Coinbase Customer Service Issues

I recently locked my account due to suspicious activity. I am attempting to regain access using my new card, but I don't have the old phone number linked to my account. Despite my attempts to contact customer support, the automated service requests this phone number before connecting me, and I am unable to proceed. I possess my security code and all required information along with proof of identity to verify my account ownership.

Good afternoon, Earlier this week, I attempted to deposit cash into my Coinbase account using the first option (Easy bank transfer), which has worked before but was rejected this time. Subsequently, I tried the second option (UK bank account) and initiated a transfer of £[redacted].00 from my UK bank account using the details provided in my Coinbase account. However, I am unable to see the funds in my Coinbase account, even though my bank account confirms the transfer. Can anyone assist me with this issue, please?

Hello, I opened a Coinbase account and purchased etherium for [redacted] units on May 17, [redacted]. I haven't checked my account for a while and recently logged back in to find my transaction history missing. I completed the identity verification with my passport. I changed my phone six months ago, could this have affected my account? I have not made any recent transactions. I have attached screenshots of the account opening and transfers. Thank you for your prompt assistance. Best regards, Albaz M. Tamar 11 rue Pierre Mendès France [redacted] Esnandes, France Tel: [redacted]

I have been experiencing ongoing issues with my Coinbase account for months. I have contacted both Action Fraud and the City of London Police regarding the unauthorized movements of cryptocurrency in and out of my account. I suspect my account has been compromised as I have not been the one making these transactions. To resolve this, I am requesting that Coinbase freeze and close my account while transferring the remaining cryptocurrency to my personal account. My name is Yasir Ali, born on 26/10/[redacted]. The phone number associated with my account, [redacted]5, is currently inactive but can be activated for verification purposes. The email linked to my Coinbase account is [redacted] If this issue is not resolved promptly, I may have to pursue legal action against Coinbase. Urgent attention to this matter is greatly appreciated. Sincerely, Yasir Ali Please use my alternate email, [redacted], as a precaution against potential fraudster access.

Subject: Assistance Needed with Coinbase Withdrawal Issue Hello Coinbase Support Team, I trust you are doing well. I am reaching out for help with an obstacle I am facing on Coinbase. Upon joining Coinbase, I deposited Bitcoin assets. Regrettably, I am encountering difficulty withdrawing these assets due to a persistent "send error" message. Despite my efforts, I have been unsuccessful in resolving this matter independently. I am hopeful for your assistance to resolve this withdrawal issue promptly. Thank you for your consideration, and I eagerly await your guidance.

My phone was stolen and compromised, resulting in my account being drained of $[redacted]. A police report has been filed, and the credit card companies have refunded me. Although my Chase account was affected, the bank has returned the funds temporarily during the investigation. I am seeking assistance in recovering the lost money. If I am unable to find a human to provide support, I may reconsider using Coinbase in the future.

I have been locked out of my account for over a month, waiting for assistance. Today, I am trying to change my phone number from a deactivated one and waiting on verification for almost 10 hours now. If I am not able to access my assets soon, I will consider canceling my account altogether. I am frustrated with the lack of support, especially considering the funds I have in my account.

I have encountered issues trying to download the proof of address as it fails to match the receipt name with the ID card name. I request that a manual solution be implemented promptly. It seems there may be a system error with document verification, causing discomfort for users like myself. The discrepancy arises because Maria goes by multiple last names, which may not all be reflected on the proof of address. It is unnecessary as not all variations are required. Furthermore, the requirement for documents to be in a single name is unreasonable as Maria is married, hence documents may be under both her name and her husband's. This prolonged process that should take minutes is now enduring months.

I have attempted to download proof of address multiple times, but there seems to be an issue each time. The discrepancy arises from the name on the receipt not matching the name on the downloaded ID card. I kindly request a manual review and resolution of this matter. It seems like an algorithm checks the documents, but there may be some malfunction as it consistently fails to work, causing inconvenience for us users. Tasks that should take five minutes end up stretching over many months. It is not uncommon for the name on the ID card to differ from the one on the proof of address, especially for individuals like Maria with multiple last names. The proof of address does not list all the last names, which is unnecessary and redundant. Furthermore, it is mentioned that the document must be in a single name, which seems illogical. Considering Maria is married, it is natural that documents would feature both her name and her husband's.

I am reaching out for help because I am having trouble withdrawing money from my CoinBase account. When I try to log in, the proof of address I submitted, like my electricity or gas bill, is being rejected.

Hello, I am contacting you regarding your Coinbase account associated with [redacted] As stated in our previous email, upon reviewing your account, we regret to inform you that we must close your account and discontinue your use of Coinbase Services. Please promptly withdraw your account balance by transferring your funds to an external wallet, including a Coinbase Wallet (subject to standard network and transaction fees). When sending digital currency to an external wallet, please proceed with caution as transfers outside of Coinbase cannot be reversed. Should your account balance be 5 USD or less, you might need to add extra funds to cover gas fees in order to complete the transfer. If your balance remains below 5 USD and is not withdrawn by 25 September [redacted], it will be considered unclaimed and thus forfeited upon the closure of your account on that date. Should services become accessible in your region again, we will furnish details on how to open a new account. Thank you for your understanding. Sincerely, Coinbase

I need help purchasing Shiba Inu or BTC. I can't access my account due to a lost phone number linked to two-factor authentication. I have a new number. Could you please remove the old number, [redacted], from my account? My name is Courtney M. When I try to verify using my ID, specifically my driver's license, it shows an error even though it's valid. Accessing my Coinbase account is crucial. Please assist promptly. Thank you.

Good afternoon! Someone attempted to hack into my account and change my password, resulting in my account being temporarily blocked. I need assistance in restoring access. Unfortunately, I didn't save the recovery keys, and I'm unsure about the balance as I haven't accessed my account in a while. It seems my email may have been compromised, leading to the attempted account theft. I have changed my password, but I'm now unable to log into my Coinbase account. Please help me resolve this issue.

Hello, I am a resident of France. When I created my Coinbase account, I mistakenly selected the wrong country. Now, my account verification process is failing because my ID card does not match the selected country. I am unable to change the country until the account is verified, which has left me unable to proceed. Can you please assist me? You can reach me at [redacted] Thank you, Jean-Michel PACE

I logged into my TD Bank account and noticed over $** was deducted by an unknown entity. I believe someone has hacked my account and used my card on Coinbase to buy cryptocurrencies. I converted bitcoins and etherum to euros successfully, but I'm having trouble setting up two-step authorization. It's been a while since I last logged into my account. I've tried several times to download proof of address without success. How can I recover my blocked account? I tried to log in but couldn't. I have a question about my friend's account issue. I'm currently blocked and need to contact customer service. I have a Coinbase account issue. I've been locked out for over a month, waiting for assistance. Someone has opened an account with my information and email. My signature won't transmit on the Coinbase app. I've reached out to support and hope to hear back soon. I am writing to seek assistance from the Coinbase Support Team.

I am Natalya Zimareva. I traded with the broker Unomi, who failed to withdraw my money. I am now initiating the return process through a law firm. The company supplied me with a statement from Coinbase showing Asset: BTC 1MZwhqkk07ad94d060700a0c190CL. I suspect fraud. Can you verify the authenticity of this account? Important questions: - Can you confirm if there is an account under the name Natalya Zimareva? - Is the account legitimate? - Kindly provide an account statement. Please respond to [redacted]