJ, and I have been receiving frequent calls from your representatives. The latest call was particularly disturbing as the individual was extremely rude and used inappropriate language when I explained the nature of my workplace. This level of unprofessionalism is unacceptable, and it reflects poorly on your company. It seems that there is a lack of call screening, allowing for such disrespectful interactions. As a customer, I expect better treatment from your representatives. Sincerely, B. Lanfranca

I spoke with a customer service agent recently regarding my high bill, as I am puzzled about why I have a past due balance when I just subscribed to 1Channel Was Horseracing. I do not have any additional services to incur extra charges. Upon moving into Rancho Feliz, I was provided with 3 mailboxes, of which I only kept 2 small boxes. I returned one of them, but now I am unclear about what I am being charged for.

The WiFi connection at home is quite inconsistent, and recently encountered an issue with the remote for the second TV which led to buying a new one along with a modem at an Xfinity store. Unfortunately, the problem persists. Recorded programs often have poor quality. Considering getting an additional TV but multiple issues have persisted for years. Despite some problems being fixed by Comcast, we pay around $[redacted] per month for services. Being in our late 70s and dealing with health concerns, cable TV is our primary source of entertainment. Urgently require a technician to visit our home and address these ongoing issues promptly as we are not getting the service we pay for.

I am experiencing issues with my Xfinity box. The screen displays an error code RD on the K-[redacted] number with an exclamation point, indicating it is not functioning correctly. This problem has persisted since yesterday, affecting the cable service. Despite being connected to Wi-Fi and having the firmware updated, the box is still not operational. This is inconvenient, especially since I have plans to watch a fight tonight. I require urgent assistance.

I am experiencing trouble with my cable service, and it has been two hours since you started working on it. Could you please fix my cable? I am eager to have it resolved as soon as possible. I am paying $[redacted] a month for this service, and it is frustrating not being able to watch TV. I am willing to cooperate and communicate, but I am unsure if my messages are reaching you. Is there no way to email or contact me directly about this issue? I am eager to speak with a representative and have my cable fixed promptly. I am a loyal customer and I want to continue using your services, but I need this problem resolved. Thank you for your attention to this matter.

I am dissatisfied with the lack of service provided by your technicians. We had a scheduled service appointment at Olympia Estates on Saturday, but no one showed up, and we were not informed of any changes due to the weather. This negligence is causing issues for our business operations and puts us at risk of being cited by code enforcement. We urgently need the line to be fixed, as it needs to be properly boxed in place. Please address this issue promptly. Thank you. Ticket #: CR[redacted]92 Marie R., Secretary Olympia Estates [redacted]

Xfinity failed to transfer my service to my new address and instead canceled it. They provided me with a $[redacted] credit and opened a new account. In January, my balance was zero with a $[redacted] credit and in February, I encountered further issues. Despite my monthly charges being $75, with a $30 discount for the low-income program, I should only be paying $45 each month. However, Xfinity has been incorrectly billing me $[redacted], out of which $60 was charged after I stopped the payment due to the erroneous charges. The situation is extremely frustrating as I should only owe $6, but according to their calculations, I supposedly owe $66. I am considering switching to SECOM due to this ongoing issue.

I had an issue with no sound on one station, leading to frustration and a long troubleshooting process with Xfinity. Initially, they sent the wrong X-1 box, causing delays, and it took multiple Tier-2 agents without a resolution. Finally, Shalaine on 4/28 fixed it swiftly. Dealing with Xfinity and their multiple power outages has been challenging, and the process of returning the large box was difficult due to being handicapped. Fortunately, Rich helped with the return label charge issue. Despite this ordeal, Xfinity needs to improve their service quality as the experience was stressful and time-consuming.

I recently switched bank accounts. I need to update my payment information on file as you do not have my new bank details. Additionally, I changed my password on 3/23/23. I can log in using the new password on my mobile device but not on my computer. I noticed that your virtual phone operator directs everyone to the virtual agent, claiming that the virtual agent can connect you to a live agent, which does not seem to be effective. Most companies allow you to reach a live agent by repeatedly requesting to speak with one, but that does not seem to be the case with your service. What happened to good customer service?

1- My internet connection is consistently unreliable, flickering on and off daily. 2- Due to crew work outside, my service was down for two full days this month until the evening. 3- The automated service is unhelpful without an option to speak to a live representative. These issues are impacting my job, which supports my service payments. 1- How can we ensure a more stable, uninterrupted connection? 2- Is there a process for receiving credit for the lost work hours during service outages? 3- How can I bypass the automated system and speak directly to a customer service representative?

I had a $[redacted] balance sent to collections and paid over two years ago. I requested the collection item be removed from all three credit reports due to extenuating circumstances. Comcast agreed, but it remains on Equifax even after being removed from the other two bureaus. Your automated system claimed my phone number was linked to an account, but I no longer have an Xfinity account. I wish to address both these matters with a representative. Thank you, D.H.

I apologize for the delay in payment. Due to my card being locked, I was unable to make the payment on time. The doubling of the late fee seems excessive, and I cannot afford it. I will proceed with the $[redacted] payment, but I am unable to pay the doubled late charge. I believe a $15-20 late fee is more reasonable. Please advise on how we can resolve this issue, as I am unable to pay the doubled amount. Thank you.