CheapOair Customer Service Issues

After booking my flight, I received an email about a 10-hour layover at my connection. I requested alternatives due to the long layover. Checking my CheapOAir account, I noticed another flight change, now a red-eye with a short connection. Despite calling five times and being disconnected four, I'm currently on hold for the fifth time. My United Airlines account shows a different itinerary than what CheapOAir is showing. Frustrated, I've spent the whole morning on this issue. Even the "Send Support Request" button is not functioning. Today, I've been waiting for an online travel specialist on their chat platform for seven hours.

Subject: Request to Change Booking Number [redacted]3 Hello, I am reaching out to request a modification to my current reservation, Booking Number [redacted]3. I have tried to do this through customer service at [redacted], [redacted], and [redacted] without success. I spoke with a CheapOair Representative yesterday, June 2nd, around 11:30 am EST, after a 24-minute wait, but was informed of technical difficulties preventing changes. Despite their efforts during the 15-minute call, I was unable to make the necessary adjustments. The flight details are as follow: Original Flight - Airline Confirmation: BBYILK. American Airlines flight leaving LAX on Saturday, June 27th, at 12:30 pm, arriving in PHX by 1:48 pm. Desired Flight - American Airlines flight on Friday, June 26th, departing at 7:47 pm, and arriving in PHX by 9:05 pm. I must switch these flights and would like to know if there will be any cost difference. Thank you for your anticipated assistance. Best regards, Wendal Casey W. [redacted]

Hello, I recently made a booking for a flight from Miami, FL to Barcelona, Spain on Tuesday, October 27th, [redacted] with your company. I was surprised to learn that luggage and meals may not be included in the booking. Normally, when booking flights with TAP through your company, luggage, carry-on bags, and meals have always been included. A representative mentioned that I did not purchase travel insurance, but I already have coverage from my travel agent. It would be greatly appreciated if someone could reach out to me soon to clarify what is included in this booking. Thank you. Best regards, E.R. Prete.

I canceled our trip to Vegas for myself and my husband, Anna and George J., due to the COVID-19. We were Flight [redacted]8 and received an email voucher for $[redacted].06. I don't plan to travel within a year. We have dealt with the loss of five family members and worry about our own health due to diabetes and heart conditions. The email clearly states no refunds, only vouchers or credits. Being seniors with health issues, we need to avoid people, especially now. The requirement to reschedule by 6/14/20 puts us at risk. Please consider refunding our money. We have always used CheapAir and hope to do so again in the future. Thank you.

I reside in Switzerland, and our KLM flight to the United States was canceled. I reserved an internal flight via cheapoair.com for travel from FCA to DEN to MSY on August 18th (Booking number: [redacted]7). The U.S. is not allowing flights from Europe, so I am unable to proceed with the FCA to MSY leg on the specified date. I purchased insurance for this flight and have made several unsuccessful attempts to reach Cheapoair.com for assistance. I am seeking a prompt refund of $[redacted].20, paid via Mastercard. If not resolved, I will escalate the issue to Cheapoair. Best regards, Janine F.

I am experiencing significant issues trying to book a new flight to Boise, Idaho for booking number [redacted]5 from July 20th to July 27th, [redacted]. Your system is indicating that I am over the limit, which is inaccurate. I am owed $[redacted].37 for a trip that was cancelled due to my emergency foot surgery and subsequent six-month bedridden recovery. The claim number for this insured cancelled trip is [redacted]2 under booking [redacted]5. Despite being promised frequent updates after receiving a claim number on April 7th, I haven't heard anything as of June 10th. This lack of communication and apparent disregard for my situation is extremely frustrating. If this matter is not resolved promptly, I plan to pay off my card next month in full, cease using your services, and take my business elsewhere. Please approve booking number [redacted]2 as I am not over my limit, and I expect the $[redacted] refund owed to me. Your customer service needs to improve, or you will lose a loyal customer who usually spends thousands yearly on reservations, including trips to Greece. Your prompt action on this matter is crucial as I am considering switching to a different travel card provider. Sincerely, Deidre F. Gardocki.

My booking [redacted] was cancelled due to COVID-19, and we were charged $[redacted].57 for changing the return date, even though El Salvador was not accepting flights at that time. Our return date was adjusted to June 10, but we received another email on June 8 changing it to July 9, a whole month later than expected. This would delay our return by 2 months from the original date of May 3. Ben has no family here. Trying to find an alternative, we were told to go through North Platte, Denver, Houston, Mexico City, and finally El Salvador, with a new ticket costing $[redacted], which we find unreasonable. We rerouted him to Los Angeles as he has family there. CheapoAir, who we booked with, charged us an additional $[redacted] with no credit from our previous booking [redacted]. How can we use the credit from the incomplete round trip booked for February 28 and returned on May 3 for the Los Angeles to El Salvador route? We expected a reasonable return time and paid extra fees through no fault of our own. Please advise.

Due to the coronavirus situation, I had requested the cancellation of booking #[redacted]2. Instead, I was issued a 'preserved ticket value toward future travel credit'. Recently, I was informed of the cancellation of the Idaho Falls-Denver-Dallas flight, even though we should not have been on that passenger manifest. Following that, we were asked to check in for the Dallas-Chicago-Atlanta leg, again, without intending to travel on that leg. We still have the Atlanta-Idaho Falls flight scheduled for June 22, [redacted]. I would like to ensure that we are not mistakenly included on this upcoming flight and that our travel credit is preserved. I hope to avoid any situations where we might lose $[redacted] due to missing flights that were not our intended itinerary. Thank you, V. Heilman

I contacted CheapOAit to help with a refund for a flight change fee with the booking number [redacted]3. The change was made from 3/18 to 3/15 for a return to the United States. However, we were denied boarding in Manchester, England on 3/15 and had to buy new tickets due to entry restrictions in Houston. Singapore Air has refunded the original ticket cost but has not approved the refund of the flight change fee. I am seeking an update on the status of this refund request. Thank you, Albert S.

I traveled from Portland to San Francisco yesterday, but United Airlines didn't allow me to board my connecting flight to Tokyo, Flight [redacted], due to issues with transferring baggage to my next flight. United suggested I contact CheapOair to resolve the booking problem. I had to fly back to Portland and spent the night at the airport, incurring extra expenses. I called CheapOair at SFO but got no assistance after being transferred to a ticket specialist. I urgently need help as I am on a limited budget. Please email me at [redacted] to help resolve this situation promptly. Thank you.

I booked a flight to travel from Portland to Perth. When I arrived in San Francisco, United Airlines refused to let me board my connecting flight, claiming that Singapore wouldn't allow me to collect my luggage for my Scoot Airways booking. I've spent over 5 hours on hold, called multiple times, and was disconnected when transferred to a supervisor. Frustratingly, I had to return to Portland without any resolution and have been in the airport for 24 hours without assistance from CheapOair supervisors. Please provide me with a flight itinerary from Portland to Perth promptly. I feel unwell due to the stress of this situation. I have spoken to a supervisor, but I need more than just someone looking into it. If the issue isn't resolved soon, I may need to escalate this matter to the company's CEO in New York City. I've been waiting for over 5 hours and 15 minutes for a response. I urge you to provide the service that your travel specialists claim to offer. This is urgent. Thank you. - Ben F. Booking Number: [redacted] Phone: [redacted]

Dear Customer Service, I had a booking # [redacted]5 for a flight from San Francisco International Airport to Manila International Airport on May 31, [redacted] at 11:55 pm. Unfortunately, the connecting flight from Korea to Manila got canceled two days before the scheduled departure. I attempted to fly from SFO to Korea, hoping for an alternative route to Manila, but was prohibited from boarding due to not having a Korean passport and the mandatory 14-day quarantine requirement. Despite my efforts, I was not permitted to proceed with the journey. Numerous attempts to reach Cheapoair for assistance were fruitless. I kindly request a full refund as the circumstances were unforeseen and outside of my control. I appreciate your understanding in this matter. Best regards, Lalaine Batiancela Jimenez

I cancelled a flight in November [redacted]. My booking number is [redacted]2 and was cancelled on Nov. 27, [redacted]. The cancellation number is [redacted]. I spoke with an agent and requested a refund due to my medical history, age, and COVID-19 concerns. Despite emailing for a refund from my personal email, [redacted], I received no response. I paid over $[redacted].00 to Cheap Air using my First Tennessee Bank account. I request a full refund. I have saved all correspondence for reference. Kindly contact me at the provided email address. Ms. Tommie White

I need to cancel my reservation as I feel the agent who assisted me with the booking was misleading. I previously had a booking that I was due a refund for. My card was charged $82.90 by Cheapoair on 3/9 and $[redacted].60 by American Airlines. When I made the booking yesterday, I expected to receive the same travel deal I booked for May 12th, as the insurance suggested. Sadly, that flight got canceled. I clearly stated to the representative that I had two concerns: first, regarding a refund for the booking on 5/12, and second, to inquire about making a new booking. The representative closed the initial booking without informing me that it would void the travel insurance benefit, which I relied on. I wish she had handled it differently considering my age of 66 and decreased sharpness of mind. As per my bank, the $[redacted].30 Cheapoair charge is currently pending, and the full refund from the first booking is still pending reimbursement.

Booking reference # [redacted]9. I made a reservation through CheapOair. Unfortunately, my flight got canceled due to Covid-19. Back in March, before my scheduled flight on 4/24/[redacted], I canceled with a CheapOair agent. They advised me to wait for Lufthansa to issue a refund, then contact CheapOair to receive my $[redacted].40 refund. I received the refund from Lufthansa and have been attempting to reach CheapOair since 6/4/[redacted]. None of the provided phone numbers worked, and even after waiting on hold for over an hour, I got disconnected. I had insurance that should have covered this situation, but I didn't use it due to the pandemic. Now CheapOair is asking me to fill out an online refund form, which I can't submit because the flight date has passed. I am very dissatisfied with CheapOair's poor customer service. Despite my efforts to remain patient, I feel like I'm being misled.

Hello, I am Sai Sowjanya Sathi and I recently booked a round trip from Canada to India. Unfortunately, my return ticket was cancelled due to the coronavirus pandemic, and I received future credit instead. My husband Vinay and I have been stuck in India for the past three months. CheapOair has been attempting to reach us by phone, but unfortunately, our phone numbers are not operational in India. We kindly request that if CheapOair is unable to contact us through alternative means like email for rebooking, to please connect with us using the alternative numbers provided below. We are seeking a refund from the airlines as we do not see a reason to keep the future credit on our tickets. Despite our efforts to contact the airlines through various means, we have been unsuccessful. Therefore, we are formally requesting a refund. Details: Booking Number: [redacted] India Phone Number: +91 [redacted] Alternative India Number: +91 [redacted]

I am inquiring about a refund for a flight that was scheduled for last March. Despite not receiving any updates from American Airlines or CheapOAir, I recently checked the tracking/refund status on your website. It appears that my booking status is listed as "Hold for Credit," and the message below mentions that I requested to cancel for credit for future travel, which is not the case. I specifically asked for a refund, as confirmed in an email from CheapOAir Customer Service on March 22, [redacted]. Could you please clarify when I can anticipate communication from American Airlines regarding the required refund mandated by Congress, and also explain who altered my request from a refund to a credit, as indicated on your website? My booking number is [redacted]5. I would appreciate a timely response. Thank you, Allan S.

I recently booked a flight over the phone and used my previous flight credit right before Japan Airlines postponed all flights for two weeks due to the coronavirus. During the call, the representative mentioned that I would receive my new tickets via email within 24 to 48 hours. It has now been two weeks, and besides my credit being applied, my credit card has been charged for the full flight amount. Despite trying to contact Cheapoair for updates, I have not been able to reach their customer support. Every time I call, after an hour and a half to two hours, I get disconnected. I really need to confirm if my flight is booked for next month, as I have already paid for it. Dealing with Cheapoair has been challenging, and although I understand the impact of COVID-19, the lack of communication is frustrating. Being stranded overseas for months and with funds intended for college at stake, I need clarity on my flight status.

Hello, I am Kyle Mader and I had originally booked flights to Ireland for March 12 and March 23. Due to President Trump's travel restrictions on March 11, I had trouble getting a refund or flight credit from Cheapoair due to the COVID-19 pandemic. The travel insurance I purchased did not cover pandemics, leaving me with an air credit of $[redacted] to be used by July 31, [redacted]. I tried to book new travel dates for June 17 to June 28, [redacted], but encountered difficulties due to the booking system limitations. Despite conflicting information, I was advised to try booking closer to August 1st. I am simply seeking clarification to ensure I can use this credit for my vacation. Thank you, Kyle J Mader RN.

I have flight bookings for two flights: Dallas, Texas to Los Angeles, California, and LAX to Cebu City, Philippines, both for July 13, [redacted]. The booking numbers are as follows: [redacted]1 on Alaska Airlines (one way to LAX) and [redacted]6 on Philippine Airlines (Round Trip) with a return date of September 23, [redacted]. The trip from Dallas to LAX was rescheduled, which I couldn't accept due to a scheduling conflict. So, we need to address this issue. Considering the extended lockdowns in California and the Philippines, I propose rescheduling both flights for August 11, [redacted]. The return journey to LAX will remain on September 23, [redacted]. I've compared prices on Skyscanner and Google Flights, and August 11 seems to have reasonable fares, with waived change fees, making the adjustment convenient. Online modifications are not possible, and I've attempted to contact by phone without success. Please advise on the next steps. The flight times should ideally remain unchanged, only the departure date shifting. Thank you, Walter M.