Chase Customer Service Issues

I recently incurred overdraft fees due to a mistake on my part. I took immediate action to rectify the situation upon waking up the next morning, as I believe the charges likely processed after midnight. As I am currently facing financial difficulties, these fees are adding to my already tight budget. I had to borrow money from my roommate to cover the overdraft fees, which I am unsure how I will repay. My financial situation is strained until I receive my tax refund, which may alleviate some of my financial burdens. Unfortunately, I have also been dealing with health issues, including an autoimmune disorder diagnosis. With ongoing medical appointments and potential prescriptions, I am worried about affording the upcoming specialist visit. The unexpected overdraft fees have further complicated my situation, and I am feeling overwhelmed by the challenges in my life at the moment.

I recently took an Uber trip from [redacted] Parkview Lane in Irvine, California to University High School in Irvine, totaling to $6 as expected. However, I noticed an additional charge of $18 for a trip to Laguna Niguel that I did not take part in. The Uber driver seemed to have altered the destination after I exited the vehicle to a much farther address, resulting in unauthorized charges. Despite reaching out to Uber for assistance and a refund, I have not been successful. I am requesting the prompt refund of $18 back to my account.

After opening a Chase account following issues with my Vectra Bank ATM card in Israel, I later alerted Chase about my trip to Mexico from February 1 to February 29. My card worked well until today in Mexico when it suddenly showed as unauthorized. Speaking with Muriel Deloguis from Chase, she assured me there were no issues with my card, reminiscent of what Vectra said in Israel. Despite my concerns about being in Mexico without access to my funds, Muriel suggested trying another ATM, which I had attempted without success. Frustrated, I emphasized the urgency of the situation, but Muriel merely repeated apologies. It's unsettling to be abroad without access to one's own funds, a situation that anyone would find concerning.

Yesterday, my account was hacked. Chase promptly froze it and instructed me to visit the branch today. Despite three attempts to open a new account, their system froze during the transaction. I urgently need access to my funds and clarification on how someone accessed my account without requiring a verification code from my phone. I prefer to address this privately first before considering public disclosure. I am confused why I must open accounts in person when it cannot be done online for my husband and daughter as well. Attempting to open an account online led me to a login page where my user ID did not work, which is frustrating. It seems both my and my daughter's accounts were affected.

When I went to the bank to arrange for my credit card to have the minimum payment deducted each month, one of the employees at the counter helped me set it up using my mobile phone. Today, while in Mexico, I discovered that my savings account has been wiped out and my checking account, which I use to pay bills, is overdrawn. To make matters worse, $15,[redacted] was mistakenly paid to my credit card. I am left with no funds, no savings, and feeling extremely distressed. I urgently need assistance in reversing these transactions that have left me in a state of panic.

I recently underwent double hip replacement surgery, making it difficult for me to visit the bank. Yesterday, my grandson kindly made the trip to the Chase Bank in Kingston Plaza, which is an hour away, to run some errands for me. Among these tasks was a deposit. I carefully filled out the deposit slip, signed three checks for deposit only, and included cash. However, to our surprise, he was told that he couldn't deposit the money because there was cash involved. I have been a loyal customer for 47 years, and I have never encountered such a rule when making a deposit. I am extremely disappointed and find this practice to be unreasonable. If this is going to be the new standard, I will have no choice but to switch to a different bank.

My 77-year-old mother is in California and needs money deposited into her account urgently to avoid automatic payments she cannot cover. I was unable to make a cash deposit at her local Boardman, Ohio branch despite having matching details. I am contemplating sending her a Money Gram and having her deposit the cash at a Chase ATM in California. I have a few questions to clarify the process: 1. If she deposits cash at a Chase ATM, will it be processed immediately? 2. Will there be a hold on the $[redacted] cash deposit at a Chase ATM? 3. Can Chase support assist in removing holds on the funds or delaying scheduled payments? 4. Would a cashier's check or money order with her deposit slip be accepted at the local branch instead of cash? If so, is there a preferred type of check to use, and will they place a hold on the funds?

I reserved a 3-night stay at the Days Inn in Tampa, Florida, from March 9th to 11th, [redacted]. Upon arrival, the front desk clerk directed me to walk down the hallway and up a stairwell to the second floor, passing my room by about 30 feet. To my surprise, I later found a closer stairwell just 15 feet away, making my room only 3 doors down. When I addressed this with the clerk, he denied giving me the long route. The room was cramped, barely allowing space to move around the king-sized bed. The hotel's proximity to I-75 caused loud traffic noise, making it difficult to sleep. The poorly lit room was not well maintained, with a dirty and smelly refrigerator. The next day, upon checking out, I was unexpectedly charged a cancellation fee by the same clerk.

I am looking to close my Chase Sapphire Checking and Chase Savings accounts. I want the funds transferred to my account at Credit Lyonnais (LCL) Bank in France. I reached out by mail but have had no response or transfer to my French account yet. I am seeking guidance on the next steps to complete the closure and transfer. If there are specific forms or procedures, I would appreciate receiving instructions at my registered address in France or via email at [redacted] Thank you. DONALD J CHOY

I am Donald J. Choy, and I have Chase Sapphire Checking account [redacted][redacted] and Chase Savings account [redacted][redacted] that I wish to close, transferring the funds to my Credit Lyonnais (LCL) Bank account in France. Despite a prior letter to JPMorgan Chase Bank on 20 February [redacted], requesting this transfer, no action has been taken. I request guidance on the next steps needed, such as required forms or procedures. Please contact me at my registered address in France or email me at [redacted] for instructions or any necessary forms. Thank you, Donald J. Choy.

I am a new Chase customer for nine months now. My late husband was Canadian, so I receive funds in Canadian dollars. When speaking with Fabian Damion at Chase in Montgomery, TX, I explained my situation to him. I was concerned about fees for foreign checks, and he assured me there would be no extra charges, just the cost of currency exchange. While I receive regular deposits from the USA, I also occasionally receive deposits from Canada. After waiting nine months to settle an investment, I now have a Canadian check for $2,[redacted].15 that I need to deposit into my Chase savings account [redacted]. I want to ensure this deposit goes smoothly without any issues. I hope that Chase will uphold what was communicated to me about fees, as I transferred to the bank under the impression that only the exchange rate would apply.

I am looking to request that Chase stop withholding federal taxes from my accounts as I am not a US citizen. My late husband and I have been clients with Chase since [redacted]. We have regularly submitted W-8BEN forms to qualify for the exemption. However, in April [redacted], Chase began withholding federal taxes for the first time. Despite sending my W-8BEN forms on three occasions: April 24 and July 7, [redacted], and Feb 23, [redacted], to Chase Bank Tax Onboarding and Withholding, I have not received any response. I also informed the bank of my husband's passing in April [redacted] and provided all necessary documentation. I have contacted Chase Secure Service Center via email regarding this matter, but have not seen any resolution.

My account is currently locked for security reasons, and I need assistance to resolve this as soon as possible. I attempted to contact the provided number, but they were either closed or experiencing long wait times. As a customer, I depend on your bank to safeguard my funds and provide timely support. Given the current circumstances, it is crucial for me to have access to my account to manage essential expenses like utilities and groceries. The inability to address this matter promptly is causing me undue stress and financial strain. I hope for a swift resolution to avoid escalating this issue further. Thank you, Joan Huck.

Hello, I am a customer in need of assistance. Recently, a check I deposited hasn't been posted after more than five business days. A customer service agent was rude and unhelpful, transferring me to the fraudulent line without resolving my issue. Despite understanding the current challenges agents are facing, a half-hour hold for such treatment was unacceptable. The issuing company stated the check would clear within five business days, which has now passed. I kindly request prompt attention to this matter. Thank you for your help. Sincerely, Calvin J.

Hello, my account was locked two days ago to protect it from suspicious activity. I was trying to pay my rent with Zelle but had to do it in two transactions as it exceeded $[redacted]. I'm currently in France due to the coronavirus epidemic and missed Chase's message on my phone to verify the activity as I'm using my French phone. I tried calling the [redacted] number for two days but waited 3 times for 3 hours each and then got disconnected. This has been very frustrating. Can you please assist me? I have charged my US phone now, so feel free to call me. Thank you, I urgently need access to my account for funds.

Hello Chase, I'm Robert Foster Jr. I recently opened a new checking account at the Mount Pleasant, WI branch after falling victim to a scam where a fake company took money from my old account. Despite getting a new account number and debit card, $[redacted] was withdrawn from my account yesterday. I suspect the same company is responsible as they possess my social security number, and the amount taken matches the previous incident. The challenge is I am currently in South Korea, which complicates contacting you. Is there a way to enhance security on my account and recover the lost funds? Thank you for your assistance. Have a great day. Best regards, Robert

My account is currently locked, and I have been trying to have it unlocked. I attempted to call but was put on hold for around an hour. Since March, I have spent over three hours on hold without a resolution. My Social Security check is due soon, and I need access to my funds to pay bills. If assistance is not provided, I will reluctantly have to close my account and bank elsewhere, which I hope to avoid. My name is Joan H. and I believe fraud occurred on my account, which I thought was resolved, but I cannot verify as I cannot log in. I am not wealthy, but I expect fair treatment like any other customer. Unlocking my account is crucial for me, but the current situation is preventing that. This issue is causing undue stress, especially since I am taking medication. Despite contacting customer service, the problem persists unresolved. Thank you for your attention.

I made a purchase on 3/[redacted] from incherri.com for $47.98. I received the product on 4/7 and after trying it, I realized it does not perform as advertised. They guaranteed a refund if unsatisfied but have not responded to my three emails. They requested a video demonstrating its use, which is unreasonable as an 82-year-old. I hope some action can be taken against this fraudulent behavior on their part.

I am still unable to access my account. I called the provided number, but no one answers even after waiting on hold for nearly an hour. Due to the current situation, I prefer not to risk going out only to be turned away again. I attempted to contact corporate, but after holding for almost an hour, I had to disconnect. I simply want my account opened so I can check for any unauthorized activity. Checking my account before spending is crucial as I rely on my Social Security benefits and cannot exceed my monthly budget. I feel like my credibility is in question or I am being unfairly treated. I cannot afford legal assistance and depend on managing my account diligently. Thank you, Joan H.

About a month ago, I encountered an issue with depositing a check online. After receiving a cash deposit after 8 p.m., I called customer service to explain the situation. Marlon assured me on March 16th that I would only be charged one overdraft fee, if any. However, when I called back on March 17th at 7:46 a.m. and spoke to Daniel, I was surprised to see 3 fees charged. Daniel mentioned they would review the phone conversation with Marlon to verify and promised a $70 credit, with a follow-up call in a few days. Unfortunately, I have not seen the adjustment or received a call yet. To add to this, I noticed 2 more overdraft fees this past Saturday, despite making deposits on Friday. It seems unclear why these charges occurred when my transactions showed a positive balance with a deposit of $25 at 7:34 p.m., followed by transactions around $18 and $25, and a Venmo payment of $25 around 9:30 p.m. I am puzzled about how these overdraft fees happened, especially considering the timing of the transactions.