Chase Customer Service Issues

I recently visited Chase to inquire about Chase Liquid. During the conversation, the associate helping me discovered an old account linked to me from the Washington Mutual days. Surprisingly, the balance owed was lower than expected, and she offered to reopen the account for me to make monthly payments of $25 until it's settled. Although I wasn't prepared to proceed at that moment, I feel ready now and would like to initiate the process. Due to the current quarantine situation, I'm unsure if the banks are open. I'm hoping for assistance in depositing money into a proper bank account rather than a prepaid one, as I tend to spend frivolously otherwise. I'm determined to mature financially and would appreciate any guidance you can provide.

I recently opened a new checking ([redacted]18) and savings account ([redacted]) on 3/30/20. However, I received a letter on 3/31/20 stating my account was frozen, barely 24 hours after opening it. I visited the branch and spoke to Artemio Caldera, but after a long wait on the phone, I was told my accounts were closed and to return later. When I went back on Monday, Artemio was unavailable and I was informed that my $[redacted] will be sent in a check from Chase with an explanation letter. I emailed Artemio two days ago but still haven't received a response. I'm 84 years old and feeling very frustrated with this situation. I hope someone can assist me with resolving this issue. Thank you. Miles L Slocum

I am unable to make phone calls! Good day, Rocky, and thank you for reaching out to us. We understand your concern regarding your Chase account and are more than willing to assist you with your Certificate of Deposit. In order to address this matter, it would be best to speak with you in person, ideally at one of our branches. You can conveniently set up a meeting using the Chase Mobile(R) app(1) or on chase.com to save time. Starting from Sunday, April 5, customers and potential clients can only schedule phone appointments via the "Schedule a meeting" feature on chase.com or the Chase Mobile app. It is necessary for clients to provide a phone number through which the banker can contact them for the scheduled phone meeting. By providing a mobile phone number, customers are giving consent to receive a text message reminder one day before the appointment. To schedule a meeting using the Chase Mobile app, scroll down on the home screen and tap "Schedule a Meeting", then follow the on-screen instructions. On chase.com, click to expand the sidebar menu on the top left, choose "Schedule a Meeting", and proceed with the prompts to set up a meeting with a banker at your local branch. Alternatively, you can also contact a branch directly to arrange a meeting by searching for the phone number under "ATM & branch" on chase.com. We truly appreciate the chance to assist you and value our relationship with you as a customer of Chase. Thank you for choosing us. Best regards, Judy Chase Email Servicing (1) Chase Mobile is compatible with selected mobile devices. You can enroll by downloading the Chase Mobile app or visiting chase.com. While there are no charges from Chase, standard message and data rates may apply. Original Message: ------------------------ ACCOUNT NUMBER: [redacted] CATEGORY TYPE: Account Inquiry ATTACHMENT SIZE: 0 I would like this account to be transferred to my checking account on the 18th instead of being renewed.

I recently found this email in my spam folder from Chase Fraud Protection Services regarding suspicious withdrawals made with my Chase Debit or ATM Card ending in [redacted]. The email lists four ATM cash withdrawals in Bakersfield, California, on 06/06/[redacted], totaling $[redacted]. I didn't make these transactions, and I'm concerned about potential fraud on my account. The email gives me the option to confirm or deny the transactions. I appreciate the alert from Chase and will follow up by contacting them to address this issue promptly.

My account was compromised months ago and I thought the issue was resolved, but now my account is locked. I am unable to receive my social security and stimulus checks. I can provide my account numbers and other details but am unable to remember my password. Dealing with depression and anxiety, this situation is overwhelming me. If not resolved, I will have to seek legal help. Missing these funds has left me in a difficult position financially. I have tried contacting your bank to unlock my account, but with no success. Please investigate and resolve this matter. I have been a loyal customer for many years and need my funds deposited. I am desperate to have my account unlocked and want answers promptly. I will share my experience online to caution others about banking with you. This situation has caused me a lot of distress. J. Huck

I am experiencing difficulty as my bank account has been locked, and despite a resolved issue, it remains inaccessible. At 76, managing my health concerns alongside this is challenging. Restricted to only communicating through the bank teller window, I am uncertain where my social security and stimulus checks have been deposited. Despite contacting the provided unlocking number, my account still shows no funds. This predicament prevents me from basic necessities like shopping, bill payments, or refueling my car. I wish to avoid legal involvement and repeated password inquiries that I believe I did not set. While I can provide my pin, card, and account numbers for verification, it is disheartening that my Social Security payments are not being deposited. Clear communication and resolution are crucial as I navigate through these financial uncertainties, especially given the broader challenges affecting my daily life.

I have noticed three recurring monthly charges on my account from Amazon that I did not sign up for. The charges are for Audible - $14.95, Audible - $6.95, and Amazon FreeTime - $4.99. After speaking with Audible, I confirmed that I do not have a membership with them. They mentioned they need my credit card number to stop the charges, but the last 4 digits on my Chase statement do not match my current card. I believe I have been unknowingly paying these charges for a while. My requests are as follows: 1. I want Chase to cease these three unauthorized charges. 2. I am seeking a full reimbursement for all charges incurred by Amazon Audible and Amazon FreeTime throughout the period these unauthorized charges have been taking place.

On April 15th, I made a purchase from Keto BHB. The advertisement promised 3 bottles of "KetoNow" for the price of 1, but upon confirmation, I was charged $[redacted] and an additional $80 without my knowledge. I have tried calling and emailing them with no response. The charges appeared on my Chase Visa, and I refuse to pay for something I did not agree to. They are not providing return instructions for the products either. This feels like a scam to me. My Visa payment is approaching, and I am in the process of disputing these unauthorized charges. Any assistance would be greatly appreciated. Thank you.

I urgently need assistance with my closed account due to a negative balance. My debit card number is [redacted], and I am Michael T. P. You can reach me at [redacted] or [redacted]. I am currently residing in a homeless shelter and require access to vital medication. Despite the holiday weekend, please connect me with a supervisor or someone capable of addressing emergencies. A recent deposited check is being disputed, causing an issue with my funds that I urgently need to resolve. I have been unsuccessful in reaching anyone via Chase's customer service lines. Prompt attention to this matter is essential for my well-being. Thank you.

I bought a car part on eBay that was supposed to fit my vehicle. However, my local mechanic said it's poorly made and will cause issues. The seller insists it fits, but another mechanic agrees it doesn't. I tried to dispute this with eBay, but they didn't help. I'm now looking into reversing the charge through my bank. If the item isn't as described, shouldn't I be entitled to a refund? Any advice is appreciated. Thank you.

In February, I purchased plastic Margarita glasses that I had ordered before. Unfortunately, out of the box of 36 glasses, 9 arrived broken or cracked. After contacting customer service, they agreed to send me a new box without the need to return the damaged ones. Despite this understanding, I keep receiving notices to return the broken glasses due to the viral situation. I disposed of the damaged glasses as instructed, and now I am concerned about being charged for them. I appreciate your assistance in ensuring that I am not billed for the glasses I was instructed to discard.

I contacted Chase customer service twice regarding a charge dispute. Unfortunately, both times I was unsuccessful. I made a $[redacted] purchase in October, but never received the merchandise. Now, I am being told that I missed the dispute timeframe. The delay in receiving the items was due to the business cutting back hours because of Covid-19, not my fault. It's frustrating that Chase is holding me accountable for this situation. Should I cancel my card and find another issuer that is more supportive like other cards have been?

Recently, my account was closed due to unauthorized transfers that I did not approve. Initially, I thought I was authorizing access for a single transaction under [redacted]. The transfer had to be made from a bitcoin or a similar type of account with high limits on wire transfers. I am concerned about possible charges on the account and when I will have access to my direct deposits. Moving forward, it is essential for the team to communicate clearly before account closure. I would appreciate a detailed discussion rather than a simple notification about the closure of my account.

Hello, I'm Billy Boothe. I bought an item from Cars and More [redacted] LLC and transferred $[redacted] on July 2nd. When I went to pick up the item on Monday, nobody was there. I informed Freddie Tester who manages the account in New Jersey. He agreed to refund me. I'm waiting for the funds to show in my account since Wednesday, but they haven't arrived yet. The routing number is [redacted]37, and the account number is [redacted]53. I'm puzzled why the wire transfer hasn't been processed yet.

I am having trouble contacting Chase security to resolve an issue and regain access to my savings and checking accounts. I have spoken to multiple representatives who were unable to assist me and kept transferring me to different departments, resulting in long wait times. My phone number is [redacted]. I urgently need to speak to a security specialist to restore access to my account, change my password, and assess any financial implications.

I arranged a payment for my credit card, last four digits [redacted], on 08/08/[redacted] for the due date of 08/09/[redacted], paying $[redacted].00 instead of the $44.00 minimum. Despite this, I received a text on 08/10 saying the payment was late, adding a $28.00 fee. On the same day, I paid $[redacted].00 online from my M & T checking account, last four digits [redacted], yet received another message about a past due payment with the late fee. I found it frustrating that I couldn't reach a live person on the phone to resolve this issue promptly after being a customer for 15 years. While I mainly pay online, the late fee added to my payment made before the due date is upsetting. John M. Mullaly

I have both a business and personal account with Chase. Recently, a fraudulent charge of $[redacted] was made on my personal account on 7/25/20. The customer service experience I had was extremely disappointing. After multiple long calls and transfers between departments, I was informed that I needed to contact the thief who stole my money. Frustrated, I tried reaching out through secure messages but received automated responses suggesting I contact the merchant for a refund, even though there was no legitimate purchase involved, just fraud. I refuse to accept this charge and will persist until I find a solution. The lack of proper assistance and understanding from Chase has been disheartening. I hope that someone will finally address this issue without further escalation. I just want to be treated like a valued customer, not just a number. I am determined to resolve this matter and appreciate any help in advance. Thank you.

Hello, my name is Hao Shen, and I am inquiring about my mortgage with loan number [redacted]. I have several questions regarding my loan: 1) Could you please specify if my loan is a fixed rate, variable rate, or other? 2) What is my current interest rate? 3) What is my current balance? 4) I heard that the interest rate has dropped, is that true? 5) Can you break down my monthly payment in detail, including principal, interest, property tax, and house insurance? 6) If I wish to pay off the loan, what is the process for doing so? 7) Are there any penalties for paying off the loan early? I can be reached at [redacted]-[redacted]-[redacted]-[redacted]. I am currently located in Taiwan. Thank you for your help, and I look forward to your response. Best regards, Hao Shen

Hello, My name is Josef J. Eisenhofer, and I have been a loyal customer of your bank for a long time. I have always had internet access to my account, using the same log-in ID and password for as long as I can remember. As someone who spends several months in Austria each year due to inherited property, it is crucial for me to be able to manage my finances and pay bills online while in a different country. Although I have never encountered any issues with your system before, this year I am unable to access my account as the system does not recognize my log-in information. Despite multiple attempts and providing additional details like my social security number, debit card, and credit card numbers, I have been unsuccessful in logging in. The person I usually deal with at my bank in La Canada Flintridge is Jennifer Garcia. My debit card number is 4[redacted] 4[redacted], and my wife is still able to access the account from California using the same credentials. I urgently seek your assistance in resolving this matter and regaining access to my account online.

Hello Chase, I hope this message finds you well. I am Ronald Miller, a Freedom Care cardholder with the following number: [redacted]. For the past eight months, I have been encountering issues accessing my Chase account due to password difficulties. Despite providing my personal information, I am not recognized by Chase, and there seems to be a mix-up in the records. Given my deafness and other handicaps, contacting Chase via phone has been challenging. Even after entering my information on the introduction page, my account is not recognized, and the password remains unknown. I have not received confirmation codes despite multiple attempts. Each month, I receive a brief summary of my account without detailed information, although only the minimum payment is deducted from my Hawaii checking account. I kindly request a one-time entry code to access my account and address these ongoing issues. I appreciate your assistance in resolving this matter promptly. Sincerely, Ronald Miller