CheapOair Customer Service Issues

My spouse and I had initial bookings for a flight to the Philippines from GPT MS on July 30, [redacted]. Unfortunately, due to a computer issue during our layover in DFW, we missed our flight. American Airlines rescheduled us to depart from GPT MS on August 2, [redacted]. Despite being informed by American Airlines that we couldn't enter Japan due to COVID-19 regulations and continue to the Philippines, they rebooked us to fly to LA Airport to connect with Philippine Airlines. We left LA at 10:20 PM. Now, we have concerns about our return flight to the US on May 4, [redacted], using Japan Airlines flight [redacted] at 10:05 AM. When we checked the flight status on the American Airlines website, we saw a notification prompting us to contact our travel agent or the booking source to adjust our itinerary. Therefore, we are reaching out to you, our booking source, to inquire if there have been any changes to our flight on May 4, [redacted]. Thank you for your assistance. Booking Numbers: [redacted]4/[redacted]3.

My wife and I had a flight booked to the Philippines from GPT MS on July 30, [redacted]. Unfortunately, due to a computer glitch at our layover in DFW, we missed our flight. American Airlines rebooked us for August 2, [redacted], due to restrictions in Japan over COVID-19. They rerouted us through LA Airport to catch a Philippine Airlines flight. Now we are worried about our return flight to the US on May 4, [redacted], on Japan Airlines flight [redacted] at 10:05 AM. We noticed a note on the American Airlines website prompting us to contact our booking source for rebooking. We are reaching out to you for assistance with any changes for our flight on May 4, [redacted]. Thank you.

I received a credit, but I am unsure if I can extend it later. I had initially booked the flight on February 10, [redacted], for a trip from July 17-28, [redacted]. Due to the Covid-19 pandemic, I had to cancel the flights on April 26, [redacted]. As of November 5th, WestJet is offering full refunds, but I am not sure if I should contact them or stick with CheapOAir. As seniors, losing $[redacted].22 Canadian is a significant amount for us. I even consulted with my lawyer, who mentioned that I can request a full refund if I prefer. Any guidance on the next steps would be greatly appreciated.

I made a booking for a flight through Cheapoair for my wife from Albania to the USA with Lufthansa, including a layover in Frankfurt, Germany on October 22nd. However, she was not allowed to board at Tirana International Airport due to COVID restrictions that only allowed residents to fly. I raised a claim and then booked another flight with Turkish Airlines, which had a layover in Istanbul, two days later. Surprisingly, she was also denied boarding for the USA flight at Istanbul Airport despite having a valid visa. I am confused and seeking clarification on why she was unable to board. Any insights would be appreciated.

Our booking number #[redacted]9 was for a flight to Miami in April [redacted] for a cruise. Due to COVID-19, the cruise was canceled, and we were informed that we couldn't get a refund but had a year to use the credit. However, because of the ongoing pandemic and health risks for some in our group, we won't be able to utilize the credit before it expires. I am kindly requesting a refund for the nine people I paid for as a hardship. I've encountered difficulties trying to reach your company and would appreciate any assistance in getting my refund. I am Kim N., and I hope we can resolve this matter promptly.

I made a booking for a European multic-city itinerary for 3 passengers last April/May with Booking #[redacted]3. Unfortunately, our travel plans were canceled due to COVID-19. I was informed that I had received full credits for all airlines which were supposed to be valid for rebooking until 30th November [redacted]. Despite my attempts to reach out to Cheapoair to rebook, I have been facing issues as they mentioned that some flight credits have expired, and I am being asked to use those that are still valid.

The airline changed my flight schedule, resulting in a layover of over 26 hours. I received a response from Turkish Airlines stating that hotel accommodation will be provided for layovers exceeding 12 hours (economy) and 9 hours (business) due to schedule changes. If I find an alternative flight with a shorter layover, I won't qualify for the hotel service. I need to confirm changes through my agency to check the hotel accommodation status. Can anyone assist me promptly? Thank you.

Booking Details: Booking Status: Active Booking ID: [redacted] Booked on: 06/30/[redacted] Payment Details: ****[redacted] Charged Airline Ticket Cost: $[redacted].35 Service Fee and Taxes (Non-Refundable): $34.90 Insurance: $[redacted].95 Total Amount Paid: $[redacted].20 I recently encountered fraud related to my booking. Someone fraudulently accepted money from me. I have canceled their travel plans, and they should not have a ticket booked in their name. I have spoken to KLM, and they are aware of the situation. It appears that you have control over the booking. Could you please assist me in getting a refund? Alternatively, if possible, could you leave the booking active but transfer it to my name, Oscar R., as I am the one who paid for the ticket? This way, I could utilize it in the future. I am able to provide evidence to support my claims.

Hello, I am reaching out about my grandmother, Suzanne Mactavish. Her flight was canceled, and she was issued credit. We have been in communication with a representative named Hank, but he has not been assisting us promptly. It is crucial that we rebook her flight for the 14th, 15th, or 16th as she needs to travel from Harare to Durban. I am assisting my grandmother, and I would greatly appreciate it if you could utilize her credit to arrange this new flight. Thank you.

To whom it may concern, Please review the following dates and contact me to confirm the flight for May 24, [redacted], with CheapOair. There is still a credit available as they had to cancel my grandmother's flight and assured us they would provide a new one when she was ready to travel. We have been patiently waiting for a response, but when I attempt to email [redacted], my emails are being rejected. I urgently need to rebook this flight for my grandmother, who is unable to afford it but needs to travel to South Africa next year for a medical procedure. It would mean a lot if CheapOair could reinstate her flight. I am her advocate in this matter, and we have been cooperative with CheapOair, refraining from leaving negative reviews or comments, but my patience is wearing thin. Could someone please assist us? Sincerely, Louise

Hello, my name is Omar F. I booked a flight from Fiji to the U.S. on December 3, [redacted]. Shortly after, CheapOair informed me that my flight from Fiji was cancelled. I followed the instructions to cancel and requested a refund. After applying for a refund, I received a confirmation email confirming that the refund was being processed. I then rebooked my flight for December 31, [redacted], using my own funds. However, despite the email stating that the refund would take 2 days to process, it has now been 5 days and I have not received any updates or my refund. I recently received an email stating that I could not get a refund, causing me stress as I have not been contacted with any explanations. Please, reach out to me at +[redacted] to address this matter promptly. Thank you.

I booked a round trip ticket from Norfolk, VA to Grand Rapids, MI with American Airlines for Alex Gierzak, with booking confirmation number YHNRDH. The return flight is scheduled for Wednesday, December 30th, but I would like to change the return date. I made the original reservation on November 16th, [redacted]. American Airlines informed me that there is no charge to change the flight, but the modification needs to be done through Cheapo Air. Can you please advise on the cost of changing the return date? Thank you.

I need assistance receiving credit for my canceled flight due to COVID. CheapoAir informed me they would hold the credit. When I reached out to CheapoAir, they advised contacting Air China. However, Air China claims they are not responsible for issuing credits or refunds, stating it's CheapoAir's duty. CheapoAir now mentions my tickets have expired after a year, although I was never informed of any expiration. My booking number is [redacted]5, and you can reach me at [redacted]. Thank you.

Due to Covid-19, my flight was canceled for health and safety reasons. I reached out to your company a while back to request a refund for my ticket. However, I have not received any update from your customer service team yet. My CheapOair booking number is [redacted]5. The affected flight was Korean Air on 19th March [redacted] from San Francisco to Manila, arriving on 20th March [redacted]. The traveler's name is Ferdinand Aldave Frias. Could you please expedite my refund request? I initially requested this refund back in June-July [redacted]. Thank you for your assistance.

I have been on hold with Customer Service at [redacted] for over an hour and 17 minutes. I need to change a flight leg from United to a different airline because they cannot accommodate the changes to my confirmed booking #[redacted]7 for my trip from LGA, New York, to LIR, Costa Rica on February 16, [redacted]. I cannot depart from EWR, New Jersey, or accept flights to California or Colorado before heading to Central America. Layovers of 15 to 20 hours are not acceptable to me. American Airlines has a similar itinerary to my original booking preference. My name is Stephen F. Salvia. Email: [redacted] or Phone: 1[redacted]. I appreciate your assistance. Still on hold - frustrated that the call was dropped after being asked about the agent's handling of my service.

I contacted Cheapo Air on February 25 to rebook my flight tickets using a credit from last year due to Covid-19. After booking, I inquired about changing to a flight a day earlier and was informed it was possible. Despite wanting time to confirm with my hotel, I was pressured by customer service to pay immediately, with the assurance of a refund if I canceled. I later called back within five minutes to cancel due to hotel availability, but I didn't receive a refund of $[redacted].00. I've been struggling to get this refund despite briefly holding the new tickets, after already spending $[redacted].00. I aim to cancel the booking for a full refund and look for an alternative, wary of further issues with Cheapo Air. This experience feels unprofessional and unfair to consumers.

I cancelled a trip from Lilongwe to San Juan, PR with booking number [redacted]5. I reached out to CheapOair and KLM for a refund but have faced issues. CheapOair mentioned KLM was processing the refund. When I contacted KLM, they indicated the refund was handled by the travel agent and declined the request. I received a message from KLM stating to contact the travel agency for any refund inquiries. Your cooperation is appreciated. Thank you, [initials]

I am writing regarding a challenging experience I had while trying to use a credit on my account for booking a flight. Unfortunately, my original flight was canceled due to circumstances beyond my control, and I was left with no alternative but to accept a credit. However, when I attempted to redeem this credit, I encountered numerous difficulties. Despite the flight I wanted being cheaper on your website, I was instructed to choose a more costly option due to the previous canceled booking. This was frustrating, particularly during these financially strained times when every penny counts. After enduring a 75-minute phone call just to utilize the credit, I reluctantly paid the extra amount as I needed to travel. I sincerely hope there are simpler ways to manage these credits in the future.

Due to a Covid-19 related cancellation, I have rescheduled my flight with United Airlines and need to transfer my "Air ticket protection plan" coverage to the new flight. My original booking reference number was [redacted], baggage reference number BCNAI[redacted]9, and airline reference number JDZ8TW with the old confirmation IWP7XF. United has accepted the $[redacted].40 from the originally scheduled flight which was canceled. The new confirmation number with United is also IWP7XF, now scheduled for May 22, [redacted]. I would like the travel insurance previously purchased, plan number F540A through tripmate, including Baggage protection $10.00, T.C.P. $39.78, and travel protection fees $38.00 totaling $87.78, to be transferred to the new flight. Kindly send the confirmation to me at [redacted] Thank you, RS

I recently spoke with a representative but am currently in Grenada under quarantine, with limited phone minutes and no option to get more. My booking number is #[redacted]8 and the voucher amount is $[redacted].45. The representative was supposed to call me back at my Grenada number, not my Canadian number, which does not work here. Despite me providing the Grenada number 1 [redacted], I received an email stating they tried to reach me at the Canadian number used for the booking. I am looking to book a trip from Cranbrook BC, Canada, to Grenada from December 27, [redacted], to April 15, [redacted], round trip. Unfortunately, I can't seem to make the booking online, so I appreciate your assistance. Thank you for your support, and I await your prompt response.