Chegg Customer Service Issues

Hello, I would like to bring to the attention of Chegg's customer service a request and an issue I encountered. My name is J.A.F. Carrillo. I used Chegg only once, but I noticed three additional charges on my account without using their services. The money was deducted from my card without my knowledge, and I am unsure why this happened. I am seeking a refund for these unauthorized charges or guidance on how to resolve this matter. It feels unjust that I was charged for services I did not use. It was only upon checking with my bank that I discovered the deductions were from Chegg, and I have only used one out of the four invoiced orders. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention and have a good day.

Hello, can I request a refund for this month's subscription as I forgot to cancel it? I will require Chegg in 1-2 weeks until May 18. It would be great to have continuous access during this time. I appreciate if Chegg can refund my payment promptly and provide advance notification before the subscription ends, maybe a day or two in advance.

I am a current Chegg Study member. I have posted questions related to my major, but I now wish to delete them for personal reasons. I would like to remove these problems to ensure they are not searchable on Google. I kindly ask for your assistance in deleting these promptly. I apologize for any inconvenience and will be more cautious in the future. Thank you for your understanding. URL to delete: 1. [redacted] 2. [redacted]

Hello, I am seeking assistance with a question I posted on Chegg that may infringe on legal rights, including copyright. I have been contacted by a professor at my institute regarding this issue. To comply with regulations, I wish to remove the question from the platform. Unfortunately, someone has already responded to the question, though the answer is not related. I believe removing the question will not impact others who may search for it. I would appreciate any help in resolving this matter promptly. Thank you.

Good morning, I am experiencing difficulties on the Chegg website and would appreciate your assistance. My account email is [redacted] Every time I try to log in, it indicates "incorrect password," even though I have changed my password three times through email. When attempting to sign in via Google, it states my account does not exist. However, when creating a new account, it says the account already exists. My subscription is current, and I am eager to access the math problems on my account. I am unsure if my repeated password attempts have caused this issue, but there are unresolved math problems I need to access. My subscription is valid until 6.12, and I kindly request your prompt assistance in resolving this matter. Thank you for your help!

Trying to find support on the website has been extremely frustrating. It would be helpful to have a clear and easy-to-find contact option that doesn't involve texting for payments. I returned a book months ago that seems to have been lost, and now I'm being asked to repurchase it with no assistance on the website. Although there are supposed to be three ways to contact support, the chat function is nowhere to be found. It would be much more efficient to have an email option available that is not just for publications. I also tried to request an extension payment change, but the process was unnecessarily complicated. I would appreciate it if someone could reach out to me regarding the book return problem.

I recently bought the homework help pack from Chegg, and after using it for a day, it showed activity on another device and now I can't access it. I only used Chegg on the iOS app on my phone and didn't share any information. I noticed a double charge on my bank statement, which could be my mistake. Can someone help me delete the accounts to avoid further charges? I might have signed up with the wrong email for the first charge. Can you check if there's an account linked to a different email? I want to make sure I don't keep getting charged for a service I can't use. Thank you for your assistance.

I purchased the 8th edition of The World of Music textbook from Chegg, and it was supposed to include the McGraw-Hill access code. However, I did not find the code either attached to or inside the book. I am hesitant to buy another textbook considering the cost of this loose-leaf edition. I am unsure if there is a way to retrieve the missing code or if a replacement could be provided. Your assistance in this matter would be greatly appreciated.

I encountered a problem attempting to post a question on the site. After clicking "post question," the page froze. When I tried to access my account to check if the question was posted, the login process was glitchy. It required me to click and hold, then sign in multiple times. Additionally, it prompted me to register my device, leading to more sign-in issues and email verification. The verification code froze my browser, rendering it unresponsive until the code entry box closed. Unfortunately, the emails lacked a verification link, and the contact page led to an error message with intentional bad grammar. After waiting on hold for over thirty minutes, the call disconnected right after providing my email. The experience was frustrating as the system failed to recognize the verification code, causing delays and difficulties interacting with the website.

It appears there may have been a breach of our Terms of Use regarding shared account details, resulting in the deactivation of the Chegg Study subscription linked to your email. Our team is investigating and will provide an update via email within 48 hours. To prevent future violations, we are vigilant in monitoring account activity. Please advise individuals with access to your account to obtain their own Chegg Study subscription at www.chegg.com/study. If you think this deactivation was a mistake, refer to our FAQ for assistance.

Hello Chegg Bookstore, I am Mrs. Anita Jackson writing once more. I am encountering difficulty accessing my still active account as each attempt to access it is unsuccessful due to lack of notification. My account has been paid up until 11/22 and 12/22. I am puzzled by the current issue. Is this a recurring obstacle I must face each time? I am disappointed not feeling valued as a customer. Is this the extent of customer service I should expect? Please advise if my concerns are burdensome. Otherwise, I will seek services elsewhere. You can reach me at my email [redacted] The books in question are The Complete Medical Scribe and Health Unit.

Hello, I'm Mrs. Anita Jackson. I am experiencing an ongoing issue with my Chegg Account. This marks the eighth time I encounter the same problem - I cannot access my account even though I have a valid subscription for my Complete Medical Scribe e-book until 11-20-22. It is frustrating that I am being prompted to pay for an extension as my account is close to expiring, yet I have been unable to utilize it due to the repeated access problem. My name and email address ([redacted]) are not being recognized. This has led to a decline in my satisfaction with the customer service provided. Initially, I was content with the services, but the situation deteriorated when I felt I was being overcharged for study subscriptions. My attempts to contact Chegg have been challenging, and I have been addressing this for a week now, despite being out of town at one point. The lack of resolution has left me extremely dissatisfied, and I'm considering exploring other options for renting books. Thank you, Mrs. Anita Jackson, 11-12-22 @ 5:11 p.m.

I am experiencing recurring issues trying to access my account. Despite temporary fixes from Chegg, the problem persists. Their poor customer service disappoints me greatly. After regaining access for a day, it's inaccessible again today, hindering my studies. This marks the 9th letdown by Chegg. I have been waiting for over 3 1/2 weeks to extend my books, "The Complete Medical Scribe" and "Health Unit Coordinator," with no success. Attempts to reach out via their customer service email have failed due to wrong addresses. Their focus seems solely on money, not on customer satisfaction or service improvement. If canceling my subscription and switching to another book rental company is the solution, I would gladly do so. Their lack of humanity and disregard for customer concerns is frustrating. I am deeply dissatisfied and reconsidering renewing my subscription. [redacted]

Hello, I noticed that I have been charged on two of my Chegg accounts using the same card, even though I only reactivated my subscription on one of them. After reviewing my bank statements, I realized that I have been billed twice monthly for approximately four months instead of just once. As a struggling college student, this financial oversight has been quite distressing for me, and it has unfortunately led me to question the trustworthiness of the company. I would be grateful for any assistance in resolving this matter.

I recently received a notification that my account has been suspended due to alleged sharing, even though I have not shared it with anyone. I have Chegg apps installed on two different devices. I am seeking clarification on the reason for the suspension and the duration of the suspension. Additionally, I would like to request a suspension of my subscription until January. Last year, I contacted customer service for assistance with this type of request. I also need to update my payment information since the card linked to the account is no longer active.

I am facing an issue with my Chegg subscription. The charge in question seems to be an old one dated 19/11/[redacted]. While I am currently not attending university for about three months, I tried to review my accounts to avoid any future charges. Strangely, my account shows no payment history to Chegg, although I distinctly remember using it extensively for my studies in various subjects. The confusion arises as I cannot find where it is linked if not under [redacted] Additionally, there seems to be no associated card on the account. I am willing to provide my card and bank details, but my main aim is to either disconnect from Chegg or completely pause the service until I return to university.

Hi, I had a subscription with Chegg that I no longer needed after the first month. Unfortunately, my card was charged again because my brother used it to resubscribe without my knowledge. Is there any way I can request a refund? This just occurred a few hours ago, and as a financially struggling college student, I really need to save every penny I can.

Hello, I am eagerly awaiting confirmation of my account status after finishing the hiring process for the Q&A role. I understand that it will take the expert hiring team 5 business days (Monday-Friday) to evaluate my application and provide a final decision. If selected, I am looking forward to receiving the Q&A Selection Email that will guide me through the onboarding process. For any questions or concerns, I can reach out to [redacted] and expect a response within 2 business days (Monday-Friday). Thank you.

Hello, Chegg team. I am reaching out to request the reactivation of my Chegg Expert Answering account. Despite having a good record with approximately **% CF score, unfortunately, my account was revoked due to an unsatisfactory review. I have reviewed the policies again and am committed to ensuring it does not happen again. Therefore, I kindly request for the reactivation of my account. Thank you for your understanding. My email is [redacted]

Hello! I have been trying to contact Chegg since yesterday to cancel my subscription before it renews. Despite attempting to cancel through the website, I encountered an error. I have completed my studies, hence I no longer require Chegg and have not used it since the renewal. Could you kindly cancel the request from your end and process a refund? Being no longer in school, I have no use for Chegg. Your prompt attention to this matter would be greatly appreciated. Thank you.