Citi Cards Customer Service Issues

I recently noticed discrepancies in my Citibank credit card billing statements. My January bill arrived after the due date, prompting me to investigate further. Despite my timely payment practices, I was charged late fees and interest for previous months. The inconsistency in bill delivery dates has led to unnecessary fees. Furthermore, my card was declined for a purchase, even though there was sufficient available credit. These issues are frustrating and need to be addressed promptly by Citibank to prevent future inconveniences and financial penalties.

I have encountered issues with my automatic payments setup on Citi Card. Two months ago, upon discovering that my bank account number was entered incorrectly, I provided the correct information to reinstate the automatic payments. Unfortunately, Citi Card failed to correct the checking account error, resulting in the payments getting canceled once again. I am frustrated with the lack of effective communication with Citi Card's customer service. I urge a representative from Citi Card to contact me at [redacted] promptly to resolve this ongoing problem. If there is no response within a reasonable timeframe, I am prepared to cancel my card. Regards, Carl H.

I need assistance with a situation regarding my new Citi Rewards card. I had set up online payments but due to a typographical error in the bank information, my payments were being returned for 3 months without my knowledge. I had trouble getting a clear answer from customer service, but my bank eventually identified the issue. After resolving the problem with Citi Rewards and resuming payments, my card was canceled. I have tried reaching out via mail but haven't received a response. My husband, the primary cardholder, has suffered a negative impact on his credit score. Citi Rewards can verify numerous attempted payments from the correct account, showing no malicious intent. Despite Citi Rewards claiming they sent emails about the returned payments, I only received promotional emails. How can I rectify this situation, especially in terms of correcting my husband's credit score? Is there a way for Citi Rewards to change the reason for closing the card to prevent further damage? Thank you for any guidance provided. Candy B., representing Henry B.

Recently, when reviewing my financial documents, I discovered new credit cards from you but was surprised to find out my rewards card had been switched to a Double Cash Back card without any information on other options. I unintentionally stored them without activation. Checking my TransUnion score yesterday, I noticed a 10-point drop because you had closed my account without notifying me. When I spoke to a customer service representative, they mentioned I would need to reapply, possibly losing my previous credit line of $22,[redacted]. Despite hastily reapplying, the incident affected my credit score. As a long-time customer of 20 years, I am disappointed with this unexplained change and the potential loss of credit. I understand the importance of retaining loyal customers in my own business and hope my track record with your company will be taken into account.

My mother, Marian A., bought an American Airlines ticket from Akron, Ohio to Dallas, Texas in May for my son's graduation. The ticket was $[redacted], with a website credit offer of $[redacted] to $[redacted]. Despite approval via email, she was asked to pay the full ticket price at the airport. We contacted [redacted] and were promised the $[redacted] credit, but her August statement showed an $86.42 charge. We spoke to Neal, who transferred us to Nick, claiming to be a Senior Account Manager. Upon requesting a manager, Andy and Nick deferred. They say a ticket purchase is required to redeem the credit, but we only bought one after being told the transaction failed. Andy and Nick couldn't explain how the card was sent if no ticket was bought online. I am disappointed with the misleading practices of this company. Sincerely, LaRoyce W. (Authorized User)

I am frustrated as I haven't received help with my issue. I attempted to use a 0% promotion from my Loft card to pay off my Citibank credit card. Despite having a copy of the check sent from Loft to Citi, the money has not reflected in my credit card account since July. I am unable to find the right person to assist me, and reviewing recorded conversations might clarify this further. The check from Loft to Citi seems to have not been deposited into my Citi credit card account, causing me immense frustration. I am desperate for assistance to trace where the check was deposited. For help, contact me at [redacted]. Citi card number 5[redacted] 2[redacted].

I filed a dispute for a canceled trip due to my illness. The airline arranged everything - the flight, hotel, and car. The flight and car were resolved, but I couldn't get the hotel's help as they use a system called Hotel Beds. Despite my efforts, I couldn't resolve this. I didn't use the hotel room and canceled in time. Citi credited $[redacted] for the stay initially, but it appears the credit was reversed. I kindly request you reconsider this situation as a retiree and senior since I cannot afford to pay for a service I didn't receive.

I recently applied for a Best Buy credit card using an email address that did not work out. The email I used was [redacted] I would like to reapply using my current email, [redacted] My updated phone number is now [redacted], and my address is [redacted] Fawn Ridge Dr., Corpus Christi, Texas 78[redacted]. Initially, I was approved for a credit limit of $[redacted] based on my annual income of $[redacted]. Unfortunately, I encountered account access issues with the Best Buy credit card that prevented me from completing the application process. I urgently need access to my Best Buy credit card to avail of the Best Buy Total Tech with monthly payments, which is crucial for receiving at-home services due to my disabilities related to the VA and hydrocephalus. I would greatly appreciate your prompt assistance in resolving this issue. Thank you for your help in addressing this matter quickly.

I am reaching out to request an extension for my credit card bonus offer. I applied and got approved for the credit card on September 13th, [redacted] (09/13/21), but only received the card on November 2nd, [redacted] (11/02/21). This left me with only 2 months instead of the intended 4 months to meet the bonus criteria. Contacted Citi numerous times with little success. Here is a summary of my interactions with Citi: - 09/13: Approved for credit card - 10/01: Called Citi after not receiving the card, confirmed address, was promised a resend - 10/18: Followed up as card still didn't arrive, address confirmed again, another promise to resend made with bonus extension mentioned - 10/20: Received new contact numbers, struggled to reach the right department without the card - 10/29: Attempted to call new numbers with no success, eventually called original line for another promise of FedEx delivery - 11/01: Card received and activated - 11/02: Encountered card activation issue, contacted Citi for help and requested bonus extension, initially denied but later provided an email for extension request - 11/20: Emailed Citi about the situation but have not received a response.

I have been attempting to resolve a dispute regarding fraudulent charges on my credit card that has not been used since December [redacted]. Despite numerous attempts to contact customer service, I have been directed to at least 10 different numbers, some of them located in India, where the language barrier has made it difficult to communicate effectively. This situation is causing me stress, and I am eager to resolve it promptly. Unfortunately, I do not have the full credit card number as I no longer possess the physical card, but I can provide the last 4 digits - [redacted]. I have not received any monthly bank statements to alert me to these charges, only finding out when contacted by a collection agency. I am seeking a resolution and wish to speak with a representative to come to an agreement. My name is Vilma Celis, and I can be reached at [redacted]. Thank you for your assistance.

I am still waiting for my refund regarding dispute ID D-[redacted]2 amounting to $[redacted].98. The order that was supposed to have 2 tote bags never arrived, and Citicards were notified about this issue. The seller could not provide any evidence of delivery, and their tracking information turned out invalid. Initially, they claimed the order was sent via China Post, but later switched to stating it was delivered by Fed Ex, which I confirmed did not happen. According to Fed Ex, the seller needs to file a claim for missing items. Considering these circumstances, I suspect the seller's legitimacy. My Citicard account, ending in [redacted], should receive the refund promptly. As a 50-year loyal Citicard customer with an impeccable credit history, I am disappointed in the lack of support from Citicard in resolving this matter.

I'm experiencing issues with my card not being recognized by the system, both online and over the phone. I attempted to speak with a representative but was unable to due to my card number not being recognized. I utilized the card for the first time at a BMW dealership, hoping to take advantage of any rewards such as miles, points, or cashback. I wanted to choose the best reward option among my credit cards. Even though I proceeded with the Citibank AAdvantage Mastercard, I am hesitant to continue using it due to the poor customer service experience. I am interested in learning about the rewards program, billing cycle, and due date to settle the payment and switch back to my AMERICAN EXPRESS card.

Account [redacted] shows a charge of $[redacted].34 from Home Depot on 6/20/22 for 10 bags of decorative rock. FedEx delivered 7 bags on 6/24/22 and promised to deliver the rest on 6/25/22 but couldn't locate the remaining 3 bags. Home Depot claims it's a delivery issue and directs me to contact FedEx. FedEx shows the 3 bags pending without shipping or delivery dates. Despite my attempts, Home Depot won't cancel the undelivered bags. I'm looking to dispute the charge on my Citibank credit card but was advised to speak to a specialist. I'm simply seeking a credit of $87.40 for the undelivered bags. This customer service run-around is utterly frustrating, and I believe it violates California consumer protection laws and card network guidelines. - R.F.

I recently noticed some payee drop-offs after Vystar Credit Union updated their website, affecting my Vystar automatic Bill Payer. I need assistance with my Citi AAdvantage card, under Y.Y. Kouroupis, ending in [redacted], as I can't locate it to make a payment. I have been mistakenly mentioning the newer Citi Costco credit card under G.A. Kouroupis. I struggle to log in online without the full card number for payment or use the phone system. Considering I don't actively utilize the Citi AAdvantage card with a $[redacted] annual fee, I wonder if requesting a reissued card is the solution. After settling the annual fee, could any negative credit reports due to the overdue payment be rectified? I appreciate your help with this matter. Thank you. Y.Y. Kouroupis

I have a Citi credit card from Costco, and I am having trouble paying my current bill as my password is not working. I have tried to reset my password, but I am stuck at the step where I need to choose a delivery method for the One-Time Identification Code. The only options provided are US phone numbers, but I am currently in Germany for the next 7 weeks. I do not have my phone or checkbook with me as they are in Denver, and I cannot receive the code on my German cell phone. I am unable to find an email address for the bank, and the provided phone numbers cannot be reached from Germany as they are all [redacted] numbers. Can someone assist me with paying my Citi account?

I received a potential fraud notification from Citi Mastercard about a particular transaction. I prefer to talk to a representative instead of going through the automated system. The transaction is for an annual subscription that has already been canceled, and it's an isolated incident, not part of a widespread fraud. I worry that if I use the automated system without providing a detailed explanation to a representative, my card might get locked automatically, which I want to avoid happening today. Thank you.

I have informed Citi about a disputed charge from Chegg Inc. of Santa Clara, CA, for tutoring services and materials. I suspect credit card fraud totaling $1,[redacted].04. The IP Address associated with these orders is 67.21.32.[redacted], assigned to H4Y Technologies in Melbourne Beach, FL, but the individual placing the orders is actually from NC. After closing my Chegg account, Citi partially credited my account. The unauthorized orders were made initially with a canceled card and then with the replacement card issued by Citi. I received a letter from Adriana Anaya, a paralegal at Chegg, detailing the fraudulent transactions. These purchases were made in my name without my knowledge or consent, and I was unaware of Chegg before spotting them on my Citi statement.

Hello, I am attempting to utilize my Citi ThankYou points for the first time. Upon logging in and accessing the points from the main Citi login page, I am directed to the ThankYou point page where I can view my points and personal information. However, when I try to make a booking, I am prompted to confirm my identity. Despite using two-factor authentication during login, I am asked to contact customer service. After calling, I was informed that I need to sign up, even though I explained that I am already registered. The customer service representative was unable to assist and suggested opening a ticket, advising me that it may take 5-10 business days for a response. I suspect it is a technical issue on their end, but I am unable to reach them via email and calling has proven unproductive. Any suggestions? Thank you! - N.

I want to share my experience regarding Lumina Luxe and Citi Card on Scampulse. Unfortunately, my encounters with Citi Card have been more distressing. Upon noticing a $[redacted].95 charge, I promptly contacted Citi Card to report the issue and requested a card replacement. However, I was shocked to discover another unauthorized charge on my new account number. Despite making multiple calls, sending emails, and letters detailing my ordeal, Citi has yet to rectify the situation. Each time I reached out, I was assured they would resolve the matter promptly, without any follow-through. It has been 14 weeks, and the problem remains unsolved. Citi's inaction in reclaiming the payment from Lumina is disappointing and seems to support the ongoing scam.

During a recent visit to Costco to get my membership card, the agent convinced me to apply for a rewards card. However, I received a notice stating that my application was denied due to multiple attempts. I did not complete the paperwork myself; the agent handled it and faced difficulties during the process. I want to clarify that my name is Mary Atherton, not Mary Fraser. I take pride in my excellent credit and am concerned if this situation has impacted my credit score. Could you please reach out to me at +[redacted]4 so I can understand what occurred and rectify any errors? Thank you. Regards, Mary Atherton