Comcast Customer Service Issues

Our business internet has been down for 2 days now, and Comcast has not provided any updates besides confirming the service outage. When I check SMUD, our local electric utility, they regularly update on power outages in each area, providing relevant information to plan for staff and business. In contrast, Comcast offers no information on the outage's cause or any details that would assist me in making informed decisions for my staff and clients. This situation is frustrating and disappointing. I am considering switching providers because the lack of communication from Comcast is simply unacceptable.

Xfinity technicians visited our home two days ago due to a lack of phone and internet services. Unfortunately, we are still facing these issues. Every time I call Xfinity, they guide me through the same troubleshooting steps of disconnecting and reconnecting, which temporarily fixes the problem until the call ends. Today, during a call, the representative hung up on me mid-process. When I called back, a different person diagnosed the issue as a faulty modem. A technician was scheduled to deliver a new modem today, but Xfinity called last night to cancel the appointment, leaving us without phone, internet, and TV services. Having a sick husband recovering from heart failure at home, it is unsettling that we are being instructed to replace the modem ourselves. I now have to travel to the nearest Comcast store to resolve this. In the meantime, crucial calls from my husband's doctors are going unanswered. The situation is incredibly frustrating, and I urgently need assistance from Xfinity. Their automated system only adds to the ordeal. Please contact me promptly. Thank you. - Cheryl L.

I scheduled a technician to help set up my internet and cable, but no one showed up. I got a call saying they came and I wasn't home, which isn't true. The technician was outside in his car, stating he wouldn't work because the job was already called off. The person sent was rude and didn't attempt to contact me. I am upset with the lack of service and communication.

I have contacted my local cell phone store and Xfinity/Comcast regarding the issue with purchasing a new android phone due to my account being hacked. The unauthorized persons who accessed my account changed the Social Security number, preventing me from getting service. As a disabled individual, being without a phone is a significant concern, especially in the case of medical emergencies. Despite numerous attempts since early November, I have not been able to resolve this issue, and the Xfinity store in my area has stopped assisting me. The situation is urgent as I have been without service for an extended period. I am feeling ignored and stressed, unable to reach anyone with adequate authority to correct the Social Security number and restore my service. I am considering seeking legal assistance if this matter remains unresolved. Your help in connecting me with a higher-level manager to address this critical situation would be greatly appreciated. Thank you for your attention. - Glenda Young Harris

I've talked to three different representatives, and they all assured me that my bill wouldn't include a $[redacted] additional data usage charge, which wasn't my fault as a customer. We weren't aware of this issue, and it took five hours and three representatives to have the $[redacted] charge removed from my bill. The first $[redacted] was removed as a courtesy, and I appreciate that. However, we shouldn't be charged another $[redacted] without an explanation. Despite escalating the issue five times, nothing has been done. If this isn't resolved today, I'll have to cancel my service. I've been a customer for 35 years, and while I don't like change, I'll switch to another provider if the $[redacted] charge isn't removed promptly. Thank you.

On January 21, [redacted], I had a conversation with customer service representative Ashna regarding an overdue bill issue. We communicated through a chat service. Ashna provided me with the outstanding balance on the account, mentioning that bill payments cannot be processed over the phone. She assured me she would extend the cable service. Today, I sent out a check to settle the balance. Unfortunately, I later discovered that the cable service had been disconnected. The account is under my name, located at [redacted] Brightwood Drive, Frankfort, Indiana [redacted] while I reside at [redacted] Covington Commons Drive, Fort Wayne, Indiana [redacted]. Despite my efforts, Xfinity has not been cooperative in resolving this matter. I kindly request assistance in restoring the cable service, as it is crucial for my 92-year-old mother, who greatly relies on TV for entertainment.

I set up a new service on October 11, [redacted], after discontinuing my previous service since [redacted] on June 30, [redacted]. There was an error with the email address entered at the store. The correct email should be [redacted], but it was incorrectly input as [redacted] This has caused me to miss important emails. Furthermore, I have noticed charges on my bill for a phone line that shows as not in service and for a sports access fee that I did not request. I have also been billed more than the amount I was told at $[redacted] a month, ending up with bills over $[redacted]. This is causing confusion and frustration as I am being asked to make payments while dealing with these discrepancies. I need assistance resolving these issues promptly. You can reach me at William [redacted] or email me at [redacted]

On February 4, [redacted], I contacted Xfinity at 1-[redacted]-Xfinity and spoke with Steve from Florida. He offered me a promotion for phone, internet, and cable services with a $50 discount on installation. Steve mentioned my bill would be $[redacted].77 per month for 24 months, with the first payment due on March 24, [redacted]. However, upon checking the Xfinity app on February 13, [redacted], I saw my bill was $[redacted].59 and due on February 28, [redacted], not March 24, [redacted], as agreed. When I called customer service that day, the representative, Shawn, did not address my concerns properly and failed to connect me with a supervisor despite my requests. I spent 40 minutes on the phone without a satisfactory resolution, feeling misled and frustrated. During sign-up, I specifically mentioned transferring my home phone number to Xfinity, but the technician assigned me a new number without consent. I am disappointed with the lack of transparency and communication from Xfinity and request that they honor the initial offer of a bill due on March 24, [redacted], $50 installation discount, and the monthly cost of $[redacted].77 for 24 months.

I am attempting to pay my Comcast bill online, as I always do promptly each month. There have been service disruptions in my area since yesterday due to maintenance work being conducted. When I try to contact Comcast using the provided phone numbers, I receive a message detailing the service outage (despite having intermittent service myself, allowing me to communicate with you). The automated system does not offer any options to navigate to the billing department for electronic payments. Although I was recommended to text for repair updates, I am unable to do so as I do not have text messaging or a smartphone. I am unsure how to reach Billing or another representative to either inquire about the situation or ensure they are aware that I am attempting to pay my bill. The bill is due on 2/28, and as it is only 2/22, I do not wish to be late. I have completed payment for my other bills and do not want to overlook this one; therefore, I am eager to settle it promptly.

I am experiencing ongoing overcharges on my account, and despite seeking assistance from customer support and even the local store, the issue remains unresolved. The contractual agreement should protect me, and I am prepared to involve my lawyer should this matter not be rectified within 30 days. We have gathered evidence, such as pictures and audio recordings, illustrating the mishandling of payments and unprofessional conduct by the third-party customer service provider. Attempts to address this issue can be made by contacting me at [redacted] or emailing me at [redacted] It is important to take action promptly to avoid further escalation to a civil suit against XFINITY/COMCAST.

My account continues to be overcharged, and despite seeking help from customer support and my local store, the billing issue remains unresolved. I have evidence, including pictures and audio recordings, that prove the mishandling of payments and inadequate customer service. The involvement of a foreign third-party company has exacerbated the situation with unprofessional conduct and violations of company policies. Feel free to contact me at [redacted] or email me at [redacted] to address this issue within 30 days before legal action is pursued against XFINITY/COMCAST. I request that the overpaid amount be credited to my account and prefer a discussion with a representative based in the USA to resolve my billing concerns promptly.

I have consistently paid my Comcast bill on time each month. However, in my recent bill, it stated that I owed $[redacted].18 as overdue, which I paid using check #[redacted], and it cleared on 1/3/[redacted] for my Dec. [redacted] bill. The subsequent bill for Jan [redacted] amounting to $[redacted].67 was paid with check #[redacted], clearing on 2/10/23. I contacted my bank for copies of these cleared checks. Since both bills were paid on time, I deducted the overdue amount and late charge, submitting payment for my Feb. [redacted] bill at $[redacted].67. Despite this, I received a threat of disconnection for not paying a duplicate charge. I have decided that my February payment is the final one you will receive as we explore other internet service options. It is frustrating not being able to contact a live person regarding these billing issues as opposed to navigating computerized voice systems.

My wife is having trouble connecting her mobile device to Comcast's email servers. While her account functions properly on computers and my phone, her new phone still experiences the same issue even after transferring her data and settings. We have tried resetting her password and re-entering her connection details according to Comcast's guidelines, but the problem persists. The error message we commonly encounter is "stmp.comcast.net cannot authenticate password." We are seeking Comcast's assistance in resolving this connection problem.

Since the installation of my Xfinity Internet service last week, I've been experiencing frequent Internet outages and slow speeds daily. Despite troubleshooting by rebooting the modem and checking the coax connections per the chatbot's suggestions, the issues persist. I kindly request a technician's visit to assess the signal quality in both the house coax and the street drop. If the problem isn't resolved promptly for a reliable connection, I may need to cancel my service and return to Verizon. Notably, these outages have disrupted my participation in important work meetings. Thank you for your attention to this matter.

The quality of our cell phone service has significantly deteriorated recently. Despite having the same plan and being in the same location, the reception has become as bad as that of Metro. I have encountered dropped calls numerous times on my property where this was not an issue before. I have attempted to contact customer service nine times, only to get dropped calls each time. This decline in service quality has left me extremely disappointed. Furthermore, I have also been experiencing slow speeds and interruptions when accessing third-party services. The overall decline in service quality from Xfinity has been noticeable over the past 6-9 months, making me consider switching providers.

I previously had your full service but canceled the cable due to constant price increases. Now, even with just internet service, I am being charged $[redacted]. I switched to another provider for TV. I need to address this overcharge as it is unreasonable for internet only. I want to speak with a representative urgently to resolve this issue. If I do not receive a response soon, I will switch to a different company.

We reached out to #[redacted]4 and spoke with Francis William, who switched us to a $[redacted].25 plan that was not supposed to increase annually. However, the payment was processed, but the following month it reverted to $[redacted].25. Despite assurances from Francis that he would fix it, he didn't, resulting in late fees. The issue persisted in the next bill with late fees and a disconnection notice. Francis advised my spouse to dispute the incorrect amount with the credit card company, which was successfully adjusted. Late fees continue as Francis failed to address the problem. Now, they insist on in-store payment despite us having paid the correct current amount. If anyone has a contact for supervisor assistance, kindly share, as our experience with Francis has been unsatisfactory.

My customer service experience has been consistently negative. I initially called to cancel my service on February 23rd and was assured it would be done on that day with no charges owed. However, I never received the promised cancellation email and instead got a bill on March 4th. After calling again on March 5th to cancel, I was told I would receive a refund of $54 and an email confirmation, yet once more, no confirmation was sent. Following up on March 13th, the representatives seemed confused, at first denying a refund, then stating it would only be $23.36, without providing the necessary email proof of cancellation. The lack of consistency and communication has left me frustrated and unable to trust the company for any future services.

Hello, I'm calling about my 91-year-old mother's Comcast bill. She's being charged over $[redacted] a month and I'm trying to understand why. She has Comcast for her home phone, Internet, and watches mainly local channels and YouTube. I'm looking for clarification on her services and how we can account for the $[redacted]+ bill. I appreciate your assistance. - R.

I am looking for assistance with my account. I have two inquiries: 1. How can I block paid channels on my remote control? My elderly father, who has dementia, unintentionally buys items through these channels, and we want to prevent this from happening. 2. There seems to be an MLB package purchased that hasn't reflected on my current bill online. I would appreciate it if you could confirm the purchase details - when it was made, the package cost, and if the billing is monthly or one-time. Additionally, could you provide information on the options available for the MLB package, as we might want to keep it but are undecided. Kindly reach out to me promptly. Thank you.