Citi Cards Customer Service Issues

I am unable to log into my virtual account numbers after being able to do so since it was first offered. I was prompted to change my password, but despite several attempts, I was unsuccessful. I am unsure which attempt, if any, was successful as I do not recall the various passwords I tried. Unfortunately, I am now locked out of my account as I cannot remember the correct password. During the password reset process, a phone number was provided for further assistance, but the number given was unfamiliar to me, and I had no means to update it. I am in need of assistance to regain access to my account. My name is Harold Z. from Dubuque, IA.

I have misplaced my credit card, and I am unfamiliar with the full number, while the last four digits are [redacted]. I am disputing a charge of $[redacted].59 from Dish Electronic Services for services not rendered, along with an early termination fee. This led to my telephone and internet services being disconnected. After contacting the technician, I was advised to reach out to Spectrum, my service provider. Dish had utilized my telephone and internet lines for their service. Being a senior citizen, I had no means of communication during an emergency, as the phone company could only assist the following day. Consequently, Dish's service was terminated, and Spectrum reconnected my phone and internet. I attempted to contact Dish on the same day of the incident (4/12/20), but their office was closed.

I recently made an online purchase for a single item which was supposed to be a free trial with only shipping charges. However, after providing my information, I was informed that my order wasn't completed yet. I tried to cancel immediately on the same site assuming it didn't go through. Upon checking my online account, I noticed two charges on 4/12 and two more on 4/14 totaling $[redacted]. These transactions are pending in my account. I do not wish to receive the product under these circumstances. The charges were for Nutriboost and Cleanse Deep products. I tried contacting them via phone, but two representatives hung up on me, and I was placed on hold for an extended period. Despite working for Citi, I haven't been able to reach anyone for assistance. I urgently need help to stop these charges.

My credit limits on two Citicard cards were reduced significantly. The limit on my Citicard Diamond Preferred card was lowered from $[redacted].00 to $[redacted].00, just $[redacted].00 above my existing balance. Additionally, my Citicard Simplicity Card limit was reduced from $[redacted].00 to $[redacted].00, which is $[redacted].00 over my current balance. After contacting customer service and being advised to obtain a hard copy of my Equifax credit report, I discovered some minor personal information discrepancies. However, when I called back as instructed, the representatives were unaware of my previous conversation, causing frustration. The call center seemed offshore and was not able to provide assistance efficiently. This situation has negatively impacted my credit utilization and credit score.

I have noticed unauthorized charges on our Amazon Prime account dating back to November [redacted]. After speaking with multiple representatives at Citi Bank, they advised canceling the Amazon Prime service and issued us a new account number. Citi Bank assured they would dispute the previous charges and swiftly deliver a new card via FedEx. An additional payment is scheduled for May, but contacting Amazon by phone has been unsuccessful as they are not accepting calls. The number provided by Citi Bank is no longer in service. Please address this promptly, as our sole credit card is with Citi Bank. If necessary, please call me at [redacted]. The number that received a code was my cell phone, and I would prefer to discuss this matter via phone as the card details are not included here. Thank you.

Good afternoon, I am experiencing frustration with the recent actions of Citi. Despite trying to contact a customer service supervisor to address my complaint, I have been unsuccessful. Recently, I discovered that several vendors included in my auto-pay system have been declined due to a new card number, ending in [redacted], that I did not request. Although I was informed that charges on the old account would be honored and transferred once I receive the new card, the inconvenience of updating all auto-pay accounts remains. This unexpected change has caused me trouble with payments from various companies, leading me to consider switching to another credit card. Despite being assured of an overnight card shipment, I have yet to receive it. The lack of proper communication from Citi and the inconvenience caused leads me to question if maintaining this card is worth the annual fee. I would like to continue accumulating air miles but without the frustrations I am currently facing. Thank you for your attention to this matter. -Douglas C Greene

I have used my Citi Bank card for years and generally been pleased. However, I have faced repeated issues with changing my password due to mistakes by Citi Bank. Although I have been using the same password for nearly a year, I consistently receive messages that it does not match. I diligently keep my password and sign-on code in a book for reference. Frustratingly, I encounter difficulty logging into my account. My wife and I charge over $[redacted] monthly on our card and pay the balance in full each month. If this ongoing problem persists and cannot be promptly resolved by Citi Bank, we will consider switching to other banks offering better rewards.

I was instructed to contact an advisor about my situation, but I have had no success reaching them despite multiple attempts. In April, I made two payments: one for $44 on April 22nd and another, I believe, for $50 on April 24th toward the May payment. I received a late fee because both payments fell within the same billing cycle, making it appear as if the May payment was missed. I acknowledge my error but am seeking the removal of the late fee. Although a supervisor suggested refunding the $50 and reapplying it in the new billing cycle before requesting the late fee removal, I have not been successful. I was told by another supervisor that he couldn't assist further or escalate the issue. When I tried the online chat, I was directed back to the same phone number. I have been unsuccessful in speaking to an advisor to resolve this matter. I kindly request Citi Cards to waive the late fee.

On May 1, [redacted], my card was canceled due to fraudulent charges that were not authorized by me. I am currently in the Netherlands. After speaking with Tushar and Joy from Fraud Early Warning, they assured me a replacement card would be sent. However, it has been over 5 weeks and I have not received the new card. I have faced long hold times whenever I try to resolve this matter. I have been a Citibank customer with a Diamond card since the mid-1990s. My online account shows that my Preferred card ends in -[redacted]. My name is Naomi Dunn Packard-Koot. My checking account # with Citibank is [redacted]9, and my birth date is July 31, [redacted]. The billing address on file is in New York, but I am currently in Europe at Kinderhuissingel 32, [redacted] AS, Haarlem, NETHERLANDS. Please expedite a card to my European address. Thank you for your attention to this issue.

I recently missed my May AT&T Citicard bill, a first in my long history as a customer, as it was not delivered. Upon being notified by an InterMail message, I promptly called Customer Service to settle the outstanding balance for my purchases. However, I refused to pay the $29.00 late fee that was imposed. I am accustomed to making payments by check rather than online methods. Despite the explanation given by Customer Service that bills are consistently mailed out on time, the circumstances surrounding the pandemic led to me missing the bill. I have a longstanding history of on-time payments stretching back many years, even when the account was in both my late husband and my name (solely in mine since [redacted]). Despite facing health challenges at 88 years old, including limited mobility, I am standing firm on not paying the late fee. I believe my loyalty as a customer should be taken into consideration. Any assistance on this matter would be appreciated. Thank you, Torrene E. [redacted]

I have not been a Citibank card customer for more than 6 months. I already paid off all my debt to Citibank a long time ago and do not owe them any money. However, last month Citibank started asking me to pay $[redacted] for reasons I am unaware of. Due to being on disability, I chose to destroy my credit card and do not wish to have any credit. Citibank's actions last month caused me great stress which had a severe impact on my health. If Citibank continues to call or email me, I will seek legal counsel and sue them. Please understand that the current situation with the coronavirus has no connection to your lack of organization. I have attempted to contact customer service at [redacted] multiple times, but have only reached an automated system. Before pursuing legal action, I kindly ask Citibank to resolve this issue in a more personal and humane way.

My Citi Dividend card was compromised, and I discovered two unauthorized $[redacted] charges from "Why Not Lease It" in NJ on my statement last month. Despite initiating a dispute, only one charge has been resolved, and I am awaiting the removal of the second charge in 4 days. I contacted the company, but they claim not to have credit card records and requested unnecessary bank information. I am eager to have these charges removed promptly to settle my bill due on the 12th, as I always pay in full and on time. Fortunately, my card has been canceled, and the new one has been issued. However, the customer service representatives have been unhelpful in providing information. I did not authorize these charges, and the situation has left me frustrated and concerned about how it will be resolved. I am also suspicious of the company's request for bank information, wondering if it might be a scam.

I need to set up online access for my credit card account. The old phone number on record is disconnected, and I provided a new cell phone number for verification. Despite updating my phone number with customer service, I still can't register online. I'm frustrated by the inconvenience and considering canceling my credit card due to this issue.

My account was opened and verified in late October. I arranged a balance transfer immediately, with expectations it would show on my account by November 4th. However, after contacting customer service multiple times, I received conflicting information about the transfer. Despite being informed that it would reflect on November 11th, my recent statement from Ollo Card Services doesn't show the transfer. I'm unable to view my account online as my card hasn't arrived yet. Sadly, the representative couldn't send an email to confirm the payment to Ollo Card Services at P.O. Box [redacted], Dallas, TX 75[redacted].

A vendor mistakenly claimed I picked up merchandise using someone else's receipt and now Citi is siding with them. Despite a promise for a refund if the product was unavailable by August 15, the vendor did not inform me and Citi is dismissing certain texts from their employee as evidence. Now, Citi refuses my dispute, and I am considering taking legal action in small claims court against them. I am looking for information on how to reach a registered agent for Citi Cards or Citi Corp in Florida, as the chairs were purchased in Virginia but I reside in Florida.

Citi Cards informed me that the vendor was refunded because they believed I didn't cancel the order. However, I extended the delivery window by an extra 6 weeks, and the vendor still failed to deliver. Despite my explanations, including clarifying that a receipt they mentioned wasn't mine, Citi seemed to overlook this information. The vendor has given conflicting reasons for non-delivery, each time contradicting my consistent story. I have contacted Citi Cards approximately 10 times, only to be told that my case was escalated with no clear answers. The automated emails added to the confusion, first acknowledging extra information received, then abruptly closing the case due to a perceived delay in submission. When speaking to offshore representatives, the call quality deteriorated when they couldn't address my concerns, often prompting them to transfer me to a supervisor who offered little new information. The lack of resolution persists despite the case not being overly complex.

I recently received several text messages, emails, and phone calls regarding a fraud alert. I even received a text while waiting on hold to speak with your customer service. Unfortunately, when I called last night, I was disconnected before reaching anyone. Today, I waited for twenty minutes on hold, only to be told by a representative that she couldn’t assist me with my account before being disconnected again. Despite checking my account per the text alert, I found no apparent issues. Concerned about the mishandling of this situation, I worry that others may start dismissing your alerts due to these experiences.

I was charged $25.00 for an overdue account even though I sent my payment on time. I mailed a check for $[redacted].51 on 28 Nov. I am concerned that the post office might not have delivered it or that it has not been processed by the billing department. I believe I should not be penalized for a late payment when it was submitted on time. Before issuing another check, I prefer to confirm the status of my initial payment to avoid any double payments. I would appreciate the opportunity to communicate with a customer service representative to resolve this matter efficiently. Please provide me with a contact number that enables direct communication without lengthy hold times.

I mailed a check (number [redacted]) for $[redacted].63 on 12/23/20, 21 days before it was due. Despite this, you claim my account is 8 days overdue. I confirmed with my bank that the check hasn't been cashed. Please avoid charging late fees or harming my credit; there seems to be an error. My payment history reflects that I always pay on time. I've attempted to resolve this over the phone for an hour but haven't made progress. Instead, I keep receiving the unhelpful message that you cannot access my card. Can you provide a working phone number where I can speak with a representative directly? I value a speedy resolution. I've been dissatisfied with the customer service so far. The number I dialed is 1-[redacted].

I received a card last year, but I was unable to fly and decided to cancel it. I never used the card, but recently I started receiving calls about an overdue balance. I ignored the calls until today when they became more persistent. After calling, I was informed it was for yearly dues. I explained my situation and was asked to hold for the account closure process. However, I was later told I had to pay the amount and the call got disconnected. Due to my health issues preventing me from flying, I assumed the account was closed when I initially cancelled the card. I disposed of the card and related documents, so I am unsure why I am being asked to pay $99 for something I thought was resolved. Any guidance would be appreciated.