Chegg Customer Service Issues

Subject: Request for Refund on All-Access Pass Subscription Dear Sir/Madam, I am writing to request a refund for the "Monthly All-Access Pass to Textbook Solutions & Expert Answers" subscription that I inadvertently renewed in October of this year. Due to financial constraints regarding our family's tuition fees, I opted to self-study numerical analysis by subscribing to the pass for just one month to enhance my fundamental concepts and practical skills in the subject. Unfortunately, I unintentionally overlooked the auto-renewal feature and subsequently missed the opportunity to cancel it. I have not utilized the access beyond the initial month, and considering the financial strain this has caused my family, deducting a total of ￥44.85 from my credit card account from October to December, I am sincerely hoping for a refund. I deeply regret the oversight on my part and would greatly appreciate your prompt assistance in this matter. Thank you for your understanding of my situation, and I eagerly await your response at your earliest convenience. Sincerely, A.

The advertisement was misleading, and I am seeking a full refund if the issue is not resolved, legal action may follow. The scenario presented involves an IS-LM-PC model where output aligns with its natural rate and the real policy interest rate equals its natural rate. A ban on fossil fuel technology due to a climate emergency causes a permanent increase in firms' mark-ups, followed by a permanent reform enhancing workers' bargaining power two years later. The inquiry concerns the central bank's reaction and the resulting economic consequences under different circumstances: when inflation expectations are fixed, and the central bank reacts promptly to maintain inflation at the target rate versus when the central bank exclusively responds to each shock three years later. The essay question explores the advantages and drawbacks of each approach.

I would like to address a false advertisement. I intend to seek a refund if the issue is not resolved to my satisfaction. Consider an IS-LM-PC model with output equal to its natural rate and a positive real policy interest rate equal to its natural rate (𝑟 = 𝑟𝑛). Following a climate emergency, there is a permanent ban on some fossil fuel technology, causing an immediate increase in firms' mark-up (𝑚). Two years later, a new reform giving workers more bargaining power (𝑧) is introduced. Explore how the central bank would react and the resulting economic outcomes in the given scenarios when the bank immediately adjusts to shocks to maintain inflation at its target rate as opposed to responding to individual shocks after three years. Evaluate the costs and benefits of each approach. The response to the order TT1JZDY3 inquiry is pending. Contact: [redacted]

I need help canceling my Chegg subscription. Last November, I subscribed without creating an account and only provided my card information. I can't find the subscription on my account or the App Store. The card used ends in [redacted]. Please assist in canceling it. Thank you.

I am having trouble accessing my account. The website keeps telling me that the email is not registered or the password is incorrect. I attempted to reset the password, but the issue persists. It seems like my email is not visible. I can log in if I reset the password, but once I am in, my profile and account details are missing. I can only see the home page and a Q&A section. While I can participate in answering questions, I lack access to other features. Please assist me in resolving this matter.

Hello, I terminated my Chegg subscription completely back in January. I double-checked to ensure this. I initially subscribed for only a month or two. Today, after a long time, I checked my billing history and realized I've been continuously charged by Chegg in February, March, and April. I am confident I ended the subscription in January because no charges were deducted at that time. Furthermore, I noticed an unauthorized item in my recent Chegg orders. I seek urgent assistance in resolving this matter promptly and receiving a refund. If you can verify my Chegg activity history, it will confirm I have not accessed the account since January. Thank you, M. Markarian

Recently, I encountered an issue with my PC being unable to access Chegg across all browsers, while still being accessible on my phone. After investigating, I discovered that the problem stemmed from a Python bot program I used for mass image downloads on certain sites. Despite the tool not being utilized on Chegg, it seems that Chegg may perceive this as suspicious activity and softban my access. I am seeking assistance to resolve this matter without violating Chegg's policy. I am considering getting a new subscription, but I am concerned about potential access issues while my payment is ongoing, especially if Chegg wrongly flags the bot activity. I would appreciate any advice on resolving this issue and ensuring uninterrupted access to my account.

Hello, I have recently canceled my subscription as my exams are over and I no longer need it. While using the service last year, the answers provided were reasonably good and accurate. However, this year, the answers have been consistently incorrect and lacking detail or explanation. I, along with others, have noticed this issue. The incomplete and incorrect responses have left me disappointed. I feel the service has not been up to the standard I expected, and it seems like the resources are not allocated correctly. Consequently, I would like to request a full refund as I have not received the assistance I had hoped for. Despite my initial belief that the answers were simply a result of bad luck with the responders, I must now discontinue my subscription. Kind regards, Aiden

I recently noticed that Chegg deducted $21.72 from my bank account. I am confused about the reason for this charge. I initially subscribed for just one month last month and provided my card details assuming Chegg is a trusted website. However, deducting money without my authorization is not acceptable. I no longer use Chegg and only intended to use it for a single month, not as an ongoing subscription. Therefore, I would like the $21.72 that was recently taken from my account to be refunded.

Good morning. I have been contacted by someone who claims to be from Chegg. I have been communicating with them through Teams. How do tutor communication usually work? Greetings. If you are hired, you will go through five days of training once you have all the necessary materials. You will be paid during training. Chegg will supply you with a MacBook Pro and a fast internet connection. Your W-4 form will be included with the required materials. The software names needed for work were provided during the interview. Please ensure you have these programs installed for accurate work during training.

I signed up for Chegg with my email [redacted], and I was charged $21.95 for the subscription. The issue is, the email associated with my account is [redacted], which I don't own or have access to. I can't log in with that email to manage my subscription. Is there a way to credit my purchase to my actual account so I can use the subscription? I also need to remove my card details, but I can't do that without access to the other email.

Subject: Assistance Needed with Refund Request for College Ebook Hello Chegg Customer Support Team, I hope this message reaches you in good health. I am reaching out to address an issue regarding a college ebook I recently purchased from your platform for which I am seeking a refund. The textbook in question is "Health Economics and Policy" (7th Edition), bought on August 20, [redacted], for $59.37. After purchasing the ebook diligently for my college course, my instructor communicated that a different edition became necessary, making the ebook I purchased no longer suitable. Despite Chegg's policy allowing returns within a specific timeframe, I encountered a technical difficulty as the "return" button for this particular ebook is not visible on my account, hindering the return process online. I kindly request your support in facilitating the return and refund process for this ebook. I have provided the necessary order details for your review and have attached proof of purchase. Swift resolution is crucial as I require the correct textbook for my studies. I am eager to finalize this matter promptly. Kindly let me know if further information is needed to assist with this case. You can reach me at [redacted] or [redacted] if necessary. Thank you for your anticipated assistance in resolving this situation promptly. Best regards, Tiffany J.

Subject: Assistance Needed for Refunding Incompatible College Ebook Dear Chegg Customer Support Team, I hope this email finds you well. I am contacting you regarding a recent purchase of a college ebook that I am seeking a refund for due to an edition change mandated by my instructor. Order Details: - Order Number: 1VENYHD5 - Textbook Title: Health Economics and Policy ISBN-13: [redacted][redacted] - Date of Purchase: August 20, [redacted] Upon enrolling in my course, I purchased the ebook from Chegg with the intention of utilizing it for my studies. However, my instructor has now specified a different edition of the textbook that I need. This alteration has made the ebook I bought unnecessary for my academic requirements. Despite being aware of the return policy timeframe, I am encountering a technical barrier. The return function is inaccessible for this particular ebook on my account, impeding me from initiating the process online. I kindly request your support in facilitating the return and refund for the ebook. I have attached proof of purchase, containing the aforementioned order details. I aim to swiftly replace the textbook with the correct edition to ensure I have the resources needed for my studies. I would appreciate your prompt attention to this matter. Please inform me if further steps or information are necessary from my end to expedite the resolution process. For direct contact, I can be reached at [redacted]9 or [redacted] Thank you for your assistance. I anticipate a prompt response to address and resolve this matter effectively.

On June 6th, [redacted], I reached out to customer service to cancel my account. Julia S assured me that my account would be cancelled immediately. However, I have recently discovered that I am still being charged despite not using the service. This situation is incredibly frustrating, especially since I have contacted support multiple times in the past to cancel my account without success. Is there any way to resolve this ongoing issue? My account is linked to the email [redacted]

Subject: Urgent Request for Chegg Subscription Refund Dear Chegg Support Team, I hope this message reaches you in good health. I am reaching out as a student facing financial challenges in Vietnam. Recently, I discovered an unauthorized charge on my parents' international bank account for a Chegg subscription renewal. I distinctly remember canceling this subscription or providing consent for renewal. Nevertheless, your records indicate that the cancellation did not process successfully. I find myself in a difficult position and humbly request your help in refunding the charged amount. Every cent holds value for me as a student, and this unexpected deduction has strained my family's finances considerably. I appeal to you to conduct a thorough review of my account and facilitate the refund as soon as possible. Your cooperation in addressing this matter would greatly ease my current difficulties and allow me to pursue my education without added financial stress. Thank you for your prompt assistance. I am grateful for your understanding and support. Best regards,

I have attempted to cancel my account for several months, but I have been unsuccessful. Despite my efforts, I have been continuously charged. Each time I have tried to log in to cancel, it promises to send a verification email to my registered email address, but no email has been received. I believe you can check my account activity to confirm my multiple attempts to cancel. I am requesting a refund for the months in which I did not utilize the service. The email associated with the account is linked to my iCloud: [redacted] Thank you for your assistance in resolving this matter.

I have been receiving "We're sorry to see you go" emails. After being informed by your agent that I could open multiple accounts with different emails, I made three accounts. When can I expect a refund for the three closed accounts? It has been frustrating to close them without explanation. I am from Kenya and would appreciate knowing if your services are unavailable here. I have invested significantly in Chegg. Please update me on this matter. Emails for the closed accounts: [redacted] [redacted] [redacted]